Charter Spectrum

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meCharter Spectrum did reach out to me at your behest, and has satisfactorily resolved the dispute They will stop harassing me for money that I don't owe, have corrected their system records, and guarantee me that there will be no negative impact on my credit
Sincerely,
*** ***

September 12, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO *** phone *** fax www.Revdex.com.org/stlouis RE: MO Revdex.com *** ***
Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms*** *** involving a billing concern. Charter records reflect that Ms*** is being billed accurately for the services to which she subscribes A Charter representative contacted Ms*** on September 7, and discussed the above informationThe representative provided Charter’s direct contact information to Ms*** for future reference Regards, Corporate Escalations Charter Communications

October 6, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO *** phone *** fax www.Revdex.com.org/stlouis RE: MO Revdex.com *** ***
Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr*** M *** involving a serviceability concern. Charter’s records reflect that construction is required to make Mr***’ home serviceableIn order to start the construction process, Mr*** would need to contribute part of the construction costMr*** has declined to move forward with the construction processCharter has marked his address as unserviceable to prevent future mailed advertisements being sent to his home A Charter representative contacted Mr*** on October 3, and discussed the above informationThe representative provided Charter’s direct contact information to Mr*** for future reference Regards, Corporate Escalations Charter Communications Tell us why here

August 7, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO *** phone *** fax www.Revdex.com.org/stlouis RE: MO Revdex.com *** ***
Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms*** L *** involving a service concern. Charter’s records reflect that a service visit was performed to address Ms***’s concernsCharter was able to place the buried cable in a new location at Ms***’s request A Charter representative contacted Ms*** on July 29, and discussed the above informationThe representative provided Charter’s direct contact information to Ms*** for future reference Regards, Corporate Escalations Charter Communications

September 19, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO *** phone *** fax www.Revdex.com.org/stlouis RE: MO Revdex.com *** ***
Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms*** J *** involving a serviceability concern. Charter’s records reflect that Ms***’s home will be serviceable after required construction is completedMs*** is aware of the construction process and timelineCharter will stay in contact with Ms*** to keep her updated during the construction process A Charter representative contacted Ms*** on September 13, and discussed the above informationThe representative provided Charter’s direct contact information to Ms*** for future reference Regards, Corporate Escalations Charter Communications Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meA charter supervisor was in contact with me several times and was kind and helpfulThey completely solved my issue and I believe they are doing their best to make sure it won't happen again.
Sincerely,
*** ***

March 21, *** *** ***
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*** RE: MO Revdex.com *** ***
Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms*** *** involving a billing concern. Charter records indicate on March 15, 2018, a Charter representative spoke with Ms*** regarding her billing concerns. The representative advised Ms*** that a credit has been applied to her account for the payment fees and the EFT payment method restriction has been lifted A Charter representative contacted Ms*** on March 15, and discussed the above informationThe representative provided Charter’s direct contact information to Ms*** for future reference Regards, Corporate Escalations Charter Communications

Poor customer serviceI was just charged $per statement to get statements beyond months! This is extortion at its finestMy internet continues to go up in price with no competition in sight

I have called the office starting 1/11/and have not gotten the cable wire up out of my yard as of 2/3/ The last date scheduled was 1/29/ I pay my cable bill and can't understand why they will not pick the line up
My acct # is ***
The name on the acct is *** ***, who is deceased

August 27, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO *** phone *** fax www.Revdex.com.org/stlouis RE: MO Revdex.com *** ***
Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr*** M*** involving a refund request concern. Charter records reflect that Mr*** has been approved for the Contract Buyout ProgramAs a result, Charter mailed a refund check to Mr***’s addressMr*** was informed that he will receive his refund check within 7-business days A Charter representative spoke with Mr*** on August 24, and discussed the above informationThe representative provided Charter’s direct contact information to Mr*** for future reference Regards, Corporate Escalations Charter Communications

August 24, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO *** phone *** fax www.Revdex.com.org/stlouis RE: MO Revdex.com *** ***
Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr*** *** involving a billing concern. Charter’s records reflect that Mr*** spoke with a Charter representative regarding setting up TV and Internet servicesUpon review of this interaction, the representative did quote the correct monthly billing rate for his subscribed servicesThe representative did fail to properly discount the activation fee as promised to Mr*** Mr*** was informed of Charter’s findingsA credit was applied to Mr***’s account for the activation fee A Charter representative contacted Mr*** on August 24, and discussed the above informationThe representative provided Charter’s direct contact information to Mr*** for future reference Regards, Corporate Escalations Charter Communications

August 4, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution ** *** *** *** *** *** *** ** *** *** *** (facsimile) stlouis.Revdex.com.org RE: MO Revdex.com *** ***
Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms*** *** involving a billing concern. Charter records reflect on July 29, 2017, a Charter representative reviewed Ms*** ‘s account and at this time Ms*** decided to stay with her current pricingAn adjustment was applied to Ms***’s accountThe representative provided Charter’s direct contact information to Ms*** for future reference Regards, Corporate Escalations Charter Communications

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** Absolutely a palling response to go with the absolutely a palling service The servicemen have been out more times than stated in the email aboveI have also called Louise back four times and left voicemails with absolutely no response The allegations above of the internetworking are lies as it still does not work which can be proven with the numerous videos I have taken show showing the Internet connection still does not work at various hours of the day, Is still nowhere near high-speed and the fact that Netflix still will not connect on any TVs and the Internet is now in worse shape than it was previously On the second visit the employees realized one of the boxes was out of date swapping it out though that's still did not solve any problems the employees have also been here three times as stated wasting numerous hours of my time at least eight total To still no avail Previous comments are still being asked for it to resolve this issue

Complaint: ***
I am rejecting this response because: Everything said in this response is either 1) or 2) does not really concern us or this complaint. We did not refuse a ride. We refused to get in the last carriage that arrived with the disheveled driverWhether she worked all night in a barn is not our concern. That's your concern. My complaint is simply this. We paid to ride a carriage at a certain time set by the company. We arrived at this location at the instructed time set by the company. We were skipped by the company. We waited patiently for our ride. Plenty of other carriages were parked there awaiting passengers to board. The lady at the booth blamed a fictitious person for her error instead of apologizing and accepting responsibility. She was rude and unprofessional. The company's response still does not justify why she attempted to place us in the rear carriage with the disheveled driver when there were clearly other carriages ahead of her awaiting passengers and we were clearly there the longest waiting to ride due to the lady's (Company's) error. At this point, reading how this company tries to justify its actions it seems more important to me, now , to get to word out to others who view Revdex.com and the other agencies I wrote to, of the low character of the proprietors of this carriage business.
Regards,
*** ***

September 14, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO *** phone *** fax www.Revdex.com.org/stlouis RE: MO Revdex.com *** ***
Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr*** K *** involving a billing concern. Charter records reflect that Mr*** was informed that Charter does not guarantee customers a lifetime rate for their pricing and level of servicesMr*** was educated on Charter’s Residential Subscriber Agreement A Charter representative spoke with Mr*** on September 08, and discussed the above informationThe representative provided Charter’s direct contact information to Mr*** for future reference Regards, Corporate Escalations Charter Communications

AUGUST 23, 2016, problem started when our cable was broken in our front lawn Temporary cable was placed a few days later and was informed I would be contacted within days for future permanent cable burial scheduling
Since August 23rd, I have placed follow up calls, September 19th, October 5th, October 19th, October 31, November 8th, November 14, During this time period, have spoken with different supervisors Supervisor 1, *** Exton October 19, Supervisor 2, Naomi October 31, @ which time I emailed pictures Supervisor ***, November 8, who I corresponded with thru phone & or email on November 11, 15, & 19, My last email stated the 2nd temporary cable was still on my lawn The underground cable was buried Nov17th, AND TEMP CABLE HAS YET TO BE SPLICED TO UNDERGROUND CABLE AND THEN REMOVED
MY LAST VERY FIRM REQUEST,"BURY BEFORE THANKSGIVING!!!" Today's date November 29, (i.edays)

August 18, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution *** ** *** *** ***
*** *** ** *** 314-645-phone 314-645-fax www.Revdex.com.org/stlouis RE: MO Revdex.com *** ***
Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms*** *** involving a billing concern. Charter’s records reflect that a credit has been applied to Ms***’ account for the time she was being charged for the extra telephone service lines A Charter representative contacted Ms*** on August 15, and discussed the above informationThe representative provided Charter’s direct contact information to Ms*** for future reference Regards, Corporate Escalations Charter Communications Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever there was no contact information givenThe inconvenience of my home being at a security risk was not acceptable.
Sincerely,
*** ***

August 4, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO *** phone *** fax www.Revdex.com.org/stlouis RE: MO Revdex.com *** ***
Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr*** L *** involving a serviceability concern. Charter’s records reflect that construction is required to make Mr***’s home serviceableMr*** is aware of the customer contribution cost required to proceed with construction A Charter representative contacted Mr*** on July 28, and discussed the above informationThe representative provided Charter’s direct contact information to Mr*** for future reference Regards, Corporate Escalations Charter Communications