Charter Spectrum

Complaint: ***
I am rejecting this response because:Spectrum cable charged my for service not received, The attached clearly show I'm owed $yet Spectrum continues to issue me a refundAdditionally not sure what number Spectrum claim to be calling everyday since August 14th since I never received any calls from Spectrum and/or voice messages.Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to mei want to clarify one thing, I did not refuse to move the modemOur home has an entire house system and in order to use it the modem must go where the system isThe closet has a hollow door and is approximately 20feet from the main living areaThis is where I had used the *** Modem with no issuesIt was not an issue of the modem being in the vloset, the issue was the Specttum service
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is what the company has decided is the best they can do for me (or at least that's all they are willing to do for me)The rep did give me the number to call him directly if I have any more service issuesHopefully, I won't have to call him, but I will if I need toIf these issues still continue in the future and they don't help me like they should, I'll most definitely be back on here filing another complaintThey paid most of a full month's internet bill minus a few dollars.All in all, at least they responded quickly to my complaint unlike the many other well-known companies I've filed against in the past year that have either ignored the complaint or acted like they weren't in the wrong in any wayBut every person and company must learn that you always reap what you sow when you mistreat your customers thinking that you can get away with it, God will make sure of it
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.It is disappointing when big companies like Spectrum don't do the honest and ethical thing without the consumer having to file a cmplaintI am, however, happy that the issue has been addressed.
Sincerely,
*** ***

September 14, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO *** phone *** fax www.Revdex.com.org/stlouis RE: MO Revdex.com *** ***
Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr*** P *** involving a billing concern. Charter records reflect that Mr*** added Cable and Phone service in the middle of his billing cycle which resulted in the increase of his monthly billing statementMr*** was informed that he does not qualify for Charters Money Back Guarantee Program as the day enrollment period lapsed on August 18, MrFrancis opted to Internet only service that went into effect on September 6, A Charter representative spoke with Mr*** on September 07, and discussed the above informationThe representative provided Charter’s direct contact information to Mr*** for future reference Regards, Corporate Escalations Charter Communications

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is partially satisfactory to me.The business offered to increase the speed of internet that I'm paying for However, I am still overall dissatisfied with my service from Charter Spectrum If there was credible competition with Charter Spectrum in my area, I would change services immediately.Furthermore, even though they can technically claim that they notified me of the billing change, the method that they used to spike my price was underhanded at best Basically, I feel railroaded into complying with their vampiric billing practices
Sincerely,
*** ***

October 5, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO *** phone *** fax www.Revdex.com.org/stlouis RE: MO Revdex.com *** ***
Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr*** *** involving a billing concern. Charter records reflect that Mr*** made a payment to clear the service balance on September 25, 2017. Charter confirmed the balance has been recalled from collections A Charter representative contacted Mr*** on September 27, and discussed the above informationThe representative provided Charter’s direct contact information to Mr*** for future reference Regards, Corporate Escalations Charter Communications Tell us why here

March 27, *** *** ***
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*** RE: MO Revdex.com *** ***
Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr*** *** involving a service concern. Charter’s records reflect on March 21, 2018, a technician replaced the node and node housing to address the customer’s service issuesA representative also provided the customer with a credit for internet services on March 27, A Charter representative contacted Mr*** *** on March 26, and discussed the above informationThe representative provided Charter’s direct contact information to Mr*** *** for future reference Regards, Corporate Escalations Charter Communications

This is my 2nd filing against CharterOn Jan16th I switched my Charter Business phone to *** Business phoneI need to keep the same phone numberThis is a businessSince being with *** my customers cannot call through to my business phone on their home CHARTER LAND LINE I CAN call them back on the charter land lineI am told by a Charter customer service person that it is not Charters problemPeriodI was also advised by Charter rep to "just get a new number" *** communications says it IS A PROBLEM STEMMING FROM CHARTER*** wants me to give them my Customers phone numbers to get it fixedI will not give out private phone numbersThat is ridiculousI should not have to do that to get my business phone line fixedI have been on the phone to *** Every Day since Feb1,I as a customer should not have to be the middle person between these companies to get this fixedI NEED IT FIXED

Complaint: ***
I am rejecting this response because:I am still upset at the fact that the INCORRECT amount was sent to the Credit Bureau and now is a negative reflection on my credit reportI would like to continue a positive relationship with this company for future services. However, I do not feel I am being treated fairly due to the equipment confusionI have continued to receive the incorrect amount owed to the company therefore, I have not attempted to settle the final bill because it has been incorrect. I would gladly pay the remaining balance if I could get the correct remaining balance in writing(paper bill) AND the negative reflection removed from my credit report Sincerely,
*** ***

I still have not received any response from Mr***Now that my services are disconnected I need him to call my cell phone

March 29, *** *** ***
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*** RE: MO Revdex.com *** *** Dear Dispute Resolution:
This letter is in response to your correspondence regarding the complaint submitted by Mrs*** *** involving a billing issue. Charter records indicate on March 16, 2018, a representative spoke with Mrs*** regarding her billing concerns. The representative reviewed Mrs***’s account for accuracy and confirmed that all charges and fees are valid. Mrs*** was informed that a credit was applied to her account on March 12, for service issues A Charter representative contacted Mrs*** on March 16, and discussed the above informationThe representative provided Charter’s direct contact information to Mrs*** for future reference Regards, Corporate Escalations Charter Communications

August 9, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution *** ** *** *** ***
*** *** ** *** 314-645-phone 314-645-fax www.Revdex.com.org/stlouis RE: MO Revdex.com *** ***
Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr*** *** involving service and billing concerns. Charter records reflect that Mr***’s service issues were resolved during a service visit on August 2, 2017. As Mr*** is not an authorized user on the account Charter is unable to discuss any billing issues with him. Charter advised Mr*** to have the account holder contact Charter to discuss the request for credit A Charter representative contacted Mr*** on August 2, and discussed the above informationThe representative provided Charter’s direct contact information to Mr*** for future reference Regards, Corporate Escalations Charter Communications

August 16, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO *** phone *** fax www.Revdex.com.org/stlouis RE: MO Revdex.com *** ***
Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms*** J *** involving a billing concern. Charter’s records reflect that authorized user, Mr*** ***, made payment arrangements with Charter regarding Ms***’s accountA Charter representative spoke with Mr*** and reviewed the details of the balance due, all dates and amounts of the payment arrangement, and unreturned equipmentMr*** is aware that the balance due is valid, and the equipment would need to be returned A Charter representative contacted Mr*** on August 9, and discussed the above informationThe representative provided Charter’s direct contact information to Mr*** for future reference Regards, Corporate Escalations Charter Communications

These problems have been going on for over yearsEvery time that they have come out to fix my service, the problems are not corrected. I did not say that there were missed appointments. I did have a rude technician and I was told that Charter was going to send out a technician and I did tell them if it was the rude technician not to bother sending him.Todd Bennett came to check on my service and he was "ugly" and asked what I wanted to do and I only want to have him fix my service.I was also told that I would pay my bill and that my bill was going to increase to over $next month.I ask for Charter to please call me and to fix my service with them. I also do not want to see any increase in my billing statement considering I do not have full use of service for which I am currently paying.I would really like to have Charter call me or have *** *** contact me. I need my service fixed once and for all

August 4, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO *** phone *** fax www.Revdex.com.org/stlouis RE: MO Revdex.com *** ***
Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr*** *** involving a billing concern. Charter’s records reflect that upon his request, Mr***’s contact telephone number was placed on Charter’s Do Not Call list on August 2, Mr*** confirmed with Charter that he has now received his refund check A Charter representative contacted Mr*** on August 3, and discussed the above informationThe representative provided Charter’s direct contact information to Mr*** for future reference Regards, Corporate Escalations Charter Communications

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
Spectrum continues to insist I am being charged the correct retail rate for Internet service, $/ month, despite clear evidence on their own web site that this is incorrect See here: https://***/content/dam/residential/pdfs/rate-cards/SD/SD1-RC-SPP-SanDiego.pdf Retail rates from their document show I should be charged $/ month Spectrum continues to advertise one price and charge something different.The previous Spectrum agent acknowledged this price discrepancy but refused to provide recompense Further, a previous agent claimed to be applying a discount of $/ month to my account for the next months The next Spectrum agent I spoke to knew nothing about it
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.*** *** of Charter Construction worked with me to resolve the damage to my lawnMy lawn has now been fixed to my satisfaction*** *** was the only person at Charter that took it upon himself to take the required in-person action (Not Lip-Service over the phone like all of the others at Charter that I dealt with over the past weeks) needed to rectify the situation in a timely fashion*** was always respectful and maintained a collective customer oriented persona.
Sincerely,
*** ***

August 30, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO *** phone *** fax www.Revdex.com.org/stlouis RE: MO Revdex.com *** *** Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr*** *** involving a billing concern. Charter records reflect that a Charter representative discussed billing with Mr*** in detailMr*** was offered additional service packages but declined all offers A Charter representative spoke with Mr*** on August 25, and discussed the above informationThe representative provided Charter’s direct contact information to Mr*** for future reference Regards, Corporate Escalations Charter Communications Tell us why here