Charter Spectrum

August 8, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr [redacted] *** Charter is continuing to review Mr***’s issue Charter will continue to be available to Mr [redacted] should he have any questionsCharter’s direct contact information has been provided for future reference Regards, Corporate Escalations Charter Communications Tell us why here

We did not come up with an agreementI got a check for $and I sent it back to themI did not agree to thatI got a card from Charter stating I could get internet for a monthI do not want them to contact me any furtherI want my full amount back and I want them to solely contact me through the Revdex.comI do not want any more information, letters, phone calls, or anything from them

September 26, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr [redacted] A [redacted] involving a billing concern Charter records reflect that a Charter representative spoke with Mr [redacted] and answered all billing questionsMr [redacted] is aware of his new service rateA credit adjustment was applied to Mr [redacted] ’s account for multiple service outages A Charter representative spoke with Mr [redacted] on September 20, and discussed the above informationThe representative provided Charter’s direct contact information to Mr [redacted] for future reference Regards, Corporate Escalations Charter Communications

June 15, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution Sunnen Drive, Suite StLouis, MO [redacted] (facsimile) stlouis.Revdex.com.org RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms [redacted] involving a billing concern Charter’s records reflect that on June 9, 2017, Ms [redacted] ’s concerns were forwarded to the proper team for reviewAfter reviewing Ms [redacted] ’s concerns, Charter confirmed that the assisting representatives followed proper policies and procedures when interacting with Ms [redacted] and that her billing and account balance is valid A Charter representative contacted Ms [redacted] on June 9, and discussed the above informationThe representative provided Charter’s direct contact information to Ms [redacted] for future reference Regards, [redacted] Director – Corporate Escalations Charter Communications

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe company and everyone I spoke with after the complaint were absolutely wonderfulThere was a miscommunication of some sort at the local office, however, once upper management was made aware of my concerns, they were expeditiously addressedSeveral members across the organization called, however a special thanks to the initial technician, [redacted] ***, each of them spoke with me directly and provided their contact informationI was very pleased with all that helped address my concernsIt is definitely refreshing to be doing business with a company that truly cares about their customers and puts words into actionPlease share with the highest levels of the organization! Sincerely, [redacted]

July 10, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr [redacted] involving a billing concern Charter records indicate that due to an order entry error, Mr [redacted] was incorrectly billedAs a result, an adjustment has been applied to Mr [redacted] ’s Charter accountCharter apologizes for any inconvenience A Charter representative spoke with Mr [redacted] on July 9, and discussed the above informationThe representative provided Charter’s direct contact information to Mr [redacted] for future reference Regards, [redacted] Director – Corporate Escalations Charter Communications

February 24, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] StLouis, MO [redacted] (facsimile) stlouis.Revdex.com.org RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms [redacted] involving a service issue Charter records reflect that on February 13, Ms [redacted] requested to terminate her services for February 19, A representative attempted to schedule the appropriate service call and adjustments, but Ms [redacted] declined all offers at the time A Charter representative contacted Ms [redacted] on February 14, and discussed the above informationCharter’s direct contact information was provided to Ms [redacted] for future reference [redacted] Director – Corporate Escalations

September 9, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] *** Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms [redacted] S [redacted] involving a service concern Charter’s records reflect that Charter’s representative spoke with Ms [redacted] regarding the unburied cable on her propertyThe representative informed Ms***, that Charter will expedite this processOn August 31, 2017, Charter was able to bury the cable in question A Charter representative contacted Ms [redacted] on August 28, and discussed the above informationThe representative provided Charter’s direct contact information to Ms [redacted] for future reference Regards, Corporate Escalations Charter Communications

December 22, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] StLouis, MO [redacted] (facsimile) stlouis.Revdex.com.org RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms [redacted] involving a billing concern In her complaint, Ms [redacted] is requesting that all collection attempts to telephone number [redacted] cease Ms [redacted] states that she paid the account balance through October, and transferred ownership of the account She is asking Charter to reverse all negative impact to her credit reporting as a result Charter’s records reflect that on December 6, Charter ceased all collection efforts on the telephone number [redacted] as requested Please note that it may take up to days for internal no-call requests to be processed That same day, Charter completed the transfer of account ownership Regards, [redacted] Director – Corporate Escalations

Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr [redacted] involving a service issue Charter records reflect that Charter’s representative previously did not process Mr [redacted] ’s damage claim appropriately and it was left in a pending status Upon receipt of Mr [redacted] ’s concerns, Charter’s representative obtained the necessary details and the claim was approved Charter is mailing a check for the reported damage A Charter representative contacted to contact Mr [redacted] on March 5, and discussed the above informationCharter’s direct contact information was provided to Mr [redacted] for future reference [redacted] Director – Corporate Escalations

August 16, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms [redacted] involving a service concern Charter records reflect that Ms [redacted] ’ customer-owned modem is not capable of providing currently subscribed speeds Ms [redacted] was informed of the options to replace the modem A Charter representative contacted Ms [redacted] on August 8, and discussed the above informationThe representative provided Charter’s direct contact information to Ms [redacted] for future reference Regards, Corporate Escalations Charter Communications

July 16, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms [redacted] involving a billing concern Charter records indicate that Ms [redacted] is being billed correctly for the services to which she subscribes A credit was applied to Ms [redacted] ’s account for the installation fee A Charter representative spoke with Ms [redacted] on July 6, and discussed the above informationThe representative provided Charter’s direct contact information to Ms [redacted] for future reference Regards, [redacted] Director – Corporate Escalations Charter Communications

July 26, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms [redacted] involving a billing concern Charter records indicate that on July 15, 2017, Ms [redacted] services were disconnected for nonpaymentOn July 19, 2017, Charter’s Field Operations Manager spoke with Ms [redacted] and offered to resolve the reported service issue, but Ms [redacted] declinedAs a good will gesture, Charter applied a credit to Ms [redacted] ’s account for the service issue A Charter representative contacted Ms [redacted] on July 19, and discussed the above informationThe representative provided Charter’s direct contact information to Ms [redacted] for future reference Regards, [redacted] Director – Corporate Escalations Charter Communications

October 21, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] StLouis, MO [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] *** Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms [redacted] *** Charter is continuing to review Ms***’s issue Charter will continue to be available to Ms [redacted] should she have any questionsCharter’s direct contact information has been provided for future reference Regards, Corporate Escalations Charter Communications Tell us why here

June 1, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr [redacted] involving a service concern Charter records reflect that repairs were made to the lines on May 22, A Charter representative contacted Mr [redacted] on May 23, and discussed the above informationThe representative provided Charter’s direct contact information to Mr [redacted] for future reference Regards, [redacted] Director – Corporate Escalations Charter Communications

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me however I would like to correct some statements made by Ms [redacted] in her reply.I do not have a business relationship/account with Charter, consequently they are not allowed to contact me for sales purposes as I am registered with the National DoNotCall list Charter's employees ignored this fact! I replied by email to the first person contacting me regarding my complaint, Ms [redacted] *** I do not answer calls from unrecognized numbers, hence their difficulty reaching me by phone Since they already have the pertinent information in the matter, I saw no reason to call back Funny how the sales calls stopped immediately following my complaint to the Revdex.com..thanks for your help! Sincerely, [redacted]

August 16, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] 314-645-phone 314-645-fax www.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms [redacted] involving a billing concern Charter’s records reflect that a credit was applied to Ms [redacted] ’s account for her service interruptionMs [redacted] is aware of her account balance after the applied credit A Charter representative contacted Ms [redacted] on August 9, and discussed the above informationThe representative provided Charter’s direct contact information to Ms [redacted] for future reference Regards, Corporate Escalations Charter Communications

October 31, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] StLouis, MO [redacted] (facsimile) stlouis.Revdex.com.org RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms [redacted] involving a service concern In her complaint, Ms [redacted] states that she is experiencing intermittent audio loss and occasional tiling when viewing Charter’s TV service Charter’s records reflect that on October 24, 2016, Ms [redacted] experienced issues with Charter’s TV serviceOn October 26, 2016, Charter contacted Ms [redacted] and offered to perform a service visit at her residence; however, Ms [redacted] declined the service visitCharter continues to work with Ms [redacted] and will monitor her service to ensure that no further issues occur A Charter representative contacted Ms [redacted] on October 27, 2016, and discussed the above informationThe representative provided Charter’s direct contact information to Ms [redacted] for future reference Regards, [redacted] Director – Corporate Escalations

July 16, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr [redacted] involving a service concern Charter records reflect that a Charter Technician visited Mr [redacted] ’s residence on July 5, and made the necessary repairs to assist in resolving the reported Internet service issueMr [redacted] confirms that his service is working properly A Charter representative contacted Mr [redacted] on July 6, and discussed the above informationThe representative provided Charter’s direct contact information to Mr [redacted] for future reference Regards, [redacted] Director – Corporate Escalations Charter Communications

Revdex.com: I talked to Mr [redacted] on 10/3/and my services were reconnected during this phone callI receive an apology for his employees and that he had not checked his messagesWe came to a mutual agreement I paid $on 10/3/and on 10/I pay and my account is balanced Sincerely, [redacted]