CarShield

Thank you for bringing this to our attention We will review the call in question and take any appropriate action We train our sales staff to be nothing less that polite and informative and certainly want to hear if that not the case.We will remove your information from our mailing list You should receive no further contact from our company We apologize for any inconvenience this has caused

Initial Business Response / [redacted] (1000, 5, 2015/11/24) */ We have removed Mr [redacted] from our mailing as call list as he has requestedHe should receive no further contact from our company We apologize for any inconvenience this has caused him Respectfully Initial Consumer Rebuttal (The consumer indicated he/she ACCEPTED the response from the business.) I accept the company taking me off the call list

Initial Business Response / [redacted] (1000, 5, 2015/11/19) */ Ms [redacted] initially called our office to inquire about the coverage offered in a mailed advertisement she receivedIt seemed the cost of the coverage was prohibitive at that timeOur office called her back a couple of weeks later when we were running a promotional offer that would have saved Ms [redacted] some money on the down payment We show two inbound calls and two outbound calls in our system We will review the call Ms [redacted] has mentioned and take appropriate disciplinary action, if warrantedOur representatives are heavily scripted and trained to present themselves and our company in a positive and polite mannerWe apologize if Ms [redacted] was treated poorly in any way We will remove Ms [redacted] from our mailing and call back listAgain, we apologize for any inconvenience this has caused Ms [redacted]

We appreciate you forwarding us your concern regarding the mailer We also appreciate you including the ID number that appeared on the mailer We have removed your information from our mailing list and you should not receive anything further from our company.Worth noting, there are many marketers of vehicle service contracts that send out similar, less complaint mailers You may be receiving them from several different companies We always put our name on the top of the mailer and in the disclaimer toward the bottom of the mailer.We apologize for any inconvenience the receipt of our mailer has caused

Thank you for forwarding us the complaint Ms [redacted] has relayed to the Revdex.com We appreciate the opportunity to respond to and resolve this issue.However, we show NO calls to or from the phone number listed in this complaint Our company has never spoken to Ms [redacted] on the number listed.Our company does send out mailed advertisements, as do many other marketing companies If Ms [redacted] can provide the ID number that appears on the mailer she received, we would be able to determine if that mailer was sent on our behalf.We respectfully request that this complaint be closed as "invalid", as we have never spoken to Ms [redacted] Thank you

Thank you for bringing this to our attention We appreciate the opportunity to respond to and resolve this matter.The mailers that are sent out on our behalf state, "IF you factory warranty has expired, you will be responsible for paying any repairs" The mailer then goes on to offer extended coverage on the consumer's vehicle.We will remove Mr [redacted] from our mailing list since he has expressed disinterest.RespectfullyConsumer Relations

Thank you for contacting us regarding Mr [redacted] ' complaint We appreciate the opportunity to respond to and resolve this matter.Mr [redacted] called our office on February 19, and purchased extended coverage for his Malibu At that time, Mr [redacted] provided us with his VIN number and mileage He let us know that he also has a, sounded like or 2016, Corvette and uses [redacted] Chevrolet in Marshall, Texas Mr [redacted] agreed to the down payment and monthly payments and provided our representative with his MasterCard number.As Mr [redacted] has requested to cancel his coverage, it has been cancelled as of September 7, His down payment was credited back to his MasterCard on September 7th MasterCard generally takes about business days to show that credit to a customer's account The remainder of Mr [redacted] refund due was mailed to his [redacted] on September 12, 2016.We believe this matter has been handled in a prompt and efficient manner and is resolved.Respectfully

We appreciate Mr [redacted] bringing this matter to our attention and giving us the opportunity to address his complaint.We have removed Mr [redacted] from our mailing list, as he requested He should receive nothing further from our company The mailed advertisements that are sent on our behalf do not state that a consumers factory warranty has expired They state that if their warranty has expired, they will be responsible for paying for repair bills The mail piece then goes on to offer coverageWe offer service coverage with Revdex.com Accredited, A+ rated administrators ( [redacted] and [redacted] ).Again, Mr [redacted] has been removed from our mailing list, as he requested We apologize for any inconvenience this has caused

We appreciate the opportunity to respond to and resolve this issue.Ms [redacted] terminated the call before our representative could give her cancellation procedures We will get Ms***'s account cancelled out and will issue her a refund of her down payment and monthly payment.She will be receiving her refund in approximately 7-days, mailed to the address listed in this complaint

Initial Business Response / [redacted] (1000, 5, 2015/11/24) */ We have been in contact with Mr [redacted] and the Repair Facility regarding the repair claim mentioned aboveMr [redacted] has an appointment with the repair facility to have his engine mounts replaced on MondayThis will be a covered repair We have resolved this issue with Mr [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/06/16) */ Mr [redacted] purchased Diamond Pre-Owned coverage for his Cadillac on September 18, There are a great many components covered by this excellent Diamond Pre-Owned coverage through United Car Care, an A+ rated, Revdex.com Accredited Administrative Company The coverage was gone over during the sales call and Mr [redacted] also received his Coverage Contract Booklet in the mail that further detailed all the covered components Mr [redacted] was never told the speed sensors were covered, and they are not listed as covered in the contract he receivedMany other sensors are covered, but not the speed sensors There are so many components that are covered under this contract and he is under active coverage until September of 2018; we hate to see him cancel just because one item is not listed as covered However, he has indicated that he wishes to cancel his coverageIt will be canceled as of today and he will receive the prorated refund he is due, as stated in the initial sales call and addresses in the booklet he receivedWe will waive the cancellation fee as a gesture of goodwill Mr [redacted] will received a refund of $The down payment he made of $will be credited back to his Visa Card and the remainder of his refund, $2065.13, will be sent to the address listed in this complaint, by United Car CareMr [redacted] should receive that refund check in 10-days

The mailer Mr [redacted] has received and attached states, "This letter is to inform you that IF your factory warranty has expired, you will be responsible for paying for any repairsHowever, you still may have time left to activate a service contract on this vehicle..." The administrators we market for are all Revdex.com Accredited and A+ ratedEach administrator offers several levels of mechanical breakdown coverage based on that consumer's vehicle's specific make, model and mileage Consumer information is obtained from transactional activity such as insurance purchases, oil changes, tire purchases, subscription radio purchases, etc We have removed Mr [redacted] from our mailing list and he should receive no additional mailers from our company unless a mail piece has recently been sent We hope this addresses and resolves this concernPlease let us know if you need any additional information

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI received my refund Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I would like a full refund because I did not violate any of the conditions of the contract, Car Shield denied my claim based off information provided to them by a car repair shopYes I will forward Car Shield a copy of my state inspection which proves that The car had no mechanical problems when the warranty was purchasedThe repair shop that informed Car Shield of the information also pulled up the state inspection date and agreed with me that the check engine code was not there when the warranty was purchased [redacted]

Complaint: [redacted] I am rejecting this response because:You claim to have removed me from your database but yet I continue to receive mailingsI have not received any more calls nor have I made any additional calls since my first when I requested to not be contacted againThat request obviously went ignored and that is unacceptableI filed this complaint because I made a call once requesting to never be contacted again and once again, I was contacted via mailObviously, making another call was not going to change anythingThis business had its chance to resolve the issue and refused to do soI took what action I saw necessary to have myself heard Sincerely, [redacted]

We show no calls to or from the number Mr [redacted] has listed in this complaint We have not spoken to Mr [redacted] .What happens on a regular basis is that a consumer will be receiving calls from another marketing company The consumer then receives one of our Company's mailed advertisements and assume the calls were coming from us as well That is not the case.Our company does NOT cold call consumers We only call previous customers who's extended service contract they have purchased prior is getting ready to expire or has expired.We will, however, create a file and remove Mr [redacted] address from our mailing listRespectfully

Thank your for bringing this to our attention. We are happy to look into this for you.Our records show that we spoke with you on May 1, 2013 when you called out office to inquire about a mailed advertisement you received from our company. We have not spoken to you since that time.There... are many marketing companies that send similar mailed advertisements. Perhaps you are receiving them from several different marketing companies.We have removed your information from our mailing list. You should receive nothing further from our company.Respectfully.......

Initial Business Response / [redacted] (1000, 5, 2015/04/28) */ Mr [redacted] purchased coverage for his Prius on April 9, The cost of coverage was quite a bit less than half the amount Ms [redacted] claimsMr [redacted] and his wife called in on April 14, requesting cancellationThey were given cancellation procedures at that time We received their letter requesting cancellation on April 21, The coverage was cancelled as of that date and Mr***'s Visa was credited in full for the down payment made of $on April 22, This case has already been resolved Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/05/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have just received notification that my credit card has been refundedI have not received a letter of cancellation from the business, but I am willing to trust that no further contact will be received from themI thank Revdex.com for their help and hope that others will check your site before entering a contract with this company that has over complaints

If Mr [redacted] can provide us with the ID number from one of the mail pieces he has received, we can determine if they are being sent on our behalfIF he could provide copies of them, that would be even more helpful in identifying if they have been sent on our behalfThere are many marketing companies that send similar mailed advertisements Our company only markets for Revdex.com accredited A+ rated administrative companies such as [redacted] and [redacted] They have collectively paid over a billion dollars in repair claims for their customers in the time they have been in business If Mr [redacted] can provide copies of the mailed advertisements he has received or ID numbers from those mailers, and we can determine they have been sent on our behalf; we would be happy to remove him from our mailing list Until it can be determined these mailers were from our company, we respectfully request this complaint be removed from our file Thank you

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