Check N Go

[redacted] ***, I apologize for any confusionFrom my end, this appears to have a balance and I am unable to confirm that you are owed money at this timeI would be happy to discuss this with you and review any evidence you have to the contraryMy number is [redacted] , an I can be reached as of next mondayRegards,Corwin B [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

I have attached the documents showing that this debt was paid to [redacted] l group The transactions are dated 4/27/and 5/25/in the amount of $each

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] The issue remains - this business made an offer, accepted money to make the offer valid and paid in full, then changed their mind once the transaction was completedThis is dishonest, manipulative business dealingsThere is nothing to prevent them from doing the same thing again, once the second agreement is paid -- to find another "computer glitch" that adds additional money due with a third settlement agreement to finalize the dealIt will continue again and againCheck 'N Go doesn't honor their negotiations, respect settlements, and gouge their clients for more money again and again and againThis needs to stop and they need to be held accountable

Hello,We appreciate that being the victim of ID theft can be a stressful situationIt is up to you at this point to provide the ID Theft Affidavit to our fraud investigators to close this matterI can see that a case was created for you on 8/4/and the case is being worked by one of our investigatorsIf you have any further questions or would like to submit the affidavit you can email it to [email protected],Customer Service

The manager By the name of [redacted] gave me her word that she was not going ti deposit my check that I COULD PICK UP THE CHECK AND PAY CASH she did not tell the truth , but was still wanting me to bring her money to the store The Check N Go company can play the telephone tape to get the true Story that I have no reason to give information play the tape on the days that I have giving in my first statement

Dear [redacted] ,I apologize for any issues you have experienced with payments being removed for the account with our companyI have placed a block on the account so no further charges will be takenIf you are claiming the account was created under fraudulent means, you will need to go to www.teamupagainstfraud.com and place a tip line reportWith that, we would require a police report and a completed ID Theft affidavitWe apologize for any issues caused by the accountPlease let us know if you have any questions.Regards,Customer Service

Hello,We have investigated this issue and found that a technical issue caused the account to appear in our system with a balanceThis error has been fixed and the account is now closed as settled in fullIf you have any additional issues please reach out to me directly at [redacted] .Regards, [redacted]

Hello,We have received correspondence from you, but the affidavit was not provided in fullYou provided the page with the notary stamp, we require the full affidavit to be filled out and sent inIf you can provide this digitally, I would be happy to personally review and deliver the affidavitMy email is c [redacted] @cngholdings.comIf you have any further questions please let me know.Thanks,Customer Service

Hello,Company is unable to find a record matching the name, address and email address that is provided in this complaintCompany is willing to investigate this complaint but will require additional informationIf unauthorized charges are being made to your account, it may be best to locate the account in questionIf you can please call me at ###-###-#### or email [redacted] to provide additional information, company will be happy to continue to investigate this complaintRegards,Corwin B

Hello,The loan agreement you entered into required repayment from a bank account you providedOn 4/24/you updated the payment account associated with repaymentBased on this change, you account was charged appropriately per the e-signed loan agreementNo "check was made" as this was an ACH, or Automated Clearing house transaction, which you agreed to as terms of the loan agreement.On 4/24/you also provided "proof" that the payment had been made on your previous loan agreement, which is why you were extended a second loanThis payment was rejected by your bank for insufficient funds and no payments were actually madeYou are responsible for full repayment of both transactionsCompany will not forgive loan agreements or refund any fees associated with your bank.Regards,Customer Service

Dear [redacted] , Thank you for contacting Check 'n GoWe are in receipt of your rebuttal to our previous response sent through the Revdex.com Company again would like to emphasize that alternate payment arrangements and/or settlements are not permitted at the store levelThe corporate office is also unable to allow any exceptionsBy signing the loan agreement, which was previously included for your review, you acknowledged, accepted, and agreed to all terms and conditions of the loan as they pertain to the APR, Finance Charge, Amount Financed, and Total of PaymentsThese amounts were listed on the first page of the binding financial agreement.Our records indicate your account is currently delinquentIf the account is referred to collections, a settlement offer or more flexible payment arrangements may be afforded to you; however, allowing the account to reach collections may negatively impact your credit and also prohibit you from doing future business with Check 'n Go or any of our affiliated stores.All complaints may be directed to our corporate office through the [email protected] mailbox and will be responded to within business days or less.Regards,Nei B***Customer Complaints / [redacted] Style Definitions */

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***WHO IS THE PERSON THAT CALLED ME FROM THE STORE THAT DAY??? Why was it not stated in their response who the "district director was" ?? She did not mention anythng at all about my initial complaint!!! "She" just said " I can come there to cash a check if I ever need to" whoever this is responding to my responses clearly did not read my last response when I asked to be contacted via phone by someoneHow does a "technical error" occur like that? Just stop making excuses for both employees behaviorIt makes you look just as unprofessional as they were! You nor anyone can tell me if I can go back in the store or notI find it very rude and unprofessional that someone would even say that to a customerWhoever responded said that someone called and spoke to the people at the store, as if the "manager" would tell the truth and admit to being rude and unprofessional? Whoever this "customer service" representative is responding knows just like I do [redacted] the manager wil not l admit that! Me filing this complaint has done nothing but show how unprodessional the people are that represent this company, in the store and corporate officeI am no longer going back and forth with ignorance! Learn how to be more professional so you can be a good example for the people in your stores! All of y'all need more "customer service" training!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI have paid this loan off in full but I am still extremely disappointed at the lack of empathy and practices of this businessIf they were not taking advantage of the working class they would discount their fees and interest if paid off before first paymentThey are charging excessive fees and interest over 300% and deny taking advantage of people? They make it hard to review terms with their business model and I believe rely on that model to trap unsuspecting customersWhat person would ever suspect that a $would owe in less than two weeksI am certainly not asking for free money but the fees should have been reasonable and the company should have made a reasonable and good customer service effort to resolve this matter fairly over this misunderstanding, but instead play hard ball and thus proving my complaint and their true intentionsIf they are a legitmate caring business they should at least refund half the fees to me paid as a gesture of good will due to the issues and inability to properly read the terms and conditions[To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Hello,Company has received evidence that the account has been settled in full and has made this change to the credit report sent to the bureauThis change should been seen in the next few business days.Regards,Customer Service

Customer entered into a loan agreement on 8/15/to borrow $and repay $12,over biweekly paymentsCustomer made payments toward the loan agreement with the last payment being made on 1/19/Customer's agreement has entered a default status and has been moved to our in house collectionsCustomer can contact our customer care center and they can assist in setting up repayment options that may be able to assist in overcoming the challenge the customer is facing with a reduced income

[redacted] ,I spoke to you yesterday regarding a payoff amount for the loan and to address any questions you hadMy number is [redacted] if you would like to call and discuss this furtherPlease let me know if you have any other questions.Thanks,Corwin B [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11308888, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

Since Check N Go failed to contact the company to whom they first sold the debt in ( [redacted] l Group) to verify payment was in fact received and evidence presented confirming debt has been paid, it is evident that the company will not do anything to resolve this issue