Charter Spectrum

September 26, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE: MO Revdex.com [redacted]...

               Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] A [redacted] involving a billing concern.    Charter records reflect that a Charter representative spoke with Mr. [redacted] and answered all billing questions. Mr. [redacted] is aware of his new service rate. A credit adjustment was applied to Mr. [redacted]’s account for multiple service outages.     A Charter representative spoke with Mr. [redacted] on September 20, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   Corporate Escalations Charter Communications

May 22, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] regarding a billing concern.    Charter records reflect on May 21, 2017, a Charter representative spoke with Ms. [redacted] to address her billing concerns. A Name Change form has been mailed to Ms. [redacted]’s residence.   On May 18, 2017, Ms. [redacted]’s phone number was added to Charter’s Internal Do Not Call List so that she is not contacted by Charter in the future.  Please note that it may take up to 30 days for the internal no-call requests to be processed.      A Charter representative contacted  Ms. [redacted] on May 21, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted]  for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications Tell us why here...

Revdex.com:
I have not seen the credits as of yet on my account.  I have, however, already received a bill of $123.00 for the first month of service and the install fee.  I was told the credit may not show until the second bill.  I am hoping that this is the case and the other credit promised to me by Nathan will be taken off that second bill as well. I accept this resolution as long as the credits are applied to my next bill.  Thank you.I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Dear Dispute Resolution:This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a billing concern.  In his complaint, Mr. [redacted] states Charter billed him for installation and additional fees that were not discussed when he scheduled...

for service to be installed. Charter’s records reflect on March 18, 2016, Mr. [redacted] established Charter’s TV, Internet, and Voice service. Upon review of the work order, Charter determined that due to an order entry error, Mr. [redacted]’s installation and activation fees were not waived as requested. On April 13, 2016, Charter provided an account adjustment, totaling $94.98, for verified billing issues. Charter provided valuable feedback to the representative that interacted with Mr. [redacted] but failed to utilize correct order entry. Moving forward, Mr. [redacted] understands his monthly rate with Charter, including all applicable fees and taxes. A Charter representative contacted Mr. [redacted] on April 13, 2016, and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.Regards,[redacted]Director – Corporate EscalationsCharter Communications[redacted] (facsimile)

November 1, 2016   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] St. Louis, MO  63143 [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted]...

                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a solicitation concern.    In his complaint, Mr. [redacted] that Charter continues to send marketing to their address and requests that Charter immediately ceases such solicitation.        Charter’s records indicate that on September 6, 2016, Mr. [redacted] requested to be added to Charter’s internal/external do not mail list. Charter reminds Mr. [redacted] that it can take up to 60 days for the original request to be processed due to pending advertising campaigns that have already been processed. Charter participates in the Direct Marketing Association’s voluntary direct mail opt-out program. Opting out will not stop Mr. [redacted] from receiving service-related and billing correspondence (if applicable) and some mailings that are delivered in bulk (i.e., “To Current Resident”). Mr. [redacted] was added to Charter’s internal/external do not mail list on September 6, 2016.   As requested, Charter did not attempt to reach Mr. [redacted] in regards to his concerns. Mr. [redacted] may contact Charter directly for any further concerns.   Regards,   [redacted] Director – Corporate Escalations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

April 7, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] St. Louis, MO  63143 [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted]...

                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a service concern.    Charter records reflect that while onsite during a service visit relating to Ms. [redacted]’s telephone issue, Charter’s technician replaced Ms. [redacted]’s Voice modem and processed the appropriate updates in Charter’s billing system.  Charter applied an adjustment for one month’s charge of Charter Voice service as a result of her Voice service issues.  Charter continues to investigate the matter further, ensuring the issues are completely resolved and will maintain contact with Ms. [redacted] until the matter is completely closed.   A Charter representative contacted to contact Ms. [redacted] on March 28, 2017 and discussed the above information.  Charter’s direct contact information was provided to Ms. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations

September 7, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a billing concern.    Charter records reflect that Mr. [redacted]’s initial refund was sent to the wrong address.  Charter applied a credit to Mr. [redacted]’s current account in lieu of issuing a refund.   A Charter representative contacted Mr. [redacted] on September 6, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   Corporate Escalations Charter Communications

December 28, 2016   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] St. Louis, MO  63143 [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted]...

                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a billing concern.   In his concerns, Mr. [redacted] states that he transferred his Charter services to his new location and has had nothing but billing issues since.   Charter’s records reflect an adjustment was applied for services from November 21, 2016 to December 17, 2016.  Mr. [redacted] was not assessed an installation fee. Charter confirmed that the services are working properly.   A Charter representative contacted Mr. [redacted] on December 19, 2016, and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations

Complaint: [redacted]
I am rejecting this response because:Please notify all collection agencies that the equipment was cleared.
Sincerely,
[redacted]

June 11, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com 12179812 [redacted]...

                 Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a service concern.    Charter’s records reflect that Mr. [redacted]’s modem was operational after the last service visit.  Mr. [redacted] disconnected Charter services on May 25, 2017.   A Charter representative contacted Mr. [redacted] on June 1, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.     Regards,   [redacted] Director – Corporate Escalations Charter Communications

September 28, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                 Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] S [redacted] involving a billing concern.    Charter’s records reflect that Charter has sent Mr. [redacted]’s refund check to his requested address. Mr. [redacted] has confirmed with Charter that he has now received his refund check.   A Charter representative contacted Mr. [redacted] via email on September 25, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   Corporate Escalations Charter Communications

February 28, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] St. Louis, MO  63143 [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted]...

                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a service concern.    Charter’s records reflect that on February 20, 2017 a Charter representative spoke with Mr. [redacted] regarding his service concern. Mr. [redacted] confirmed that he contacted Charter directly, and a Charter technician had replaced the equipment at his place of business. Mr. [redacted] confirmed with the Charter representative that both his Internet and Voice services are now working.   A Charter representative contacted Mr. [redacted] on February 20, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.     Regards,
[redacted] Director – Corporate Escalations

Complaint: [redacted]
I am rejecting this response because:
I did not have much of a choice.  Had to pick higher offering if I wanted to continue service.  Plan is not in my budget, for 30mbps it would have been $85/month were I use to pay $35 before charter took over.  I am now forced into a plan that is going to cost me $75/month
Sincerely,
[redacted]

August 8, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] 314-645-2666 (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted]...

                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a service concern.    Charter records reflect on August 7, 2017, a Charter representative contacted Mr. [redacted] and advised the Mr. [redacted] that Charter has removed his contact number from all vendor call records and placed his account in a privacy status.      A Charter representative contacted Mr. [redacted] on August 7, 2017 and confirmed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   Corporate Escalations Charter Communications Tell us why here...

January 3, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] St. Louis, MO  63143 [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted]...

                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a billing concern.    In his complaint, Mr. [redacted] states Charter billed him for an installation fee that was not authorized by him. Mr. [redacted] also states that he never received his November 2016 billing statement.   Charter’s records reflect that on December 21, 2016, Mr. [redacted]’ concerns were forwarded to the appropriate team for review. Upon review of the original interaction for installation, Charter determined that due to an order entry error, Mr. [redacted] was charged an installation fee. Charter has since credited Mr. [redacted]’ account for the installation fee. In regards to Mr. [redacted] billing statement concerns, Charter confirmed that Mr. [redacted]’ November billing statement was mailed on November 11, 2016.   A Charter representative contacted Mr. [redacted] on December 22, 2016, and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations

July 26, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                 Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a billing concern.    Charter’s records reflect that Mr. [redacted] was informed that his account will be credited to cover the difference of the rate increase for the remainder of the previous promotional rate. Mr. [redacted] is aware of his current billing rate for his subscribed services.   A Charter representative contacted Mr. [redacted] on July 18, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications Tell us why here...

April 6, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois                 Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint...

submitted by Mr. [redacted] involving a billing concern.    Charter records reflect that on March 29, 2017, during an interaction with Charter’s representative, Mr. [redacted] received incorrect information regarding the available Internet speeds.  Charter provided the appropriate coaching to ensure its policies/procedures are followed moving forward.  Mr. [redacted] confirmed that his pricing inquiry was resolved previously and required no further action from Charter.   A Charter representative contacted Mr. [redacted] on April 3, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations

January 30, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted]                                   ...⇄ St. Louis, MO  63143 [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted]   Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a service concern.   In his complaint, Mr. [redacted] states that he received the response letter from Charter regarding his previous concern, but the check Charter’s collection team sent has yet to arrive.   Charter’s records reflect that on January 12, 2017, Charter submitted the refund for processing.  This is expected to take an estimated 3-4 weeks to be delivered.   A Charter representative contacted Mr. [redacted] on January 26, 2017, and discussed the above information. Charter’s direct contact information was provided to Mr. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations

August 6, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]                 Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted]  involving a service concern.    Charter records reflect that a member of Charter’s Technical Management Team visited Ms. [redacted]’s residence and determined that she has electrical issues in her home. Charter’s Technical Team informed Ms. [redacted] of their findings, but she did not want to engage an electrician to resolve.  As a good will gesture, Charter applied a credit to Ms. [redacted]’s account to zero out the account balance.            A Charter representative contacted Ms. [redacted] on August 1 , 2017 and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted]  for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications