Check N Go

From: [redacted] Sent: Monday, June 08, 2015 11:10 AMTo: [redacted]Subject: FW: 07 Chevrolet Uplander (7D128158)...

FYI   [redacted]
  From[redacted] Sent: Monday, May 25, 2015 11:28 AMTo: [redacted]Subject: RE: 07 Chevrolet Uplander (7D128158)
  Thank you very much this is what I expected. 
 
-------- Original Message --------Subject: 07 Chevrolet Uplander (7D128158)From: [redacted]Date: Sat, May 23, 2015 9:36 amTo: [redacted]Cc: "[redacted]<[redacted] – I received your complaint from the Revdex.com and we will fix the problems identified on the 05/14/2015 visit for the $100.00 deductible. Service will order the needed parts and contact you to schedule the repair.
 
Thanks, Please let me know if there is anything else we can do to help you.
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Please see at attached letter. This company sent me this letter stating that I had until the 30th of September in order to pay down my debt 35%. But on the 29th, which is 13 days later they submitted a check to my bank for the full amount. My bank paid it and charged me 37.00. I called and spoke with a [redacted] who said that the letters are not real and that they don't mean anything. Last week a [redacted] called me and said my payment was still outstanding and that they had not received money from my bank. I explained that this was impossible because you always send me receipts of payment within two business days so how is it that three weeks later you don't see my payment. He said that a third party collected the money and has not given it to them. I said well why would you have a third party collect money BEFORE the date that you gave me to pay? He then stated that he would note my account that they did not honor their letter and after the payment clears he would see about a refund of my 37.00.    
Regards,
[redacted]

I spoke with Sunny from the company and after he reviewed call, the representative stated that the payment would come out July 6th, so they are offering to refund me my bank fee.

Hello,We appreciate that being the victim of ID theft can be a stressful situation. It is up to you at this point to provide the ID Theft Affidavit to our fraud investigators to close this matter. I can see that a case was created for you on 8/4/2016 and the case is being worked by one of our...

investigators. If you have any further questions or would like to submit the affidavit you can email it to [email protected],Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   PLEASE SEE ATTACHED LOAN AGREEMENT THAT I SIGNED STATING THE AMOUNT THAT WAS TO BE DISPERSED. PER THIS LOAN AGREEMENT FROM YOUR COMPANY, I ANTICIPATED THAT EXACT AMOUNT TO BE DEPOSITED AND SINCE IT WAS NOT DEPOSITED IN THAT AMOUNT I RECEIVED AN OVERDRAFT FEE FROM ME SCHEDULING THINGS TO COME OUT OF MY ACCOUNT BASED ON THIS LOAN AMOUNT. ITS ALL IN BLACK AND WHITE ON THIS LOAN DOCUMENT FROM YOUR COMPANY. WHAT IS THE PROBLEM???
Regards,
[redacted]

I have attached the documents showing that this debt was paid to [redacted]l group.  The transactions are dated 4/27/11 and 5/25/11 in the amount of $273.95 each.

This customer's debt of $980.42 was sold to United Debt Holdings on 02/19/2014. Company's debt sale agreement contains a provision that the buyer of the debt conduct all collection activities in accordance with the Fair Debt Collection Practices Act, just as we would do. It is our written policy...

that we adhere to the FDCPA and we have strict consequences for failure to follow these policies, up to and including termination of any employee who may violate the same. As a result of the complete sale of this debt, Company is no longer in a position to negotiate repayment arrangements or make settlement offers. During the time that Company is in possession of the debts and all rights associated with collecting the debt, we negotiate in good faith to make repayment arrangements and comply with the FDCPA.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello,Customer entered into a loan agreement on 8/15/2016 to borrow $2525.00 and pay back a total of $6186.71 over 24 biweekly payments. The loan agreement was for this biweekly payment schedule, and was electronically signed by the customer acknowledging these terms, including the payment schedule....

Currently, the account in question has been moved to our in house collection team. You can contact the customer care team at 1-[redacted] to set up payment arrangements. Regards,Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]. Nothing was resolved 
Regards,
[redacted]

Hello,Based on the notes, your complaint and a review of the Extended Payment Plan Rules in Utah, it is our belief that you were accurately described the requirements and expectations of the payment plan you requested. Each of the notes on the account specify the date of 1/30/17 as the date this...

would need to be set up. On 1/30/2017 an extended payment plan was created at your request. This amendment to the credit agreement was electronically signed by you on the same date. Based on this, your request was upheld and the extended payment plan was created for the loan agreement. Company does not believe that any additional compensation is warranted in this situation.Regards,Customer Service

To Whom It May Concern,            Thank you for the comments you submitted through the Revdex.com's website. We are always looking to better our services, so feedback like yours is important to us.  Check'nGo deeply values its customers and regrets that [redacted] feels the need to make a complaint.  Customer satisfaction is of the utmost importance to Check’nGo, and we would like to take this opportunity to address the claim.            Check’nGo customers are provided a contract, more commonly known as a REGZ, which contains the repayment schedule for the loan.  In this case, multiple payments were missed causing the customer’s repayment to last longer than the original scheduled agreement.  If the customer has any questions regarding the missed payments, she can contact our store for additional information.  Typically, all that is required to resolve any errors would be to provide a receipt or bank statement showing that the ”missed payments” were actually paid.             If the customer has any additional questions, we would suggest that she contact Check’nGo at 803-407-8661. Thank you,Douglas C[redacted]Customer Advocacy Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] Any expected window of a return statement from them?I am resubmitting my documents to reach a resolve in my dispute andhave someone be informed to my personal situation I am willing to doeverything in order to receive assistance rather than furtherheadaches of being a victim of ID Theft.  Please correct [redacted] Please contact my POA whose information is attached along with mynumerous supporting documents for any further questions or neededDocuments for this matter contact[redacted]Add this as a Commentary Note Regarding my complaint As I have gonethrough enough of the corporate run around in order to resolve this Ihave gotten an Attorney who is willing to do whatever we must to seekJustice for me as a Victim in the matter and Will not tolerate thisnever ending waiting game to resolve these issues that affect myeveryday life that is negatively impacting me more and more as timepasses.Please forward all of this information to you supervisor and requestthey call my attorney to settle this matter outside of courts orfurther legal proceedings wasting both of our valuable time and otherobligations to society when the nature and resolution to this matteris quite Black and White.I have sworn in front of a notary for Cuyahoga Falls in Cleveland OHon the date annotated on the document the account you have in my nameis fraudulent and have given my lawyers POA regarding these accounts.Surely I have done my duty as being innocent in the matter by going tosuch lengths to prove these items are fraudulent and have provided asworn affidavit from my commander in the Air Force as a letter ofcharacter.We can either solve this the easy way or I will counter sue for thetime, damage to my name and credit as long as all other damages donein the process and as a result of this matter. I'm done jumpingthrough unnecessary corporate hoops like a dog and getting the runaround for things I never did but I am trying my hardest to resolve.Please ensure someone contacts my POA by the end of todays business toget this cleared up[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Check N Go Sold my Account to Pro Management Corp. I then paid off the account 8-19-2014 through Pro Management. being promised that the matter would be resolved, I have now been harassed at least 3 different times from attorneys trying to serve me court papers over this! My original account number with check N Go was [redacted]. I'm not really sure what more information they are needing from me. My full name is Joshua David Wayne Rainey. DOB *-**-[redacted].  
Regards,
[redacted]

[redacted],I spoke to you yesterday regarding a payoff amount for the loan and to address any questions you had. My number is [redacted] if you would like to call and discuss this further. Please let me know if you have any other questions.Thanks,Corwin B[redacted]

Hello,Your information has been provided to our marketing department in order to prevent these offers from continuing. Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I sent the ID Theft Affidavit TWICE which was received by your company. It is complete and was signed off by the notary of the court. I don't know why you are saying it is incomplete. I will attempt to send one more time.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have sent these same documents via certified mail to this company on 13 June 2017 in which was signed for. Additionally, the credit bureaus also informed me that these documents were sent to each of the creditors in question so I am not sure why I am having to send this a third time, but here it is anyway. I also sent this company another letter requesting proper validation of account ie handwritten/electronic signature on contract on the same date the police report and documents were sent. I have not gotten a response back as of yet. Please note that correspondence to this situation will need to be handled in this manner only so as to correctly document activity in case legal action need to be taken. I will await your swift response to this manner. Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] The issue remains - this business made an offer, accepted money to make the offer valid and paid in full, then changed their mind once the transaction was completed. This is dishonest, manipulative business dealings. There is nothing to prevent them from doing the same thing again, once the second agreement is paid -- to find another "computer glitch" that adds additional money due with a third settlement agreement to finalize the deal. It will continue again and again. Check 'N Go doesn't honor their negotiations, respect settlements, and gouge their clients for more money again and again and again. This needs to stop and they need to be held accountable.