Check N Go

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** Essentially the loan shark company (Check N Go) is doing nothing to resolve this issueThey appear to refuse to do any of the leg work themselves after handing out a loan in my name without doing thorough loan verification prior to handling out a loanThey are taking shortcutsIt appears that I get double victimized by having to prove my incenseIn other words, you are guilty until proven innocentCheck N Go needs to implement some process improvements to alleviate these issuesAfter speaking with *** *** they said this is very common with this companyIn fact, they had the numbers to Check N Go and said they are very familiar with them

Dear *** ***,Thank you for contacting Check 'n GoCompany investigated your complaint and discovered neither the retail store location that serviced your account, our internal Collections Department, nor the agency (***) we outsourced collections to show record of receiving your
authorization to revoke *** privilegesUpon receipt of your complaint, Company immediately notified all parties of the revocationAdditionally, Company's Collections Department recalled the debt from *** and will resume collections activity on the account for approximately daysBecause you requested to receive only written correspondence from us going forward, you will have to contact our Collections Department directly to establish repayment arrangementsThe toll-free number is ***Please be advised that after days, the account will be resold to an outside collections agency should you fail to make paymentOnce sold, the third party agency will not have authorization to debit or *** your bank account without your expressed consent.Company hopes this response satisfies your concern.Regards,Nei B***Customer Complaints

To Whom It May Concern, As the documents provided by *** *** shows, there were monthly payments scheduled for the 3rd of each month. In addition to the payment due on 9/3/being missed, there were multiple other payments made after the due date. As the customer referenced, there was one late fee assessed in the amount of $10.54. But this is a loan that carries interest. When the 9/3/payment was not made, the balance ended up being higher than expected for the remainder of the contract based upon the original payment schedule that was agreed upon. This missed payment caused additional interest to accrue on the account. We can provide the customer an amortization table if requested. Once again, I would suggest that *** *** contact us directly if she believes our record of her payments are in any way incorrect and we will work with her in correcting any errors.Sincerely,Douglas C***Customer Advocacy Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I have attached the letter that they sent me after the dates that they are statingBased on this letter I had until 9/30/to make a payment of 35%Instead on the 29th they withdrew the payment and caused me to have an overdraft as I did not get paid until the 30th, which was the day I was planning on paying BECAUSE they said I had until that dayI would like my back since they failed to honor a letter that they sent me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Hello,Company has reviewed the calls and we cannot find the conversation mentioned in this complaintIf you can please send that recording to me either through this portal or to [email protected] I will review the call and we can take the appropriate action regarding the service
provided.Regards,Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, I attached the loan agreement I signed for $This was my loan agreement
Regards,
*** ***

Hello,We have reviewed your account and see that charges have been made outside of your paydayHowever, these charges are in line with the clause in the loan agreement regarding ACH transactionsTo prevent further charges, I have placed an ACH revocation on the account that will stop any ACH
transactions from taking place moving forwardYou are still responsible for the repayment of this debt, and will need to contact our customer care center to set up payment arrangements.Please let me know if you have any further questions.thanks,Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** ***

Dear *** ***,Thank you for contacting Check 'n GoCompany apologizes for the most recent experience you encountered with our Online Loan SpecialistsUpon receipt of your complaint, Company confirmed with the Supervisor over the Online Team that we offered a solution for you to pay your loan
balance in full without accruing additional interestThis option was to pay via a debit card transaction so payment would settle the same dayUnfortunately, *** payments do not have a same-day settlement, and you would have incurred additional fees and/or interestAlso, the Check 'n Go Online brand is a separate division of Check 'n Go retail store locations, who are unable to accept or process payments for online customersYou would not have been listed in the retail stores' payment system for payment to be appliedThe only other option for you to make a same-day payment would have been for you to utilize the services of *** and perform a wire transfer (for which an additional fee by *** may have applied).Company is sorry to hear you do not wish to utilize our services in the future and hope the explanations provided here have been beneficial As requested, we have opted you out of receiving future promotional and marketing materials from Check 'n Go and appreciate your business.Regards,Nei B***Customer Complaints

Hello,I just spoke with Sunny as well who confirmed that you would be reimbursed $for the bank feeHe is making sure that this has or will be provided to you at this time.Regards,Corwin Brindley

Hello,Company sold the debt in question to *** *** *** on 9/30/Based on the full sale of this debt, company is unable to verify the status of the debtCompany cannot make settlement offers or accept payment arrangementsIf you feel like you are being contacted improperly, you should
contact your local law enforcement to assist.Regards,Customer Service

Hello,Company apologizes that you are having difficulties with repaying your loan agreementUnfortunately, after discussing with our operations team I have discovered that you were advised correctly of our policy on changing the due date of loan agreement paymentsThe expectation of the business
is that these payments are made in full on time as per the loan agreementIf you have any more questions you can contact the customer service department directly.Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. My understanding to the matter is that it happened in another state I have lived in *** since I should not have to go through this experience of filing police reports and affidavits and don't have the time to go wherever They do not have a copy of my Identification so someone apparently went online and applied This is not my problem This is there problem for not getting appropriate documentation to support the loan or whatever it may be I do demand this account be removed out of my name and taken from an bank account that is no longerI also demand that any reports to the credit bureau be removed otherwise I will seek legal consultation.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I thank you for you getting back to me on this matter, however, I have already addressed this situation at the local store several times with NO resolution and with that being said, I will not be held accountable as I have tried to reach out multiple times to get the matter resolved. The route taken on my behave via the Revdex.com is the last option that I have, as no one from the corporate office with Check'N Go has reached out and resolved this issue
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Hello,The account number mentioned in the receipt does not match any records with our businessFurthermore, I am unable to find a match with just your nameOur business is neither the company who provided you the receipt nor are we making the calls to you in an effort to collect a debt.That being said, if you believe these companies do not have a legal right to contact you the best course of action would be to file charges with the local policeYou can provide the receipt as proof the debt was paid and the police will advise you on the best course of action.Regards,Customer Service