Charter Spectrum

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I was advised by [redacted] out of Charlotte, NC responding to this complaint, that we have been paying for services that were not activated at our new address. He stated that we were able to stream internet because the previous owner of our unit left in good standings. We are requesting a refund for not receiving the services that we are paying for from 07/01/2017-09/25/2017.
Sincerely,
[redacted]/ [redacted]/ [redacted]

Complaint: [redacted]
I am rejecting this response because:This has been a nearly 2 year problem.  The techs that came out are only the second time a tech has not seen the problem.  The problem is intermittent, so I know it's like chasing a ghost.  But the "ghost" does exist.  We've seen it too many times.  The problem happens more often when the wind is blowing.  The stronger the wind, the more frequent the problem occurs.  Before there had been no follow-up to the service calls.  Now they seem to be more willing to do not only follow-ups, but are also trying different procedures to find the problem.
Sincerely,
[redacted]

December 15, 2016   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] St. Louis, MO  63143 [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted]...

                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a billing concern.    In her complaint, Ms. [redacted] states that she contacted Charter and received conflicting information regarding the amount needed to restore service.   Charter’s records reflect that on December 8, 2016, Ms. [redacted] contacted Charter to restore service. Upon review of the interaction, Charter determined that the assisting representative accurately informed Ms. [redacted] of the amount required to restore her service. On December 10, 2016, in the interest of customer loyalty; Charter honored Ms. [redacted]’s request to pay a lesser amount and restored her service. Charter informed Ms. [redacted] that an additional payment would need to be made by December 31, 2016, to avoid an upcoming disconnection of service.   A Charter representative contacted Ms. [redacted] on December 10, 2016, and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I was contacted the day the complaint was submitted by Charter's Corporate Offices. The following day I was contacted by someone more local. The speed of the response was impressive. I was assured that my balance had been taken care of and this should no longer be an issue. No explanation was offered as to why this occurred in the first place. I can only hope that an investigation was performed and the cause revealed in order to prevent this sort of issue from reoccurring with other people. 
Sincerely,
[redacted]

February 21, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] ...

                                        ...⇄ St. Louis, MO  63143 [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted]   Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a billing concern.    In his complaint Mr. Johnson states that Charter used his funds to pay an old account balance, but the payment was not authorized to cover this balance due.   Charter records reflect a refund was processed for the payment in question, however Mr. [redacted] is aware that the balance remains due on the disconnected account.   A Charter representative contacted to contact Mr. [redacted] on February 16, 2017 and discussed the above information. Charter’s direct contact information was provided to Mr. [redacted] for future reference.   [redacted] Director – Corporate Escalations

August 19, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                 Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted].    Charter is continuing to review Mr. [redacted]’s issue.  Charter will continue to be available to Mr. [redacted] should he have any questions. Charter’s direct contact information has been provided for future reference.    Regards,    Corporate Escalations Charter Communications

October 26 2015

Revdex.com
Serving Eastern Missouri and Southern Illinois
Attn: Dispute Resolution
[redacted] (facsimile)
stlouis.Revdex.com.org
RE: MO Revdex.com [redacted]
Dear Dispute Resolution:
This...

letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a service concern.
In his complaint, Mr. [redacted] states that he has experienced intermittent internet service issues for years. Mr. [redacted] is requesting that a credit is applied to his account for his internet service issues and the issues resolved.
Charter's records indicate multiple service visits over the last 12 months for internet issues. Charter's technicians have identified signal issues in the lines servicing Mr. [redacted]'s area and are currently working on a resolution.
A Charter representative contacted Mr. [redacted] on October 25, 2015 and reviewed the above information. Charter has committed to remain in contact with Mr. [redacted] until the issue is resolved. The representative provided Charter's direct contact information to Mr. [redacted] if he has questions or concerns.
Regards,
[redacted]
Executive Escalation Manager
Charter Communications
[redacted]
[redacted] (facsimile)

August 31, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a service concern.    Charter records reflect that the necessary repairs were completed to bury the drop as requested on August 23, 2017.   A Charter representative spoke with Ms. [redacted] on August 25, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards,   Corporate Escalations Charter Communications

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you for your help resolving this matter.Warm regards,
[redacted]

July 31, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a service concern.    Charter’s records reflect that on July 20, 2017, Charter made the necessary changes to resolve Ms. [redacted]’ email issues. Charter contacted Ms. [redacted] and confirmed that her services are now working properly.   A Charter representative contacted Ms. [redacted] on July 21, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications

February 21, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] St. Louis, MO  63143 [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted]...

                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a billing concern.    In his complaint, Mr. [redacted] states when he contacted Charter to disconnect his Charter Business account, he was told that there is no one on the account authorized to make changes. Mr. [redacted] has requested that Charter disconnect his account.    Charter’s records reflect that on February 13, 2017, a Charter representative spoke with Mr. [redacted] regarding his concern. Mr. [redacted] was able to provide security information regarding his account, and Charter was able to disconnect his services.   A Charter representative contacted Mr. [redacted] on February 13, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.     Regards,   [redacted] Director – Corporate Escalations

Complaint: [redacted]
I am rejecting this response because: I haven't received any phone calls regarding complaint. I will look forward to the letter that was sent I'm the US mail.
Sincerely,
[redacted]

They could never get it to work they tried to charge me $300 did they promise to refund me before they sent the text out and my you all doing what you all did they called four days later she said she coming and next day listen to all the recordings and I said man you ain't call me in 24 hours I've been burning you all up for over seven months and she didn't call back till the following Wednesday and said I was absolutely right no one should be treated that way what can we do for you blah blah I said you can cancel me and you can pick my stuff up and now and have [redacted] I want to see are you Services excellent and I can't believe it worked because I've been fighting these people for year but then it's all over and I'm 40 $42 that's it but that's better than three hundred and something so thank you

March 23, 2018   [redacted] RE: MO Revdex.com [redacted]...

                Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a billing and service concern.    Charter records indicate on March 22, 2018, during a scheduled service visit, Charter’s technicians were able to verify that Ms. [redacted] is receiving OnDemand service. Additional work was completed to assist and ensure the issues do not occur moving forward. Charter’s representative also reviewed Ms. [redacted]’s bill for accuracy and determined she is being billed correctly.   A Charter representative contacted Ms. [redacted] on March 22, 2018 during the service visit and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards, Corporate Escalations Charter Communications

Complaint: [redacted]
I am rejecting this response because: I have tried near daily telephone calls with still no resolution of the issue, not any idea as to when the issue will be resolved.  This is causing a hardship for our business and I don't think I should be paying for a service that isn't working correctly or sometimes at all.
Sincerely,
[redacted]

April 4, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted]...

                                        ...⇄ St. Louis, MO  63143 [redacted] (facsimile)   RE:  MO Revdex.com [redacted]   Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] M. [redacted] involving a billing concern.   Charter records reflect that the offer received is for new customers only.  Ms. [redacted] currently does not qualify for the offer in question.    A Charter representative contacted Ms. [redacted] on March 24, 2017 and discussed the above information.  Charter’s direct contact information was provided to Ms. [redacted] for future reference.     [redacted] Director – Corporate Escalations

Complaint: [redacted]
I am rejecting this response because:the internet keeps dropping and is very slow and fluctuates throughout the day . I will be paying a bill and the internet drops and that causes a lot of confusion as if the payment went through or not . As far as the bill the bill used to be 39.99 dollars per month then suddenly  went up to 59.99 dollars per month and then suddenly went up to 64.99 dollars per month and this is not the best price . This is the highest price they have for internet but they raise their prices on internet to force the customer to bundle with other services that they have which is very bad and poor business practice . I will go through all. The legal channels to complain and post reviews about their practices and poor internet service 
Sincerely,
[redacted]

August 31, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] M [redacted] involving a billing/service concern.    Charter records reflect that the requested service plan is no longer available for subscription. Mr. [redacted] was informed that he has the best rate for his subscribed services.   Charter records indicate that a member of Charter’s Technical Team visited Mr. [redacted]’s residence and completed the necessary work to assist in resolving the reported service issue.     A Charter representative spoke with Ms. [redacted] on August 25, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards,   Corporate Escalations Charter Communications

October 10, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]                   Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a billing concern.    Charter’s records indicate on October 9, 2017, a Charter representative has updated the refund request for Mr. [redacted]. Mr. [redacted] has requested that Charter no longer contact him.   The representative has sent a letter providing Charter’s direct contact information to Mr. [redacted] for future reference.   Regards, Corporate Escalations Charter Communications Tell us why here...

May 23, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE:  MO Revdex.com 12162560 [redacted]...

                Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] regarding a billing concern.    Charter records reflect on May 19, 2017, a Charter representative spoke with Mr. [redacted] about his billing concerns. Mr. [redacted]’s Charter bill is now paid in full. Charter mailed a payment in full letter to Mr. [redacted] informing him that his debt with Charter has been cleared.     A Charter representative contacted  Mr. [redacted] on May 19, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications