CarShield

We appreciate you bringing your concern to our attention.  We are looking forward to resolving this matter in a satisfactory manner.There is no way our company can determine if you have previously purchased an extended service contract for your vehicle.  We have removed you from our...

mailing list, as you have requested.Thank you

Initial Business Response /* (1000, 5, 2015/04/17) */
We have received Ms. [redacted]'s letter requesting cancellation as of today. We waived the cancel fee as a gesture of goodwill. Ms. [redacted] will receive her prorated refund of $615.45. $150.00 will be credited back to her Discover card and the...

remaining refund will be mailed by United Car Care, her administrator, in approximately 7-10 days.
United Car Care is a Revdex.com accredited A+ rated administrator and pays all approved repair claims with a corporate credit card over the phone to any dealer service center or ASE certified repair facility. There is not much United Car Care can do if a repair facility refuses to call in a claim.
Initial Consumer Rebuttal /* (2000, 13, 2015/05/01) */
I would like to report they did send me a refund of
$917.59 and credited my credit card $150, but I did not receive a cancellation letter as requested.

We appreciate you bringing this concern to our attention.  We look forward to working with you to resolve this matter.We show you have American Auto Shield Powertrain Gold Coverage on your 1998 GMC Savana.  We contacted American Auto Shield, the administrator of your contract, to inquire...

about the transmission claim you reference.  They show no claims have been submitted to date.To submit a claim, please contact American Auto Shield, [redacted].  Or have your repair facility call the number provided to submit a claim for approvalWe hope this help you to resolve this matter.Respectfully..

Thank you for supplying us with the ID number from the mailer you received.  We have removed you from our mailing list.

Thank you for the opportunity to respond to and resolve this matter.We have cancelled Ms. [redacted]'s contract, as she requested, and are in the process of refunding her in full.  She will receive a check for the down payment and 1 monthly payment she has made, mailed to the address listed above....

 Ms. [redacted] should be receiving her refund check in approximately 5-7 business days.Please let us know if you need any additional information.  We would be happy to assist.Respectfully....

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/12/02) */
Ms. [redacted]'s coverage has been cancelled, as she requested when she called our office. Our representative has notes in the file that the credit card was no longer valid. That is why she was going to be mailed a check rather than have a...

credit run to her card.
As it seems Ms. [redacted] is stating that the card used is still active; we will go ahead and run a credit to her card tomorrow for her down payment of $150.00. She should see that credit to her account in 3-5 business days.

Complaint: [redacted]
I am rejecting this response because:You state you have recording, release this so called recording.After speaking to someone about the coverage. I declined. I also have a conformation number that this coverage was declined. I am due a full refund. If all of my funds are not returned to me within the next few days, I will seek legal action against your business.   
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/06/02) */
When Ms. [redacted] called in and set up the coverage she sounded very sweet and of sound mind. There was no reason the sales representative would have thought anything was wrong with Ms. [redacted]'s mental capacities.
We have actually spoken to...

Ms. [redacted]'s mother on a couple of occasions regarding cancellation of the coverage. Ms. [redacted]'s coverage has been cancelled at her request and her refund check is in the process of being mailed out. She will be receiving a full refund as a gesture of goodwill due to the circumstances her mother has described.
Ms. [redacted] should have her refund check in approximately 5-7 days.
Respectfully

Initial Business Response /* (1000, 5, 2015/06/04) */
According to United Car Care, the claims administrator for Mr. [redacted]'s extended coverage; a claim was presented for failed rear differential gears.
When United Car Care sent out an independent inspector, as is the normal case when a claim is...

submitted, the inspector found sand in the right side door, and water intrusion in the rear differential. Damage due water intrusion is not covered under this contract with United Car Care.
Notes say that Mr. [redacted] had recently purchased this used vehicle, unaware that it had been used off road and/or driven through water to a greater degree than rain.
Mr. [redacted] was unhappy about the claim denial and sent in a letter requesting cancellation. His coverage was cancelled as of April 14, 2015 and he received his prorated refund minus the inspection fee and cancellation fee, per the contract's terms and conditions.
Mr. [redacted] had only made a down payment and one monthly payment at the time of cancellation.
We feel this issue has been resolved.

Thank you for forwarding us the complaint Ms. [redacted] has relayed to the Revdex.com.  We appreciate the opportunity to respond to and resolve this issue.However, we show NO calls to or from the phone number listed in this complaint.  Our company has never spoken to Ms. [redacted] on the number...

listed.Our company does send out mailed advertisements, as do many other marketing companies.  If Ms. [redacted] can provide the ID number that appears on the mailer she received, we would be able to determine if that mailer was sent on our behalf.We respectfully request that this complaint be closed as "invalid", as we have never spoken to Ms. [redacted]. Thank you

Initial Business Response /* (1000, 12, 2015/12/21) */
If Ms. [redacted] has chosen to cancel her service contract, we will refund her in full for the monies she has paid into the coverage.
Ms. [redacted] will receive a full refund, by check, to the address listed above in two to three...

weeks.
Initial Consumer Rebuttal /* (2000, 14, 2015/12/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am pleased with the response and that they are willing to refund my payments...THANK YOU VERY MUCH FOR YOUR HELP.

Initial Business Response /* (1000, 5, 2015/12/15) */
We show NO outgoing or incoming calls from the number Ms. [redacted] has listed in this complaint. The calls Ms. [redacted] is receiving are NOT coming from our company.
Our company ONLY makes calls to customers who have previously purchased...

coverage for their vehicles from us that is getting close to expiring or has expired; or consumers who have requested information via our website.
We have not called Ms. [redacted].
We respectfully request that this complaint be removed from our file, as we show NO calls to this number.
Thank you

Thank you for bringing your concern to our attention.  We appreciate the opportunity to respond to and resolve this matter.Ms. [redacted]'s extended coverage has been cancelled as she requested.  She has received the prorated refund she was due of $162.89.  As stated in the contract,...

there is a $50.00 cancellation fee and customers who choose to cancel after the initial "free look" period are issued a prorated refund.Ms. [redacted]s was refunded 150.00 of the prorated amount back to her Visa and the remaining 12.89 due was refunded by check to mailed to her home address.Let us know if you need any additional information.Respectfully......

Thank you for bringing this to our attention.  We show no calls from the number listed in this complaint;  however, we would be happy to remove your information from our mailing list.

We have received 2 incoming calls from the number listed in this complaint.  In the first call, the consumer did not state his name or reason for the call.  Rather, he just asked what the address of our business was.  The Sales Representative gave him our address and the consumer...

terminated the call.In the second incoming call from the consumer, he requested that he be removed from our mailing list.  The sales representative said he would be happy to remove the consumer from our mailing list and the consumer terminated the call.Mr. [redacted]'s contact information has been removed from our list.  He should not receive any additional mailers from our company.

Thank you for bringing this to our attention.  We appreciate the opportunity to respond to and resolve this matter.The mailed advertisements we send state, "CarShield is an independent nationwide company marketing vehicle service contracts on behalf of leading third party administrators........

 CarShield is not affiliated with any auto dealer or manufacturer". All the notices we send have this statement listed on them.Perhaps Mr. [redacted] received a mailer from one of the many other marketing companies that send similar mailed advertisements.  If Mr. [redacted] can send us the Customer ID number that appears on the mailers we send, we could the determine if the mailer was sent on our behalf.  We will remove Mr. [redacted] from our mailing list with the information he has provided.  However, the ID number would be of great assistance in the removal process if he can provide it.Thank you

Thank you for bringing this to our attention. We appreciate the opportunity to respond to and resolve this matter.Your contract has been cancelled, as you requested.  You will be refunded in full, credited back to your [redacted] within the next 7 business days.Respectfully,Customer...

Relations

Complaint: [redacted]
I am rejecting this response because:You claim to have removed me from your database but yet I continue to receive mailings. I have not received any more calls nor have I made any additional calls since my first when I requested to not be contacted again. That request obviously went ignored and that is unacceptable. I filed this complaint because I made a call once requesting to never be contacted again and once again, I was contacted via mail. Obviously, making another call was not going to change anything. This business had its chance to resolve the issue and refused to do so. I took what action I saw necessary to have myself heard.
Sincerely,
[redacted]

We appreciate Mr. [redacted] bringing this matter to our attention and giving us the opportunity to address his complaint.We have removed Mr. [redacted] from our mailing list, as he requested.  He should receive nothing further from our company.  The mailed advertisements that are sent on our behalf do...

not state that a consumers factory warranty has expired.  They state that if their warranty has expired, they will be responsible for paying for repair bills.  The mail piece then goes on to offer coverage. We offer service coverage with Revdex.com Accredited, A+ rated administrators ([redacted] and [redacted]).Again, Mr. [redacted] has been removed from our mailing list, as he requested.  We apologize for any inconvenience this has caused.