Charter Spectrum

August 16, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution *** ** *** *** ***
*** *** ** *** 314-645-phone 314-645-fax www.Revdex.com.org/stlouis RE: MO Revdex.com *** ***
Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr*** *** involving a billing concern. Charter records reflect that Mr***’s disconnect work order was cancelled due to an order entry error. A credit was applied to Mr***’s account A Charter representative contacted Mr*** on August 16, and discussed the above informationThe representative provided Charter’s direct contact information to Mr*** for future reference Regards, Corporate Escalations Charter Communications Tell us why here

September 21, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO *** phone *** fax www.Revdex.com.org/stlouis RE: MO Revdex.com *** *** Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr*** *** involving a billing concern. Charter would need to speak with Mr*** directly to address his concern A Charter representative attempted to contact Mr*** on September 15, September 18, September 19, and September 20, using the contact telephone number that Charter has on file. Charter was unsuccessful in these contact attempts to reach Mr***. On September 20, 2017, Charter mailed Mr*** a letter with Charter’s direct contact information. It is Charter’s recommendation that Mr*** contacts Charter directly to expedite a resolution Regards, Corporate Escalations Charter Communications Tell us why here

I have not been in contact with any Charter representative despite giving my new international number in IndiaPlease contact me via my email address ***@hotmail.com to resolve my complaint

Complaint: ***
I am rejecting this response because:I have contacted them multiple times and have continued to pay for the services I was not receiving while they continued to tell me nothing was wrongTurns out it was a problem with their equipment outside and it took them months of continuous phone calls before they decided to fix t.
Sincerely,
*** ***

Initial Business Response /* (1000, 7, 2015/08/07) */
August 7,
Revdex.com
Serving Eastern Missouri and Southern Illinois
Attn: Dispute Resolution
** *** *** Suite ***
StLouis, MO XXXXX
XXX-XXX-XXXX
*** (facsimile)
stlouis.Revdex.com.org
RE:
MO Revdex.com *** ***
Dear Dispute Resolution:
This letter is in response to your correspondence regarding the complaint submitted by Ms*** *** involving a billing concern
In her complaint Ms*** stated she was advised by Charter's sales representative that when her promotional offer expired she could call back and obtain the same rate, but when she contacted Charter she was not given the same offer
Charter offers various combinations and/or promotions at any given timeCustomers must meet all eligibility requirements to receive the promotional rate or be eligible for new discount pricingIn the interest of customer loyalty Charter's representative applied the same discount for Ms*** for another months and provided the expected standard rate once the offer expires
On August 6, Charter's representative contacted Ms*** and reviewed the above informationThe representative provided Ms*** with Charter's direct contact information for future reference
Regards,
*** D***
Executive Escalation Manager
Charter Communications
*** ***
*** SC XXXXX
XXX-XXX-XXXX
*** (facsimile)
Initial Consumer Rebuttal /* (3000, 8, 2015/08/07) */
The manager at Charter called me and honored what the salesman told me they were going to do - extending this promotion for a yearThis has been resolved

Complaint: ***
I am rejecting this response because:I spoke with the same supervisor that I spoke with the last time I called We had the same exact conversation that we had the last time again with no resolutionI appears that Spectrum does not want to come to an agreement and drag this on
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I should have been able to receive appropriate information about two months ago when I first started reaching out to SpectrumIt shouldn't have required us calling 12-times and then finally filing a complaint to Revdex.com for Spectrum to finally address and provide us the information we were looking forI feel we should receive a statement credit or waiving of early termination fee for inconvenience and terrible customer service we have received.
Sincerely,
*** ***

September 27, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO *** phone *** fax www.Revdex.com.org/stlouis RE: MO Revdex.com *** *** Dear Dispute Resolution:
This letter is in response to your correspondence regarding the complaint submitted by Mr*** S *** involving a billing concern. Charter would need to speak with Mr*** directly to address his concern A Charter representative attempted to contact Mr*** on September 20, September 23, September 25, and September 26, using the contact telephone number and e-mail address that Charter has on file. Charter was unsuccessful in these contact attempts to reach Mr***. On September 26, 2017, Charter mailed Mr*** a letter with Charter’s direct contact information. It is Charter’s recommendation that Mr*** contacts Charter directly to expedite a resolution Regards, Corporate Escalations Charter Communications

March 15, *** *** ***
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*** RE: Revdex.com *** ***
Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms*** *** involving a service issue with her Internet speed Charter records reflect that a quality inspection was performed and determined all areas were up to specification The representative provided Charter’s direct contact information to Ms*** for future reference Regards, Corporate Escalations Charter Communications Tell us why here

Complaint: ***
I am rejecting this response because:
Ihave spoken to different people in different departments and all you guys do is bounce me aroundI don't see how hard it is to apply the missing credit of as that would address all the issues and then I pay next month's bill
Sincerely,
*** ***

September 19, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO *** phone *** fax www.Revdex.com.org/stlouis RE: MO Revdex.com *** ***
Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr*** *** involving a billing concern. Charter records reflect that the equipment in question was removed and a credit adjustment was applied to the account A Charter representative spoke with Mr*** on September 18, and discussed the above informationThe representative provided Charter’s direct contact information to Mr*** for future reference Regards, Corporate Escalations Charter Communications Tell us why here

August 28, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO *** phone *** fax www.Revdex.com.org/stlouis RE: MO Revdex.com *** ***
Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms*** *** involving a billing concern. Charter records reflect that Ms*** was offered promotional pricing to reduce her monthly service costMs*** excepted the promotion and is aware the reduced rate will expire in calendar months and revert to the standard ratesCharter applied a credit adjustment to Ms***’s account as a goodwill gesture A Charter representative spoke with Ms*** on August 23, and discussed the above informationThe representative provided Charter’s direct contact information to Ms*** for future reference Regards, Corporate Escalations Charter Communications

March 22, *** *** ***
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*** RE: MO Revdex.com *** ***
Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms*** *** involving a service concern. Charter was unable to address Ms***’s concerns without speaking to her for additional information. A Charter representative attempted to contact Ms*** on March 5, March 6, March 7, March 9, March 10, March 11, and March 12, using the contact telephone number and e-mail address that Charter has on file. Charter was unsuccessful in these contact attempts to reach Ms***. On March 22, 2018, Charter mailed Ms*** a letter with Charter’s direct contact information. It is Charter’s recommendation that Ms*** contacts Charter directly to expedite a resolution Regards, Corporate Escalations Charter Communications

August 21, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO *** phone *** fax www.Revdex.com.org/stlouis RE: MO Revdex.com *** ***
Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr*** *** involving a billing concern. Charter records reflect that Mr*** was overcharged for Digital Video equipmentAs a result, Charter applied an adjustment to Mr***’s account A Charter representative contacted Mr*** on August 15, and discussed the above informationThe representative provided Charter’s direct contact information to Mr*** for future reference Regards, Corporate Escalations Charter Communications

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** The tech did damage my brother computer we are sending it in to get repairAll this stress Time Warner Cable cause me I had to go into the hospThey have rude supThat nothing get done about thatMoney that we don't have I know have to fix my brother computer

September 19, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO *** phone *** fax www.Revdex.com.org/stlouis RE: MO Revdex.com *** ***
Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr*** ***. Charter is continuing to review Mr***’s issue. Charter will continue to be available to Mr*** should he have any questionsCharter’s direct contact information has been provided for future reference. Regards, Corporate Escalations Charter Communications

Complaint: ***
I am rejecting this response because:
Yes they replaced the tv but refused to credit my bill the weeks I was unable to use my tv service
Sincerely,
*** ***

May 25, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO *** phone *** fax www.Revdex.com.org/stlouis RE: MO Revdex.com *** ***
Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms*** *** involving a billing concern. Charter records reflect on May 18, 2017, a Charter representative spoke with Ms*** and discussed Charter’s current pricing and service plansNo additional action was necessary as Ms*** decided not to make any changes to her current services at this time A Charter representative contacted Ms*** on May 18, and discussed the above informationThe representative provided Charter’s direct contact information to Ms*** for future reference

My billing cycle is from 26-of each monthThe Bill is due on the 5th of each monthWhich means its due in advance , approximately days after you start serviceTHAT IS NOT THE PROBLEMBILLING IN ADVANCE IS COMMON PRACTICE FOR MOST COMPANIESBut Charter Disrespects all their consumers with
a late on the 15th of the monthA LATE FEE OF IS APPLIED DAYS BEFORE YOU HAVE FINISHED YOUR SERVICES FOR THE MONTHCharter adds on the late fee EARLY,,, before you are actually lateHOW CAN YOU BE CHARGED A LATE FEE ON SERVICES YOU HAVEN'T EVEN RENDERED YET???? Your services are not up til the 25th of the month, BUT YOUR CHARGED A LATE FEE DAYS PRIORCharging a late fee on the would be much more appropriate and respectful but I understand how money hungry your company is so I plan to do my part the right wayTHIS IS SO AUDACIOUS AND DISRESPECTFUL AND I PLAN TO LET ALL 9,OF INSTAGRAM AND FB FOLLOWERS KNOW HOW CHARTER VALUES THEIR CONSUMERShange the late fee date to when the consumer is actually lateStop *** over people, it was the reason y'all almost fell off before

September 15, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO *** phone *** fax www.Revdex.com.org/stlouis RE: MO Revdex.com *** ***
Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms*** *** *** involving a billing concern. Charter’s records reflect that Ms*** was offered a new promotional rate for her servicesMs*** has accepted this offer, and her account has been adjusted to reflect this new rate A Charter representative contacted Ms*** on September 11, and discussed the above informationThe representative provided Charter’s direct contact information to Ms*** for future reference Regards, Corporate Escalations Charter Communications