Check N Go

[redacted], I apologize for any confusion. From my end, this appears to have a 0 balance and I am unable to confirm that you are owed money at this time. I would be happy to discuss this with you and review any evidence you have to the contrary. My number is [redacted], an I can be reached as of next monday. Regards,Corwin B[redacted]

[redacted]I apologize for any confusion or misunderstanding with your loan agreement or repayment. I have completed an investigation of the complaint you placed with the Revdex.com and offer the following explanation. You contacted our office 5/20/2015 advising that the payment due 5/22/2015 was not on a...

paydate, but instead needed to be moved to 5/29/2015. This payment was held accordingly, and instead of paying the full balance you decided to refinance the loan making a payment of just the fees and moving the full balance out to your next pay date. This refinance had a new date that was presented to you at the time of completing the transaction of 6/19/2015. This was completed by you using our website and you e-signed agreeing that the date was acceptable for repayment of the full balance. You made an attempt to complete another refinance but the payment was returned by your bank. Based on the above information company would expect that the loan agreement be honored and repayment of the agreed amount is made. Please let us know if you have any further questions.Regards,Corwin B[redacted]

Hello,First and foremost, company would never place money into an individual's account without an electronically signed loan agreement. To claim that this was placed in your account as an attempt to force you fees is fallacious. Check 'n Go is a business that complies with all state and federal...

regulations for providing loan agreements. The loan was rescinded and the funds were taken back from your account. The application was sent to our internal fraud investigators to determine the source of the application. This individual has no obligation to company and no further action is required.Regards,Customer Service

Hello,I am unable to find an account with this name or the number included in the complaint. If the individual knows with whom we are trying to speak that will help in finding the account in question and ensure no further calls are made to this work place. Thanks,Customer Service

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I am currently awaiting my update to the credit bureaus in the removal of the negative account. Thank you.
Regards,
[redacted]

Hello,Thank you for reaching out regarding your request to hold the payment on your loan agreement. Upon investigating the complaint, I have seen that the supervisors in our online services have made several attempts to contact you and explain the issues with holding this payment. As expressed,...

there is a legal limit to the length of a loan based on the state in which you reside. Holding the payment would result in violating the legal expectations for providing this service and is therefore not able to be provided to you. If you have any further questions please contact the customer care center and they can assist you further.Regards,Customer Service

Hello,Upon review of the account in question and the loan agreement, you borrowed $500.00 agreeing to repay a total of $589.23 on 11/14/2016. Our communications with the store have determined that there is no indication that the check was to be held instead of paid as agreed. A copy of the loan...

agreement has been included with our response.I have also reviewed our system for potential multiple payments and have not found any evidence that you were charged multiple times or for different amounts by this company. Company has acted in line with the loan agreement and the payments made were from the deposit of the check you signed and was presented to your bank as agreed on 11/14/2016. If you have evidence of additional payments being taken by Check 'n Go, please send that evidence to [email protected]. Based on the above explanation company will not be providing a refund or be covering any of the fees incurred to customer's account. Regards,Customer Service

Revdex.com: Until I see it on my credit report I would like this complaint to stay active
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  *I still have concerns on the poor customer service received from the female associate.  Her communication towards me was with attitude and the customer before me, she responded to her very friendly. She made me feel like I wasn't suppose to stop into the store. I will never go back there again and certainly not recommend any of my friends, family or work colleagues.  
Regards,
[redacted]

Hello,We have received correspondence from you, but the affidavit was not provided in full. You provided the page with the notary stamp, we require the full affidavit to be filled out and sent in. If you can provide this digitally, I would be happy to personally review and deliver the affidavit. My email is c[redacted]@cngholdings.com. If you have any further questions please let me know.Thanks,Customer Service

I have paid 3500 dollars on a 1000 dollar loan with no end in site. They have no corporate office to discuss the matter with and They keep changing the terms of the loan.I would like to complete this contract with no further payments. This is predatory lendinding and I believe that the contract is paid in full

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Unfortunately, I have nothing additional to add to my previous response. I apologize that you are still upset, but I have expressed to you our apology and explained through the issues that you have faced. I apologize that you do not find my response is resolving your issue, but there is nothing I can see to add to this case to further satiate you in this concern.Regards,Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]  There is something wrong here. I was not even on a computer Saturday when this took place. No one is going to fake a loan in my name when it goes to my bank account and they have no access to that bank account. This is definitely a system error on Check and Go end. I would love an investigation to find how they did this. I never signed any electronic documents. Again I was not even on a computer Saturday. This response is unacceptable.

Hello,This account has been confirmed as fraud by our fraud team, and this individual has been removed as the responsible party for the debt in question. No further action can possibly be made for this individual regarding this transaction as it is now closed and marked as fraud.As part of the...

investigation, company requested that this individual obtain a police report. Please keep in mind the company was defrauded of money by someone using your personal information. The individual who applied with your information is responsible for the ID theft that occurred, not company.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Attached Please documents that support I have paid of Checkngo completely.My loan was for a total of 24 payments. 23 @ 321.95 and the 24th at 321.63. My 8th payment (Nov 11th) was not made. I was contacted by Checkngo collections  and was advise I could split that missing payments into 2 so as to not burden me financially since my set payments of 321.95 still need to go through as scheduled. That missing payment was split into to and made on 4/15/2017 $168.48 & 4/29/2017 $168.48. Both payments were successful along with all other remaining payments.  I have also attached email from checking. A reminder that my LAST payment of $321.63 was due on June 23. which was also successful. If I owed them anything why would they send me an emailing clearly stating that was my LAST payment. Also I have contacted the 3rd party collections company and they are not able to help me. They don't have ANY information other than what checkngo has stated and that would be that I owe them money. They have NO details on my account. They said they would have to contact Checkngo for itemized statement which I have requested several times from checkngo and have been told by them they are unable to provide.
Regards,
[redacted]

Hello,No funds were dispersed to this individual and no funds will be withdrawn. The information used in the application is maintained digitally and will be kept there due to state and federal guidelines for data retention. We apologize for any inconvenience or confusion in this matter....

Regards,Customer Service

Hello,We have investigated this complaint and we are unable to find any information that would indicate that you have an outstanding balance with our organization based on what information you provided. Based on this, company believes this may be an attempt at fraud from an unrelated 3rd party. If...

the collection attempts continue please provide their information to local law enforcement who will provide information on proceeding in this matter.Regards,Customer Service

Hello,We reached out to the DDO over the store, [redacted], who let us know that he reached out to Ms. [redacted] in regards to this complaint on 9/13. During this interaction the payment was received for the loan agreement. Company will continue to investigate issues with the store being open, as well as...

the way the call for information was handled by our customer service reps. We appreciate you bringing this to our attention. If you have any additional issues please reach out to [redacted], or you can reach me directly at [redacted].Regards,[redacted]

Hello,The funds were returned and the account is closed, and this customer has no financial obligation to company for the loan agreement. It was forwarded to our fraud team to determine if fraud has occurred, but you will not be updated as to the course of that investigation.The response made previously was accurate and no further comment will be made by company. Regards,Customer Service