Check N Go

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]WHO IS THE PERSON THAT CALLED ME FROM THE STORE THAT DAY??? Why was it not stated in their response who the "district director was" ?? She did not mention anythng at all about my initial complaint!!! "She" just said " I can come there to cash a check if I ever need to" whoever this is responding to my responses clearly did not read my last response when I asked to be contacted via phone by someone. How does a "technical error" occur like that? Just stop making excuses for both employees behavior. It makes you look just as unprofessional as they were! You nor anyone can tell me if I can go back in the store or not. I find it very rude and unprofessional that someone would even say that to a customer. Whoever responded said that someone called and spoke to the people at the store, as if the "manager" would tell the truth and admit to being rude and unprofessional? Whoever this "customer service" representative is responding knows just like I do [redacted] the manager wil not l admit that! Me  filing this complaint has done nothing but show how unprodessional the people are that represent this company, in the store and corporate office. I am no longer going  back and forth with ignorance! Learn how to be more professional so you can be a good example for the people in your stores! All of y'all need more "customer service" training!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] It should not take 30 days to remove my name and information. I also think no businesses should be asking for social security numbers unless an application for money or a credit card has been applied for! I never gave my consent for these advertisements and no one should have to give out even more personal information I. Order to make them stop. Why do they need my social security number for any ways? I am in fear for the safety of the public especially the elderly and disabled people who are not going to understand what happens if they give this information out.
Regards. I still am in fear that the company is using this information for fraudulent activities!
[redacted]

Dear [redacted],Thank you for contacting Check 'n Go. We are responding to your complaint filed with the Revdex.com. Upon receipt of your complaint, Company contacted the District Director of Operations (DDO), for the retail store location servicing your account, to inquire about the...

date they received notification of your intent to file bankruptcy.The store confirmed they were not notified until after payment on your loan was due and after the payments had been submitted and processed by your financial banking institution. In order to cease payment on your account during the bankruptcy process, you must provide evidence of your bankruptcy filing, which includes: the attorney’s name, address and telephone number; your bankruptcy case number; or official documentation of filing. The information also must be submitted to the store at least 24 hours before the next scheduled payment due date.According to the section of your signed financial agreement titled “Method of Repayment,” it states: “[redacted] Authorization—You hereby authorize us or our agent to initiate one or more electronic debit entries to your bank account identified below (your “bank account”) to collect the amounts you owe us under the payment schedule disclosed on page 1 of this loan agreement, plus any fees that may arise due to your default on this loan, such as dishonored item fees or late fees.”As a result, it has determined company protocol was followed, and we are unable to render a more favorable determination in your case.Regards,Nei B[redacted]Customer Complaints

Hello,Based on the records I have reviewed the reports to the credit bureau are accurate. If you believe this is being reported in error, you will need to use the dispute process with Experian. Regards,Customer Service

Hello,We have investigated this issue and found that a technical issue caused the account to appear in our system with a balance. This error has been fixed and the account is now closed as settled in full. If you have any additional issues please reach out to me directly at...

[redacted].Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]Consumer contacted Revdex.com and indicated that the complaint has been resolved.

When the guy called me before the 8th, he said that the check will be mailed on the 8th of March and when I called back they said now it was going to be on the 15th, so the dates changed.

Company takes alleged ID Theft seriously, and has a team to investigate such claims. In order to investigate your account for potential ID Theft, this team will require additional information. You can go to [redacted] and select "ID theft" and a case will be made in our system and...

sent to the ID Theft investigators. They will contact you and let you know what will be required for completing their investigation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted],I apologize for any inconvenience caused through our business interactions. I have investigated your complaint and followed up with our online team. You borrowed $2525.00 and agreed to pay back $6215.52 through 24 payments of $258.97. The amount that you have paid as of today is $3301.82...

and the remaiing balance (as of today) is $557.13. After reviewing your contract all payments appear to have been applied as agreed in the signed contract. You are responsible for repayment of the remaining balance. If you would like to review your contract you may do so by logging into your my account page at www.checkngo.com.Regards,Corwin B[redacted]Customer Service

No one from this company has contacted me. I have not received a phone call, email, or voicemail from anyone with this company. I would like for someone to contact me regarding this matter. I work during the day so if someone does decide to call I would like it if I was left a message and given a call back number. It was said in the response from the company I am welcomed to cash a check ect there. Why would I want to go back to a place where I was treated the way I was from a manager representing this company? How do I know that I will not get the same treatment like before ? Because someone said so in response to my complaint? I want all my issues addressed in this matter. Nothing was said about the woman who randomly called my phone on the date listed in my complaint nor was anything said about the letter I received which stated I was denied for a "loan" I never applied for. I wrote all my issues with this company in my complaint, and expect them to be addressed accordingly. When I walked into the store on the date listed and was talked to and treated with respect I would not have had to take time out of my day to even file this complaint.

Hello,I apologize that this has not already received a response. I have no record of having received it, but it may just be a miss on my part.Based on the records in our system applications were made for a loan agreement. These applications include checking credit, which is stated in the application...

process. During this process we spoke to an individual on multiple occasions claiming to be this individual attempting to obtain a loan agreement, though no funds were ever provided to this individual. If Alana believes that ID Theft or fraud has occurred on this account, she will need to go to [redacted] and select ID Theft from the drop down and fill out the form there. Please let me know if you have any questions.Regards,[redacted]
[redacted]

Hello,I have reviewed the account in question and found that Ms. [redacted] contacted us through our fraud website to let us know she believed fraud had been perpetrated on her account. After investigating, the fraud team concluded that fraud had occurred. Based on the confirmed fraudulent activity, no...

further loans will be authorized for this account. In the complaint, this customer states that applications "disappeared". These applications were denied because we have confirmed fraud on the account.Company denies any allegations of colluding with [redacted] or [redacted] in any way. Company denies that any internal employee has created fraudulent loans on this customers account by placing the funds into their own bank account.Based on the confirmed fraud company would be unable to extend credit to this individual moving forward. We apologize for any inconvenience this may cause. Regards,Customer service

Check N' Go use discrimination practice when determining qualifications for loans based on old or out dated information that they hold on previous loan applications. I feel that because they use old records combined with the new information I supplied will make a decision of credit worthlessness bias against my ability to qualify for a loan with Check N' Go. Again I feel I was turned down for loan because of my race and or sex and not my credit from my credit report. They never inquired about my credit when making the decision to deny credit.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
1. The company again confirmed that they are forcing me into collections in order to have the opportunity to discuss repayment terms on my account.  This is completely unacceptable and in my opinion, threatening.2. I was misled by the store associates regarding early payoff.  Regardless of what the 15-page contract may say in the fine print, they clearly told me that I could avoid the interest by paying the loan off early.  I paid the borrowed amount back more than a year early and still they tell me I owe more than 50% interest on the money borrowed.  The associates grossly and intentionally misled me; hence their predatory loan practice reputation.3. The response to my Revdex.com complaint was the FIRST time I have been able to receive communications from their corporate office.  Despite multiple efforts to contact someone on the phone and e-mails sent through their website, I never received a response.  I was disconnected multiple times from their "customer service" number after being given the runaround by multiple people.  They need to allow direct communication since they are unwilling to empower anyone in my state to work with me on my loan.  It's absurd that it has come to this.The only terms I will accept from the company are the following:  I would be willing to pay $1,000 to close out my loan.  This would result in Check n' Go receiving 30%+ in interest on the amount I borrowed.  Additionally, I would like them to be more clear with their repayment terms and provide direct access, either by telephone or e-mail to their corporate office.I have already contacted the [redacted]'s office and will contact my own attorney if these terms are not accepted.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] As long as it is removed off the financial records this is good.

Hello,Company is unable to find a record matching the name, address and email address that is provided in this complaint. Company is willing to investigate this complaint but will require additional information. If unauthorized charges are being made to your account, it may be best to locate the...

account in question. If you can please call me at ###-###-#### or email [redacted] to provide additional information, company will be happy to continue to investigate this complaint. Regards,Corwin B.

This email was sent in error. I have contacted our collections department and no other future contact will be made. We apologize for the confusion.

Your information has been shared with our marketing team to opt you out of any future marketing. We apologize that you felt like the information being requested was too much for the purposes of opting out of marketing. Please allow 30 days for the opt out to take full effect. Regards,Customer...

Service

Hello,Company has received evidence that the account has been settled in full and has made this change to the credit report sent to the bureau. This change should been seen in the next few business days.Regards,Customer Service