Charter Spectrum

March 20, 2018   [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] RE:  MO Revdex.com [redacted]...

                Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a billing concern.    Charter records indicate on March 16, 2018, a Charter representative spoke with Mr. [redacted] regarding his concerns.  The representative apologized for the delay in his installation of service and any inconvenience this may have caused. Mr. [redacted] was advised that a credit had been applied to his account for the installation fees.   A Charter representative contacted Mr. [redacted] on March 16, 2018 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards, Corporate Escalations Charter Communications

August 5, 2016   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] St. Louis, MO  63143 [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted] ...

                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving in a repair concern.    In his complaint, Mr. [redacted] states that Charter is forbidden to dig on their property and yet upon arriving at home he’s found Charter digging up his sod, rocks and lawn.  Mr. [redacted] also states that Charter has a line draped across his trees and into the woods.  Mr. [redacted] is seeking repairs to his lawn and property as discussed with Charter representatives in the past.   Currently Charter continues to work with Mr. [redacted] to address both the lawn damage and Mr. [redacted]’s other concerns.  Until such point, Charter’s representative will continue to work with Mr. [redacted] further for a resolution.   A Charter representative contacted Mr. [redacted] on July 26, 2016 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations

April 3, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] ...

                                        ...⇄ St. Louis, MO  63143 [redacted] (facsimile)   RE:  MO Revdex.com [redacted]   Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a billing concern.   Charter records reflect that on March 30, 2017 Charter’s representative contacted Mr. [redacted] and offered several package options to address his internet billing concern.  Mr. [redacted] selected the option he felt would be best for him.    A Charter representative contacted Mr. [redacted] on March 30, 2017 and discussed the above information.  Charter’s direct contact information was provided to Mr. [redacted] for future reference.     [redacted] Director – Corporate Escalations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

July 11, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a billing  concern.    Charter records reflect that Mr. [redacted]’s account was terminated properly and all billing statements are correct. As a good will gesture, an adjustment was applied to Mr. [redacted]’s account to zero out the account balance.  Charter apologizes for the customer service experience.   A Charter representative spoke with Mr. [redacted] on July 10, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications

September 11, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois [redacted]n: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a billing concern.    Charter records reflect that a credit was applied to Mr. [redacted]’s account.   A Charter representative contacted Mr. [redacted] on September 5, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   Corporate Escalations Charter Communications

June 28, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                 Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted].   Charter is continuing to review Mr. [redacted]’s issue.  Charter will continue to be available to Mr. [redacted] should he have any questions. Charter’s direct contact information has been provided for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications

July 7, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                 Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a billing concern.    Charter’s records reflect that Mr. [redacted]’s account has been placed in his originally requested channel lineup. A one-time credit covering the period of 12 months has been placed on Mr. [redacted]’s account to offset what he was originally quoted and what he is being billed. Additional coaching was provided to the representative that provided incorrect information regarding his subscribed services.   A Charter representative contacted Mr. [redacted] on July 5, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications

August 29, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]                 Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted]  involving a billing concern.    Charter records reflect that the Early Termination Fee was credited due to the delay in downgrading Mr. [redacted]’s service.       A Charter representative spoke with Mr. [redacted] on August 24, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   Corporate Escalations Charter Communications

May 10, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]                   Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a service concern.    Charter records reflect that upon receipt of these concerns Charter forwarded them to the appropriate department for further assistance.  At this time Charter remains engaged in resolving the outstanding issues and shall remain in contact with Mr. ** until a resolution is reached.   A Charter representative attempted to contact Mr. ** on May 4 and May 9, 2017 using the contact telephone number and e-mail address that Charter has on file.  Charter was unsuccessful in these contact attempts to reach Mr. **.  On May 10, 2017, Charter mailed Mr. ** a letter with Charter’s direct contact information.  It is Charter’s recommendation that Mr. ** contacts Charter directly to expedite a resolution.   Regards,   [redacted] Director – Corporate Escalations Charter Communications

June 21,...

2016                                      ...⇄                 Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] St. Louis, MO  63143 [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted]   Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] A. [redacted] regarding a service concern.    In her complaint, Ms. [redacted] states she is receiving calls from a collector to pay for equipment that was returned to Charter in 2015. Ms. [redacted] is requesting that Charter remove her information from the debt collectors as well as remove the incident from her credit report.   Charter’s records reflect on June 15, 2016, an investigation was conducted to review Ms. [redacted]’s concerns.  It was determined that due to the amount of time that has elapsed since Ms. [redacted]’s account was disconnected; Charter was unable to track the location of the missing equipment.    A Charter representative contacted Ms. [redacted] on June 20, 2016 to discuss the information above.  Ms. [redacted] was informed that the missing equipment was removed from her previous account and collection activities were canceled. This account was not sent to collections for reporting. Ms. [redacted] was provided Charter’s direct contact information for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications

July 26, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] B [redacted] involving a service concern.    Charter records reflect that on July 17, 2017, a member of Charter’s Maintenance Team completed the necessary repairs to assist in resolving the reported service issue. On July 20, 2017,  Charter’s Technical Team visited Mr. [redacted] residence and confirmed that services are working properly. Charter applied credits to Mr. [redacted] account for the service issues.     A Charter representative contacted Mr. [redacted] on July 20, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications

September 13, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted].    Charter is continuing to review Ms. [redacted]’s issue.  Charter will continue to be available to Ms. [redacted] should she have any questions. Charter’s direct contact information has been provided for future reference.    Regards,    Corporate Escalations Charter Communications Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

October 18, 2016   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] St. Louis, MO  63143 [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted]...

                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a service concern.    In her complaint, Ms. [redacted] states that a requested address change was not completed as expected and representatives failed to provide accurate information to her. Ms. [redacted] is requesting that to have her address corrected and a refund provided for the first month of service.   Charter’s records reflect that on October 10, 2016, Ms. [redacted] contacted a supervisor with Charter to address her issues. Upon review of the interaction, Charter determined that the supervisor provided Ms. [redacted] with the incorrect telephone number for follow-up. Charter provided additional coaching to the representative to ensure that accurate information is provided moving forward. In addition, Charter provided coaching to technicians that interacted with Ms. [redacted]. As of October 17, 2016, Charter confirmed that Ms. [redacted]’s service is established at the correct address. On October 17, 2016, Charter issued Ms. [redacted] an account adjustment for the issues that occurred   A Charter representative contacted Ms. [redacted] on October 13, 2016, and discussed the above information. Charter’s follow-up attempt to reach Ms. [redacted] on October 17, 2016, was unsuccessful. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations

March 4, 2016

Revdex.com
Serving Eastern Missouri and Southern Illinois
Attn: Dispute Resolution
[redacted]
St. Louis, MO 63143
[redacted]
[redacted] (facsimile)
stlouis.Revdex.com.org
RE: MO Revdex.com [redacted]
Dear Dispute Resolution:
This letter...

is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a service concern.
In her complaint, Ms. [redacted] states that she provided Charter a 45 day notice prior to the required installation date that she wanted to connect Charter's services. On the day of install, Ms. [redacted] states that she was told additional work was needed and the install was delayed. Ms. [redacted] is requesting that the additional work is done immediately and she is provided credit for the delay.
Charter's records reflect on January 12, 2016, Ms. [redacted] contacted Charter to schedule an installation for Charter TV, Internet, and Voice service for February 10, 2016. On February 9, 2016, Ms. [redacted] contacted Charter and rescheduled her installation appointment for February 22, 2016. On February 22, 2016, a Charter technician visited Ms. [redacted]'s home and identified that her new home was prewired for service, but there was no cable lines running to her home. Ms. [redacted] was advised that a line extension would be required to connect her services.
Upon receipt of Ms. [redacted]'s complaint, a Charter technical supervisor contacted her on February 25, 2016, regarding her concerns. The technical supervisor advised Ms. [redacted] that the line extension was expedited and if weather permitted, the job would be completed on March 1, 2016.
On March 1, 2016, the required line extension was completed and Charter's technical supervisor visited Ms. [redacted]'s home on the same day to properly adjust her signal levels.
A Charter representative contacted Ms. [redacted] March 1, 2016, and reviewed the information above. The representative provided Charter's direct contact information to Ms. [redacted] for future reference.
Regards,
[redacted]
Executive Escalation Manager
Charter Communications
[redacted]
Simpsonville, SC 29681
[redacted]
[redacted] (facsimile)

March 6, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] St. Louis, MO  63143 [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted]...

                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] J [redacted] involving a solicitation concern.    Charter’s records indicate that on February 28, 2017, Mr. [redacted] requested to be added to Charter’s internal/external do not mail list. Charter participates in the Direct Marketing Association’s voluntary direct mail opt-out program. Opting out will not stop Mr. [redacted] from receiving service-related and billing correspondence (if applicable) and some mailings that are delivered in bulk (i.e., “To Current Resident”). Mr. [redacted] was added to Charter’s internal/external do not mail list on March 2, 2017. Charter reminds Mr. [redacted] this could take up to 30 days to complete the removal since some marketing is completed in advance.    A Charter representative contacted Mr. [redacted] on March 2, 2017, and reviewed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations

July 20, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                 This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a service concern.    Charter records reflect that the necessary work was completed to assist in resolving the reported Internet service issue. The modem is online and functioning as expected. On July 4, 2017 and July 7, 2017 Charter applied a service adjustment to Ms. [redacted]’s account for the service issues.   A Charter representative contacted Ms. [redacted] on July 13, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications

July 10, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]                 Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a billing concern.    Charter records indicate that due to an order entry error, Mr. [redacted] was incorrectly billed. As a result, an adjustment has been applied to Mr. [redacted]’s Charter account. Charter apologizes for any inconvenience.   A Charter representative spoke with Mr. [redacted] on July 9, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications

May 31, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                 Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a service concern.    Charter’s records reflect that Charter’s technical team visited Mr. [redacted]’s service address on May 23, 2017 to investigate his concern. Charter was able to identify the issue and correct it. Mr. [redacted] confirmed on May 26, 2017, that his services are now working properly. Additional coaching was provided to the representatives that interacted with Mr. [redacted] but did not follow Charter’s policy to escalate his concern.   A Charter representative contacted Mr. [redacted] on May 26, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications