Charter Spectrum

September 27, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                 Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] J [redacted] involving a billing concern.    Charter’s records reflect that Charter’s representative explained the rate increase for Mr. [redacted]’s subscribed service. Mr. [redacted] was informed that his previous billing rate is no longer available. Mr. [redacted] was informed of other available service options and their billing rates, Mr. [redacted] declined to make any changes to his account.   A Charter representative contacted Mr. [redacted] on September 19, 2017and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   Corporate Escalations Charter Communications

June 5, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a billing concern.    Charter records reflect that Mr. [redacted]’s promotional offer has expired.  Mr. [redacted] agreed to sign up for a new service plan. Mr. [redacted] was informed on his new monthly rate, including taxes.    A Charter representative contacted Mr. [redacted] on June 3, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications Tell us why here...

September 12, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                 Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a billing concern.    Charter would need to speak with Mr. [redacted] directly to address his concern.   A Charter representative attempted to contact Mr. [redacted] on September 6, September 7, September 8, and September 9, 2017 using the contact telephone number and e-mail address that Charter has on file.  Charter was unsuccessful in these contact attempts to reach Mr. [redacted].  On September 12, 2017, Charter mailed Mr. [redacted] a letter with Charter’s direct contact information.  It is Charter’s recommendation that Mr. [redacted] contacts Charter directly to expedite a resolution.   Regards,   Corporate Escalations Charter Communications Tell us why here...

September 28, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE: MO Revdex.com [redacted]                Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a billing concern.    Charter records reflect that on August 18, 2017, a refund check was mailed to the address Charter has on file. On September 7, 2017, Mrs. [redacted] confirmed receipt of the check.   A Charter representative spoke with Mrs. [redacted] on September 07, 2017 and discussed the above information. Mrs. [redacted] requested no further contact from Charter regarding this matter.     Regards,   Corporate Escalations Charter Communications Tell us why here...

July 16, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a billing concern.    Charter records indicate that Mr. [redacted]’s previous promotion ended, causing his rates to increase.  Charter confirmed Mr. [redacted] is at the correct rate for the services to which he subscribes.   A Charter representative spoke with Mr. [redacted] on July 7, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications

December 22, 2016   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] St. Louis, MO  63143 [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted]                   Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a billing concern.    In her complaint, Ms. [redacted] is requesting a copy of the bulk contract her landlord entered with Charter. Ms. [redacted] is also requesting her services be restored.   Charter records reflect that on December 16, 2016, Charter contacted Ms. [redacted] and confirmed her services are active. On December 18, 2016, Charter contacted Ms. [redacted] and informed her that she would need to contact her landlord to discuss the bulk contract with Charter.   A Charter representative contacted Ms. [redacted] on December 18, 2016, and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations

June 11, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                 Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] K. [redacted] involving a service concern.    Charter’s records reflect that on May 30, 2017, Ms. [redacted]’s security system was repaired.   A Charter representative contacted Ms. [redacted] on May 30, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications

March 31, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] ...

                                        ...⇄ St. Louis, MO  63143 [redacted] (facsimile)   RE:  MO Revdex.com [redacted]   Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a billing concern.   Charter records reflect that the remaining refund has been refunded.    A Charter representative contacted Ms. [redacted] on March 30, 2017 and discussed the above information.  Charter’s direct contact information was provided to Ms. [redacted] for future reference.     [redacted] Director – Corporate Escalations

December 19, 2016   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] St. Louis, MO  63143 [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted]...

                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a billing concern.   In her concern, Ms. [redacted] states that her Charter service continues to fail intermittently and is seeking assistance from Charter so her service will begin to work appropriately.       Charters records reflect that on December 13, 2016, Charter’s local field operations team discovered no issues with the Video services, but Ms. [redacted] did indicate an issue with her Wi-Fi services.  Charter is intent on locating the reported issues with the Wi-Fi services and will maintain contact with Ms. [redacted] until Charter is able to locate or identify the source of Ms. [redacted]’s service issues.   A Charter representative contacted Ms. [redacted] on December 13, 2016, and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations

August 2, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] 314-645-3300 phone 314-645-2666 fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                 Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a service concern.    Charter would need to speak with Ms. [redacted] directly to address her concern.    A Charter representative attempted to contact Ms. [redacted] on July 26, July 31, and August 2, 2017 using the contact telephone number and e-mail address that Charter has on file.  Charter was unsuccessful in these contact attempts to reach Ms. [redacted].  On July 27, 2017, Charter mailed Ms. [redacted] a letter with Charter’s direct contact information.  It is Charter’s recommendation that Ms. [redacted] contacts Charter directly to expedite a resolution.   Regards,   Corporate Escalations Charter Communications

June 24, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                 Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted].   Charter is continuing to review Mr. [redacted]’ issue.  Charter will continue to be available to Mr. [redacted] should he have any questions. Charter’s direct contact information has been provided for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications

May 11, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] St. Louis, MO  63143 [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted]...

                 Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a billing concern.    Charter’s records reflect that during a call to Care on April 26, 2017, Ms. [redacted] was provided incorrect information regarding the past due balance required to restore services as of May 1, 2017.  During a visit to the local Charter Store, Ms. [redacted]’ services was provided incorrect information regarding restoration of her services.  Coaching was provided to the representatives who failed to provide the correct information.   A Charter representative contacted Ms. [redacted] on May 5, 2017 discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards,
[redacted] Director – Corporate Escalations Charter Communications

August 26, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                 Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted].    Charter is continuing to review Ms. [redacted]’s issue.  Charter will continue to be available to Ms. [redacted] should she have any questions. Charter’s direct contact information has been provided for future reference.    Regards,    Corporate Escalations Charter Communications

December 23, 2016   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] St. Louis, MO  63143 [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted]...

                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a billing concern.    In her complaint, Ms. [redacted] alleges that a Charter technician visited her home to collect a payment and discussed her account information with a non-authorized user on her account.   Charter records reflect on September 28, 2016, a Charter technician visited Ms. [redacted]’s residence to collect on a past due balance.   An investigation identified that the technician logged his visit notating that he left a door tag due to no contact with the customer.  The technician’s log does not support Ms. [redacted] allegation that he provided information regarding her account to someone at her residence.   A Charter representative attempted to contact Ms. [redacted] on December 19, December 20, December 21, and December 22, 2016 using the contact telephone number and e-mail address that Charter has on file.  Charter was unsuccessful in these contact attempts to reach Ms. [redacted].  On December 22, 2016, Charter mailed Ms. [redacted] a letter with Charter’s direct contact information.  It is Charter’s recommendation that Ms. [redacted] contacts Charter directly to expedite a resolution.   Regards,   [redacted] Director – Corporate Escalations

August 30, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] R O [redacted] involving a service concern.    Charter records reflect that the Privacy Codes were added in Charter’s billing system in an attempt to stop unwanted marketing mailers. This process may take up to 60 days to go into effect. During this time, Mr. [redacted] may continue to receive mailers.      Regards,   Corporate Escalations Charter Communications

Complaint: [redacted]
I am rejecting this response because: the repressive did not tell me it was missing MTV he said it was missing MTV 2, never did he say the original MTV. since this complaint I have cancelled my services because Charter is ridiculous and I'd rather take my television service elsewhere. And I do not have the direct contact information for [redacted], she never gave it to me. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

May 22, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                 Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a billing concern.    Charter’s records reflect that Ms. [redacted] returned her equipment on January 10, 2017. The Charter representative failed to stop the billing on Ms. [redacted]’s account after she returned her equipment.   On May 15, 2017, a Charter representative spoke with Ms. [redacted] regarding her concern. Charter applied a credit for the overcharges on Ms. [redacted]’s account. Additional coaching was provided to the representative that that failed to properly close Ms. [redacted]’s account.   A Charter representative contacted Ms. [redacted] on May 15, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications

December 13, 2016 Revdex.com Serving Eastern Missouri and Southern IllinoisAttn: Dispute Resolution[redacted]St. Louis, MO  63143[redacted] (facsimile)stlouis.Revdex.com.org RE:  MO Revdex.com [redacted]...

[redacted]                 Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] J [redacted] involving a service concern.   In her complaint, Ms. [redacted] alleges that the installing technician failed to correctly install her service with Charter. Ms. [redacted] reports that since cancelling service, Charter has not fully credited her account for her issues.  Charter’s records reflect that on November 2, 2016, Charter’s technical team installed TV, Internet, and Voice service at Ms. [redacted]’s residence. On November 4, 2016, Ms. [redacted] contacted Charter to disconnect Charter’s TV service. On November 6, 2016, Ms. [redacted] contacted Charter to report that after a 3rd party technician came to her residence, she was unable to connect to Charter’s Voice and Internet services. On November 7, 2016, Charter’s technical team restored Ms. [redacted]’s Internet and Voice services through Charter. Ms. [redacted] was billed for a service visit charge since the error was not caused by Charter. On December 9, 2016, in the interest of customer loyalty; Charter removed the service visit fee from Ms. [redacted]’s account. Charter verified that Ms. [redacted] was previously provided credit under Charter’s 30 Day Money Back Guarantee on November 25, 2016, and no further credit is warranted.  A Charter representative contacted Ms. [redacted] on December 9, 2016, and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference. Regards, [redacted]Director – Corporate Escalations

Complaint: [redacted]
I am rejecting this response because: I have left all my contact information and a supervisor was suppose to call and talk to me about this and to this day has not reached it to me. Why they are speaking to someone who does not live in my house is beyond me. I asked for documents and a phone call and it was suppose to be doAnd no one has reached out to me!
Sincerely,
[redacted]