CarShield

Mr. [redacted] was given cancellation procedures on July 17, 2015. He was sent a cancellation email that he needed to respond to with his authorization to cancel coverage and his current mileage. He was told that as soon as we received his response email, his coverage would be cancelled and...

refunded.
We do not have any record of Mr. [redacted] responding to the email he was sent.
We have cancelled Mr. [redacted]'s coverage as of today. He will be receiving a full refund. His down payment will be credited back to his MasterCard within 3-5 business days. The monthly payment he made will be refunded by check from United Car Care. He should be receiving that check in 10-14 days, mailed to the address he has listed above.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for bringing this to our attention.  We appreciate the opportunity to respond to and resolve this matter.In July of 2017 Ms. [redacted] had an air conditioning claim of $1597.77 paid out for her, along with 2 days or car rental.  Her most recent claim for a throttle body was...

denied because this is not listed as a covered component under the Powertrain Gold coverage she purchased in April. 2017 for her 2008 Forenza.Ms. [redacted]'s service contract is working per the contract's terms and conditions and paying for her covered repairs.RespectfullyCustomer Relations

Initial Business Response /* (1000, 5, 2015/08/04) */
Mr. [redacted] called in on July 16, 2015 to say he had not received his service contract paperwork in the mail. Our representative verified his mailing address and told Mr. [redacted] we would be happy to mail him a copy of the coverage. He agreed to...

that.
If Mr. [redacted] would like to cancel his coverage, we will get that taken care of for him as of today. He will be receiving a refund of the down payment he made of 195.00, credited back to his Mastercard ending in [redacted] Mastercard generally takes approximately 5 business days to show that credit to the account.

Mr. [redacted] has been removed from our mailing list.  He should receive no additional mailers from our company.RespectfullyConsumer Relations

Thank you.Ms. [redacted] has been removed from our mailing list.Respectfully,Consumer Relations

Thank you for bringing this to our attention.   We appreciate the opportunity to respond to and resolve this matter.We have spoken to Mr. [redacted] since this complaint was filed and have been able to assist him in resolving this matter.Please let us know if we can be of any further...

assistance.RespectfullyCustomer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for bringing this to our attention.  We appreciate the opportunity to respond to and help in the resolution of this matter.As CarShield is only the Marketer/Seller of your United Car Care Vehicle Service Contract, as stated in your service contract; CarShield has no influence or...

authority over claims procedures, approvals or denials.  We did, however, contact United Car Care to check on the claim in question to get you some answers.United Car Care stated that they sent out an independent inspector to determine cause of failure.  When the independent inspector arrived at your repair facility, he and the service technician test drove your vehicle and reported that the transmission shifted normally during the test drive.  There were no abnormal noises from the transmission.  No failures shown or demonstrated at the time of inspection.  Inspector stated, per United Car Care, that if the repair facility could demonstrate failure they could call United Car Care back and they would send out another inspector.United Car Care cannot proceed with claim if no failure is shown by repair facility.If there are any other questions or concerns regarding this claim denial, you would need to contact United Car Care at the claims number listed in your contract.Respectfully,Customer Relations

Thank you for attaching the mailer you received from us.  We have removed you from our mailing list.  You should receive no additional mailers from our company.Respectfully.....Consumer Relations

Thank you for bringing this to our attention.  We will review the call in question and take any appropriate action.  We train our sales staff to be nothing less that polite and informative and certainly want to hear if that not the case.We will remove your information from our mailing...

list.  You should receive no further contact from our company.  We apologize for any inconvenience this has caused.

We appreciate you forwarding your concern to us.  We look forward to responding to and resolving this matter.When you purchased your United Car Care extended service contract, it was made clear in the sales call that your coverage was through United Car Care.  United Car Care requires...

proof of factory scheduled maintenance to show that you are taking care of the maintenance of your vehicle properly.  According to United Car Care's notes, the receipt that was sent in had an altered date and invoice number, and therefore, was not accepted per the contracts terms and conditions.  If you have any complaints regarding claims procedures, approvals or denials; please direct those to United Car Care, ** [redacted] through the DENVER Revdex.com, as stated in your contract.  United Car Care has full authority over claims procedures.  You stated in your call into our office on November 28, 2016 that you wished to cancel you coverage.  Please let us know if you would like to cancel your coverage or pursue a complaint directed toward United Car Care through the Denver Revdex.com to resolve this matter.  United Car Care is an A+ rated Revdex.com Accredited Administrator and responds to any complaint they receive through the Denver Revdex.com in a quick and efficient manner.We will not cancel your coverage unless we receive your authorization to do so.  If you decide you would like to take the option of cancellation, you can email that request to [email protected].

Initial Business Response /* (1000, 5, 2015/06/02) */
The extended service contract Ms. [redacted] was being offered would have been with United Car Care, an A+ rated Revdex.com accredited claims administrator. This is excellent coverage with United Car Care. There is nothing fraudulent about the...

advertising sent on our behalf.
We will be more than happy to remove Ms. [redacted] from our mailing list. She should receive nothing further from our company.

Initial Business Response /* (1000, 5, 2015/12/18) */
Thank you for your correspondence regarding Mr. [redacted]'s complaint. We appreciate the opportunity to respond to and resolve this issue.
We do believe that the mailer is clear as to what service we are offering, if the consumer reads it. ...


The mail piece states, "This letter is to inform you that IF your factory warranty has expired, you will be responsible for paying for any repairs". It then goes on to offer the OPTION to protect the vehicle beyond the factory warranty.
The administrators we market for are all Revdex.com Accredited and A+ rated. Each administrator offers several levels of mechanical breakdown coverage based on that consumer's vehicle's specific make, model and mileage.
United Car Care, just one of the contract administrators we market for, has paid over $132,962.68 in covered repair claims JUST THIS MONTH ALONE. They have also been accredited with the Revdex.com for 16 + years.
Consumer information is obtained from transactional activity such as insurance purchases, oil changes, tire purchases, etc. We use an outside company to obtain mailing lists based on this transactional activity.
We have already removed Mr. [redacted] from our mailing list at the time he called in a requested removal. He should receive nothing further from our company.
We hope this addresses and resolves this concern. Please let us know if you need any additional information.
Respectfully,
Initial Consumer Rebuttal /* (3000, 7, 2015/12/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I didn't ask to be removed from their mailing list. I want them to remove me from their database so they don't sell my information to another scam.
I do appreciate that they told me that they do not collect the information but obtain it from another organization, but they do not name that organization so I cannot contact them.

Initial Business Response /* (1000, 5, 2015/12/15) */
We show NO outgoing or incoming calls from the number listed in this complaint. The calls Ms. [redacted] is receiving are NOT coming from our company.
We ONLY calls consumers who have purchased coverage from us previously and is now nearing...

expiration; or consumers who have requested information on our website.
We respectfully request this complaint be removed from our files, as we have not spoken to Ms. [redacted].

If Mr. [redacted] can provide us with the ID number from one of the mail pieces he has received, we can determine if they are being sent on our behalf. IF he could provide copies of them, that would be even more helpful in identifying if they have been sent on our behalf. There are many marketing...

companies that send similar mailed advertisements.
Our company only markets for Revdex.com accredited A+ rated administrative companies such as [redacted] and [redacted] They have collectively paid over a billion dollars in repair claims for their customers in the time they have been in business.
If Mr. [redacted] can provide copies of the mailed advertisements he has received or ID numbers from those mailers, and we can determine they have been sent on our behalf; we would be happy to remove him from our mailing list.
Until it can be determined these mailers were from our company, we respectfully request this complaint be removed from our file.
Thank you.

Initial Business Response /* (1000, 5, 2015/11/24) */
Thank you for your correspondence regarding Mr. [redacted]'s complaint. We appreciate the opportunity to respond to and resolve this issue.
We do believe that the mailer is clear as to what service we are offering, if the consumer reads it. ...


The administrators we market for are all Revdex.com Accredited and A+ rated. Each administrator offers several levels of mechanical breakdown coverage based on that consumer's vehicle's specific make, model and mileage.
We have removed Mr. [redacted] from our mailing list and he should receive nothing further from our company.
We show only one phone call coming into our company from the number Mr. [redacted] has listed. At that time he requested that his finance be removed from our mailing list. We took care of that for him immediately.
We hope this addresses and resolves this concern. Please let us know if you need any additional information.
Respectfully

We appreciate you bringing this to our attention.  It is certainly our intention to provide excellent customer service and we are sorry if the service you received was anything less.We will review the call you have brought to our attention and take appropriate action.Your service contract has...

been cancelled as you requested and you will receive a full refund of the monies you have paid into your coverage.  You should receive your refund check in approximately 5-7 days, mailed to the address you have listed in this complaint.Again, we apologize for your less than satisfactory experience and will do everything we can to make sure this problem is corrected.

We appreciate you bringing this to our attention and the opportunity to respond to and resolve this matter.We show no contact with you to the phone number you have provided in this complaint.  We do not "cold call" consumers.  We do, however, send out mailed advertisements.  Many...

times we have had consumers receiving relentless phone calls from other marketers, then they receive one of our mailers an assume the phone calls are coming from us as well.  This is not the case. We have removed your contact information from our mailing list. Respectfully,Consumer Relations

Thank you for bringing this to our attention.  We appreciate the opportunity to respond to and resolve this matter.Mr. [redacted] has been removed from the mailing and call list.  He should receive no further contact from our company.  We apologize for any inconvenience this has...

caused.Respectfully,Consumer Relations