CarShield

Initial Business Response /* (1000, 5, 2016/01/21) */
The mail piece that is sent on our behalf states, "This letter is to inform you that IF your factory warranty has expired, you will be responsible for paying for any repairs"It then goes on to offer the OPTION to protect the vehicle beyond
the factory warranty
The administrators we market for are all Revdex.com Accredited and A+ ratedEach administrator offers several levels of mechanical breakdown coverage based on that consumer's vehicle's specific make, model and mileageOver million dollars in covered repair claims have been paid, just last year alone by our administrators, United Car Care, American Auto Shield and Interstate National Dealer Services
As Ms*** has stated she already purchased an extended service contract from her dealer, we have removed her information from our mailing list and she should receive nothing further from our company
We hope this addresses and resolves this concernPlease let us know if you need any additional information
Initial Consumer Rebuttal /* (2000, 7, 2016/01/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will be dropped from the mailing list and will not hear back from them againI'm satisfied

Thank you for bringing this to our attention. We would be happy to remove you from our mailing list.If you could provide us with the ID number that appears on mailers that are sent on our behalf; we would be able to verify that the mailer was sent on our behalf and remove you from our mailing
list.RespectfullyConsumer Relations

Initial Business Response /* (1000, 5, 2015/09/11) */
Thank you for your correspondence regarding Mr***'s complaintWe appreciate the opportunity to respond to and resolve this issue
The mail piece states, "This letter is to inform you that IF your factory warranty has expired, you will
be responsible for paying for any repairs"It then goes on to offer the OPTION to protect the vehicle BEYOND the factory warranty
The administrators we market for are all Revdex.com Accredited and A+ ratedEach administrator offers several levels of mechanical breakdown coverage based on that consumer's vehicle's specific make, model and mileageCollectively, the three administrators we market for have paid over a billion dollars in covered repair claims for their customers
Our company name is Auto Service Agency, as listed on the mail piece
We have removed Mr*** from our mailing list and he should receive nothing further from our company
We hope this addresses and resolves this concernPlease let us know if you need any additional information

We appreciate you bringing your concern to our attention After a search of our phone records, we show no phone calls to or from the number you have listed in this complaint***.Many times other companies are calling consumers, then they receive one of our mailed advertisements and
assume the calls are from our company as well This is not the case.We have removed Mr*** from our mailing list He should receive no additional mailers from our company

We appreciate your response However, we have a recorded phone conversation of your call to our office purchasing the coverage for your Chevy Malibu You provided us with your VIN number and your credit card information along with your authorization to run the payments agreed upon during the call.Per the contract, if a customer requests cancellation of their coverage after the initial day "free look" period; they will receive a prorated refund based on time and miles Mr*** Mastercard was credited in the amount of on September 7, and the remaining prorated refund due of $was mailed on September 12, Total refunded comes to 1177.52.We respectfully consider this matter to be resolved

Initial Business Response /* (1000, 5, 2015/04/15) */
We received Ms*** letter requesting cancellation on April 6, Her coverage was cancelled as requested as of April 8, Ms*** was refunded in full on April 8, to her Visa Card ending in *** Visa generally takes about
business days to post the credit to a customer's account
This issues has been resolved

Thank you for bringing this to our attention. We appreciate the opportunity to respond to and resolve this matter.When Mr*** called our office, he was initially looking to purchase an extended service contract for a vehicle that he had not yet purchased. Because we cannot
quote coverage without year, make and mileage...as well as VIN number; Mr*** decided to purchase coverage on the vehicle he already owned; his Pontiac Aztek. The Aztek had 180,miles on it at the time he purchased coverage. The sales representative explained that there are different levels of coverage based on the vehicles year, make and mileage and that vehicles with higher mileage like his Aztek do not qualify for the higher levels of coverage. Mr*** said he understood and was able to purchase powertrain coverage for his Aztek. The powertrain coverage was explained at the time of sale. Mr*** also received a booklet in the mail that also specifically outlines the components that are covered under the American Auto Sheild powertrain service contract.A repair claim was called in to American Auto Shield, Mr***'s contract administrator/obligor, on September 20, 2017. The claim was called in for spark plugs and wires...they are maintenance items and are not covered under any of the service contracts we market, coil packs 3, and 6...these components are not covered under powertrain coverage, and an oil pressure switch...also not a covered component under the powertrain coverage.As outlined in the contract, powertrain coverage lists internally lubricated parts of the engine, engine mounts and timing belt, internally lubricated parts within the transmission and torque converter and transmission mounts, internally lubricated parts of the turbo charger, water pump and housing, internally lubricated parts of the transfer unit and internally lubricated parts of the drive axle front and rear. This coverage also provides emergency roadside assistance.The claim denial was properly adjudicated by American Auto Shield, as the components needing repair or replacement are not listed as covered under the powertrain service contract's list of covered parts.Mr***'s powertrain service contract remains active for future covered repairs.Respectfully, Customer Relations

We are sorry to hear you are still receiving calls from other marketing companies. However, they are not coming from our company. The ONLY call we have from the number you have listed in your complaint is an incoming call from you on July 5, asking to be removed from our mailing list. We removed you from our mailing list as you requested. We have never called the number you have listed

We appreciate you forwarding your concerns to us We apologize for any inconvenience the receipt of the mailed advertisement has caused We will certainly remove you from our mailing list If you could provide us with the ID number that appears on the mailer, that would be
helpful in adding you to our do not mail list The ID number would also allow us to see which mailed advertisement you received, so we can review it's content and make any necessary changes needed

Complaint: ***
I am rejecting this response because:
I discarded the mailingRegardless, I did not just pick out a company to file a complaint without reasonThe mailing was from Carshield and I entered the address of the business when I submitted the claimIt was CarshieldI requested to be removed once before and provided the information you are requesting now and it did not get the desired result thenYou have my information, please remove me from your systems and cease any further mailings as well as any other forms of contact
Sincerely,
*** ***

Our company has never called the number listed in this complaint We show one incoming call from this number on August 11, and Mr*** did not leave a message.There are many marketing companies out there that do "cold call" consumers We do not In fact, we do not believe
in that practice and actively lobby against it Our company only calls prior customers who's extended service contract's are nearing expiration or have expired.In our experience, consumers are receiving calls from other marketing companies and then might receive one of our mailed advertisements They often seem to automatically assume that the previous calls they have received have also come from our company when that is NOT the case.If Mr*** has received one of our mailed advertisements, we would be happy to remove him from our mailing list However, our company has not called Mr***.We request this complaint be closed as invalid, as we show no calls to the number listed in this complaint.Thank you

Thank you for bringing this to our attention. We appreciate hearing from you and will certainly review the call in question. It is only our intention for any of our representatives to be polite, informative and helpful to any consumer or customer who calls our office. If the
representative was anything less than courteous and polite, disciplinary action will be taken. Your file states that you have spoken to one of our customer service managers since this complaint was filed. She was able to assure you that the service contract you purchased has been cancelled and the down payment you made has been refunded to your *** card as of 12/22/2017. No further deductions from your card will be made by our company.Again, thank you for bringing this to our attention and we will review the call in question.RespectfullyCustomer Relations

We have contacted Omnisure and they are going to call Mr*** They will be able to discuss the cancelled account with Mr*** and help him with who to contact regarding his refund Since the cancelled account is not with our company, we are not able to help him with that. Omnisure should be in contact with Mr*** today We hope this helps

Customer ID: *** Thank you for your help

Thank you for bringing this to our attention We would be happy to look into the matter for you.We contacted United Car Care, the administrator/obligor of your service contract, regarding the claim in question United Car Care handles all claim procedures, approvals and denials.According
to United Car Care's notes, your vehicle was towed into the shop the day your service contract became effective by days, but with less than the miles required to complete the grace period It was then towed back to the shop two days later with the exact miles to fulfill your grace period requirements, with a failed starter This was obviously a failure pre-existing the effective date of the contract.Pre-existing failures are discussed during the initial sales call and in the contract This was a valid claim denial by United Car Care.We have refunded your down payment of $and cancelled your coverage, as requested Your down payment was refunded back to your American Express Card The refund credit to your card should show with American Express in 3-business days.Respectfully

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

They continued to to badger me for information about my vehicle even while I continued to ask the name of the company from where they were callingI asked numerous times and was ignoredAs soon as they asked my name and I asked if they were with CarShield, they hung up the phoneI have had enough of this harassment

Complaint: ***
I am rejecting this response because:
This is crapI talked to the representatives on the phone and they are attempting to sell me maintenance plans for my camaro from the companyThey are liars
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2016/01/12) */
Ms*** has already called our office and explained that she had already purchased coverage through her dealershipOur representative let her know that she would be refunded in full and that we would get her cancelled outThat has been
done
We have no way of knowing if a consumer has purchased prior coverageAs soon as Ms*** called and let us know about the duplicate coverage situation, we cancelled her duplicate coverage and refunded her Visa ending in *** in full
Visa generally takes 3-business days to show a credit to the consumers account
Respectfully

Thank you bringing this to our attention. We appreciate the opportunity to respond to and resolve this matter.We do apologize for the error in the initial set up of your service contract. This is a new program that we had just begun offering and the sales representative made a mistake in
his calculations. We are not able to offer this product for the mistaken price the representative quoted. Our underwriters will not allow it.We caught the mistake immediately and called you back several times to let you know. When you returned our call, we were able to offer you a choice of two different plans. One was less expensive and one was a little more expensive. You were refunded for your down payment of $in full on 12/26/2017. Respectfully,Customer Relations