Charter Spectrum

August 7, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution *** ** *** *** ***
*** *** ** *** 314-645-phone 314-645-fax www.Revdex.com.org/stlouis RE: MO Revdex.com *** ***
Dear
Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms*** *** involving a service concern. Charter’s records reflect the requested equipment has been delivered to Ms***Ms*** has confirmed that her services are now working properly with this new equipmentA credit has been issued to Ms***’s account for her service interruptionsAdditional coaching was provided to the representative that interacted with Ms*** but did not follow Charter’s policy regarding escalating her concern A Charter representative contacted Ms*** on August 4, and discussed the above informationThe representative provided Charter’s direct contact information to Ms*** for future reference Regards, Corporate Escalations Charter Communications Tell us why here

Complaint: ***
I am rejecting this response because:
Today is the 23rd and I still have not received the money only the letter I asked for from the collection agency
Sincerely,
*** ***

August 15, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution ** *** *** *** ***
*** *** ** *** 314-584-314-645-(facsimile) stlouis.Revdex.com.org RE: MO Revdex.com *** ***
Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr*** *** involving a billing dispute. Charter records reflect on August 2017, a Charter representative spoke with Mr*** to advise him that we have removed the Standard TV services from his account and backdated his billing to May 27, A Charter representative contacted Mr*** on August 10, and discussed the above informationThe representative provided Charter’s direct contact information to Ms*** for future reference Regards, Corporate Escalations Charter Communications

September 26, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO *** phone *** fax www.Revdex.com.org/stlouis RE: MO Revdex.com *** *** Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms*** *** involving a damage concern. Charter’s records reflect that even though there was damage to Ms***’ television, her service was still working properlyWhen a service visit was performed to assess the damage on Ms***’ television, the Charter technician was able to view her subscribed TV service on her damaged television. Charter has provided compensation to repair the HDMI port on her damaged television, and has since replaced this television entirelyMs*** was informed that no additional credit will be applied to her account A Charter representative contacted Ms*** on September 26, and discussed the above informationThe representative provided Charter’s direct contact information to Ms*** for future reference Regards, Corporate Escalations Charter Communications

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThey finally applied the missing credit, issue resolved as long as my bill continues to generate at a month
Sincerely,
*** ***

September 26, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution *** ** *** *** *** StLouis, MO *** phone *** fax www.Revdex.com.org/stlouis RE: MO Revdex.com *** ***
Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms*** *** involving a billing concern. Charter would need to speak with Ms*** directly to address her concern A Charter representative attempted to contact Ms*** on September 21, September 24, September 25, and September 26, using the contact telephone number and e-mail address that Charter has on file. Charter was unsuccessful in these contact attempts to reach Ms***. On September 26, 2017, Charter mailed Ms*** a letter with Charter’s direct contact information. It is Charter’s recommendation that Ms*** contacts Charter directly to expedite a resolution Regards, Corporate Escalations Charter Communications Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

September 14, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO *** phone *** fax www.Revdex.com.org/stlouis RE: MO Revdex.com *** ***
Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr*** B *** involving a billing concern. Charter’s records reflect that Mr*** spoke with a Charter representative when initially setting up his servicesUpon review of this interaction the representative did inform Mr*** that the billing rate was a promotional offer that would last for months Mr*** was informed of Charter’s findingsA Charter representative informed Mr*** that Charter will review to see if he is eligible for any other promotional offersCharter has attempted to follow up with Mr*** without successNo changes have been made to Mr***’s account A Charter representative attempted to follow up with Mr*** on September 8, September 11, and September 13, using the contact telephone number and e-mail address that Charter has on file. Charter was unsuccessful in these contact attempts to reach Mr***. It is Charter’s recommendation that Mr*** contacts Charter directly to expedite a resolution Regards, Corporate Escalations Charter Communications Tell us why here

March 19, *** *** ***
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*** RE: MO Revdex.com *** ***
Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr*** involving a billing concern. Charter was unable to fully address Mr*** concerns without speaking to him for additional information. A Charter representative attempted to contact Mr*** on March 13, 2018, March 15, 2018, March and March 19, using the contact telephone number and e-mail address that Charter has on file. Charter was unsuccessful in these contact attempts to reach Mr***. On March 19, 2018, Charter mailed Mr*** a letter with Charter’s direct contact information. A charter representative was able to determine that a credit was due to Mr*** and a credit was applied to the account. It is Charter’s recommendation that Mr*** contacts Charter directly to expedite a resolution Regards, Corporate Escalations Charter Communications

August 24, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO *** phone *** fax www.Revdex.com.org/stlouis RE: MO Revdex.com *** ***
Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms *** *** involving a billing concern. Charter records reflect that Ms***’s Contract Buy Out check will be processed on August 25, 2017. Ms*** was advised it will take 7-business days to receive the check A Charter representative contacted Ms*** on August 22, and discussed the above informationThe representative provided Charter’s direct contact information to Ms*** for future reference Regards, Corporate Escalations Charter Communications

Complaint: ***
I am rejecting this response because:
A representative contacted me about my current bill and he too couldn't figure out why the charges were higher then they were supposed to be even with the $credit that hadn't yet been applied He said he would look into it and call me back That was a week ago and I didn't hear back from him I did call him back a few days ago and left a voicemail I still haven't heard him or anyone else in the company Can someone please get to the bottom of these charges so I can pay my bill and move forward Thank you
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/11/11) */
Dear Dispute Resolution:
This letter is in response to your correspondence regarding the complaint submitted by Mr*** *** involving a billing concern
In his complaint, Mr*** states Charter charged him $after his account
was closedMr*** states Charter representatives advised him his account had a $balance but states he was emailed a bill on November 7, Mr*** is requesting verification that his account has a $balance
Charter's records indicate Mr*** was living in a Multi-Dwelling-Unit (MDU) where Charter Basic and Expanded Basic TV service and Internet service were covered by the apartment complexOn October 28, 2015, Mr*** contacted Charter requesting to disconnect his serviceThe assisting representative stopped Mr***'s bill the same day and scheduled the disconnect order for November 2,
On October 29, 2015, Mr*** returned his equipment to the local Charter officeOn November 2, 2015, Mr***'s Charter services were disconnected per his request as scheduledOn November 4, 2015, a billing statement generated but no balance was due because the account is an MDU account
On November 10, 2015, Charter's representative explained to Mr*** that his account has been closed and the balance reflects a $balanceMr*** was advised to disregard the bill he received, as he has no outstanding balance owed to Charter
A Charter representative contacted Mr*** on November 10, and reviewed the above informationThe representative provided Charter's direct contact information to Mr*** for future reference
Regards,
*** D***
Executive Escalation Manager
Charter Communications
*** ***
*** SC XXXXX
XXX-XXX-XXXX
*** (facsimile)
Initial Consumer Rebuttal /* (2000, 7, 2015/11/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The Charter response was prompt and satisfied my concerns fully

August 22, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO *** phone *** fax www.Revdex.com.org/stlouis RE: MO Revdex.com *** ***
Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr*** W *** involving a ***ing concern. Charter records reflect that a Charter representative contacted Mr*** and informed him that his request to cancel Cable service was processed on June 12, As a result, Charter applied a credit adjustment to Mr*** account and a Charter representative informed Mr*** of his current balance A Charter representative spoke with Mr*** on August 11, and discussed the above informationThe representative provided Charter’s direct contact information to Mr*** for future reference Regards, Corporate Escalations Charter Communications

September 3, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO *** phone *** fax www.Revdex.com.org/stlouis RE: MO Revdex.com *** ***
Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms*** *** involving a billing concern. Charter records reflect that Ms*** was informed of her new rate for the services to which she subscribesCharter applied a credit adjustment to Ms***’s account for the misinformation she received regarding her billing statement A Charter representative spoke with Ms*** on August 27, and discussed the above informationThe representative provided Charter’s direct contact information to Ms*** for future reference Regards, Corporate Escalations Charter Communications

August 19, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO *** phone *** fax www.Revdex.com.org/stlouis RE: MO Revdex.com *** ***
Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr*** ***. Charter is continuing to review Mr***’s issue. Charter will continue to be available to Mr*** should he have any questionsCharter’s direct contact information has been provided for future reference. Regards, Corporate Escalations Charter Communications

September 6, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution ** *** *** *** *** StLouis, MO *** *** (facsimile) stlouis.Revdex.com.org RE: MO Revdex.com *** ***
Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms*** *** involving a service concern. Charter records reflect on August 31, 2017, a Charter technician discovered a loose connectionCharter’s technician made the necessary repairs and a credit was applied to the customer’s account A Charter representative contacted Ms*** on September 5, and discussed the above informationThe representative provided Charter’s direct contact information to Ms*** for future reference Regards, Corporate Escalations Charter Communications

September 13, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO *** phone *** fax www.Revdex.com.org/stlouis RE: MO Revdex.com *** ** ***
Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr*** ** *** involving a service concern. Charter records reflect that services were installed at Mr** ***’s residence on September 9, A Charter representative spoke with Mr** *** on September 09, and discussed the above informationThe representative provided Charter’s direct contact information to Mr** *** for future reference Regards, Corporate Escalations Charter Communications Tell us why here

September 24, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO *** phone *** fax www.Revdex.com.org/stlouis RE: MO Revdex.com *** ***
Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms*** *** involving a service concern. Charter records reflect that Ms***’s service issues were addressed during a service visit on September 20, 2017. Charter issued a credit to Ms***’s account A Charter representative contacted Ms*** on September 20, and discussed the above informationThe representative provided Charter’s direct contact information to Ms*** for future reference Regards, Corporate Escalations Charter Communications

August 25, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO *** phone *** fax www.Revdex.com.org/stlouis RE: MO Revdex.com *** ***
Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms*** *** involving a billing concern. Charter needs to speak with Ms*** directly to address her concern A Charter representative attempted to contact Ms*** on August 19, August 21, August 22, And August 23, using the contact telephone number and e-mail address that Charter has on file. Charter was unsuccessful in these contact attempts to reach Ms***. On August 23, 2017, Charter mailed Ms*** a letter with Charter’s direct contact information. It is Charter’s recommendation that Ms*** contacts Charter directly to expedite a resolution Regards, Corporate Escalations Charter Communications Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***