CarShield

Initial Business Response /* (1000, 5, 2015/11/24) */
We have removed Mr. [redacted] from our mailing as call list as he has requested. He should receive no further contact from our company.
We apologize for any inconvenience this has caused him.
Respectfully
Initial Consumer Rebuttal /*...

(2000, 7, 2015/11/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the company taking me off the call list.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for bringing this to our attention.  We appreciate the opportunity to respond to and resolve this matter.It appears that when Mr. [redacted] read the mailed advertisement, he was able to determine that it was regarding the opportunity to purchase a service contract for his vehicle....

 The information provided in the mail piece is important to individuals who wish to protect themselves from costly repairs if their vehicle suffers a mechanical breakdown.  The administrators we market for paid well over 14 million dollars in covered repair claims, just last year alone.  This is a valuable service to our many customers.As Mr. [redacted] has expressed disinterest in purchasing a service contract, we have removed his information from our mailing list.  He should receive no additional mailers from our company.  We apologize for any inconvenience this has caused.Respectfully,CarShield

Thank you for bringing this to our attention.  We appreciate the opportunity to respond.We have removed Mr. [redacted]'s information from our mailing list, as he has requested.  He should receive nothing further from our company.We apologize for any inconvenience this has...

caused.RespectfullyConsumer Relations

Mailer ID: [redacted] I can send a photo of the mailer and will record my next call to the company to illustrate the harassing customer service.

Thank you for bringing this to our attention.  We appreciate the opportunity to respond to and resolve this matter.Mr. [redacted]'s account cancelled for non payment, after one of our representatives called him on April 10th and April 11th and left a message letting him know his account was past...

due.  The last payment we received from Mr. [redacted] was on March 3, 2017.His account cancelled for non payment on May 5, 2017.  As stated in the contract and during the sales call, no refunds are due if an account cancels for non payment.Mr. [redacted] did not call our office until June 8, 2017 to inquire about his account.  This was over a month after he cancelled for non payment.Again, when an account cancels for non payment, no refund is due.

We certainly are very sorry for any inconvenience or grief this has caused Mr. [redacted]. We will remove his mother's name and contact information from our mailing list.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However I want the business to know they...

told me, I would be removed from thier mailing list, when I called them last year or so!! If  they do not remove me this time and if I get a letter from them again, I will pursue legal action and sue!!! Thank you for wasting my time!
[redacted] [redacted]

Ms [redacted] spoke with our company in December of 2016 regarding the purchase of a service contract for her vehicle.  She then decided that she did not wish to purchase the coverage before any money changed hands.  We show that no money has been collected from Ms. [redacted] by our...

company.If Ms. [redacted] can provide a credit card statement showing that CarShield has charged her account, we would be happy to reimburse it; but we show zero payment has been collected from her.  We have also removed Ms. [redacted] from our mailing and call back list since she let us know that he was no longer interested in the purchase of extended coverage for her vehicle.

Initial Business Response /* (1000, 6, 2015/04/20) */
After reviewing Mr. [redacted]'s file, we see that Mr. [redacted] did call our office on three separate occasions.
The first call was at 7:35 pm on April 15, 2015. He told the sales representative that answered the phone that he wanted to cancel...

his coverage. The sales rep gave Mr. [redacted] the Customer Service number and let him know that they had closed for the day at 5 pm. Mr. [redacted] was instructed to call back the next day during normal business hours.
Mr. [redacted] called Customer Service department on April 16, 2015 and spoke to a Customer Service Rep. At that time he said he would review the coverage sent to him.
Mr. [redacted] called again on April 18. 2015 and said he would like to cancel his coverage. He was given the proper procedures to cancel and we received his letter giving us authorization to cancel today.
Mr. [redacted] reached us by phone several times, as stated above.
His coverage has been cancelled and his Visa was refunded in full the down payment amount made. He has also been sent and email confirmation of the cancellation and refund.

We appreciate you forwarding us your concern regarding the mailer.  We also appreciate you including the ID number that appeared on the mailer.  We have removed your information from our mailing list and you should not receive anything further from our company.Worth noting, there are many marketers of vehicle service contracts that send out similar, less complaint mailers.  You may be receiving them from several different companies.  We always put our name on the top of the mailer and in the disclaimer toward the bottom of the mailer.We apologize for any inconvenience the receipt of our mailer has caused.

Thank you for bringing this to our attention.  We appreciate the opportunity to respond to and resolve this matter.We show one inbound call from you and one outbound call.  We see that you have already been removed from our mailing and call back lists.  We apologize for any...

inconvenience this has caused.Respectfully,Consumer Relations

The mailer Mr. [redacted] has received and attached states, "This letter is to inform you that IF your factory warranty has expired, you will be responsible for paying for any repairs. However, you still may have time left to activate a service contract on this vehicle..."
The administrators we...

market for are all Revdex.com Accredited and A+ rated. Each administrator offers several levels of mechanical breakdown coverage based on that consumer's vehicle's specific make, model and mileage.
Consumer information is obtained from transactional activity such as insurance purchases, oil changes, tire purchases, subscription radio purchases, etc.
We have removed Mr. [redacted] from our mailing list and he should receive no additional mailers from our company unless a mail piece has recently been sent.
We hope this addresses and resolves this concern. Please let us know if you need any additional information.

Initial Business Response /* (1000, 5, 2015/11/19) */
Ms. [redacted] initially called our office to inquire about the coverage offered in a mailed advertisement she received. It seemed the cost of the coverage was prohibitive at that time. Our office called her back a couple of weeks later when we...

were running a promotional offer that would have saved Ms. [redacted] some money on the down payment.
We show two inbound calls and two outbound calls in our system.
We will review the call Ms. [redacted] has mentioned and take appropriate disciplinary action, if warranted. Our representatives are heavily scripted and trained to present themselves and our company in a positive and polite manner. We apologize if Ms. [redacted] was treated poorly in any way.
We will remove Ms. [redacted] from our mailing and call back list. Again, we apologize for any inconvenience this has caused Ms. [redacted].

Thank you for contacting us regarding Mr. [redacted]' complaint.  We appreciate the opportunity to respond to and resolve this matter.Mr. [redacted] called our office on February 19, 2016 and purchased extended coverage for his 2011 Malibu.  At that time, Mr. [redacted] provided us with his VIN number...

and mileage.  He let us know that he also has a, sounded like 2015 or 2016, Corvette and uses [redacted] Chevrolet in Marshall, Texas.  Mr. [redacted] agreed to the down payment and monthly payments and provided our representative with his MasterCard number.As Mr. [redacted] has requested to cancel his coverage, it has been cancelled as of September 7, 2016.  His down payment was credited back to his MasterCard on September 7th.  MasterCard generally takes about 3 business days to show that credit to a customer's account.  The remainder of Mr. [redacted] refund due was mailed to his ** [redacted] on September 12, 2016.We believe this matter has been handled in a prompt and efficient manner and is resolved.Respectfully

Initial Business Response /* (1000, 7, 2015/09/24) */
Ms [redacted] was sent a check for 119.09 and the remaining refund she was due of $151.00 was credited to her American Express on 8/19/2015.

We appreciate you bringing this to our attention.  We look forward to responding to and resolving this matter.We checked with United Car Care, the administrator/obligor of Mr. [redacted]'s service contract.  United Car Care stated that the claim in question was denied as being a failure that...

was pre-existing.  If Mr. [redacted] would like to dispute United Car Care's denial of the claim, he would need to follow the ARBITRATION section of his contract on page T11.  This section states that you agree that any dispute concerning the interpretation of your contract shall be resolved by arbitration by the Denver Revdex.com.  We show Mr. [redacted] purchased the United Car Care Diamond Coverage on April 19, 2017.  He has only the down payment credit to his account.  His account is scheduled to cancel for non payment on July 7, 2017 if he does not bring his account payments current.  Mr. [redacted] was given cancellation procedures when he called our office on June 7, 2016.  To date, we have not received a letter requesting cancellation.

Thank you for bringing this to our attention.  We appreciate the opportunity to respond to and resolve this matter.We contacted Interstate National Dealers Services, the administrator/obligor of Mr. [redacted]'s service contract, regarding the claim Mr. [redacted] references.  INDS stated that the...

items presented for repair were not listed as covered under the contract Mr. [redacted] purchased.We reviewed the sales call and Mr. [redacted] was told the items listed as covered, read right from the contract.  He was not told that anything that needed fixing would be paid for. Mr. [redacted] also received a copy of the contract that also lists all the covered components. As Mr. [redacted] requested, his contract has been cancelled and he will be issued a prorated refund, as stated in his contract.  The refund check will be mailed to the address listed in this complaint.  He should receive his refund in approximately 7-10 business days.Please let us know if you need any additional information.Respectfully

Thank you for bringing this to our attention.  We appreciate the opportunity to respond to and resolve this matter. We reviewed the calls in question and found that on June 20th, when Ms. [redacted] called our office, she was given proper cancellation procedures by our CS representative....

 She called back into our office that same day and spoke to one of our newer representatives. This representative made an error and stated that Ms. [redacted] would get a full refund of her down payment, rather than stating the fact that she would get a prorated refund, as she was past her initial 30 day full refund period.  Our newer representative told Ms. [redacted] that she would receive a full refund of her down payment and a prorated refund of the one monthly payment she made.We do apologize for this error.  We will refund Ms. [redacted] in full for the down payment she made and the one monthly payment as a gesture of good will.  Respectfully.....Customer Relations

Thank you for bringing your concern to our attention.  We appreciate the opportunity to respond to and resolve this matter.We will review the call you have mentioned and take any appropriate action necessary.  We train our sales representatives to be informative, polite and helpful to each...

consumer who calls our office and to find them the best coverage to fit their budget and their specific vehicles year make and model.  We apologize if the call Mr. [redacted] experienced was anything less.We have removed Mr. [redacted] from our mailing and call list as he requested.