Charter Spectrum

Complaint: ***
I am rejecting this response because:
I reject this response because although Charter did call me repeatedly until we connected to let me know that the plan I had requested didn't exist and that *** was going to receive or had received additional training, my main issue wasn't resolvedI still have the same need that I had at the beginning of April when I started contacting this company and this is the fact that I need a phone line, and that I need pricing to see what I can get with phone and internet The gentleman that I spoke with the last time asked me if I was ok with what they had told me in terms of training *** and in terms of the fact that they don't have a plan in my price range with mbs of data and a phone line, and I told him yes, but I also told him that I needed to talk to someone to go over plan options so I can get the phone lineHe told me that he was in the call center and he didn't work with plans, but that he would have someone call me back to go over my options Ever since that conversation I have not been contacted back; at this point I feel that they made an effort of calling me repeatedly after I made the complaint just so that they could answer to the Revdex.com, but after they got me on the phone and got me to say that yes I was ok with the fact that they worked with ***, they forgot to meet my needs as a customer
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I received no such calls on so many datesMy husband can be reached at *** ***If *** *** doesn't pick up, please leave a message and he will return your call ASAP
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/06/30) */
Dear Dispute Resolution:
This letter is in response to your correspondence regarding the complaint submitted by *** *** involving a billing concern
In her complaint Ms*** states that she has not received the $Visa
Gift Card that she was promised when she established service with Charter
Charter's records indicate that on April 2, 2015, Ms*** began service with CharterCharter determined that the $Visa Gift Card was delayed due to it being shipped to an incorrect address on two separate occasionsCharter has re-processed the order and the $Visa Gift Card will be shipped by July 7, to Ms***'s correct address
A Charter representative contacted Ms*** on June 30, and reviewed the above informationThe representative provided Charter's direct contact information to Ms*** for future reference
Regards,
*** D***
Executive Escalation Manager
Charter Communications
*** ***
*** SC XXXXX
XXX-XXX-XXXX
*** (facsimile)
***@charter.com

HElloTHis issue has not been resovled Spectrum is still doing the bait and switch can seem to get a right answer on my service and they have not credited my bill online I get on thing then the bill is way too much,,,,,, Hello

Complaint: ***
I am rejecting this response because: what I have request is a fill months reveille place immedicately against the bill for the tsk internet, and telephoneThe word once it leaves me, with their hands is on't see it, *** put the credit threw- should be $or there close to itAnd we re done Joann ***
Sincerely,
** *** ***

September 12, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO *** phone *** fax www.Revdex.com.org/stlouis RE: MO Revdex.com *** ***
Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr*** *** involving a billing concern. Charter records reflect that a Charter representative reviewed Mr***’s account to ensure billing accuracy and it was determined that Mr*** was billed correctly for the one time installation fee A Charter representative spoke with Mr*** on September 11, and discussed the above informationMr*** disconnected the call after being told the installation fee is a valid charge and cannot be waived Regards, Corporate Escalations Charter Communications

August 8, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO *** phone *** fax www.Revdex.com.org/stlouis RE: MO Revdex.com *** *** Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr*** *** Charter is continuing to review Mr***’s issue. Charter will continue to be available to Mr*** should he have any questionsCharter’s direct contact information has been provided for future reference. Regards, Corporate Escalations Charter Communications

Initial Business Response /* (1000, 5, 2015/10/21) */
Dear Dispute Resolution:
This letter is in response to your correspondence regarding the complaint submitted by *** *** involving both a billing and service concern
In his complaint Mr*** alleges that his promotion for Internet
service was supposed to be good for months, not Mr*** also states that he experiences frequent service issues with Charter's Internet service
Charter's records indicate that on July 28, 2015, Internet service was established at Mr***' residenceUpon review of the account, Charter verified that the initial promotion was a month promotionIn the interest of customer loyalty, Charter issued Mr*** a new month promotion for Internet service on October 15, In addition to the new month promotion, Mr*** was also issued an account adjustment, totaling $Charter reminds Mr*** that once the month promotion expires, Charter's Internet service will revert to Charter's standard rates
On October 16, 2015, Charter's records reflect that a service visit was performed at Mr***' residence to investigate service issuesDuring the visit, Charter's technical team identified faulty wiring within the homeUpon completion of the repairs, Charter's technical team confirmed that Mr***' Internet service was operating at the level of expectancy
A Charter representative contacted Mr*** on October 16, 2015, and reviewed the above informationThe representative provided Charter's direct contact information to Mr*** for future reference
Regards,
*** D***
Executive Escalation Manager
Charter Communications
*** ***
*** SC XXXXX
XXX-XXX-XXXX
*** (facsimile)
Initial Consumer Rebuttal /* (2000, 7, 2015/10/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Better Just next time I hope they (charter spectrum) better understand the needs and satisfaction of their customersThe complaint wouldn't have happened
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI'm
Sincerely,
*** ***

August 15, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution *** ** *** *** ***
*** *** ** *** 314-645-phone 314-645-fax www.Revdex.com.org/stlouis RE: MO Revdex.com *** ***
Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms*** *** involving a billing concern. Charter records reflect that Ms*** was provided correct information regarding additional fees required for adding WiFi to an advertised TV and Internet package A Charter representative contacted Ms*** on August 11, and discussed the above informationThe representative provided Charter’s direct contact information to Ms*** for future reference Regards, Corporate Escalations Charter Communications Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and while I find it disappointing that the issue had to be escalated to this degree, I agree that the resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

I just called Charter and spoke to ***, ID ***, and he told me that there is no contract and it is a bulk account meaning an agreement between me and my landlord. They are saying that if the bill is not paid in five days they are going to interrupt my serviceI was told by *** that my basic service can't be shut off unless my landlord requests it

Complaint: ***
I am rejecting this response because: complaint has not be resolved I spoke to a ***, charter representative, Friday May and she stated either she or her boss, *** *** would contact me May to discuss further and neither of them contacted me
Sincerely,
*** ***

August 14, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO *** phone *** fax www.Revdex.com.org/stlouis RE: MO Revdex.com *** ***
Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr*** *** involving a service concern. Charter would need to speak with Mr*** directly to address his concern A Charter representative attempted to contact Mr*** on August 8, August 9, August 11, August 13, and August 14, using the contact telephone number and e-mail address that Charter has on file. Charter was unsuccessful in these contact attempts to reach Mr***. On August 14, 2017, Charter mailed Mr*** a letter with Charter’s direct contact information. It is Charter’s recommendation that Mr*** contacts Charter directly to expedite a resolution Regards, Corporate Escalations Charter Communications

Complaint: ***
I am rejecting this response because: As I explained to the gentleman from Charter that called me yesterday about this matter, I am not closing any complaints until I actually have working service at my location (30-days according to Charter). I have been told many times in the past by Charter that they were going to handle things only to be given the run around. Once I have service up and running I am more than happy to accept this response. Throughout this process there has only been one person that has made things happen her name is *** *** (sp). Jill has treated me with the utmost respect and has fought tirelessly on my behalf to make things right.
Sincerely,
*** ***

August 17, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO *** phone *** fax www.Revdex.com.org/stlouis RE: MO Revdex.com *** ***
Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr*** *** involving a service concern. Charter is unable to provide a resolution without speaking to Mr*** A Charter representative attempted to contact Mr*** on August 11, August 14, August 16, and August 17, using the contact telephone number and e-mail address that Charter has on file. Charter was unsuccessful in these contact attempts to reach Mr***. On August 17, Charter mailed Mr*** a letter with Charter’s direct contact information. It is Charter’s recommendation that Mr*** contacts Charter directly to expedite a resolution Regards, Corporate Escalations Charter Communications Tell us why here

August 20, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO *** phone *** fax www.Revdex.com.org/stlouis RE: MO Revdex.com *** *** Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr*** *** involving a service concern. Charter’s records reflect that on August 14, Mr***’s concerns were forwarded to the appropriate team for reviewCharter continues to investigate Mr***’s concerns and will provide an update once a resolution has been obtained Regards, Corporate Escalations Charter Communications