CarShield

Thank you for bringing this to our attention.  We appreciate the opportunity to respond to and resolve this issue.Your most recent claim for an electronic ignition switch was denied because that component is not listed in your contract as a covered component.  The service contract you...

received in the mail lists the covered components on pages T1 and T2.  The covered components were also outlined in your initial sales call.[redacted], the administrator of your contract, shows they have paid $1543.89 in covered repairs.  Your contract remains in effect until March 25, 2050 or until your odometer reaches 131,084.  We hope this information resolves your complaint.RespectfullyCustomer Relations

Complaint: [redacted]
I am rejecting this response because:
I have made multiple phone calls to your complany and received a few as well, if you are only showing that one it further proves how incompetent your company is.
Sincerely,
[redacted]

Thank you for bringing this to our attention.  We appreciate the opportunity to respond to and resolve this matter.To clarify, consumer's personal information is never "left out in the open".  What [redacted] should have said is that we have your information on file and are open to proceed...

with processing your down payment if we have your authorization to retry.We will definitely review the call in question and take appropriate disciplinary action.  Again, we do apologize for the misunderstanding and assure you that any personal information that consumers entrust us with is properly protected and secure.RespectfullyConsumer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]P.S. It is [redacted], not [redacted]

Initial Business Response /* (1000, 5, 2016/01/27) */
We do not show any calls from the number listed in this complaint. It appears the number provided might not be an actual number, however.
That being said, the administrators we market for are all Revdex.com Accredited and A+ rated. Each...

administrator offers several levels of mechanical breakdown coverage based on that consumer's vehicle's specific make, model and mileage. Over 2 million dollars in covered repair claims have been paid, just last year alone.
We have removed [redacted] from our mailing list. No additional mailers should be received unless one has just recently been mailed.
If [redacted] could provide us with the ID number that was on the notice, we could determine if that mailer was sent on our behalf or sent by one of the many other marketing companies out there.
Until that can be determined, we request that this complaint be closed as invalid.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)

We appreciate the opportunity to respond to and address any concerns Mr. [redacted] has.We reviewed the call Mr. [redacted] has referenced.  During the call, our customer service representative answered questions Mr. [redacted] presented.  Mr. [redacted] stated that he wanted to check into the company his...

service contract is with, United Car Care, and that he would get back to her.  Mr. [redacted] said, at the end of the call, "Don't cancel my contract right now, I want to look into this a little further".I spoke with Mr. [redacted], myself, this morning.  At this point he wants to check things out with United Car Care and keep his coverage.  Mr. [redacted] has my personal desk phone number of [redacted] and is welcome to give me a call anytime with any questions or concerns he has.  Of course we hope to keep our business relationship with Mr. [redacted] active and keep his 2010 Honda Accord under coverage with United Health Care for when those unexpected covered repairs are needed.  However, if Mr. [redacted] chooses to cancel his coverage, I will personally take care of that request for him.  He is welcome to contact me directly anytime.  [redacted]Respectfully,[redacted]

Initial Business Response /* (1000, 5, 2015/06/12) */
Our customer service representatives have spoken to Ms. [redacted] several times regarding her extended coverage with United Car Care and this claim.
She knows that United Car Care is her Claim's Administrator and we have no influence or...

authority over claims procedures.
We, as the marketer of the United Car Care coverage Ms. [redacted] purchased, have spoken with her and contacted United Car Care on her behalf to inquire about the claim. We were even able to offer her a sizable discount to help offset the valid, contractual claim denial by United Car Care, as a gesture of good will. As the marketer, that is the most we can do.
We received a letter from Ms. [redacted] on June 4, 2015 requesting cancellation of her coverage. Her coverage has been cancelled, as she requested. She is receiving a refund of $524.04. $195.00 has been credited back to her Mastercard and the remaining refund due of $329.04 is being mailed to the address listed above by United Car Care.
If Ms. [redacted] has any further questions regarding her claim, she can contact [redacted] the claims supervisor at United Car Care, at
X-XXX-XXX-XXXX...or contact United Car Care through the Denver Revdex.com.
We consider this issue to be resolved, as her coverage has been cancelled as she requested and she has been refunded.

Thank you for forwarding us your concerns. We appreciate the opportunity to respond to and clarify this matter.The mailed advertisements sent on our behalf offer consumers the opportunity to cover their vehicle with a service contract that extends mechanical breakdown coverage well past the...

consumers factory warranty.  We market extended service contracts for the 3 leading administrators in the industry; American Auto Shield, United Car Care and Interstate National Dealer Services.  These administrators are all A+ rated and Revdex.com Accredited and collectively paid over 2 million dollars in repair claims for their customers, just last year alone.As you stated you were not interested in this service when you called our office, you were removed from our mailing list at that time and will receive no additional advertising from our company.  We apologize for any inconvenience the receipt of our mailer has caused.

Attached is proof of refund.  Mr. [redacted] should be able to provide this to his credit card company to show proof that we have refunded him.

Initial Business Response /* (1000, 5, 2015/11/24) */
We have been in contact with Mr. [redacted] and the Repair Facility regarding the repair claim mentioned above. Mr. [redacted] has an appointment with the repair facility to have his engine mounts replaced on Monday. This will be a covered...

repair.
We have resolved this issue with Mr. [redacted].

We appreciate you bringing this to our attention and we are happy to provide you with the information you need to resolve this matter.As stated in the Interstate National Dealer Services contract Ms. [redacted] purchased, we are only the Marketer/Seller.  If Ms. [redacted] has any questions or...

concerns regarding claims procedures, approvals or denials; she would need to contact Interstate National Dealer Services, Inc at the address listed on the first page of her contract.  [redacted].  There is also an arbitration section on page 3 of your INDS contract, should you have any dispute regarding a denied claim. Interstate National Dealer Services has full authority over all claims procedures.