CarShield

Attached is proof of refund Mr [redacted] should be able to provide this to his credit card company to show proof that we have refunded him

Initial Business Response / [redacted] (1000, 5, 2015/04/17) */ Ms [redacted] was contacted by mailed correspondence, as she states in her complaint, several times regarding past due paymentsShe was also notified by mail from Omnisure (the payment processing center) of their intent to cancel her coverage if her past due amounts were not collected, and finally the letter of cancellation She also received notification from Omnisure that the credit card they had on file was declined when Omnisure tried to run her monthly payment in December of Omnisure shows no contact from Ms [redacted] to make her past due payments during that timeIf Ms [redacted] can send us any type of statement from her credit card provider of her bank account showing payments made from December to present to Omnisure for the coverage she purchased through us, we will be happy to issue her a prorated refund based on that information However, when coverage cancels for non-payment, as stated in her contract and addressed in the initial sales call, no refund is due I have attached copies of her notifications from Omnisure that Ms [redacted] did say she received Respectfully

Initial Business Response / [redacted] (1000, 6, 2015/06/26) */ Ms [redacted] purchased an extended service contract on June 22, She said that her husband might call back with questions and if he wanted to cancel coverage, could they do that....if he thought they didn't need itShe was told, yes, she had business days to cancel and receive a full refund Mr [redacted] called in on June 24, and spoke to ***, one of our customer service representativesI can't imagine Mr [redacted] had ANY problems or concerns speaking with ***Mr [redacted] said he wanted to cancel the coverage and [redacted] assured him that his coverage would be cancelled and his Visa would be refunded for the down payment Mr [redacted] 's Visa was refunded on that same day, June 24, As this complaint was filed before Mr [redacted] had even contacted our customer service department to request cancellation, we request it be removed from our file Thank you

Initial Business Response / [redacted] (1000, 5, 2015/10/23) */ We have removed Ms [redacted] from our mailing listWe do not show any previous mailers sent to the address listed in this complaintWe also show no incoming or outgoing calls from or to the phone number Ms [redacted] has listed in this complaint Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept their response, I still have the mail that was sent to my home and after receiving robo phone calls - I blocked the number I received vehicle protection mail on the Chevy Cruze and the Chevy Malibu Final Business Response / [redacted] (4000, 9, 2015/11/02) */ There are many marketing companies out there that send mailers and make callsOur company does NOT "cold call" consumersWe only call consumers who have had prior coverage with one of our administrators that is nearing expiration or has expired Again, we show no calls to or from the number listed in this complaint We have removed Ms [redacted] from our mailing list Final Consumer Response / [redacted] (2000, 11, 2015/11/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the business response as regards to be placed on the "Do Not Mail' and their assurance that I will no longer receive mailings and/or extended warranty advertisements; as long as I do not receive any in the future or on ANY vehicle I am currently leasing or purchasingAlso, as it relates to robo and/or automated phone calls, those have since been blockedIf, I however, receive phone calls as of November 4, 2015, I will contact the Revdex.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***P.SIt is ***, not ***

Thank you for bringing this to our attention We appreciate the opportunity to respond to and help in the resolution of this matter.As stated in your service contract and during the sales call, Interstate National Dealer Services is the service provider/obligor of your Interstate National Dealer Services Direct Supreme Service Contract All claims submissions, approvals or denials are fully the responsibility of Interstate Their number is listed in your service contract as [redacted] On page of your service contract, #9, it gives instructions on what to do if any dispute or controversy arises relating to the contract Any dispute regarding a claim decision should be directed toward Interstate National Dealer Services at [redacted] ***, Atlanta, GA 30339.We do show that you have requested cancellation of your service contract A partial refund of has been credited to your [redacted] ending in ***, the remainder of your full refund, 281.18, should arrive at the address listed in your contract as [redacted] **, Conyers, GA within 5-business days This will constitute the remainder of your full refund.RespectfullyCustomer Relations

Our company shows only one INCOMING CALL from the number Mr [redacted] has listed in this complaint Mr [redacted] called our office on August 9, and requested to be removed from the mailing list and told our representative to stop calling him.Our representative told Mr [redacted] that we will remove him from our mailing list immediately, but our company has never called him Mr [redacted] talked over the representative, insisting that we had called him.Our company does not make calls to consumers unless they have previously purchased coverage through one of our A+ Rated, Revdex.com Accredited Administrators and it is nearing expiration or has expired We do not "cold call" consumers Often times a consumer is receiving phone calls from another marketer Then, they receive one of our mailed advertisements and assume that calls have come from our company as well That is not the case We have removed Mr [redacted] from our mailing list, as he requested.We hope this clarifies the situation and resolves this complaint.Respectfully

Thank you for bringing this to our attention We appreciate the opportunity to respond to and resolve this matter.We see that the representative you spoke with did back out your service contract application and refunded you in full the $down payment you made, back to your [redacted] ending in *** Your service contract has been cancelled and refunded in full.RespectfullyCustomer Relations

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Thank you for bringing this to our attention. We appreciate the opportunity to respond to and resolve this matter.Mr. [redacted] has been removed from the mailing and call list. He should receive no further contact from our company. We apologize for any inconvenience this has... caused.Respectfully,Consumer Relations

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: carshirld or their representative outbound call center has I'm fact made multiple calls to my home phoneThis response is directly in line with their sales tactics that I have been a victim of for several monthsIf you carshield are telling me you have no record of calling my number then I would assume you have no idea that other parties are using your name in an attempt to sell your productInteresting but I find it hard to believe that would happen....so I am of the opinion you do in fact know you are calling my numberAll I ask is those calls stop immediatelyI have not interest in doimg business with a company that has no idea someone not associated with the company is selling the companies product.....stop calling is all I ask Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/07/28) */ Mr [redacted] 's coverage has been cancelled, as previously requested He filed a dispute with his bank for the monthly paymentWe accepted that dispute as part of Mr [redacted] 's prorated refund and that amount was credited back to his MastercardThe remaining prorated refund amount was also credited back to his Mastercard on July 21, We waived the cancellation fee at the time of cancellation for Mr [redacted] That being said, Mr [redacted] 's coverage was through United Car Care, an A rated Revdex.com Accredited administrator/obligorUnited Car Care has paid over million dollars in covered repair claims for their customers

Initial Business Response / [redacted] (1000, 5, 2016/02/05) */ We appreciate the opportunity to respond to and resolve the above listed complaint The mailed advertisements that we send DO NOT contain a government seal, official seal or seal of any kindThey never have We do show one call in our system from Mr [redacted] that we missedOne of our representatives called him back as a courtesyDuring that call, Mr [redacted] requested that he be removed from our mailing listOur representative stated that he would take care of that request immediately, and did Mr [redacted] 's contact information has been removed from our mailing listHe should receive no mailed advertisements from our company It is worth noting that there are many marketers that send similar mail piecesIf Mr [redacted] is receiving a mailed advertisement with some type of official looking seal on it, they are coming from a company other than ours Unfortunately, or fortunately, we are a very mature company that is always here and responsive to consumers needsThat means, when they fly-by-nights are closed and gone, we are left to deal with misplaced angst Lastly, from what we can tell, with all due respect; Mr [redacted] uses English as a second language, which adds another level of misunderstanding to the issue Again, Mr [redacted] has been removed from our mailing list and should receive no advertising from our company Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) Again, I need a handwritten apology from your shaggy companyYour mails have government seal and have treating fine and message and you know itYou never put the name or the address of your company because of the bogus marketing programming you are running, treating people with fine and misleading them in paying you warranty that you never honorSo you know Mr [redacted] I find out that that you have been running your scam for long time, and changing name every timeSee below for an entire article from Revdex.com about your past scam works Your have been running your scam under multiple company names including: NRRM Enterprises, LLC Stop Repair Bills or StopRepairBills.com I need you to stop sending all letter to [redacted] and [redacted] at [redacted] N [redacted] I need you to tell us how you get our car and addres information from I need an official hand written apology from you, MR English Scammer and your company And if I don't get the above items, expect a lawsuit, and start putting financial resource on side to defend scam [redacted] Final Consumer Response / [redacted] (1500, 9, 2016/02/08) */

We appreciate the opportunity to respond to and address any concerns Mr [redacted] has.We reviewed the call Mr [redacted] has referenced During the call, our customer service representative answered questions Mr [redacted] presented Mr [redacted] stated that he wanted to check into the company his service contract is with, United Car Care, and that he would get back to her Mr [redacted] said, at the end of the call, "Don't cancel my contract right now, I want to look into this a little further".I spoke with Mr [redacted] , myself, this morning At this point he wants to check things out with United Car Care and keep his coverage Mr [redacted] has my personal desk phone number of [redacted] and is welcome to give me a call anytime with any questions or concerns he has Of course we hope to keep our business relationship with Mr [redacted] active and keep his Honda Accord under coverage with United Health Care for when those unexpected covered repairs are needed However, if Mr [redacted] chooses to cancel his coverage, I will personally take care of that request for him He is welcome to contact me directly anytime [redacted] Respectfully, [redacted]

We show NO phone calls to or from Mr [redacted] There are many marketers out there that cold call consumers regarding the purchase of an extended service contracts for their vehicles We do not call consumers unless they have purchased prior coverage with us that is nearing expiration Our company does send mailed advertisements, howeverIf Mr [redacted] can provide the ID number from the upper lefthand corner of one of the mail pieces he has received; we can then determine if the mail piece was sent on our behalfIf so, we would then be happy to remove him from our mailing list Again, we show no calls to or from the number listed in this complaint Thank you

We appreciate you bringing this to our attention We look forward to responding to and resolving this matter.We checked with United Car Care, the administrator/obligor of Mr***'s service contract United Car Care stated that the claim in question was denied as being a failure that was pre-existing If Mr [redacted] would like to dispute United Car Care's denial of the claim, he would need to follow the ARBITRATION section of his contract on page T This section states that you agree that any dispute concerning the interpretation of your contract shall be resolved by arbitration by the Denver Revdex.com We show Mr [redacted] purchased the United Car Care Diamond Coverage on April 19, He has only the down payment credit to his account His account is scheduled to cancel for non payment on July 7, if he does not bring his account payments current Mr [redacted] was given cancellation procedures when he called our office on June 7, To date, we have not received a letter requesting cancellation

Ms [redacted] spoke with our company in December of regarding the purchase of a service contract for her vehicle She then decided that she did not wish to purchase the coverage before any money changed hands We show that no money has been collected from Ms [redacted] by our company.If Ms [redacted] can provide a credit card statement showing that CarShield has charged her account, we would be happy to reimburse it; but we show zero payment has been collected from her We have also removed Ms [redacted] from our mailing and call back list since she let us know that he was no longer interested in the purchase of extended coverage for her vehicle

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: there was no notation or sufficient explanation provided regarding a prorated amountIn addition, the customer service rep should be trained to acknowledge the need of the customer, and force the issue Sincerely, [redacted]