CarShield

Ms***'s coverage has been cancelled as she requested We have waived the cancellation fee as a gesture of goodwill Ms*** will be receiving a prorated refund, per the contracts terms and conditions, by check to the address we have on file The refund check should
arrive in 7-days

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** ***

Initial Business Response /* (1000, 5, 2015/10/23) */
We will remove Ms*** from our mailing listShe should receive no further mailed advertisements from our company
Initial Consumer Rebuttal /* (3000, 12, 2015/11/04) */
This company continues to send mail and contact my mother by
phoneNow they have managed to get into her checking account and write a phoney unsigned check and remove I have turned them over to the fraud department at the bankThe bank is unsure if they can get her money backSomething really needs to be done about this outfitThey are bilking people out of money by making them think they OWE somethingI have copies of everything if you would like me to send them including the money they took out of her accountThis caused her to have to close her checking accountShe is years old and doesn't need this harassment or hassleThis case is not closed or resolved by any means

Initial Business Response /* (1000, 5, 2015/05/08) */
Ms*** did authorize the down payment and monthly payments to be deducted from her Visa CardWe did call Ms*** a couple of times to make her aware that her account was past dueWe never received a letter from Ms***
requesting cancellation
Considering Ms***'s illness, we would be happy to cancel her coverage and refund the money she has paid into her contract
Ms*** will be receiving the down payment she made credited back to her Visa Card within 3-business daysThe remainder of her refund, payment made, will be mailed to her P O *** *** address by United Car Care...the administrator of her coverageShe should be receiving that refund check in 10-days
We wish Ms*** the best in her recover from her illness

Initial Business Response /* (1000, 5, 2015/11/24) */
We appreciate the opportunity to respond to and resolve this issue
We do not show any phone calls in our system from the number listed in this complaint
If *** can provide the ID number that appears on the mailed advertisements
sent on our behalf, we would be able to determine if the mailer was sent by another company or if it was sent on our behalf
Until it can be determined if the mail piece was sent by our company, we respectfully request this complaint be closed as invalid

As CarShield is the Marketer/Seller of the United Car Care Service Contract Mr*** purchased, we have no authority over repair claim decisions make by United Car Care.Any dispute Mr*** has regarding a claim decision would need to be submitted to the Denver Revdex.com, directed at United Car Care; the adminnistrator/obligor of Mr***'s service contract This information is listed in Mr***'s contract under the arbitration section (J) of the contract United Car Care's contact information is also listed in the contract on the first page under administrator/obligor

Thank you for bringing this to our attention We look forward to being able to assist you with your complaint.As we are the marketer you purchased your United Car Care Diamond Service Contract through, we have no influence or authority over claims procedures Any issues regarding a claim
would need to be submitted to United Car Care at the address that appears on your contract of * * *** *** *** *** ** *** *** United Car Care resolves any complaints through the Denver Revdex.com, as stated in your contract United Car Care would be able to fully address any claim issues.If you choose to cancel your coverage for any reason; as of this date, by days, your prorated refund would amount to The customer service representatives cannot calculate pro rated refund amounts, as they change daily and are based on time and miles This is taken care of in our processing department when a letter of cancellation is received.We hope this answers your questions and helps in resolving your concerns Let us know if we can be of any further assistance

We do not show anyone by the name and address in this complaint in our system If Mr*** can provide the ID number on the mail piece he received, we would be able to determine if the mailer was sent on our behalf or send by one of our competitors.Thank you

Thank you for bringing this to our attention. We appreciate the opportunity to resolve this matter.We received your request via *** to remove you from our mailing list on November 30, 2017. We immediately removed your from our mailing list. However, we show zero calls to the
phone number you have provided in this complaint. Very often a consumer is receiving phone calls from different marketers, then they receive one of our mailers and assume the phone calls are coming from our company when they are not. Our company does not "cold call" consumers. The only reason our company would call you would be if you requested a quote online or if you were a past customer of ours that is nearing renewal time.We are sorry for the inconvenience you are going through receiving unwanted phone solicitations. However, they are not coming from our company.RespectfullyConsumer Relations

We appreciate the opportunity to respond to and resolve this matter.Could you please attach copies of the mailers you received so we can look into this further.Thank you

Thank you for bringing this to our attention We appreciate the opportunity to respond to and help in the resolution of this matter.Mr*** purchased the United Car Care Powertrain Gold coverage for his Nissan Maxima on June 22, stating that he had 105,miles on his vehicle
According to United Car Care's claim notes, an internal engine failure claim was submitted on on July 25, with his repair shop stating that Mr***'s vehicle had 89,miles on the odometer United Car Care denied this claim as there was a large mileage discrepancy, leaving United Car Care unable to verify if Mr***'s vehicle was out of his waiting period by miles This contract has a waiting period of miles and days, as stated in the contract and during the sales call.United Car Care offered to refund Mr*** in full for all monies he had paid in to his contract as the large mileage discrepancy voids the coverage; or Mr*** could choose to re-write the coverage with the correct mileage and begin waiting period at that point.If Mr*** has any disputes regarding this claim denial; he would need to direct them toward United Car Care, as it states in his contract under the arbitration section (J) It states, "In the event of any dispute concerning the interpretation of your contract, you agree that it shall be resolved by arbitration by the Denver Revdex.com in accordance with the Arbitration Rules of the Revdex.com"Please direct this dispute to the Denver Revdex.com United Car Care's address, as it appears in your contract on page among others, is United Car Care, * * *** *** *** *** ** ***We hope this information helps in the resolution of this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you.Mr. [redacted] has been removed from our mailing list.Respectfully,Consumer Relations

Thank you for bringing this to our attention.  We appreciate the opportunity to respond to and resolve this matter.We would be happy to remove you from our mailing list.  You should receive no additional mailed advertisements from our company.Respectfully,Consumer Relations

We would be happy to provide Mr. [redacted] with a breakdown of his prorated refund. The total cost of the contract was $2453.00.  The refund is based on time or miles, whichever one was most used.  65.058223% of the mileage was used.  When this is multiplied by the total cost of...

the coverage, $1595.88 of the contract was used.A down payment of $150.00 plus 23 monthly payments of $95.96 were made, totaling $2357.08.  We then subtract the total monetary amount of coverage used of $1595.88.  Subtract the cancellation fee of $50.00 and that leaves the prorated refund amount of $711.20.This should help clarify the prorated refund you received.Respectfully....

The ID number Mr. [redacted] provided has already been removed from our mailing list.  No more mailed advertisements should be received from our company.

Initial Business Response /* (1000, 10, 2015/11/09) */
Ms. [redacted] has her extended service contract with American Auto Shield. She has Powertrain Gold Coverage. American Auto Shield is A+ rated with the Revdex.com and has paid over $110 Million Dollars in covered repair claims for...

their customers.
I have mailed Ms. [redacted] another copy of her coverage contract to the address we have on file, which is also the address she has listed above.
If Ms. [redacted] has any questions regarding her coverage, she is welcome to give our customer service department a call at X-XXX-XXX-XXXX.
Her contract number with American Auto Shield is ABFXXXXXX as she listed. American Auto Shields contact information is
American Auto Shield LLC
[redacted] Suite [redacted]
Lakewood, CO XXXXX
X-XXX-XXX-XXXX

Thank you for bringing this to our attention.  However, this is absolutely not false advertising.  All of the administrators we market for are A+ rated and Accredited by the Revdex.com.  The administrators handle all repair claims and paid over 13 million dollars in repair claims just last...

year alone.  Below are links to the administrators we market for's Revdex.com rating page[redacted]However, if you would like to be removed from our mailing list, we would be happy to take care of that for you.Respectfully,Consumer Relations

Complaint: [redacted]
I am rejecting this response because:Obviously they have called me before because I have messages on my machine that they have left me - I'm not sure why they would say they haven't contacted me. It seems that you would be able to obtain one of their phone bills and cross reference the phone numbers they are calling with those listed on the Do Not Call Registry. I'm sure I'm not the only person they keep harassing.
Sincerely,
[redacted]

Ms. [redacted] has previously been removed from our mailing list, as she requested.