Check N Go

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before
sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

It appears there is nothing further that Check N Go can doPlease classify complaint as unresolved and close it out

Dear *** ***,Company understands you may be experiencing difficult and unplanned life events; however, in order to relieve you of any financial responsibility of the debt, we must adhere to our ID Theft Policy and ProceduresAgain, Company requires the following to fully investigate your case:1. An ID Theft affidavit, signed by a witness (attached)2. A copy of a police report filed with your local law enforcement agency3. A copy of a valid ID (Driver’s License, State ID, Passport, etc.)You may submit a copy of the requested documents to the following address:Axcess FinancialATTN: Risk ServicesMontgomery Road, Suite 400Cincinnati, OH 45236For your convenience, you also have the option of faxing a copy of the documents to our secure and confidential fax number of 513-770-2468; or emailing [email protected] are monitored solely by the Customer Complaints Department.Upon receipt, Company will investigate your ID Theft caseIn the interim, you may submit either a verbal or written cease and desist order with the collections agency contacting you prohibiting all calls until your case has been resolved.Should you have further questions or concerns regarding the ID Theft process or the status of your case, please contact our Fraud Department at 1-877-727-WARN (9276)
Sincerely,Nei B***Customer Complaints

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and it appears as if I have no choice but to accept the response.As well, I did not indicate that I was unable to make the payment arrangements, but simply asked for some flexibility due to relocating to another state to accept another job position. My request was to ask that the payments be made according to my new pay schedule which is now on the 15th and the last day of the month. The arrangement in effect is every other week.I see that I will never do business with this company again because they are unreasonable and rigid.Thank you for your help in this matter
Regards,
** *** ***

Revdex.com spoke with consumer, and she provided the following response:We are paid up, this contract was supposed to end in November, if there were any late fees they were already paid in JanuaryIf they have something that needs to be paid, they need to be clearAttached is the ledgerThey said there is a late fee for several missed payments, there was only one missed paymentIf there is any trouble, we can go to court

*** ***,I apologize for any misunderstanding concerning your loan agreement and repaymentI have completed an investigation of the complaint you placed with the Revdex.comMy investigation has found that the signed agreement shows the date of 7/2/for repaymentYou contacted our office on 6/29/
and inquired about an extended payment plan to help you manage repayment of the loan agreementThis payment plan was set up for you and another agreement was signed that included the date above and the dates for other payments on the planAs agreed, the payment was presented to your bank on 7/in the amount of the extended payment plan, $225.48, instead of the full balance dueThis amount was returned due to insufficient funds.This account has been moved to our in house collections team in order to complete the transaction with youPlease contact our customer care team and they will assist in allowing you to pay the balance of the loan.Regards,Corwin B***

Hello,After searching our system, I have only found a record of a denied application for a loanI do not see any transactions taking place where funds have been provided or payment receivedPlease verify that the source of the refund is Check 'n GoIf you have evidence to the contrary please
provide it and I will continue investigating and provide to you a refund, if a refund is owed to you.Regards,Customer Service

This does the settle the repeated harrassment and they still call me times a day I am trying to figure out how to send this recording .I gave the date of phone call and exactly what was said and she said she didnt find itAlso I spoke to a woman and said do not call my job and I would contact them by weeks end ..she said that is fine .I recieved more calls that dayI do not want to recieve one more phone call and want my account settled...if not I will seek legal counsel ..they call times a day with no message even after I had spoke to themThe one message they left was an accident and was a threat

Hello,To confirm, the driver's license you provided has been sent to our ID Theft teamThey have informed me that they are awaiting the full and complete ID Theft Affidavit in order to close your caseThey received what you sent but it only included the two pages that you have included hereUnfortunately, these are insufficient and the full and complete Affidavit is required.If you have any further questions please direct them to [email protected],Customer Service

I am seeking recovery of the $return ck fee I had to pay because of the so called glitch in their system

Hello,Company has investigated this complaint and has been unable to locate this customer with the information providedThat being said, based on the content of your complaint it appears that you were denied for a loan agreement in one of our store locationsWhen this occurred, you were presented
with an address you can write to for information regarding this denialFor information regarding this you will need to write to that addressCustomer service representatives do not have access to specific denial reasons.Regards,Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***

Dear *** ***,Thank you for contacting Check 'n GoCompany apologizes for the recent experience you encountered at one of our retail store locations.Company complies with federal and state laws regarding the retention and preservation of all records, information, and documents collected during the
application processThe purpose of this policy is to have such records readily available in the event of an audit.It is also the policy of the Company to protect
confidential customer information from improper disclosure
to third partiesThe Company shall take reasonable measures to ensure that confidential
customer information is safeguarded in a manner consistent with applicable
state or federal law and with established Company
policies and procedures.Company would again like to apologize for any inconvenience this policy may have caused you during the application process.Please note that your poor customer service concern has been forwarded to the District Director of Operations (DDO) for the store to address separately with the associate involved. Sincerely,Nei B***Customer Complaints

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.This debt has been paid, so there is no reason for Check N Go to offer me any kind of payment arrangement or settlementPer their response, if the debt cannot be verified, I should not be receiving ANY attempts to collect from them or whomever they may have sold the debt to
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** Dear Emily Piaga :Attached is my statement from you resolving my case with the Revdex.com regarding Check N GoThey agreed to close my account because it was a case of fraud and not contact me again nor report negative credit to the credit bureauHowever, today I got an email from their collections department offering me a settlement offer and threatening furnishing of negative information if I did not pay (forwarded)Please review this case and report this negative activity from this company. Thank you.Sincerely,Jennifer [email protected] BLVD #10Sherman Oaks , CA 91403 Jennifer Causley MAGNOLIA BLVD #10Sherman Oaks , CA 91403 Dear Jennifer Causley :Thank you for using your Revdex.com as a resource to resolving your complaint ID *** submitted on 4/21/against Check N Go. Since you have accepted Check N Go’s response, we are closing this complaintIf you and Check N Go have reached an agreement and compliance is set for a future date, we trust they will follow throughIf this does not happen, contact us and we will review the complaint and proceed accordingly.Your complaint is now part of the Revdex.com Business Review and details will be posted on Revdex.com.org, if it meets our online standards.We encourage you to stay in touch with Revdex.com for great tips and information with our consumer e-newsletter or find a business you can trust with our Request A Quote service. Regards,Emily Piaga Marketplace Resource Consultant [email protected] Phone: 513-639-9122---------- Forwarded message ----------From: Date: Tue, May 24, at 6:AMSubject: 3xPDL Settlement OfferTo: [email protected] 'n GoCollections DepartmentCommercial DriveFairfield, Ohio 450141-800-783-7376SETTLMENT OFFER5/24/2016 Jennifer CausleyMagnolia Blvd#10APTNUM:Sherman Oaks, CA 91403Account ReferenceContract Date: 3/28/12:00:AMAccount Number: 23113695Balance Due: $315.00Dear Jennifer:As you know, you have defaulted on your loan with Check 'n GoCheck 'n Go understands that these are very trying economic times, and we want to help you resolve your outstanding debtWe encourage you to strongly consider taking advantage of this offer to reduce your account balance by up to 35%.We accept several forms of payment, including: Debit Card, Moneygram, Cashier's Check, and Money Orders.Please take advantage of this offer, and contact us at 1-800-783-Our representatives are available: Monday-Thursday from 8:AM to 8:PM (EST), and on Friday from 8:AM to 5:PM (EST)Please reference your account number above, and mention this offer when speaking to one of our collection representatives.Important: This offer expires days from today's date.Sincerely,Check 'n GoCollections Department1-800-783-7376Pay Your Account Online: http://www.checkngo.com/pay-online/ Notice Pursuant to the Fair Debt Collection Practices ActAllthough we are not subject to the Fair Debt Collection Practices Act (the "ACT"), we provide the following written notice (the "Notice") to you as a courtesy, and without waiving our right to maintain that the ACT does not apply to our attempts to collect this debtThis letter is an attempt to collect the debt described aboveAny information will be used for that purpose.Notice of Furnishing Negative InformationWe may report information about your account to consumer reporting agenciesLate payments, missed payments, or other defaults on your account may be reflected in your credit report.Check 'n Go reports payment performance to the Certegy Check Network which is used in nearly 350,retail locations across the United StatesFailure to repay Check 'n Go under the loan terms could cause you to be denied check writing privileges in the retail locations that utilize this service

Hello,Our company takes claims of ID Theft seriouslyYour concern has been forwarded to our ID Theft team who will investigate your ID Theft claim and and determine if ID Theft has occurredThe documents you have provided were also passed along to the ID Theft teamThey will reach out to you in
the near future.Regards,Customer Service

Hello,Company has investigated your complaintUpon review of the submission to Experian, company can confirm that the account is showing as paid and closedThis information was pulled today but shows as paid as of 3-17-Regards,Customer Service

Hello,Company is unable to access the attached documents, however company believes these to be emails sent to cus***er regarding this transactionAs mentioned in the previous response, you electronically signed for a transaction, that being to refinance a loan agreementThe emails sent to you were au***atically sent based on the origination of this transactionWhen your bank returned the payment to us that you agreed to pay as part of the refinance agreement, the agreement became void and you became responsible for repayment of the full balance of the original loan agreement.While I cannot verify the text on the attachments or what they are, any emails sent were predicated on the successful payment being made and the refinance agreement being upheldAs you did not uphold your side of the agreement, any related dates are void along with the agreement itselfRegards,Cus***er Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** ***Hello:I responded to this case without including the following information. CheckNGo has reported incorrect information, saying the last payment they received from me was in Jan I contacted their collections department in early Feb and have made the below payments My complaint was that they would not reduce the amount of the payments to $200/moand charge no more interest on the loan, so that I can pay off the balance soonerI am surprised that the corporate office would not know of these arrangements.Jan - paid $494.03Feb paid $358.13Mar paid $358.13Apr paid $358.13These payments have been deducted directly from my checking account.Can you add these notes to my file?***