Charter Spectrum

I received a call from [redacted] and he had told me that Charter was going to make the adjustment to my billing statement per my complaint He said a corrected bill would be sent to me and I would pay that bill upon receipt I was satisfied with this resolution However, I have not as of 7/13/received the corrected billing statement I want to pay the bill but I would like to have the corrected billing statement in order to make the payment Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

March 23, [redacted] RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms [redacted] involving a billing and service concern Charter records indicate on March 22, 2018, during a scheduled service visit, Charter’s technicians were able to verify that Ms [redacted] is receiving OnDemand serviceAdditional work was completed to assist and ensure the issues do not occur moving forwardCharter’s representative also reviewed Ms [redacted] ’s bill for accuracy and determined she is being billed correctly A Charter representative contacted Ms [redacted] on March 22, during the service visit and discussed the above informationThe representative provided Charter’s direct contact information to Ms [redacted] for future reference Regards, Corporate Escalations Charter Communications

Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr [redacted] involving a service issue In his complaint, Mr [redacted] states that he continues to experience intermittent issues with his Charter Internet service without resolutionMr [redacted] alleges that technicians are late, do not contact him prior to coming to his home, and there is no communication between technicians Charter records reflect that on January 5, 2016, Charter's technician completed external maintenance within Mr***'s area, which resolved his Internet service issuesOn the same day, Mr [redacted] advised Charter's representative that his Internet service was working properlyCharter advises Charter's pre-call is followed per Charter's policy A Charter representative contacted Mr [redacted] on January 6, and reviewed the above informationThe representative provided Charter's direct contact information to Mr [redacted] for future reference Regards, [redacted] Executive Escalation Manager Charter Communications [redacted] (facsimile)

August 17, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr [redacted] involving a billing concern Charter confirmed that the length of the promotional pricing for Mr [redacted] ’ TV package is months Mr [redacted] was informed of the length of the Showtime and Internet promotions A Charter representative contacted Mr [redacted] on August 16, and discussed the above informationThe representative provided Charter’s direct contact information to Mr [redacted] for future reference Regards, Corporate Escalations Charter Communications

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I regretfully find that this resolution is inevitable Charter Communications isn't being forthcoming with information and placing blame on myself for operating a small business out of my home That are placing blame on myself for sending business emails, when indeed the problem occurs with business and personal emails Even as my calls were escalated to higher resolution departments, they continued to deflect blame from their own faults It was only when I spoke with Charter's Subscriber Services Security Team was the root of my problem address It is unfortunate that even in their reply Charter still places blame on the customer when her own facts are incorrect based on my conversation with the Subscriber Services Security Team After having my IP Address changed by Charter, I was still Balcklisted by companies Based on my conversation with P*&*& [redacted] (Name hidden) he is the one and only person who handles Blacklisting issues for the entire Charter Company He informed me he could resolve all my blacklisting issues but and that was because I was on a residential platform NEVER in ANY PART of our conversation did he say the reasoning was because I sent Business related email Charter's reply is MISLEADING and boarders nonfactual Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2016/03/02) */ Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr [redacted] involving a billing concern In his complaint, Mr [redacted] states that on January 11, 2016, he attempted to cancel Charter's TV service, only to discover that he continued to be billed for service that was not used Charter's records reflect that on January 11, 2016, Mr [redacted] contacted Charter to disconnect his mother's accountUpon review of the interaction, Charter determined that the account was not disconnected as requested and he was provided inaccurate information regarding Charter's Power of Attorney (POA) processOn February 9, 2016, Charter verified that the equipment on the account was returnedOn February 29, 2016, Charter processed the disconnection as requested by Mr***In addition to disconnecting service, Charter processed an account adjustment totaling $to zero out the account balanceCharter provided valuable feedback to the representative that initially interacted with Mr [redacted] to ensure that proper policies and procedures are followed moving forward A Charter representative contacted Mr [redacted] on February 29, 2016, and reviewed the above informationThe representative provided Charter's direct contact information to Mr [redacted] for future reference Regards, [redacted] D [redacted] Executive Escalation Manager Charter Communications [redacted] SC XXXXX XXX-XXX-XXXX [redacted] (facsimile) Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/03/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) While I am anxious to see an actual revised statement from Charter, assuming it does show a "zero account balance" I am satisfied

Dear Dispute Resolution:This letter is in response to your correspondence regarding the complaint submitted by Ms [redacted] involving a billing concern In her complaint, Ms [redacted] states Charter’s representative mislead her while selling the services and considers it advertising Ms [redacted] alleges Charter’s representative advised her she “won” a free day trial and if she chose to no longer use it all she would have to do is call and cancelMs [redacted] states when contacted Charter to she was informed her Internet rate would now increase, which was not explained from the initial representative Charter’s records reflect that on March 2, 2016, Ms [redacted] accepted a promotional offer for Charter’s Spectrum TV Streaming service along with her existing Internet service After investigating the details surrounding the upgrade of service, it was determined that the rate increase when removing a line of business was not included causing Ms [redacted] ’ billing increase Ms [redacted] terminated the Spectrum streaming services on March 21, On March 25, 2016, in the interest of customer loyalty, Charter’s representative reapplied the month promotional offer for Charter’s Internet service at $per month prior to taxes and fees Valuable feedback was provided to those involved to ensure Charter’s policy and procedures are followed in the future.A Charter representative contacted Ms [redacted] on March 23, and reviewed the information above The representative provided Charter’s direct contact information to Ms [redacted] for future reference Regards, [redacted] ***Director – Corporate EscalationsCharter Communications [redacted] (facsimile)

Complaint: [redacted] I am rejecting this response because:Please notify all collection agencies that the equipment was cleared Sincerely, [redacted]

July 20, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms [redacted] involving a billing concern Charter’s records reflect that Charter went over Ms [redacted] ’s bill in review with herMs [redacted] was informed of different ways to modify her service to lower her current billing rateMs [redacted] opted not to make any changes to her account at this time A Charter representative contacted Ms [redacted] on July 13, and discussed the above informationThe representative provided Charter’s direct contact information to Ms [redacted] for future reference Regards, [redacted] Director – Corporate Escalations Charter Communications

July 17, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] StLouis, MO [redacted] (facsimile) stlouis.Revdex.com.org RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms [redacted] involving her experience Charter records reflect on July 14, Charter representative contacted Ms [redacted] and advised her that a credit was applied to her accountThe representative provided Charter’s direct contact information to [redacted] for future reference Regards, [redacted] Director – Corporate Escalations Charter Communications

August 17, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr [redacted] J [redacted] involving a billing concern Charter records reflect that a Charter representative informed Mr [redacted] that the activation fee is a standard fee that will not be waived A Charter representative contacted Mr [redacted] on August 16, and discussed the above informationThe representative provided Charter’s direct contact information to Mr [redacted] for future reference Regards, Corporate Escalations Charter Communications

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meActually, once they received this information, they were very prompt in taking care of the on going issueIt was fixed within hours Sincerely, [redacted]

August 14, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] StLouis, MO 314-645-phone 314-645-fax stlouis.Revdex.com.org RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms [redacted] involving a Collections concern Charter’s records reflect that the balance with collections does not include equipment charges A Charter representative contacted Ms [redacted] on August 10, and confirmed the above informationThe representative provided Charter’s direct contact information to Ms [redacted] for future reference Regards, Corporate Escalations Charter Communications

March 21, [redacted] RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr [redacted] involving a service concern Charter was unable to address Mr***’s concerns without speaking to HIM for additional information A Charter representative attempted to contact Mr [redacted] on March 13, 14, and 19, using the contact telephone number and e-mail address that Charter has on file Charter was unsuccessful in these contact attempts to reach Mr*** On March 20, Charter mailed Mr [redacted] a letter with Charter’s direct contact information It is Charter’s recommendation that Mr [redacted] contacts Charter directly to expedite a resolution Regards, Corporate Escalations Charter Communications

July 12, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms [redacted] involving a billing concern Charter records reflect that Ms [redacted] was informed that all debts are valid on the four Charter accounts listed in her name and address on fileMs [redacted] has requested no further contact from Charter regarding this matter A Charter representative spoke with Ms [redacted] on July 12, and discussed the above informationThe representative provided Charter’s direct contact information to Ms [redacted] for future reference Regards, [redacted] Director – Corporate Escalations Charter Communications

March 13, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] StLouis, MO [redacted] (facsimile) stlouis.Revdex.com.org RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms [redacted] involving a service issue Ms***’s inquiry was escalated to the appropriate Charter team for further investigation Upon completing the investigation, Charter determined that services are currently not available at Ms***’s location A Charter representative contacted Ms [redacted] on March 8, and discussed the above informationCharter’s direct contact information was provided to Ms [redacted] for future reference [redacted] Director – Corporate Escalations

May 18, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] *** Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr [redacted] involving a billing concern Charter’s records reflect that on May 12, 2017, a Charter representative spoke with Mr [redacted] regarding his concernThe representative reviewed Mr***’s current billing rate, and offered a twelve month promotional service packageMr [redacted] agreed to this new billing rate, and his account was adjusted to reflect this new package A Charter representative contacted Mr [redacted] on May 12, and discussed the above informationThe representative provided Charter’s direct contact information to Mr [redacted] for future reference Regards, [redacted] Director – Corporate Escalations Charter Communications

May 8, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] StLouis, MO [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms [redacted] M [redacted] involving a fraud concern Charter is unable to resolve Ms [redacted] ’s concerns without speaking with her directly A Charter representative attempted to contact Ms [redacted] on April 26, April 27, April 28, and May 1, using the contact telephone number that Charter has on file Charter was unsuccessful in these contact attempts to reach Ms [redacted] On May 1, 2017, Charter mailed Ms [redacted] a letter with Charter’s direct contact information It is Charter’s recommendation that Ms [redacted] contacts Charter directly to expedite a resolution Regards, [redacted] Director – Corporate Escalations Charter Communications

October 18, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] StLouis, MO [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] *** Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms [redacted] *** involving a service concern Charter records reflect that the necessary work was completed on October 13, 2017, in an effort to resolve the reported issue A Charter representative spoke with Ms*** on October 18, and discussed the above informationThe representative provided Charter’s direct contact information to Ms*** for future reference Regards, Corporate Escalations Charter Communications Tell us why here