CarShield

Ms [redacted] was removed from our mailing list when she called in to inquire about the mailed advertisement she received We apologize for any inconvenience this has caused

I attached a photo of the letter I received, which should contain the ID number requested

Thank you for bringing this to our attention We appreciate the opportunity to respond to and resolve this matter.It appears that when Mr [redacted] read the mailed advertisement, he was able to determine that it was regarding the opportunity to purchase a service contract for his vehicle The information provided in the mail piece is important to individuals who wish to protect themselves from costly repairs if their vehicle suffers a mechanical breakdown The administrators we market for paid well over million dollars in covered repair claims, just last year alone This is a valuable service to our many customers.As Mr [redacted] has expressed disinterest in purchasing a service contract, we have removed his information from our mailing list He should receive no additional mailers from our company We apologize for any inconvenience this has caused.Respectfully,CarShield

Initial Business Response / [redacted] (1000, 5, 2016/02/24) */ Mr and Mrs [redacted] purchased coverage for their Lexus on July 11, It stated, in the mailed advertisement they received, that Auto Service Agency is NOT affiliated with any manufacturer or dealershipIt was also stated in the sales call, that the extended coverage for the Lexus would be through United Car Care, an A+ rated Revdex.com accredited administrator Mr [redacted] called to cancel their coverage on February 8, This is a year and months after purchase...well outside of the first day full refund period Nr [redacted] coverage was cancelled as he requested and he has received a prorated refund totaling $2, He received a check for 295.00....refund of his down payemnt; and a check for $1,from United Car Care for the remaining portion of his prorated refund We believe Mr [redacted] misunderstood that he would be receiving two checks, and filed this complaint after receiving the first check for his down payment We consider this matter as resolved Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/02/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) [redacted] and [redacted] have received the refund as mentioned aboveWe were not aware the two check processIf that was mentioned in the call to cancel, it was missed because the customer service representative was TOO busy trying to strong arm us into keeping the policy and transfer it to a Toyota TacomaMaybe this complaint can be used for better training for their representatives! Good luck to this company and thanks for the down payment and prorated refund! The [redacted]

Thank you for bringing this to our attention We appreciate the opportunity to respond to and resolve this matter.Mr [redacted] 's account cancelled for non payment, after one of our representatives called him on April 10th and April 11th and left a message letting him know his account was past due The last payment we received from Mr [redacted] was on March 3, 2017.His account cancelled for non payment on May 5, As stated in the contract and during the sales call, no refunds are due if an account cancels for non payment.Mr [redacted] did not call our office until June 8, to inquire about his account This was over a month after he cancelled for non payment.Again, when an account cancels for non payment, no refund is due

Ms [redacted] has only called our office on August 2, The two inbound calls we received from Ms [redacted] on August are the only calls we have received from the number listed in this complaint.If Ms [redacted] has received prior mailed advertisements and has called to request removal from their mailing list, they were from other marketing companies There are dozens of marketing companies that send out mailers regarding extended service contracts She has not called our company before August 2nd.During the first call, Ms [redacted] asked to be removed from our mailing list Our representative agreed immediately to do that Ms [redacted] then called a few minutes later and asked the second representative to remove her from our mailing list She was upset that he could still pull up her information by the ID number on the mail piece she received.When a consumer requests removal from our mailing list, we immediately do so However, the ID number will remain in our system with the notation that the consumer wishes to receive no further mailed advertisements.Our company does not sell or distribute consumer information.We apologize for any inconvenience the receipt of the mailed advertisement has caused Ms***Respectfully

Initial Business Response / [redacted] (1000, 5, 2015/12/15) */ We show NO outgoing or incoming calls from the number Ms [redacted] has listed in this complaintThe calls Ms [redacted] is receiving are NOT coming from our company Our company ONLY makes calls to customers who have previously purchased coverage for their vehicles from us that is getting close to expiring or has expired; or consumers who have requested information via our website We have not called Ms [redacted] We respectfully request that this complaint be removed from our file, as we show NO calls to this number Thank you

We appreciate you bringing this concern to our attention We look forward to working with you to resolve this matter.We show you have American Auto Shield Powertrain Gold Coverage on your GMC Savana We contacted American Auto Shield, the administrator of your contract, to inquire about the transmission claim you reference They show no claims have been submitted to date.To submit a claim, please contact American Auto Shield, [redacted] Or have your repair facility call the number provided to submit a claim for approvalWe hope this help you to resolve this matter.Respectfully

Initial Business Response / [redacted] (1000, 5, 2015/11/16) */ Ms [redacted] did call in to cancel her coverageNo monies were ever deducted from her account, so she has paid in nothing Her coverage has been cancelled as she requested on November 13,

Initial Business Response / [redacted] (1000, 5, 2015/07/30) */ Mr [redacted] called in on July 20, and asked to be removed from our mailing listThe call lasted for less than minute Our representative asked for the ID number so he could locate the fileMr [redacted] asked to be removed from the list or he would file a complaintMr [redacted] then terminated the call Mr [redacted] has been removed from our mailing list as of July 20,

We appreciate you bringing this to our attention We will certainly review the call in question and take any disciplinary action necessary It is never out intent to have our sales representatives be anything but polite and informative We apologize for any inconvenience this has caused you.We will remove your contact information from our mailing list as you have requested.Respectfully.....Consumer Relations

Thank you for bringing this to our attention We appreciate the opportunity to respond to and resolve this matter.The mailed advertisements we send state, "CarShield is an independent nationwide company marketing vehicle service contracts on behalf of leading third party administrators CarShield is not affiliated with any auto dealer or manufacturer"All the notices we send have this statement listed on them.Perhaps Mr [redacted] received a mailer from one of the many other marketing companies that send similar mailed advertisements If Mr [redacted] can send us the Customer ID number that appears on the mailers we send, we could the determine if the mailer was sent on our behalf We will remove Mr [redacted] from our mailing list with the information he has provided However, the ID number would be of great assistance in the removal process if he can provide it.Thank you

We appreciate the opportunity to respond to and resolve this matter.If Mr [redacted] could provide us with a copy of the mailer he received or provide the code that would appear on the mailed advertisements sent on our behalf; we would be able to determine if the mailer was sent by our company.Until it can be verified that the mailer he received was one sent on our behalf, we respectfully request this complaint be closed as invalid.We have entered Mr [redacted] 's mailing address into our "do not mail" list He should receive no mailed advertisements from our company

Thank you for bringing this to our attention We appreciate the opportunity to respond to this complaint.Ms [redacted] purchased month to month extended powertrain coverage for her Mercedes in May of It was explained that this is powertrain coverage and the covered components were addressed Ms [redacted] was also mailed a copy of her contract that lists covered components.Ms [redacted] has presented claims for components that are not listed as covered under the powertrain month to month coverage her Mercedes qualified for Ms [redacted] mentions an attachment That attachment did not come through If she would like to send the attachment for us to review, she is welcome to send it to [redacted] This is month to month coverage, just like car insurance If Ms [redacted] is not happy with her coverage for any reason; she may cancel at any time She just needs to let us know.RespectfullyCustomer Relations

Thank you for bringing your concern to our attention We appreciate the opportunity to respond to and resolve this matter.Ms [redacted] 's extended coverage has been cancelled as she requested She has received the prorated refund she was due of $ As stated in the contract, there is a $cancellation fee and customers who choose to cancel after the initial "free look" period are issued a prorated refund.Ms [redacted] s was refunded of the prorated amount back to her Visa and the remaining due was refunded by check to mailed to her home address.Let us know if you need any additional information.Respectfully

Thank you for bringing this to our attention We appreciate the opportunity to respond.We have removed Mr [redacted] 's information from our mailing list, as he has requested He should receive nothing further from our company.We apologize for any inconvenience this has caused.RespectfullyConsumer Relations

Initial Business Response / [redacted] (1000, 5, 2015/12/18) */ Thank you for your correspondence regarding Mr***'s complaintWe appreciate the opportunity to respond to and resolve this issue We do believe that the mailer is clear as to what service we are offering, if the consumer reads it The mail piece states, "This letter is to inform you that IF your factory warranty has expired, you will be responsible for paying for any repairs"It then goes on to offer the OPTION to protect the vehicle beyond the factory warranty The administrators we market for are all Revdex.com Accredited and A+ ratedEach administrator offers several levels of mechanical breakdown coverage based on that consumer's vehicle's specific make, model and mileage United Car Care, just one of the contract administrators we market for, has paid over $132,in covered repair claims JUST THIS MONTH ALONEThey have also been accredited with the Revdex.com for + years Consumer information is obtained from transactional activity such as insurance purchases, oil changes, tire purchases, etcWe use an outside company to obtain mailing lists based on this transactional activity We have already removed Mr [redacted] from our mailing list at the time he called in a requested removalHe should receive nothing further from our company We hope this addresses and resolves this concernPlease let us know if you need any additional information Respectfully, Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I didn't ask to be removed from their mailing listI want them to remove me from their database so they don't sell my information to another scam I do appreciate that they told me that they do not collect the information but obtain it from another organization, but they do not name that organization so I cannot contact them

Initial Business Response / [redacted] (1000, 5, 2015/11/24) */ Thank you for your correspondence regarding Mr [redacted] 's complaintWe appreciate the opportunity to respond to and resolve this issue We do believe that the mailer is clear as to what service we are offering, if the consumer reads it The administrators we market for are all Revdex.com Accredited and A+ ratedEach administrator offers several levels of mechanical breakdown coverage based on that consumer's vehicle's specific make, model and mileage We have removed Mr [redacted] from our mailing list and he should receive nothing further from our company We show only one phone call coming into our company from the number Mr [redacted] has listedAt that time he requested that his finance be removed from our mailing listWe took care of that for him immediately We hope this addresses and resolves this concernPlease let us know if you need any additional information Respectfully

Thank you for bringing this to our attention We have removed your information from our mailing list You should receive no additional mailed advertisements from our company We apologize for any inconvenience this has caused

Initial Business Response / [redacted] (1000, 5, 2015/08/04) */ Mr [redacted] called in on July 16, to say he had not received his service contract paperwork in the mailOur representative verified his mailing address and told Mr [redacted] we would be happy to mail him a copy of the coverageHe agreed to that If Mr [redacted] would like to cancel his coverage, we will get that taken care of for him as of todayHe will be receiving a refund of the down payment he made of 195.00, credited back to his Mastercard ending in [redacted] Mastercard generally takes approximately business days to show that credit to the account