Choxi.com, Inc.

I have never had a more frustrating and disrespectful experience with any other company in my entire life. This company has no concern for the experience you have with them. I would never refer them to anyone.

Dear [redacted],
I'm sorry to hear that you didn't receive several of the items you ordered.  In regards to the item Beats by Dr. Dre Lady Gaga Heartbeats In-Ear Headphones with Inline Mic - Black or White, I see that the tracking number could not be confirmed and...

a credit was added to your account.  I have removed the credit and issued a refund to your original form of payment. Please allow 7 to 10 days for this refund to be reflected back onto your account.  Upon reviewing your account I see that the Beats by Dr. Dre Monster PowerBeats In-Ear Headphones - Assorted Colors  was shipped with the tracking number of [redacted] and was delivered on February [redacted].  The three watches were shipped with the tracking number of [redacted] and they were delivered on February [redacted].  I have attached a screen shot of both of the tracking numbers for your review.  Since these items were successfully delivered to your residence and not received by you they must have been stolen before you were able to retrieve the.  In these cases we would be happy to provide you a refund but do require that a police report is filed on theft before we do so.  Once the report has been filed, please send a copy here and a full refund will be issued to your original form of payment.
Regards,
[redacted]

Choxi cannot fulfill my order for 6 weeks already. I placed my order on Apr **, 2016. They charged my credit card on the same day. Today June *, there is still no tracking number. But their website states that the orders will be fulfill in 10 – 15 days. I think it is illegal to charge it before shipping.

Revdex.com:
At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID [redacted].
Sincerely,
[redacted]
Thank you so much to take the time to contact me...

about this problem, unfortunately I keep receiving e-mails from Nomorerack .com as publicity and not even contact me regarding my several complains.

Dear [redacted],
 
I have reviewed the correspondence and the email stated that a refund had been processed to your original form of payment.  When the email was sent the refund had already been processed.  When a refund is processed it is not immediately available to the card holder.  There is  a processing period for the funds to be transferred from one account to the other.  The 5 to 7 day period noted in the email is in regards to this processing period.  Again, I am very sorry but since a refund was successfully processed to the original form of payment no further refund is possible.
 
Regards,
Ryan

I used to order from this company fairly regularly. Since January 2015 however their services are terrible. I've only attempted to place two orders in that time and in each case, after a very long delay, 5 weeks or more, I ended up having to get a refund rather than my items. The company is extremely frustrating to work with as they just respond with form letters and no information. I had to get Google involved to finally resolve my most recent dispute and it left me furious and frustrated. I would never recommend that anyone use this company for anything. It is not worth the frustration. Use [redacted]. The prices are about the same and you'll actually get what you order and get fast resolution if you do need to contact [redacted].

HORRIBLE COMPANY NOW! It was much better whenever it was Nomorerack.com. I will never use this site again.

Revdex.com:
At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID [redacted].
Sincerely,
[redacted]

Absolutely terrible customer service. They take no accountability if an item you ordered doesn't ship. They will just tell you over and over that the shipping is the manufacturer's responsibility and to rest assured that it should ship soon. In my case, the item never shipped and after a month and a half of phone calls to them, they finally admitted that the manufacturer was unable to ship it. Now, over a week later, I'm still waiting on my refund.

I ordered from Choxi and they shipped the wrong color and it looks like it has been used before. I think the just closed their eyes and picked a box without looking at the color. The choices are return and not have the item for Xmas or keep and exchange after the holiday...when they could be sold out or my son doesn't get to use his Xmas gift for a month. They will not issue a credit for the error. (well they did issue a $10 IN STORE credit....like I would care to buy again). I ordered a ring, size 8 and got a size 4 in a size 8 package. (maybe it was to specify it was a $100.00 kids ring??) Then they didn't have any more to exchange for the correct size....doubt the next one would even be right. You can not talk to a supervisor. Not real happy...Bah Humbug Choxi.

Dear [redacted],
 
On December **, 2013 a refund was issued to your account in the amount of $89.00. On March *, 2014, a refund was issued on the amount of $91 to your account. Please...

allow 3-5 business days for the funds to post. 
 
Best,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted],
There was a unique issue with the vendor providing this product and the...

order could not be fulfilled. On January **, 2014 a refund was issued to your account in the amount of $80, $78 for the item as well as $2 for the shipping. I apologize for the inconvenience that cancelling this order may have caused you. I have issued a $10 credit to your account in the hopes that you may find another product of interest. If you have any questions or concerns, please do not hesitate to contact me at this address. Thank you.
Best,
[redacted]

When this company was nomorerack there were never any issues. Since becoming choxi I have had issue after issue with their products as well as their customer service. This last time I placed my order May **, 2016. It is now August *, 2016 and I still have not received the sheets I ordered. Yet I can go online and still place an order for the same product. I have contacted the company more than 5 times and only get a cut and paste response that orders take 7 to 10 days to process..(hello we are almost 3 months passed my order date).
This is the second order for the same product. I cancelled the first order after 8 weeks. I cancelled my order today and demanded a refund to my credit card as I do not want any store credit.
Do not use this company, the products have changed and are no longer quality materials. The last sheet set I purchased shredded after 2 washes.

I order a set of bras it took over three weeks for them to be delivered and instead of sending me 1 order they sent 2 orders when I contacted them set up the return of the extra order they told me that the bras was a final sale and that I could not return either of them. When you place an order you are asked how many? These were two separate orders and I was charged twice.
The customer service sucks! I even asked if I could return one package and possibly recieved a credit towards future orders and was refused.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

That is exactly what we are trying to do. But Choxi has been unreachable so we thought we should inform/share with Revdex.com and others that search up information on Revdex.com, what we are experiencing. Once Choxi has made an effort to resolve our case we would gladly close and remove this complaint instantly. Looking forward to having our issue resolved. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID [redacted].  I copied and pasted my email correspondence with Nomore Rack in case you need  further documentation.  
My...

original complaint with their product/advertising was that it was advertised as Egyptian cotton sheets and  arrived at my house as 100% polyester sheets. I contacted them and  they claimed that it was "Egyptian cotton feel"   So, it started out as deception at the beginning.  
Sincerely,
[redacted]
 
 
 
 
 
 
 
[redacted]
 
1/**/14
To: Account Help
 
 
It is the same person me([redacted])  that is owed the $29.00 credit.  The  only thing thathas changed is my email address....I am sure that this has occurred with other customers.  I am surprised that the solution is taking so long....
 
Date: Sun, ** Jan 2014 11:04:35 -0500
Subject: Re: I need to reactivate my account
From: [redacted]
To: [redacted]Hello,
We do apologize for the inconvenience. Unfortunately we can't transfer credits from one account to another. I have forwarded your account for checking.
Regards,
[redacted]
Nomorerack Retail Group[redacted]
On Fri, Jan **, 2014 at 7:30 PM, [redacted] <[redacted]> wrote:
[redacted],
Hi,  Ok  Can you please reactive my account?  My Charge card company never gave me a credit of $29.00.   I am still owed the $29.00.  So please update my account with the credit of $29.00 so I can spend it and be done with this.  Put the $29.00 amount on my current email address:  [redacted]
Do you want me to have American Express contact you with proof?  What date range are you looking for to prove I never received a credit?
 
Thanks,
[redacted]
Date: Thu, [redacted]Jan 2014 13:29:59 -0500
Subject: Re: I need to reactivate my account
From: [redacted]
To: [redacted]
Hello,
Thank you for the email. We do apologize for the concern on your account.  After further review the issue is being caused by a charge back that was filed. If a customer or financial institution files a dispute against payments to us and those payments are ultimately refunded, access to that Nomorerack account is disabled.
Regards,
[redacted]
On Thu, Jan **, 2014 at 7:41 AM, [redacted] <[redacted]> wrote:
*Hi,  I need to reactivate my account and have my $29.00 credit appear when I check out.  
My old email:  [redacted]
MY NEW EMAIL:  [redacted]
Please advise on how I should proceed.  I have included all of my correspondence with Nomore rack below.
[redacted] 
[redacted], Jan ** 05:35 AM:
Hello [redacted],
Thank you for the email and details on your account concern.
We are very sorry for the inconvenience. Your account is indeed inactive. To have your account reviewed and reactivated please email[redacted]
Regards,*
[redacted] A with Customer Care 
Nomorerack - Everything you love for lessYour request ([redacted]) has been received and is being reviewed by our support staff.
Due to the increased holiday shopping please allow 48 hours for a reply to your inquiry. We are very sorry for any inconvenience this may have caused you. Rest assured, all orders placed by December 9th and those marked as guaranteed delivery for Christmas on the deal page will be delivered no later than Christmas Eve.To add additional comments, reply to this email or click the link below:[redacted], Jan **10:54 PM:
HI I am trying to use my credit of $29.00 and I am unable to. When I go to check out there is not credit amount that appears. I think the problem is that the credit was placed under my old email address "[redacted]." which is now a closed email account. 
My current email address is "[redacted]" So how do I proceed to use my credit of $29.00? Is there a way to chat with someone on the phone?
thank you,
[redacted]
+ **, Dec **02:26:
Hello [redacted],
Thank you for writing in. Always here to help.
Kindly follow the steps below to apply your available credits to your order:
1. Select and click on desired item from the Daily deals.
2. Fill out your desired option for purchase (Example: Size, color, etc.)
3. Click on the "Buy Now" button and the Shopping Cart should appear on the screen.
4. Thoroughly review your order and enter a promo code if any.
5. If you have credits you can apply your credits by clicking the "Apply" button right next to "Submit Order" button.
6. You should see a confirmation message "Your credit was successfully applied"
7. Click on "Submit Order" button. You will be redirected to a confirmation/order summary page.
Please let me know if there is anything further I can do to assist you. At NoMoreRack, customer satisfaction is our main goal.
Regards,
+ ** with Customer Care 
Nomorerack - Everything you love for less
[redacted], Dec ** 05:04:
rom: [redacted]
To: [redacted]
Subject: No More Rack
Date: Thu, ** Se-p 2012 20:49:31 -0400
Please wait for a site operator to respond.
Chat InformationYou are now chatting with '[redacted]'
[redacted]: Welcome to Nomorerack live chat. Thank you for reaching out. How may I help you today?
you: [redacted].this is the order # I returned a set of sheets and have never recieived a credit on my visa
[redacted]: Thanks. Please wait for one moment while I look up your account.
you: ok [redacted]
[redacted]: Do you have a tracking # of the returned item?
you: no, I sent it United States Post office
[redacted]: We apologize for the inconvenience. If you have not received a refund from nomorerack until now, please send
[redacted]: We apologize for the inconvenience. If you have not received a refund from nomorerack until now, please send us the tracking number of the item you have sent back and we will gladly give you a credit for the full amount of this order. If you do not have the tracking number please contact your shipper and they should be able to provide one for returning the item. We appreciate your patience in this matter.
you: Well,3 of my friends also were lied to and bought your product...Egyptian cotton sheets that were actually 100% polyester!! Somehow, they have not recieved a credit either for their returns. I am going to contact the CT
ou: Well,3 of my friends also were lied to and bought your product...Egyptian cotton sheets that were actually 100% polyester!! Somehow, they have not recieved a credit either for their returns. I am going to contact the CT Better Business Department and tell my friends to do the same. First you lie in your advertising of a product and then you don't refund my money...I am contacting my Visa company now as well....
[redacted]: I apologize for the inconvenience. As per Nomorerack policy, we require any proof of return (tracking information of returned package) so that we can contact warehouse regarding the return.
ou: My visa company will not pay your company and I will alert them.. 
[redacted]: One moment please
[redacted]: We apologize for the inconvenience. After thoroughly checking the returned tracking information on our end. I have gone ahead and posted a refund of store credits into your account for the full purchase price of the item . Please do log in to verify that it has been successfully added. Please be advised, that for refund credits, there is no minimum purchase required or any other restrictions. You are free to use your credits however you please.
Chat InformationChat session has been terminated by the site operator.
You are not currently in a chat session.
You are not currently in a chat session.

[redacted], 
The "2-Pack: Superior European Goose Feather & Down Pillows with 100% Cotton Cover" is marked as final sale and based on the vendors response, ineligible for a refund. 
Vendor Response: pillows are marked as a Final Sale. product was...

returned in unsanitary conditions and by law cannot be returned or re-sold.
Best,
[redacted]

At this time, I have been contacted directly by NoMoreRack.com, Inc. regarding complaint ID [redacted], however my complaint has...

NOT been resolved because:
[Your Answer Here]
 Thy did contact me thru another website. But they jut give me the same mess that all of the other e-mails way. It is like they copy and paste the same thing over and over. Thy did not even respond to any of the things I talked about. I m not happy with this company and since they just want to and me these copy and paste e-mails it shows me even more e that they just do not care. They still will not address the actual complaint. They keep telling me to e-mail their customer service department which I already have several times. I also gave them all of the complainant number that I have and they tell me to contact customer service again. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],Upon reviewing the account under the email provided ([redacted]), I am unable to see any cancelled orders on your account.  The only 2 orders I see on this account are 2 orders placed on November [redacted] which were delivered successfully.  Can you...

please provide the order number for the cancelled order so I may investigate this matter further?Regards,[redacted]