Check N Go

Ms. [redacted],I apologize that you have been receiving calls in regards to an account that you did not create. I utilized the information you provided to the Revdex.com to check our records. I do not see an account in our system that matches the information that you provided. If the calls persist insist that...

a debt validation is sent. If they find the debt to be valid, please go to www.[redacted] and file a report. A member of our investigation team will assist you at that point.Thanks,Corwin B[redacted]

Hello,Company denies any allegations of "loan sharking" or being complicit in the theft of this individual's identity. Based on the information provided in the application (correct and verified personal information), this account belongs to the complainant. As company understands that ID Theft is a danger, we work with any individual that claims ID theft has occurred on their account. To be clear: company did not illegally obtain and utilize your personal information. This act would have been perpetrated by a 3rd party who now has our funds that they obtained fraudulently; both this complainant and the company are victims of this 3rd party. The process we undergo to prove ID Theft is something we ask of all people who claim to be victims. If you believe you are a victim of ID Theft you will need to go through this process just as anyone else would.Regards,Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it....

 If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I have paid this loan off in full but I am still extremely disappointed at the lack of empathy and practices of this business. If they were not taking advantage of the working class they would discount their fees and interest if paid off before first payment. They are charging excessive fees and interest over 300% and deny taking advantage of people? They make it hard to review terms with their business model and I believe rely on that model to trap unsuspecting customers. What person would ever suspect that a $1525 would owe 1955.71 in less than two weeks. I am certainly not asking for free money but the fees should have been reasonable and the company should have made a reasonable and good customer service effort to resolve this matter fairly over this misunderstanding, but instead play hard ball and thus proving my complaint and their true intentions. If they are a legitmate caring business they should at least refund half the fees to me paid as a gesture of good will due to the issues and inability to properly read the terms and conditions. [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards,
[redacted]

Hello,Our apologies that the recent payments were not included in the previous response. However, this does not change the response provided. You can make payment arrangements with the Customer Care Center as described in the previous response. Regards,Customer Service

This message originally read on 10/16/2017 Hello,I have reviewed your complaint and account and have found that the account was sold to [redacted] on 10/5/2017. They can be reached at [redacted]. You called in on 10/6 and spoke to a supervisor in our customer service department who sent out a letter outlining the payments made and the amounts that were sold to [redacted]. Unfortunately, nobody in our office would be able to provide additional information and you will need to contact [redacted] for any additional details.Regards,Customer Service

Hello,The loan agreement you entered into required repayment from a bank account you provided. On 4/24/16 you updated the payment account associated with repayment. Based on this change, you account was charged appropriately per the e-signed loan agreement. No "check was made" as this was an ACH, or...

Automated Clearing house transaction, which you agreed to as terms of the loan agreement.On 4/24/2016 you also provided "proof" that the payment had been made on your previous loan agreement, which is why you were extended a second loan. This payment was rejected by your bank for insufficient funds and no payments were actually made. You are responsible for full repayment of both transactions. Company will not forgive loan agreements or refund any fees associated with your bank.Regards,Customer Service

Customer entered into a loan agreement on 8/15/2016 to borrow $5000.00 and repay $12,351.03 over 25 biweekly payments. Customer made 11 payments toward the loan agreement with the last payment being made on 1/19/2017. Customer's agreement has entered a default status and has been moved to our in...

house collections. Customer can contact our customer care center and they can assist in setting up repayment options that may be able to assist in overcoming the challenge the customer is facing with a reduced income.

Hello,As previously mentioned, this is a technical issue where the correct balance was not provided to our collections team. The loan was closed as settled in full as of 10/19/2016, just as described in the previous response. I am unable to see any contact since that date. If you continue to experience issues you may contact me directly at [email protected],[redacted]

Since Check N Go failed to contact the company to whom they first sold the debt in 2011 ([redacted]l Group) to verify payment was in fact received and evidence presented confirming debt has been paid, it is evident that the company will not do anything to resolve this issue.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Ok great, I have attached the full 3 pages that were given to me by the courts to this email correspondence as well as to email provided by your company. Thank you and look forward to your response.
Regards,
[redacted]

Company is unable to locate this customer in our system with the information provided. We are willing to investigate this further if this customer can reach out to [redacted] with their social security number and physical address so that the account can be located....

Regards,Customer Service

The manager By the name of [redacted] gave me her word that she was not going ti deposit my check that I COULD PICK UP THE CHECK AND PAY CASH  she did not tell the truth , but was still wanting me to bring her money to the store . The Check N Go company can play the telephone tape to get the true Story that I have no reason to give FALSE information play the tape on the days that I  have giving in my first statement.

My mom [redacted] passed away this company took $ 338 from her account we sent them her death certificate they promised to mail a refund check on 3-8 -17but I never received it then when I called they said they mailed on 3-14-17ni feel that this company is giving me a the ru around I keep getting different stories. My name is [redacted] I reaaly need the Revdex.com to please take control and please get this refund. It doesn't take 2 weeks to receive a check I really don't believe a check has been mailedI want my refund they should have not taken any money out of the account

I received  information from [redacted] through my email stating that the information will be update, and nothing was update I attached a filed for you'll to read and check n go can read also. I paid off my loan since December 2, 2015. When I run my Credit Report from Sept 2015 until Oct 2016 in stated " failed to paid"

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] I just want to find a resolve in the matter without going to greatlengths in time, and effort I feel like I'm going above and beyondproving the evidence for approval of being the victim in the subjectmatterYes let them know I prefer peace over war always, I want diplomacy andrequest we both show respect and understanding of seeing things in myshoes. I cannot express the frustration I feel knowing my identity iscompromised. Unlike any other theft where it can easily be replaced,my identity only seen as just numbers to those never being in thesituation, is a traumatic nightmare following past just thislitigation and time spent on this matter. I ask the person in power tosee past me as just a number but as a human being and the facts of thematter I have given.I'm innocent and this can just get resolved and my liability becleared up here and now though tired of getting the run around whenthey wont even meet me halfway on common ground.Lets get this issue resolved and off both of our tables[redacted]

Hello,This customer reached out to us through our internal complaint system. We have provided a response and a refund to this individual. Regards,Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] No you are wrong we paid 265. cash and you also cashed a 500 check which we have the proof of the receipt from your store for 265. and our copy of the check that was cashed for 500. and that totals 765. that you have which are total was 515. that we owed you and you have received 750. now please explain why again you do not owe our other 250. when you took more than the 515.  you tokk a total of 765.