Check N Go

Hello,I have reviewed your complaint and account and have found that the account was sold to [redacted] on 10/5/They can be reached at [redacted] You called in on 10/and spoke to a supervisor in our customer service department who sent out a letter outlining the payments made and the amounts that were sold to [redacted] Unfortunately, nobody in our office would be able to provide additional information and you will need to contact [redacted] for any additional details.Regards,Customer Service

I was not informed by anyone about the late fees till after my account was paid in fullThen I got an email informing me of the late fee, which is how I was informed about itNobody called me like they claimed they did

Hello,Cus***er had a loan agreement that was originated on 7/21/borrowing $225.00, agreeing to pay back $on 8/5/On 8/4/16, cus***er logged in to complete a refinance to pay the fees plus $toward principal totaling $This payment was returned by the cus***er's bank on 8/9/Due to this payment being returned, the refinance that was initiated was canceledAny emails referencing payoff for the transaction initiated on 8/4/are void as the transaction was not initiated due to not making payment as agreed.If you have any additional questions regarding this transaction, please contact our cus***er service team at [redacted] .Regards,Cus***er Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I do not have a police report as the amount that was taken from me was not suffecient enough to claim without costing me more money that I did not haveThe man that is calling and harrassing and threatening me is claiming to be from Check N Go I had to close my checking account as it was overdrawn and had to pay over $to do that and this all occured before my house fire in which we lost everythingI have since been monitoring my Credit Report and have had to cancel numerous loan applications being filedI have not seen check N go on my credit report so therefore I cannot dispute it but again I have nothing to show for this because my home and all papers and anything else I had was burnt to the ground Regards, [redacted] ***

Hello,We reached out to the DDO over the store, [redacted] , who let us know that he reached out to Ms [redacted] in regards to this complaint on 9/During this interaction the payment was received for the loan agreementCompany will continue to investigate issues with the store being open, as well as the way the call for information was handled by our customer service repsWe appreciate you bringing this to our attentionIf you have any additional issues please reach out to [redacted] , or you can reach me directly at [redacted] .Regards, [redacted]

I received information from [redacted] through my email stating that the information will be update, and nothing was update I attached a filed for you'll to read and check n go can read alsoI paid off my loan since December 2, When I run my Credit Report from Sept until Oct in stated " failed to paid"

Hello,I have reached out to the District Director for the store that this customer has visited, and they have replied to the complaintTheir response can be found belowCompany supports the position of the District Director in this case, but if you have any further questions I would be happy to address them at ###-###-####."Customer [redacted] is a [redacted] customer and she didn't pay her loan on time as stated on the contract Her check was deposited and returned for a $check fee posting and $late fee on the 27th Her account was then ACH'd (automated clearing house) and cleared on the 15th The fees were not recovered, Diego and Natalie both called the customer and explained there was still a balance on the account for return check posting and late fee, to remain a customer in good standing this fee would need to be paid off to keep her active."Regards,Corwin B

Dear [redacted] ,Thank you for contacting Check 'n GoCompany apologizes for the recent experience you encountered with one of our retail store locations.Upon receipt of your complaintCompany confirmed with the retail store that services your account that alternate payment arrangements and/or settlements are not permitted at the store levelThe corporate office is also unable to allow any exceptionsBy signing the loan agreement, which has been included for your review, you acknowledged, accepted and agreed to all terms and conditions of the loan pertaining to the APR, Finance Charge, Amount Financed, and Total of PaymentsThese figures are outlined for you on the first page of the agreement.The District Director of Operations (DDO) for the store confirmed the early payoff balance for your loan, as of 9/17/15, was $Please note, this amount may fluctuate, and you must contact the store directly to receive a quote for that day's balance.Our records indicate your account is currently in a delinquent statusIf the account is referred to Company's internal collections department, more flexible payment options may be afforded to you; however, allowing the account to go to collections may negatively impact your credit report and also prohibits you from doing future business with Check 'n Go or any of the affiliated stores.Further questions or concerns regarding your loan may be directed to one of the store team members, who will be more than willing to assist you.Regards,Nei B***Customer Complaints

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI sent the ID Theft Affidavit TWICE which was received by your companyIt is complete and was signed off by the notary of the courtI don't know why you are saying it is incompleteI will attempt to send one more time [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

Hello,This customer reached out to us through our internal complaint systemWe have provided a response and a refund to this individualRegards,Customer Service

Hello,I apologize that this has not already received a responseI have no record of having received it, but it may just be a miss on my part.Based on the records in our system applications were made for a loan agreementThese applications include checking credit, which is stated in the application processDuring this process we spoke to an individual on multiple occasions claiming to be this individual attempting to obtain a loan agreement, though no funds were ever provided to this individualIf Alana believes that ID Theft or fraud has occurred on this account, she will need to go to [redacted] and select ID Theft from the drop down and fill out the form therePlease let me know if you have any questions.Regards, [redacted]

Hello,I have received correspondence from our ID Theft team that they have completed their investigation and determined that fraud has occurred on the accountMore details regarding this investigation are being provided to you through the US postPlease let me know if you have any further questions.Thanks,Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] I just want to find a resolve in the matter without going to greatlengths in time, and effort I feel like I'm going above and beyondproving the evidence for approval of being the victim in the subjectmatterYes let them know I prefer peace over war always, I want diplomacy andrequest we both show respect and understanding of seeing things in myshoesI cannot express the frustration I feel knowing my identity iscompromisedUnlike any other theft where it can easily be replaced,my identity only seen as just numbers to those never being in thesituation, is a traumatic nightmare following past just thislitigation and time spent on this matterI ask the person in power tosee past me as just a number but as a human being and the facts of thematter I have given.I'm innocent and this can just get resolved and my liability becleared up here and now though tired of getting the run around whenthey wont even meet me halfway on common ground.Lets get this issue resolved and off both of our tables [redacted] ***

Hello,Customer entered into a loan agreement to borrow $and payback a total of $over total paymentsThe terms of the loan agreement were provided and authorized by signature prior to providing this customer with the funds agreedSo far, customer has made only payments, the last of which was 4/7/The total amount paid to date is $562.14.This account was kept at the store for months while the representatives attempted to contact this customer to make a payment toward the loan agreementWhen the customer did not make the scheduled payments or made any other attempts of payment the account was moved to our in house collections to attempt to recover losses on the defaulted loan agreementIt is the customer's responsibility to make payments in a timely manner in line with the expectations of the signed loan agreementIn regards to harassment, company has investigated and found that no harassment has occurredAs our policy states, because the loan was defaulted in our store location due to non-payment, the transaction was moved to our in house collectionsCustomer is responsible for repayment of the loan agreement and will need to contact the customer care team in order to make payment arrangementsRegards,Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint PLEASE SEE ATTACHED LOAN AGREEMENT THAT I SIGNED STATING THE AMOUNT THAT WAS TO BE DISPERSEDPER THIS LOAN AGREEMENT FROM YOUR COMPANY, I ANTICIPATED THAT EXACT AMOUNT TO BE DEPOSITED AND SINCE IT WAS NOT DEPOSITED IN THAT AMOUNT I RECEIVED AN OVERDRAFT FEE FROM ME SCHEDULING THINGS TO COME OUT OF MY ACCOUNT BASED ON THIS LOAN AMOUNTITS ALL IN BLACK AND WHITE ON THIS LOAN DOCUMENT FROM YOUR COMPANYWHAT IS THE PROBLEM??? Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Hello,The funds were returned and the account is closed, and this customer has no financial obligation to company for the loan agreementIt was forwarded to our fraud team to determine if fraud has occurred, but you will not be updated as to the course of that investigation.The response made previously was accurate and no further comment will be made by companyRegards,Customer Service

Hello,Company denies any allegations of "loan sharking" or being complicit in the theft of this individual's identityBased on the information provided in the application (correct and verified personal information), this account belongs to the complainantAs company understands that ID Theft is a danger, we work with any individual that claims ID theft has occurred on their accountTo be both this complainant and the company are victims of this 3rd partyThe process we undergo to prove ID Theft is something we ask of all people who claim to be victimsIf you believe you are a victim of ID Theft you will need to go through this process just as anyone else would.Regards,Customer Service

I want to know if the business will accept a small payment to stop the collections processBut since the business has told me that they can not find account, and wonder how this can be arranged?