CarShield

Thank you for bringing this to our attention Our records show Mr*** called our office and stated he had a Nissan Our representative offered him extended coverage for his Nissan.As Mr*** is not interested in the extended coverage, we would be happy to remove him from our
mailing list Respectfully

Thank you for bringing this matter to our attention We are more than happy to look into it for you.I found that you called CarShield on 1/18/into a Spanish Line You were then transferred to an English speaking representative You asked the representative to remove you from
our mailing list ***, the representative, asked you for the ID number that appeared on the mailer you received so he could remove you from our mailing list You gave him the ID number and he said he would remove you from our mailing list.That was the extent of the call The call only lasted just shy of minutes ***, our representative did not even try to speak to you about purchasing a service contract He simply and politely said he would remove you from our mailing list You said thank you and that is where the call ended.Perhaps you spoke to another company separate from ours?Again, your information has been removed from our mailing list

Initial Business Response /* (1000, 5, 2015/12/04) */
We show no outgoing or incoming calls from the number Ms*** has listed in this complaintOur company has not contacted Ms*** by phone
We respectfully request that this complaint be removed from our file
Thank you

Initial Business Response /* (1000, 5, 2015/08/26) */
We show no calls to or from the number listed in Ms***'s complaint
We do not call consumers unless they have purchased prior coverage with one of our administrators and it has expired or is nearing expirationThey are many marketers
that do "cold call" consumersWe do not
However, we do send out mailed advertisementsWe have removed Ms*** from our mailing list
We respectfully request that this complaint be removed from our file and closed as invalid, as we show no calls to her number
Thank you

Initial Business Response /* (1000, 5, 2016/02/24) */
We do believe that the mailer is clear as to what service we are offering, if the consumer reads it
The mail piece states, "This letter is to inform you that IF your factory warranty has expired, you will be responsible for paying for any
repairs"It then goes on to offer the OPTION to protect the vehicle beyond the factory warranty
The administrators we market for are all Revdex.com Accredited and A+ ratedEach administrator offers several levels of mechanical breakdown coverage based on that consumer's vehicle's specific make, model and mileageOver million dollars in covered repair claims have been paid just last year alone
We have removed Ms*** from our mailing list and she should receive nothing further from our company
We hope this addresses and resolves this concernPlease let us know if you need any additional information
Respectfully,
Consumer Relations
Initial Consumer Rebuttal /* (3000, 7, 2016/02/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As a consumer I feel the intent of the message is not clearIt is a sales pitch disguised as legitimate correspondenceThe only reason I can think that any business would be reluctant to clearly state that it's sales flyer is just that, a sales flyer, is because it relies on duping unsuspecting innocent peopleThis is a predatory tacticI will research this topic further, I am sure the government has regulations established and an agency to oversee those regulationsIf not, I'm sure that after getting enough complaints, they'll come up with them

Ms*** agreed to running the down payment on April 15, 2016; the day she purchased the coverage Her first monthly payment was scheduled for May 15, 2016, as she stated.We received Ms***'s letter requesting cancellation dated April 25, as of today Her coverage has been
cancelled as she requested She will be receiving a full refund of the down payment she made, credited back to her Visa Card, within 3-days

Thank you for bringing this to our attention. We appreciate the opportunity to respond to and resolve this matter.Mr*** purchased AutoGoldCard Auto Repair Sentry membership for $395.00. It was explained at the time of purchase that this was a repair negotiation service.Mr***'s
membership was cancelled at his request on February 8, 2017. He was refunded in full, credited back to his *** card ending in ***, on February 9, 2018.RespectfullyCustomer Relations

Initial Business Response /* (1000, 5, 2015/10/26) */
If Mr*** can provide an ID number that would have appeared on one of our mailers, we would be able to determine if the mailer was sent on our behalfThere are many companies that send out similar mailed advertisements
We respectfully
request this complaint be closed invalid until that can be determined
Thank you

Ms*** purchased coverage through Motor Vehicle Solutions in June of She called the office and was given cancellation procedures on March 16, She had not requested cancellation of her coverage until she called the office on March 16, 2016.We have not yet received her letter of cancellation However, we will cancel out her coverage as of today and she will be issued the prorated refund she is due of $ She will receive her refund mailed to the address listed in this complaint within 10-days

We appreciate you bringing this matter to our attention As it seems, by the notes in your file, that you had set up coverage with two different extended service contract providers; we can see that there might be some confusion.Although your contract states you will receive a prorated refund
if cancellation occurs after the initial first days, and you are well past the initial day "free look" period; we will agree to refund you in full as a gesture of goodwill due to the confusion of setting up two contracts with two different companies.You will receive your initial refund check of $in a few days and an additional check for $following shortly thereafter This first refund check was mailed on 4/21/and the second check will be mailed tomorrow Let us know if you need any additional information We are sorry to see you go as a customer

Initial Business Response /* (1000, 5, 2015/04/17) */
Ms*** called into our office to cancel her coverageShe was given cancellation procedures and informed that she could either mail her letter giving us authorization to cancel her coverage or email itWe never received that letter of
authorization to cancel from Ms***
Ms***'s coverage has been cancelled and she should be receiving her down payment refund posted back to her Visa Card within 3-business days
Final Business Response /* (4000, 14, 2015/04/30) */
The credit to Ms***'s Visa card was made on April 17, We cannot get that money back from Visa to send to Ms*** in a check
I have attached a copy of the refund transaction receiptMs*** would need to call VISA and let them know that she would like the credit made to her card after it was cancelled out to be credited to her new Visa card of mailed to her
The transaction receipt attached should help her when she calls Visa

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. however their response is the opposite of what the folks n Cotold me The folks incColorado told me they did not handle refunds and I would have to talk to the family lbs that sold me the plan That would be the Auto Service Agency, or Carshield or the Vehicle protection Center When I called the number in St Peters, I asked specifically if they were car shield They said no, however when I called the exact same number for the second time within a couple of hours, they answered the phone as car shield! I will let you know if I get my refund!
Sincerely,
*** ***

Our company has never called Ms*** on the number listed in this complaint We do not call consumers unless they have purchased coverage through one of our administrators previously and it is nearing time of renewal.Ms*** called our office once and requested that she be removed
from our mailing list She was removed from our mailing list at that time, as she requested

Thank you for bringing this to our attention. We appreciate the opportunity to respond to and resolve this issue.We would be happy to remove you from our mailing list. We apologize for any inconvenience this has caused. If you could provide us with the ID number that appeared on
the mailer you received, we would be able to make sure you are removed from the mailing list exactly the way you were initially added.In the mean time, we have removed the information you have provided in this complaint.Again, we apologize for the inconvenience.Respectfully,Consumer Relations

Complaint: ***
I am rejecting this response because: the contract was not within the days when the repair shop made the call also why I am being prorated if you provided no services I can understand paying the $cancel fee but not the prorated discount of $I will like to get that money back also if you look at the nontrCt item number clearly states power switch or actuators are covered and that was denied as well why? I paid in full for both classes ntracts on June 27th the car went in the shop over the day period check your records I am sure you can also check the call to the adjuster in which he clearly as per my mechanic at the GMC dealer here in Chattanooga he denied as well although is clearly stated on item number of the contract I received the stated discounts but will like to get my other $after already deducting the $for the cancellation fees you actually prorated me for $total which is not fare I will also seek legal counsel on the item number issue if this is not resolved because it was clearly a violation of the contract I will wait for the company response thanks
Sincerely,
*** ***

Thank you for bringing this to our attention We appreciate the opportunity to respond to and resolve this matter.When Ms., *** called and purchased this vehicle service contract for her vehicle, the sales representative read right from the contract when he was going over what was covered
She was not told it was "bumper to bumper" coverage Our representatives do not use that term at all. When Ms*** called to cancel her coverage on May 15, 2017, she was given cancellation procedures, as stated in her contract There is no deadline to follow when you cancel your coverage You can cancel your coverage at any time However, when no payments are made for a period of days, coverage cancels for non payment Ms***'s coverage cancelled for non payment on June 13, We received Ms***'s letter requesting cancellation on June 26, When coverage cancels for non payment, no refund is due, as stated in the contract.Since there was some confusion on Ms***'s part regarding the cancellation, we are willing as a gesture of goodwill, to issue her a prorated refund We have also waived the $cancel fee for her This brings her prorated refund to $249.75.This refund check will be mailed to the address we have on file of *** *** *** *** ** *** and she should receive it within 7-days.Respectfully

Initial Business Response /* (1000, 5, 2015/07/28) */
Ms***'s coverage was cancelled as she requested and refunded back to her Visa Card ending in ***
We do apologize that the refund took a little longer than the days she mentioned; however, it was credited within days of her
cancellation
Again, we do apologize for the delay

Initial Business Response /* (1000, 5, 2015/07/29) */
If Ms*** has a complaint regarding a claims issue, she would need to direct that complaint through the Denver Revdex.com to United Car Care, the Administrator/Obligor of her Extended Service Contract
As United Car Care, an A+ rated Revdex.com
Accredited Administrator with the Revdex.com, has full authority over claims procedures; they would be able to fully address any questions or concerns regarding a claim decision
United Car Care's contact information, as listed in the service contract, is as follows:
United Car Care
P O *** ***
Greenwood Village, CO XXXXX
X-XXX-XXX-XXXX
Ms*** is never "stuck" with her coverageUnited Car Care will resolve this complaint through the Denver Revdex.com, as it is a claim related issueMs*** can also choose to cancel her coverage at any time and receive the prorated refund she would be due at that timeMs*** has made the down payment and one monthly payment to date

Initial Business Response /* (1000, 16, 2015/12/15) */
We do believe that the mailer is clear as to what service we are offering, if the consumer reads it
The mail piece states, "This letter is to inform you that IF your factory warranty has expired, you will be responsible for paying for any
repairs"It then goes on to offer the OPTION to protect the vehicle beyond the factory warranty
The mailers we send state that it is not a bill, in bold printthe mailer also states that we are not affiliated with any auto dealer or manufacturer
Again, if the mailer is read, it does address all the concerns Ms*** has listed in the complaint
The administrators we market for are all Revdex.com Accredited and A+ ratedEach administrator offers several levels of mechanical breakdown coverage based on that consumer's vehicle's specific make, model and mileage
If Ms*** can provide us with an ID number that would appear on the mail pieces that are sent on our behalf, we can then determine if the mailer was sent by our companyIf so, we would be more than happy to remove her from any future mailings
Until it can be determined that the mail piece Ms*** received was sent by our company, we request that this complaint be closed as invalid

Complaint: ***
I am rejecting this response because:
They are not willing to fix the engineThey want to find me a engine but I still have to any for it when I have a warranty that is suppose to replace it and I am only suppose to be responsible for my $deductible.
Sincerely,
*** ***