Check N Go

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
IN contact with the storeI was advised the amount due was $25, which I promptly paid I was advised at that time the issue was resolved This I have not been advised in the months since the last payment was withdrawn from my account of any balance related to this loan Since the representative of the company advised me of the balance due of $and the amount was paid, the company should been held to that amount
Regards,
*** ***

Company is aware of the glitch that is mentioned hereIf this is included in the glitch that you were advised of, company is willing to cover any fees associated with the double charge
including overdrafts or related feesCompany understands that this is a negative situation to be in and we are willing to do what we can to correct the situationPlease contact the store that services your loan and they will be able to assist with this situationYou will need to bring your bank statement to the store.If you have any additional questions you can contact me directly at ***.Regards,Corwin B***

This case has been confirmed as ID Theft and is now closedNo further action is required

Hello,I apologize for your experience using our referral programI have investigated your complaint and found that the terms of the referral program do state that your referrals would be contacted in regards to possible loan agreement optionsWe would like to apologize if you were told this
information would exclude you as the referrerI have contacted the store district director and he will contact the store in regards to this complaintWe will coach our team on proper customer service proceduresIf you have any more questions please reach out to me at ***.Regards,Corwin B

Hello,If you believe you are the victim of ID Theft, you will need to go to www.*** and use the option for ID theftThis case would then be moved to our fraud team who would begin an investigation which will require action on your behalf.Check 'n Go has nothing to gain by funding
fraudulent loans, and it is in the company's best interest to prevent fraudulent transactionsAn individual has used your personal information to defraud us and effectively steal from Check 'n GoThis individual is who is responsible for the theft of your identity, and it is your responsibility to prove this transaction was not requested by yourselfPlease email me at *** if you have any further questions.Thanks,Customer Service

*** ***,Our company was unable to verify the information on your application, and based on that were unable to provide you with a loan agreementWe have made attempts to explain this to you on 11/14/2017, 11/16/2017, 11/17/2017, 11/28/2017, and have responded to each of your concerns individually through the course of those interactions which have been thoroughly documented in our systemUnfortunately, we are unable to provide any additional information.Regards,Customer Service

Please close this, nothing have been resolve

Company has investigated and is unable to find a record for this complainant based on the information providedCompany suggests requesting a validation of debt from this companyIf the validation is not provided or the harassment continues, company suggests reaching out to local law enforcement
for assistance

Dear *** ***,Thank you for contacting Check 'n GoCompany apologizes for the inconvenience, but as of 12/28/15, we are no longer offering our Payday loan product in the state of MissouriThis change effects all new loan originations and refinancesPlease be advised, company still offers the
Choice Loan product, and through our affiliate, *** ***, the *** *** productBoth may be of interest and great benefit to youFor additional information regarding these products, please call the following toll-free numbers:1-800-561-(for Choice Loans)1-888-700-(for Title Loans)Sincerely,Nei B***Customer Complaints

The only way company will consider this account ID Theft is if you follow the process that has been provided to you multiple times during this exchangeWe have provided you with the process, points of contact and what to expect from following the processAt this point, you may follow the process provided to you by myself and the investigators on our ID Theft teamThis is the same process we would require of anyone making such a claimIf you choose not to follow the process the case will be closed as insufficient informationRegards,Customer Service

I do not agree with the response and I will like to filr a grievance against this companyThere was late payment which was resolvedI will no longer continue to pay this company any longer.But yet they continue to billA default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]Revdex.com:I have reviewed the response made by theI AM Not SatisfieD With This Companies ResponseI Have Already Paid THE Loan And I WILL NOT CONTINUE TO PAY ANY LONGERRegards, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Once again, this company refuses to address any of the claims I have made against them Additionally, they took weeks to respond with their form letter causing potentially more damage to my credit and fees on my account This is UNACCEPTABLE.The store employee told me specifically that I would avoid all interest if I paid it off earlyI had planned to pay it off months ago with over a year of payments supposedly left The payoff amount I was quoted would have cost me more than 50% interest despite paying off the loan earlyThis is what is referred to as loan shark practices You cannot pitch me one thing through conversation and then hurry me through signing another thing Additionally, I do not understand how neither your store nor the "corporate" office can discuss or change payments/payoff information now but remarkably they can after the loan defaults This is forcing me and other consumers into negative situations when all I want to do it pay this off.Finally, I do not accept a response that gives me only a general contact e-mail address for "future correspondence" Sorry you do not want your poor communications out there for everyone to see but I will deal with you through Revdex.com until my account is resolved NEVER have I been given a name with direct contact number These are shady business practices.And to whomever from Check n' Go/Axcess Financial/whatever other name you give your business reads this...I am not going away I will continue to fight these charges I will file complaint after complaint with every business organization, attorney general, chamber of commerce I can find and that's a promise. Again, my offer to pay $1,more than the $3,I have already paid on a $3,loan still stands assuming it is declared paid in full and not settledThis will give you $1,more in interest which is a 30% return Someone at one of your companies can address this with me directly
Regards,
*** ***

Hello,The loan agreement in question was electronically signed for $paying back $on 9/9/This agreement was not changed or altered and is exactly what this customer agreed to as terms for this loan agreementCompany will not be covering the costs of any bank overdraft fees or
returned check fees for this customerRegards,Customer Service

Hello, If you believe you are a victim of ID Theft, you will need to follow the process you described in your complaint abovePlease remember that company did not perpetrate this crime against you, and is also a victim of ID theft by the individual who is claiming to be youIf you would like
to discuss this further or have additional questions feel free to contact our id theft team. Regards, Customer service

Dear *** ***,Thank you for contacting Check 'n GoWe apologize for the recent experience you encountered while attempting to make an early payment on your payday loan product.Upon receipt of your complaint, Company escalated your concerns to the Supervisor over the Online Loan Department
Company confirmed although the system is not set up to allow a partial payment, the Supervisor may override the system and manually accept your payment.We have been attempting to reach you by phone to process your payment, but have been unsuccessfulAt your earliest convenience, please call Customer Service at 1-800-723-and ask for Nicole O***, who'd be more than happy to assist you.Again, Company apologizes for any frustrations or inconveniences this situation may have caused, as we do value you as a customer.Regards,Nei B***Customer Complaints

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I have a sworn statement by me, a police report , Affidavit from a Commander of the USAF on my character and proof of a discover account that was also fraudulent, I have even more documentation of fraudulent accounts and proof of theft should you not comply to release me of these charges and make appropriate corrections to my credit report
Regards,
*** *** USAF

Hello,I would like to begin by apologizing for our previous responseBased on the information available the response was correct, however additional investigation has found a technical issue that has caused you to view documents that are not reflecting the correct amountAs such, company is prepared to provide you with a refund of the finance charge associated with the loan agreementYour account has already been paid, so the refund will be provided by U.SPost to the address on file in the amount of $This will leave our office in 2-business days and should arrive within 7-business daysI apologize that I was unable to recognize this error and fix it soonerI sincerely apologize for any issues or stress this situation has causedPlease let me know if you have any questions, you may contact me directly at ###-###-####.Regards,Corwin B

My complaint is that they broke the grace period contract I was paying the cash advance and they callef me one they saying the payment I was making was unacceptablein top of that they would call my job three times a day and would hang up the same with my cell phonei tried to make payments again they told me I need to pay $dollars no less than that or dollars which I couldn't afford
Product_Or_Service: cash advance

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com: There was an email sent out to me through Wanda this is my account number
*** My streets *** *** *** *** *** *** ** *** and the ** *** *** *** *** ** ***, I tried to dispute with you'll but you keep coming back with that I still own but if my account is close why you'll reporting to my credit bureau saying that I own I don't give my Social Snumber out I will be emailing you
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I spoke to Mr*** directly, and hopefully this complaint has been addressedMr*** has my direct line and can contact me with any additional questions