Charter Spectrum

October 4, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO *** phone *** fax www.Revdex.com.org/stlouis RE: MO Revdex.com *** ***
Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr*** S *** involving a billing concern. Charter’s records reflect that Mr*** currently has the best available billing rate for his subscribed servicesNo changes were made to Mr***’s account A Charter representative contacted Mr*** on September 27, and discussed the above informationThe representative provided Charter’s direct contact information to Mr*** for future reference Regards, Corporate Escalations Charter Communications

September 25, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO *** phone *** fax www.Revdex.com.org/stlouis RE: MO Revdex.com *** ***
Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr*** W *** involving a billing concern. Charter records reflect that Mr*** was informed of Charter’s annual increase and the discount he is currently receiving for bundled servicesMr*** has the best rate for the services to which he subscribes A Charter representative spoke with Mr*** on September 18, and discussed the above informationThe representative provided Charter’s direct contact information to Mr*** for future reference Regards, Corporate Escalations Charter Communications

Complaint: ***
I am rejecting this response because:After being told by several of Charter's employees that we would be credited for half of the construction fees if our new neighbors connected within a year the supervisors we have spoken to still will not stand behind that We have given the dates/employee names etc of the conversations that were recorded and they still will not honor what we were told because we don't have it in writing Very disappointed in the customer service of this company and have decided not to use their TV programming and may cancel home phone and internet services if this issue is not resolved We have hot spots on our cell phones that we can use for internet and *** has wonderful customer service.
Sincerely,
*** ***

They did come out and looked at things however, the tech that was here said they would return, but did not.I tried to make a phone call today and could not make the phone call.The TV is cutting out words, goes blank, stops or freezes and still is pixellingThey claimed they were going to run a new line, but that decision changed. When the moved the modem it did not fix the problem

Complaint: ***
I am rejecting this response because:As a long term Time Warner/Charter customer, there is no reason they would not know we were not eligible Multiple discussion with the sales teams, NO existing client may receive these advertised specials OUR SOLUTION WILL BE TO SEEK OTHER PROVIDER OF SERVICE
Sincerely,
*** ***

September 28, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO *** phone *** fax www.Revdex.com.org/stlouis RE: MO Revdex.com *** ***
Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms*** *** involving a service concern. Charter’s records reflect that a service visit was performed to investigate Ms***’s concernCharter was able to identify the issue and correct itMs***’s service is now working properlyA credit was applied to Ms***’s account for her service interruption A Charter representative contacted Ms*** on September 28, 2017and discussed the above informationThe representative provided Charter’s direct contact information to Ms*** for future reference Regards, Corporate Escalations Charter Communications Tell us why here

September 20, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO *** phone *** fax www.Revdex.com.org/stlouis RE: MO Revdex.com *** ***
Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr*** *** involving a billing concern. Charter records reflect that Mr*** was provided correct information regarding Charter’s Day Money Back Guarantee when he added TV services to his account. Charter confirmed Mr*** was quoted the correct price for remaining Internet services and that the remaining balance is valid A Charter representative contacted Mr*** on September 19, and discussed the above informationThe representative provided Charter’s direct contact information to Mr*** for future reference Regards, Corporate Escalations Charter Communications Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:I contacted Charter to bring to their attention that I pulled my credit report, not that I had received a collections letterI don't reside at, nor do I have any ties to the service address this account was under. The Charter representative that I spoke with read off several (possibly 9) different names associated with my social security number, none of which were mine. I am bringing to the attention of the Revdex.com that Charter operates with unethical business practicesA simple soft check with any credit bureau would have showed that none of the names used to establish the account matched the social security number providedI would like Charter Communications to rectify their error by closing the account/s, reverse any and all charges and notify the three reporting agencies of their gross negligenceThis is an issue of corrupt practices and procedural issues within the organizationI called and spoke with a man by the named of Jonah who said that he would mail me an identity theft packet, I have not received the packetThis is only to further allow them to investigate, however I am saying that this is unethical to begin with and should not be my responsibility to fixPlease intervene as this is directly related to procedural issues within Charter Communications
Sincerely,
*** M***

I am years old and I have tried to have Internet but I had a very bad experience with Time Warner Cable They charged me for installation first then charged for services I never got And was billed for them I called several time and promised cable, Internet & telephone for one amount and I was billed different and services never started I had internet box that was stolen out of my home by other company

March 21, *** *** ***
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*** RE: MO Revdex.com *** *** Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr*** *** involving a service concern. Charter records indicate on March 13, 2018, a Charter technician was dispatched to Mr***’s residence and replaced the outside and all of the inside wiring. The technician confirmed that the repairs appeared to have resolved Mr***’s service issues A Charter representative contacted Mr*** on March 13, and discussed the above informationThe representative provided Charter’s direct contact information to Mr*** for future reference Regards, Corporate Escalations Charter Communications Thank you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Professional, courteous and punctualWould recommend fully Took down a large tree and stumpLeft our yard looking like there was never a tree thereThanks Gary *** in Tiffin

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: This entire matter arose because *** (Sales DeptIn NC) gave me the wrong informationShe was deceptive by telling me that she could have installers at my residence the next day, IF I paid my billAfter immediately paying my $bill, she then changed her promise and told Me I couldn't get serviceI had to contact management to get something done. Due to the timelines of the cable dig/installation, there is now an issue with my billI seem to have been billed continuously for a service I did not receive until midday on Feb1, Someone at Charter/Spectrum needs to adjust my bill, including the new lower fee that I was offered on FebDetails should be in their computer systemAfter the adjustment, they also need to confirm that their system shows that my old equipment (DVR and 2HD boxes) was returned to the installersI now have new equipment: DVR and 1HD boxMy bill needs to be adjusted as such.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: After speaking to a few people from spectrum, *** a customer service rep, *** (rude) supervisor of customer service, *** supervisor over there at spectrum, *** the service tech, I don't even remember the gentleman I talked to get feed back on the outcome of the service call and what needed fixing at my home area... listening to one contradict what the other was is saying. Although my modem is not capable of the internet speed of mbps as I was inform by time warner that my modem was fine to run that speedSo under the assumption that I was receiving the correct speed of mbps for the amount of money that was being paidAs for the modem itselfI had arrange for a tech to come to my home to upgrade my modem (per the service call we had the first time)I clearly asked the rep how is it possible to upgrade my modem to the speed of 200mbpsShe calmly told me they have a special tool to do so. Apon *** arriving my home, I spoke to him on the phone because I have to workI asked *** how is it he planned to upgrade my modem to 200mbpsHe said he could not do thatI informed him that the reason for him being at my home is to upgrade the modemIf he cant do that then what is it he planned to doHe informed me that the only thing he could do was check my speed with his computer and go from there*** said my connection was extremely lacking, no where near what it should. So he checked my home and the wiring with in and out In the mean time Ms*** whom is the supervisor over there at spectrum called me and we spoke, I informed her that the tech could not do what he was sent out for and in this discussion she said that if it was my modem that is the issue that *** the tech could leave a spectrum modemShe informed me to call *** to have them up grade my work orderSo calling *** back I instructed him that I wanted him to upgrade my work order, he instructed me he could not do thatI inform him that Ms*** said that you couldHe strongly encouraged me he could notSo *** left and there was another work order put inbecause apparently the lines out side attached to the pole needed to be fixedMs *** informed me not to buy another modem because spectrum will provide oneI called back to have another tech to go back out to my home and put in another (spectrum) modem but unfortunately they will not now I will be charged and installation fee$45.00 So as it stands now I am still not at the speed of 200mbps and my personal modem which only capable of the speed of 100mbps because I don't believe I should be charged a fee to have a tech do what Ms*** said to do in the first placeMy connection is still laggy
Sincerely,
*** ***

March 14, *
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*** RE: MO Revdex.com *** ***
Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms*** *** involving a service concern. Charter records indicate a field representative spoke with Ms*** on March 08, about the voice service issuesOn March 8, a maintenance technician went out to work on the system problemCharter followed up with the Ms*** on March 8, and confirmed that her services were working properly, but as a folla technician was scheduled to go out March 13th with a test headset as Ms*** thought it might be her headset creating the issue A Charter representative contacted Ms*** on March 12, and discussed the above informationThe representative provided Charter’s direct contact information to Ms*** for future reference Regards, Corporate Escalations Charter Communications

August 13, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO *** phone *** fax www.Revdex.com.org/stlouis RE: MO Revdex.com *** *** Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr*** *** involving a damage claim concern. Charter records reflect that Mr*** has yet to have the computer checked for repairs. Charter advised Mr*** we will review the damage claim once the computer has been looked at by a verified service shop A Charter representative contacted Mr*** on August 9, and discussed the above informationThe representative provided Charter’s direct contact information to Mr*** for future reference Regards, Corporate Escalations Charter Communications

August 22, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO *** phone *** fax www.Revdex.com.org/stlouis RE: MO Revdex.com *** ***
Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr*** D *** involving a billing concern. Charter’s records reflect that Charter received the required documentation to process Mr***’s Contract Buyout Offer (CBO) on August 11, Mr*** was informed that the CBO check was mailed on August 15, 2017, and to allow seven to ten business days for delivery A Charter representative contacted Mr*** on August 17, and discussed the above informationThe representative provided Charter’s direct contact information to Mr*** for future reference Regards, Corporate Escalations Charter Communications

September 24, 2017 Revdex.com Serving Eastern Missouri and Southern IllinoisAttn: Dispute ResolutionNBroadway Ste2060StLouis, MO 63102*** phone*** faxwww.Revdex.com.org/stlouis RE: MO Revdex.com *** *** Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms*** *** involving a billing concern. Charter records reflect that Ms*** was not correctly informed the fee with making a payment with a Charter representative. Charter applied a credit to Ms***’s account. A Charter representative contacted Ms*** on September 21, and discussed the above informationThe representative provided Charter’s direct contact information to Ms*** for future reference. Regards, Corporate EscalationsCharter Communications