Charter Spectrum

August 10, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] *** Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr [redacted] E [redacted] involving a service concern Charter’s records reflect that a service visit was performed to investigate Mr***’s concernDuring the visit Mr***’s services were performing properlyMr [redacted] requested no additional investigation due to him wanting to cancel his services and go with another service providerA credit was issued to Mr***’s account for his concern A Charter representative contacted Mr [redacted] on July 31, and discussed the above informationThe representative provided Charter’s direct contact information to Mr [redacted] for future reference Regards, Corporate Escalations Charter Communications Tell us why here

July 30, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr [redacted] M [redacted] involving a billing concern Charter records reflect that the missing equipment was recovered and has been removed from the accountMr [redacted] was informed of his service balance and a copy of his billing statement was sent via emailMr [redacted] has made a commitment to to pay the balance in full on August 4, A Charter representative contacted Mr [redacted] on July 19, and discussed the above informationThe representative provided Charter’s direct contact information to Ms [redacted] for future reference Regards, [redacted] Director – Corporate Escalations Charter Communications

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meIt doesn't appear they take ownership in that this could have been avoided nor did I get a credit on my bill for the inconvenience of me having to work from Starbucks for days then purchase a WiFi hotspot from [redacted] so that I didn't lose my job The technician [redacted] was AWESOME Sincerely, [redacted]

I have never been contacted regarding the adjustment, not by phone call or email The missed call: There was no needs to call back at that timeThe message ended with "if you need anything further please call back." I say it did not require a call back because I had an appointment for another tech to come out; I wanted to wait until the job was completed My appointment was yesterdayI was told they would send a supervisor out to handle thisThe tech did not announce himself as a supervisor nor did he have a badge I could see that had his name [redacted] told me he did encounter a problemHe said he did a fix and also put in a call for a line tech to come out [redacted] asked me to watch TV most of the evening to see if the problem was fixed The line tech was out and said they did a fix which could take 2-days to present itself I did watch TV last night and I had other channels recordingThe issue is a lot worse! (I lost my mom a few months ago so I cry daily, however since this issue has consumed my life I cry more.) Last night I just sat and criedAll I want to do is relax and watch TV to unwind but lately all I do is watch TV and get more stressed out I do not understand why this problem cannot be fixed! I have spoken to other people in the complex that have had service calls as wellOne tenant said she just stopped calling because it never made a differenceI'm sorry I pay for this service, I will not just stop callingCharter needs to find a way to rectify the problem Your Revdex.com team has been wonderful to work with and I must say the speed at which your responses come through is impressive Thank you from a Charter customer that is STILL unsatisfied

August 21, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] *** Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms [redacted] involving a billing concern Charter records reflect that a member of Charter’s Management Team contacted Ms [redacted] and discussed billing in detailMs [redacted] was informed of the credit adjustment that was placed on her account to cover services through Mid October of A Charter representative spoke with Ms [redacted] on August 14, and discussed the above informationThe representative provided Charter’s direct contact information to Ms [redacted] for future reference Regards, Corporate Escalations Charter Communications

September 1, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] StLouis, MO [redacted] (facsimile) stlouis.Revdex.com.org RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms [redacted] involving a billing concern In her complaint, Ms [redacted] states she discovered that she has been paying for services she has been unable to receive Charter’s records reflect that on August 8, 2016, Charter disconnected Ms***’s Charter Video services On August 8, 2016, Charter applied a month promotional offer for Charter’s Internet Once the discount expires Charter’s standard rates are applicable On August 12, 2016, in the interest of customer loyalty, Charter applied an adjustment to Ms***’s Charter account A Charter representative contacted Ms [redacted] on August 30, and reviewed the above information Charter’s direct contact information was provided to Ms [redacted] for future reference Regards, [redacted] Director – Corporate Escalations [redacted] (facsimile)

Complaint: [redacted] I am rejecting this response because: [redacted] from Charter contacted meHe agreed the amount I disputed with Charter was $upon terminationCharter later jacked it up to $255,after I terminated I DID AGREE to pay $to put this behind us, CONTINGENT on him sending me a revised bill stating I would be paid in fullHe said he normally can't do that (really?) but he would tryHe has not Please note his offer of $is $less than Charter wanted when I discontinued serviceHe agreed I disputed the $balance in several recorded conversations with Charter Six dollars! I suspect the $represents $or $in bogus penalties Sincerely, [redacted]

March 16, [redacted] RE: MO Revdex.com [redacted] *** Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms [redacted] involving a billing concern Charter was unable to address Ms***’s concerns without speaking to her for additional information A Charter representative attempted to contact Ms [redacted] on March 9, March 12, March 13, March 14, 2018, and March 16, using the contact telephone number and e-mail address that Charter has on file Charter was unsuccessful in these contact attempts to reach Ms*** On March 16, 2018, Charter mailed Ms [redacted] a letter with Charter’s direct contact information It is Charter’s recommendation that Ms [redacted] contacts Charter directly to expedite a resolution Regards, Corporate Escalations Charter Communications

March 19, [redacted] RE: MO Revdex.com [redacted] *** Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms [redacted] involving a billing concern Charter records indicate on March 16, 2018, Charter contacted Ms [redacted] to discuss her concernsThe representative advised Ms [redacted] that the check for the Contract Buyout should arrive in 5-business days A Charter representative contacted Ms [redacted] on March 16, and discussed the above informationThe representative provided Charter’s direct contact information to Ms [redacted] for future reference Regards, Corporate Escalations Charter Communications

I would like to provide an update to my complaintThe business has resolved my complaint and did a very good job in doing so

September 11, Revdex.com Serving Eastern Missouri and Southern Illinois ***n: Dispute Resolution NBroadway SteStLouis, MO [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr [redacted] involving a billing concern Charter records reflect that a credit was applied to Mr [redacted] ’s account A Charter representative contacted Mr [redacted] on September 5, and discussed the above informationThe representative provided Charter’s direct contact information to Mr [redacted] for future reference Regards, Corporate Escalations Charter Communications

September 11, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] StLouis, MO [redacted] (facsimile) stlouis.Revdex.com.org RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr [redacted] involving a billing concern Charter records reflect a one-time credit was applied to Mr [redacted] ’s accountAdditional coaching was provided to the representatives that interacted with Mr [redacted] and did not provide the appropriate information and assistance A Charter representative contacted Mr [redacted] on September 5, and discussed the above informationThe representative provided Charter’s direct contact information to Mr [redacted] for future reference Regards, Corporate Escalations Charter Communications

Complaint: [redacted] I am rejecting this response because: I appriciated Charter resolving one aspect of my complaint, however my internet should have been at the correct speed from the day their first tech came outi got a phone call from one of the higher ups after a tech came out and I told him I was happy having the correct internet speed however I told him that they will have to compensate me for the months of slow internetA $credit after hours on the phone and a couple hours of techs is an insult after spending $160+ a month for many months of bad service and headaches Sincerely, [redacted]

May 9, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] StLouis, MO [redacted] (facsimile) stlouis.Revdex.com.org RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr [redacted] A [redacted] involving a billing concern In his complaint, Mr [redacted] states he disconnected Charter’s TV service on April 7, 2016, but he continues to be billed for Charter’s TV serviceCharter’s records reflect on April 7, 2016, Mr [redacted] visited Charter’s local office to disconnect Charter’s TV service and return all equipmentDue to an order entry error, Mr [redacted] continued to be billed for Charter’s TV service after the request to disconnectOn May 5, 2016, Charter issued Mr [redacted] an account adjustment for the billing errors that occurredCharter provided coaching to the representative who failed to disconnect Charter’s TV service as requested by Mr [redacted] A Charter representative contacted Mr [redacted] on May 6, 2016, and discussed the above informationThe representative provided Charter’s direct contact information to Mr [redacted] for future referenceRegards, [redacted] Director – Corporate Escalations Charter Communications [redacted] (facsimile)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

May 4, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] StLouis, MO [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] ** Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr [redacted] involving a billing concern Charter’s records reflect that the original work order for Mr**’s service was cancelled because of an incorrect promotion code When the correct code was applied, the pricing was higher than originally quoted A credit was issued to Mr**’s account for the difference in price for four months A Charter representative contacted Mr [redacted] on May 1, 2017, and discussed the above informationThe representative provided Charter’s direct contact information to Mr [redacted] for future reference Regards, [redacted] Director – Corporate Escalations Charter Communications

April 18, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] StLouis, MO [redacted] (facsimile) stlouis.Revdex.com.org RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr [redacted] A [redacted] involving a service concern Charter’s records reflect that on April 5, 2017, Mr [redacted] ’s concerns were forwarded to Charter’s local technical team for reviewCurrently, Charter’s technical team is continuing to work with Mr [redacted] to provide a resolution to his concernsCharter will provide an update once a resolution has been obtained Regards, [redacted] Director – Corporate Escalations

June 7, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] StLouis, MO [redacted] (facsimile) stlouis.Revdex.com.org RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms [redacted] involving a service concern In her complaint, Ms [redacted] states that she was issued insufficient credit for the period her Charter services were inoperable Charter’s records reflect that on May 31, 2016, Ms [redacted] initially contacted Charter to report service issuesOn June 1, 2016, Charter confirmed that Ms [redacted] ’s reported service issues were resolved and an account adjustment was issuedOn June 3, 2016, Charter issued Ms [redacted] an additional account adjustment to resolve her concerns A Charter representative contacted Ms [redacted] on June 6, 2016, and discussed the above informationThe representative provided Charter’s direct contact information to Ms [redacted] for future reference Regards, [redacted] Director – Corporate Escalations Charter Communications

Complaint: [redacted] I am rejecting this response because: Although we made progress by an agreed upon monthly credit, it hasn't been applied to my account yet Also the amount due is much more than what my monthly bill is supposed to be I spoke to accounting and they couldn't figure it out and wasn't able to reach hight management to explain the higher charges I left it as I will pay my bill once someone can explain the charges to me So I'm hoping for someone who knows what's going on to call me Sincerely, [redacted]

September 10, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr [redacted] M [redacted] involving a billing concern Charter’s records reflect Mr [redacted] spoke with a Charter representative on August 24, regarding disconnecting his servicesUpon review of this interaction, the representative failed to properly disconnect Mr [redacted] ’s servicesThis action caused Mr [redacted] ’s account to still be billed until August 31, Mr [redacted] was informed of Charter’s findingsA credit was applied to Mr [redacted] ’s account to cover the time billed after his original requested disconnection dateAdditional coaching was provided to the representative that failed to properly disconnect Mr [redacted] ’s services as requested A Charter representative contacted Mr [redacted] on August 31, and discussed the above informationThe representative provided Charter’s direct contact information to Mr [redacted] for future reference Regards, Corporate Escalations Charter Communications