Charter Spectrum

Complaint: ***
I am rejecting this response because:I am out of country at this moment getting treated for back injuryUnable to travel back to ** any sooner than April 'I am not sure about this too The day I was leaving I called the business the lady offered to get the equipment picked up When they did not come for along time , I called again before leaving for airportThe gentleman came on line after the lady said she will arrange with the a technician to have the equipment picked up, the gentle man at that moment said that I had to take it back personally My taxi to take me to airport was waiting outside, I could not take it personallyIt was my physical handicap that initially also I was not able to take the equipment back The equipment is still at the same addressI have been in touch with charter spectrum, was told special deptwill be in touch with me I am still waitingTo hear from someone I am in *** *** India currently, unable to go back to *** *** to arrange equipment return.
Sincerely,
*** ***

August 22, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO *** phone *** fax www.Revdex.com.org/stlouis RE: MO Revdex.com *** ***
Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms*** K *** involving a service concern. Charter’s records reflect that a service visit was performed to investigate Ms***’s concernCharter was able to identify the issue, and correct itMs***’s services are now working properly A Charter representative contacted Ms*** on August 14, and discussed the above informationThe representative provided Charter’s direct contact information to Ms*** for future reference Regards, Corporate Escalations Charter Communications

Complaint: ***
I am rejecting this response because:
I have not been contacted by anybody at Charter to resolve the billing issue of compensation due to all the time I have involved and mileage
Sincerely,
*** ***

September 01, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO *** phone *** fax www.Revdex.com.org/stlouis RE: MO Revdex.com *** ***
Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr*** L *** involving a damage concern. Charter’s records reflect that a check has been sent to Mr*** to cover the cost of the replacement for the damaged irrigation head A Charter representative contacted Mr*** on August 31, and discussed the above informationThe representative provided Charter’s direct contact information to Mr*** for future reference Regards, Corporate Escalations Charter Communications

August 31, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO *** phone *** fax www.Revdex.com.org/stlouis RE: MO Revdex.com *** ***
Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms*** *** involving a service concern. Charter records reflect that on August 22, 2017, repairs were completed to assist in resolving the reported service issues. A Charter representative spoke with Ms*** on August 30, and discussed the above informationThe representative provided Charter’s direct contact information to Ms*** for future reference Regards, Corporate Escalations Charter Communications Tell us why here

October 3, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO *** phone *** fax www.Revdex.com.org/stlouis RE: MO Revdex.com *** *** Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr*** *** involving a billing concern. Charter would need to speak with Mr*** directly to address his concern A Charter representative attempted to contact Mr*** on September 28, September 29, October 2, and October 3, using the contact telephone number that Charter has on file. Charter was unsuccessful in these contact attempts to reach Mr***. On October 3, 2017, Charter mailed Mr*** a letter with Charter’s direct contact information. It is Charter’s recommendation that Mr*** contacts Charter directly to expedite a resolution Regards, Corporate Escalations Charter Communications Tell us why here

August 28, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO *** phone *** fax www.Revdex.com.org/stlouis RE: MO Revdex.com *** ***
Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr*** *** involving a billing concern. Charter records reflect that Mr***’s new promotional pricing will expire in calendar monthsMr*** was informed that he has the best price for the services to which he subscribesCharter apologizes for the poor customer service experience A Charter representative spoke with Mr*** on August 25, and discussed the above informationThe representative provided Charter’s direct contact information to Mr*** for future reference Regards, Corporate Escalations Charter Communications

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

August 24, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO *** phone *** fax www.Revdex.com.org/stlouis RE: MO Revdex.com *** ***
Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms*** L *** involving a service concern. Charter records reflect that after review of the recorded call, Ms*** did not mention Disney Jror Nickelodeon when the assisting Charter representative asked what channels were mostly viewed at her residenceMs*** has since added the service packages that will allow her to view the requested stationsAs a good will gesture, Charter applied a credit adjustment equivalent to two months of service for the additional packages added to Ms***’s Charter account A Charter representative spoke with Ms*** on August 22, and discussed the above informationThe representative provided Charter’s direct contact information to Ms*** for future reference Regards, Corporate Escalations Charter Communications

August 24, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO *** phone *** fax www.Revdex.com.org/stlouis RE: MO Revdex.com *** ***
Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr*** *** involving a billing concern. Charter records reflect that Mr*** is being billed accurately for the services to which he subscribes. Charter confirmed Mr*** was provided accurate information regarding the fees associated with upgrading to a higher Internet speed A Charter representative contacted Mr*** on August 22, and discussed the above informationThe representative provided Charter’s direct contact information to Mr*** for future reference Regards, Corporate Escalations Charter Communications Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

March 22, *** *** ***
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*** RE: MO Revdex.com *** ***
Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr*** *** involving a service concern. Charter records indicate on March 16, 2018, a Charter representative spoke with Mr*** regarding his service concernIt was determined that no area issues were found that would have been the cause of Mr***’s service concerns. The representative scheduled a service call and upon arriving to Mr***’s residence, the technician found ingress issues that were repaired and his modem replaced A Charter representative contacted by Mr*** on March 16, and discussed the above informationThe representative provided Charter’s direct contact information to by Mr*** for future reference Regards, Corporate Escalations Charter Communications

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me The company responded in a timely manner I would have appreciated having input into their decision to cut my services to reflect a lower price, but am grateful for a response
Sincerely,
*** ***

August 1, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO *** phone *** fax www.Revdex.com.org/stlouis RE: MO Revdex.com *** ***
Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms*** *** involving a billing concern. Charter’s records reflect that the documents provided by Ms*** did not include the itemized early termination fee from her previous service providerCharter was able to speak with Ms*** and her previous service provider directly to obtain the required informationCharter has sent a check for Ms***’s Contract Buyout offer, and she has been informed to allow seven to ten business days for delivery A Charter representative contacted Ms*** on July 25, and discussed the above informationThe representative provided Charter’s direct contact information to Ms*** for future reference Regards, Corporate Escalations Charter Communications

I have had Charter Communications for a short four months; during this time my services have been less than sub par, often without service I have made several calls to customer service to no avail To top it off, the company saw fit to close up shop and have everyone drive to a Dallas-based office The product offering is so poor I have finally deiced to write this review and provide a complaint to the Attorney General's Consumer Protection division

August 16, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO *** phone *** fax www.Revdex.com.org/stlouis RE: MO Revdex.com *** ***
Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr*** *** involving a billing concern. Charter is unable to research the missing payments once the customer requests a stop payment. Charter applied a credit to Mr***’s account A Charter representative contacted Mr*** on August 8, and discussed the above informationThe representative provided Charter’s direct contact information to Mr*** for future reference Regards, Corporate Escalations Charter Communications

Complaint: ***
I am rejecting this response because:
Please contact me regarding the matterI can be reach at pm
Sincerely,
*** ***

October 9, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution *** ** *** *** *** StLouis, MO *** phone *** fax www.Revdex.com.org/stlouis RE: MO Revdex.com *** ***
Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr*** * *** involving a billing concern. Charter would need to speak with Mr*** directly to address his concern A Charter representative attempted to contact Mr*** on October 5, October 6, October 7, and October 8, using the contact telephone number and e-mail address that Charter has on file. Charter was unsuccessful in these contact attempts to reach Mr***. On October 9, 2017, Charter mailed Mr*** a letter with Charter’s direct contact information. It is Charter’s recommendation that Mr*** contacts Charter directly to expedite a resolution Regards, Corporate Escalations Charter Communications Tell us why here

Complaint: ***
I am rejecting this response because: They sent me a check for $and sent this back to them. They have transferred my phone calls to all different representatives and departments and still are unable to give me an answer. I have given them plenty of time to respond to me.
Sincerely,
*** ***