CarShield

Thank you bringing this to our attention We appreciate the opportunity to respond to and resolve this matter.Mr***'s coverage for his Chevy Malibu with CarShield is paid in full as of December, CarShield has not been calling the ***'s to collect money We have
nothing to do with the Drivers Bureau and would not send any of our customer's information to anyone else We contacted OMNISURE to see if the ***'s had a second account with them Omnisure stated that Mr*** had another contract serviced by them that had been cancelled Mr*** would need to contact the seller of the contract he has cancelled to inquire about his refund from that company Omnisure stated that they have given Mr*** the seller's contact information for the contract he has cancelled several timesMr*** can contact Omnisure customer service again if he has lost that information. Mr***'s cancelled contract is with another company, not CarShield He would need to contact the other company regarding his refund for his cancelled account.Just to clarify, Mr***'s contract with CarShield is active and paid in full, as he requested CarShield is not calling Mr*** regarding any monies owed, as he is paid in full

Thank you for bringing this to our attention We appreciate the opportunity to respond to and resolve this complaint.We spoke to Mr*** on July 14, regarding the coverage he had purchased on his Mercury Villager Due to mileage discrepancies and inaccuracies on CarFax,
there was no way for American Auto Shield to verify correct mileage on the Villager American Auto Shield, the administrator of Mr***'s service contract, voided the contract and Mr*** was issued a full refund of the monies he had paid in This was explained to Mr*** during the call and he said he understood Again, he has been refunded in full for this contract.Regarding the contract on his Oldsmobile, I have the following information from American Auto Shield, the administrator of his contract A claim was called in on August 28, The vehicle had a blown head gasket and needed the radiator replaced The vehicle had overheated and had smoke coming out from under the hood Mr*** stated that he had the radiator replaced only or months prior The contract Mr*** purchased does not cover overheat damage If the head gasket was damaged due to a default in the radiator that caused the vehicle to overheat; Mr*** would need to get in touch with the repair facility that performed the work on the radiator, regarding responsibility for the damage.At this time, the coverage on Mr*** Oldsmobile is still active

Thank you for bringing this to our attention. We appreciate the opportunity to respond to and resolve this matter.We have removed your contact information from our mailing and call list. You should receive no additional mailers or calls from our company. We apologize for the
inconvenience.Respectfully,Consumer Relations

Thank you for bringing this to our attention We appreciate the opportunity to respond and resolve this matter.Ms***'s coverage has already been cancelled as she requested and her refund check has been processed She will be receiving her check, mailed to the address listed in this
complaint, within 7-days.Respectfully

Thank you for bringing your concern to our attention We have removed you from our mailing list as you requested You have never had prior coverage with our company, as you suspect There are dozens of marketing companies out there that send similar mailers to market extended
service contracts for consumer's vehicles Our company has been in business for years and only Markets extended coverage for Revdex.com Accredited, A+ rated administrators They collectively paid over million dollars in repair claims for their customers, just last year alone.Again, we have removed you from our mailing list and apologize for any inconvenience this has caused.Thank you

Initial Business Response /* (1000, 5, 2015/08/26) */
Mr*** has been removed from our mailing list, as he requested, when he called into our office on August and spoke to one of our representatives
We apologize for any inconvenience this has caused Mr*** and we sincerely
wish him all the best
Respectfully

Initial Business Response /* (1000, 5, 2015/09/04) */
The administrators we market for are all Revdex.com Accredited and A+ ratedEach administrator offers several levels of mechanical breakdown coverage based on that consumer's vehicle's specific make, model and mileageThe administrators we market
for have collectively paid over a billion dollars in covered repair claims for their customers
We have removed Ms*** from our mailing list and she should receive no further advertisements or calls from our company
We will review the phone call Ms*** has referenced and take appropriate action if the representative she spoke to was anything but polite and informativeWe apologize for any inconvenience this has caused Ms***
We hope this addresses and resolves this concernPlease let us know if you need any additional information

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this presolution is satisfactory to me
Sincerely,
*** ***

Thank you for bringing this to our attention We appreciate the opportunity to respond to and resolve this matter.Mr*** purchased the *** *** *** Powertrain Coverage on March 24, He has made payments *** *** ***, as the administrator/obligor of his
contract, has full authority over claims procedures, approvals and denials We contacted *** *** *** regarding this repair claim and found that this claim was still pending an independent inspection when Mr*** chose to cancel his service contract As stated in his contract, The Administrator reserves the right to inspect your vehicle prior to issuing any authorization to the repair facility As Mr*** had previously requested cancellation of his service contract, his contract has been cancelled We have waived the cancellation fee of $for Mr*** His total prorated refund comes to We have already credited Mr***'s credit card back in the amount of and he will be receiving the remainder of his refund, $259.72, by check mailed to the address listed in this complaint This refund check will be mailed out on July 31, 2017, so Mr*** should be receiving it in about 5-business days

If Ms*** has any complaint regarding her claim or a dispute with the denial of a claim; she would need to direct that toward Interstate National Dealer Services They are the administrator and provider of her service contract and they handle all claims procedures, approvals and
denials Interstate's claim notes state the claim in question was denied due to parts not listed as covered.As stated in her contract, Interstate can be reached at: *** *** *** *** *** *** *** *** *** *** *** ** *** ***, as listed in her Interstate Contract.If Ms*** would like to cancel her coverage she would receive a prorated refund of $ Please let us know if you would like to keep the coverage for future covered repairs or if you would like to go through with the cancellation process.Respectfully,Customer Service Dept

Thank you for bringing this to our attention. We apologize for the mistake by our mail house with the incorrect name and address. We have removed that information from our mailing list. You should receive no additional mail pieces from our company.Again, we are sorry for the
mistake and have deleted that information from our system.Respectfully,Consumer Relations

We have removed your information from our mailing list and you should receive no additional mail pieces from our company.We hope this addresses and resolves this concern We apologize for any inconvenience this has caused

As this was a claim related complaint, we contacted United Car Care and requested that they get in touch with Mr*** A representative from United Car Care has contacted Mr*** and they have, together, resolved this issue.We respectfully request this complaint be removed from our
file, as United Car Care is responsible for all claim related inquires or complaints relating to their service contracts. Thank you

Thank you for bringing this to our attention We appreciate the opportunity to respond to and help in the resolution of this matter.We contacted United Car Care, the Administrator/Obligor of your contract Their claim system shows they are still waiting for you to give authorization for
tear down so and independent inspector can inspect the vehicle to determine cause of failure The claim is still pending in United Car Care's system. Per your contract, any dispute regarding a repair claim would need to be directed to United Car Care at the address listed in your Contract of * * *** *** *** *** ** ***; resolved by the Denver Revdex.com through arbitration This is outlined in section J of your service contract.If you choose to cancel your coverage, as you mentioned in the complaint; you would be issued a prorated refund per the contract's terms and conditions Please let us know if you choose to cancel coverage by responding to this website or sending an email to [email protected] requesting cancellation The prorated refund would amount to We have waived the cancellation fee for you, should you choose to cancel your coveragePlease reference contract # *** in your cancellation request if that is the decision you make.RespectfullyCustomer Relations

Thank you for bringing this to our attention. We appreciate the opportunity to respond to and resolve this matter.Per your contract's terms and conditions, you would have received a full refund if you chose to cancel coverage within the first days. If you choose to cancel your
coverage after the first days, a prorated refund is issued. Your coverage was purchased on September 23, 2017. You chose to cancel your coverage well after the first day period. That is why you were issued a prorated refund.The prorated refund you are due has been credited back to your *** Card ending in *** as of January 5, 2018. We are willing to make an exception and refund you an additional to your *** ending in ***. This brings your total refund to 150.00.We are sorry to lose you as a customer. Respectfully,CarShield Customer Service

We appreciate you forwarding this concern to us We are more than happy to assist you and assure that your coverage is active.Your American Auto Shield Powertrain Gold Coverage, ***, for your Chevy Cobalt is active until June 16, or until your Cobalt reaches 171,miles
American Auto Shield is a Revdex.com Accredited A+ rated Administrator that will take good care of you when a covered repair is needed.If you have any questions regarding your Powertrain Gold Coverage, please call our customer service department at *** We did not want to cancel your coverage if you were mistakenly thinking it was not activated and in effect We assure that it is If you still wish to cancel your coverage for any reason, please give our customer service department a call at the above listed number and they can assist you with that request.If you wish to keep your Cobalt under coverage, it will remain in effect until June of or until you reach 171,miles.We hope this helps clear up any concerns about your coverage you have

We appreciate the opportunity to respond to and resolve Mr***'s concerns We are not quite sure why there would have been a credit inquiry on record from our company.If Mr*** would not mind faxing (***) a copy of that inquiry to us so we can further investigate, that
would be much appreciated.Thank you for your time and patience

Initial Business Response /* (1000, 5, 2016/01/18) */
We show only one incoming call from the number listed in this complaintMr*** called our office when he received a mailed advertisement
We have removed Mr*** from our mailing list, as requested and we have never placed a call to
Mr***We will, however, make sure he is removed from our call list as well

The letters sent on our behalf are a mailed advertisement offering extended mechanical breakdown coverage on consumer's vehicles We market coverage through A+ rated, Revdex.com Accredited Administrators that have paid over million dollars in covered repair claims, just last year alone.As you
requested, we have removed your contact information from our mailing list

Thank you for bringing this to our attention. We appreciate the opportunity to respond to and resolve this matter.We will be happy to remove you from our mailing list. You should be receiving nothing further from our company.Have a nice afternoonRespectfully,Consumer Relations