Charter Spectrum

January 30, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] StLouis, MO [redacted] (facsimile) stlouis.Revdex.com.org RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr [redacted] involving a billing concern In his complaint, Mr [redacted] states that he experienced intermittent Internet service issues several hours after the service was installed Mr [redacted] also states he was also provided information by the technicians regarding the service issue Mr [redacted] has since canceled his Charter services and requests that he is not charged for the service due to the intermittent issues Charter records reflect a credited was applied to Mr [redacted] ’s Charter account to reflect a zero balance since his request to disconnect services was within days of his installation date A Charter representative contacted Mr [redacted] on January 26, and discussed the above informationThe representative provided Charter’s direct contact information to Mr [redacted] for future reference Regards, [redacted] Director – Corporate Escalations

June 14, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr [redacted] involving a damage claim refund and billing concern Charter records reflect that on June 9, Mr [redacted] confirmed receipt of the refund checkMr [redacted] is aware that Charter has determined that additional credit is not warranted A Charter representative contacted Mr [redacted] on June 9, and discussed the above informationThe representative provided Charter’s direct contact information to Mr [redacted] for future reference Regards, [redacted] Director – Corporate Escalations Charter Communications

May 8, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] StLouis, MO [redacted] (facsimile) stlouis.Revdex.com.org RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr [redacted] B [redacted] involving a billing concern Charter’s records reflect that when Mr [redacted] called to cancel an install, he was not listed as an authorized user on the account A Charter representative contacted Mr [redacted] on April 28, 2017, and discussed the above informationThe representative provided Charter’s direct contact information to Mr [redacted] for future reference Regards, [redacted] Director – Corporate Escalations Charter Communications

As of yesterday I have internet at the houseCharter came out and installed itThat resolves my complaintI am now satisfied

Initial Business Response / [redacted] (1000, 5, 2016/01/18) */ Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr [redacted] involving a billing concern In his complaint, Mr [redacted] states that Charter made a billing error, which resulted in a late fee and unpaid charges reapplied back to his account Charter records reflect on November 9, 2015, a misapplied payment; totaling $was applied to Mr [redacted] 's account in errorOn December 7, 2015, Charter removed the payment from Mr [redacted] 's account and applied it to the correct accountOn January 8, 2016, Charter issued Mr [redacted] an account adjustment, totaling $109.09, for the billing errorThe adjustment reflects the amount previously taken from Mr [redacted] 's account along with the charged late fee A Charter representative contacted Mr [redacted] on January 8, 2016, and reviewed the above informationThe representative provided Charter's direct contact information to Mr [redacted] for future reference Regards, [redacted] D [redacted] Executive Escalation Manager Charter Communications [redacted] SC XXXXX XXX-XXX-XXXX [redacted] (facsimile) Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/19) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Complaint: [redacted] I am rejecting this response because: Charter/ Spectrum caused harm to my credit report by falsely reporting a debt that I did not owe. As I had stated, all equipment had been returned. This was confirmed by Charter/Spectrum. However, all they offered me for the mistake they made was a “sorry for the inconvenience”. They reported me to a collection agency for their own negligence and expect me to be ok with it. This speak volumes of how Charter / Spectrum‘s customer service department is ran, horribly. , [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me [redacted] , in the Saginaw, MI dispatch department, explained everything to me He was very professional, helpful AND knowledgeableIn my opinion he is an exemplary employee and had I been able to get through to him from the beginning, I wouldn't have had to file this complaint to get answers to my basic questions...only to report the terrible service from the two ppl in the video repair dept I now have ***'s direct work number so going forward, if I have any other questions I WILL call him firstMy guess is that even if he doesn't know the answer to any given question he'll be better able to direct me to the correct person to speak with Sincerely, [redacted]

August 2, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr [redacted] A [redacted] involving a service concern Charter’s records reflect that a service visit was performed to investigate Mr [redacted] ’s concernCharter was able to determine that Mr [redacted] was receiving his subscribed Internet speedMr [redacted] ’s router was causing the drop in his Internet speedMr [redacted] is aware that his router will need to be replaced to be able to receive his full Internet speed A Charter representative contacted Mr [redacted] on July 31, and discussed the above informationThe representative provided Charter’s direct contact information to Mr [redacted] for future reference Regards, Corporate Escalations Charter Communications

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] The Facts:----------------From: [redacted] [mailto:[email protected]] Sent: Friday, June 09, 9:PMTo: Bent, Elizabeth Subject: RE: Spectrum dispute with [redacted] ***Dear MsElizabethI appreciate your patience, expertise and tremendous efforts, to investigate and find a common ground regarding Spectrum dispute with [redacted] *** My opinion is that duplicate billing on (April 1, 2017), (June 1, 2017) and a failure to withdraw, by auto pay, the monthly fee on (April 26, 2017), crated a chain of reactions, involving my Chase Bank protecting my Interests, and Spectrum Bank protecting Spectrum Interests, spiraling in a very complicated and ugly dispute.My personal opinion is that an improvement in the software, may identify the problem and raise a red flag, preventing these issues to recur in the future.I wish you the best of health, happiness and prosperity, and I wish Spectrum great success.Yours truly[redacted] ***From: Bent, Elizabeth [mailto:[email protected]] Sent: Monday, June 12, 9:AMTo: [redacted] Subject: RE: Spectrum dispute with [redacted] ***Thank you Mr***!I will forward your feedback regarding our billing system and auto pay to our banking services team.I have adjusted the pending payment on your account to be for the amount of $which is scheduled to be processed on 6/There are no other charges or balance on the accountI understand you are starting new service with another provider on 6/so we can continue to stay in touch to ensure your account with Spectrum is closed down correctlyHave a great day and thank you again for working with me-------------------------------------------------------My Comment:Spectrum removed from my account the charge of Total Due of $dated May 30, I reported to you and them as:{Spectrum, with a document dated May 30, 2017, based on allegations, is charging me for an Extra Total Due of $306.23, and Intimidating me with the statement:...}In fact on my 26, my balance was $0.00.I Set up a contract with AT&T for Internet, TV and Phone for $month, fixed for two years, and informed Spectrum, that a decided to go from Spectrum.With theirs errors Spectrum lost one customers.The person appointed by Spectrum MsElizabeth Bent is a great asset for Spectrum, but 'One Sparrow does not make a Summer'.Thank you Revdex.com for helping me to solve this very complicated and ugly dispute.Sincerely, [redacted] ***

July 24, 2017 RevDex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.bbb.org/stlouis RE: MO BBB [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a billing concern. Charter’s records reflect that an additional credit was applied to Mr. [redacted] ’s account regarding his concern. A Charter representative contacted Mr. [redacted] on July 21, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference. Regards, [redacted] Director – Corporate Escalations Charter Communications

Complaint: [redacted] I am rejecting this response because: I was told by [redacted] that the information pricing, speeds, fees were incorrect that were quoted to me by previous representativesHowever as the service provider was unable to do anything about the $activation fee I told her I would have to choose the slower planI was told I was going to get a call back that same evening about setting up service at my address however I never did receive a call backThe number I was provided to call back at with the extension is now no longer valid Sincerely, [redacted]

March 24, [redacted] RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms [redacted] involving a billing concern Charter records indicate on March 19, 2018, a Charter representative spoke with Ms [redacted] regarding her concerns The representative reviewed Ms [redacted] ’s account for accuracy and educated her on the requirements for using the seasonal service A Charter representative contacted Ms [redacted] on March 19, and discussed the above informationThe representative provided Charter’s direct contact information to Ms [redacted] for future reference Regards, Corporate Escalations Charter Communications

Complaint: [redacted] I am rejecting this response because:I never received any contact information, for future problems, from the Spectrum representative, which I would have greatly appreciated. Other than that, the representative was helpful. Sincerely, [redacted]

October 4, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms [redacted] involving a billing concern Charter records reflect that Ms [redacted] ’s father (the account holder) was not provided accurate information regarding the monthly rate, taxes, and fees for the plan to which he subscribed Charter corrected the account to match the rate quoted A Charter representative contacted Ms [redacted] on September 28, and discussed the above informationThe representative provided Charter’s direct contact information to Ms [redacted] for future reference Regards, Corporate Escalations Charter Communications Tell us why here

September 5, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] *** Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr [redacted] involving a service concern Charter records reflect that on September 3, 2017, the necessary work was completed to bury the cable as requestedMrInk was informed that he has the best rate for the services to which he subscribes A Charter representative spoke with Mr [redacted] on September 5, and discussed the above informationThe representative provided Charter’s direct contact information to Mr [redacted] for future reference Regards, Corporate Escalations Charter Communications

August 25, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr [redacted] V [redacted] involving a billing concern Charter’s records reflect that Mr [redacted] was offered a different promotional package that would include his requested channelsMr [redacted] accepted this offer, and his account was adjusted to reflect this new promotional rateMr [redacted] is aware of his new billing rate for servicesAdditional coaching was provided to the representative that interacted with Mr [redacted] but did not provide a clear explanation of the changes being made to his account A Charter representative contacted Mr [redacted] on August 21, and discussed the above informationThe representative provided Charter’s direct contact information to Mr [redacted] for future reference Regards, Corporate Escalations Charter Communications

August 28, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr [redacted] E [redacted] involving a billing concern Charter’s records reflect that the required documentation was received from Mr [redacted] and he was informed he is eligible for the Contract Buyout offerA check will be sent directly to Mr [redacted] for this offer A Charter representative contacted Mr [redacted] on August 23, and discussed the above informationThe representative provided Charter’s direct contact information to Mr [redacted] for future reference Regards, Corporate Escalations Charter Communications Tell us why here

September 2, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr [redacted] Charter is continuing to review Mr [redacted] ’s issue Charter will continue to be available to Mr [redacted] should he have any questionsCharter’s direct contact information has been provided for future reference Regards, Corporate Escalations Charter Communications Tell us why here

*** *** is knowledgeable, personable and professionalOverall, we were quite pleased with his job of removing a tree on our propertyHe was attentive to our requests, gave a thorough explanation of the work he would do, submitted a written quote in a timely manner and kept us informed when the work would be accomplishedHis workmanship was impressiveHe has earned out highest endorsement

August 18, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution *** ** *** *** ***
*** *** ** *** 314-645-phone 314-645-fax www.Revdex.com.org/stlouis RE: MO Revdex.com *** ***
Dear
Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr*** * *** involving a billing concern. Charter would need to speak with Mr*** directly to address his concern A Charter representative attempted to contact Mr*** on August 10, August 11, August 14, and August 15, using the contact telephone number and e-mail address that Charter has on file. Charter was unsuccessful in these contact attempts to reach Mr***. On August 15, 2017, Charter mailed Mr*** a letter with Charter’s direct contact information. It is Charter’s recommendation that Mr*** contacts Charter directly to expedite a resolution Regards, Corporate Escalations Charter Communications Tell us why here