CarShield

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I know it's carshield calling me and I'm not going to waste any more of your time or minus e dealing with these liers Thank you Sincerely, [redacted]

Mr [redacted] was given cancellation procedures on July 17, He was sent a cancellation email that he needed to respond to with his authorization to cancel coverage and his current mileageHe was told that as soon as we received his response email, his coverage would be cancelled and refunded We do not have any record of Mr [redacted] responding to the email he was sent We have cancelled Mr [redacted] 's coverage as of todayHe will be receiving a full refundHis down payment will be credited back to his MasterCard within 3-business daysThe monthly payment he made will be refunded by check from United Car CareHe should be receiving that check in 10-days, mailed to the address he has listed above

We appreciate you forwarding your concern to us We look forward to responding to and resolving this matter.When you purchased your United Car Care extended service contract, it was made clear in the sales call that your coverage was through United Car Care United Car Care requires proof of factory scheduled maintenance to show that you are taking care of the maintenance of your vehicle properly According to United Car Care's notes, the receipt that was sent in had an altered date and invoice number, and therefore, was not accepted per the contracts terms and conditions If you have any complaints regarding claims procedures, approvals or denials; please direct those to United Car Care, [redacted] through the DENVER Revdex.com, as stated in your contract United Car Care has full authority over claims procedures You stated in your call into our office on November 28, that you wished to cancel you coverage Please let us know if you would like to cancel your coverage or pursue a complaint directed toward United Car Care through the Denver Revdex.com to resolve this matter United Car Care is an A+ rated Revdex.com Accredited Administrator and responds to any complaint they receive through the Denver Revdex.com in a quick and efficient manner.We will not cancel your coverage unless we receive your authorization to do so If you decide you would like to take the option of cancellation, you can email that request to [email protected]

Final Business Response / [redacted] (1500, 9, 2015/11/13) */ Thank you for your correspondence regarding Ms [redacted] 's complaintWe appreciate the opportunity to respond to this issue We do believe that the mailer is clear as to what service we are offering, if the consumer reads it The mail piece states, "This letter is to inform you that IF your factory warranty has expired, you will be responsible for paying for any repairs"It does not state the vehicle's factory warranty IS expiredIt then goes on to offer the OPTION to protect the vehicle beyond the factory warranty The administrators we market for, American Auto Shield, United Car Care and Interstate National Dealer Services, are Revdex.com Accredited and A+ ratedThis is exactly what the representative Ms [redacted] spoke with for a little under minutes stated Each administrator offers several levels of mechanical breakdown coverage based on that consumer's vehicle's specific make, model and mileage and have collectively paid over a billion dollars in covered repair claims If you consider our sales vscomplaint ratio, it is consistently less than 1% We have removed Ms [redacted] from our mailing list and she should receive nothing further from our company We hope this helps address and clarify this concernPlease let us know if you need any additional information

We appreciate you bringing this to our attention However, we have no outbound calls to the number you have listed in this complaint.Often times consumers are receiving phone calls from one of the many other marketing companies out there that do "cold call" consumers; then they receive one of our mailed advertisements and mistakenly assume that the phone calls were coming from our company as well That is not the case.We will be happy to remove your information from our mailing list However, CarShield has not placed any calls to the number listed in this complaint.Respectfully,Consumer Relations

Initial Business Response / [redacted] (1000, 12, 2015/12/21) */ If Ms [redacted] has chosen to cancel her service contract, we will refund her in full for the monies she has paid into the coverage Ms [redacted] will receive a full refund, by check, to the address listed above in two to three weeks Initial Consumer Rebuttal / [redacted] (2000, 14, 2015/12/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am pleased with the response and that they are willing to refund my payments...THANK YOU VERY MUCH FOR YOUR HELP

Initial Business Response / [redacted] (1000, 5, 2015/04/17) */ We have received Ms [redacted] 's letter requesting cancellation as of todayWe waived the cancel fee as a gesture of goodwillMs [redacted] will receive her prorated refund of $$will be credited back to her Discover card and the remaining refund will be mailed by United Car Care, her administrator, in approximately 7-days United Car Care is a Revdex.com accredited A+ rated administrator and pays all approved repair claims with a corporate credit card over the phone to any dealer service center or ASE certified repair facilityThere is not much United Car Care can do if a repair facility refuses to call in a claim Initial Consumer Rebuttal / [redacted] (2000, 13, 2015/05/01) */ I would like to report they did send me a refund of $and credited my credit card $150, but I did not receive a cancellation letter as requested

Thank you for bringing this to our attention We appreciate the opportunity to respond to and resolve this matter.We show that Mr [redacted] authorized the down payment and the remaining payment to be withdrawn from his account He called our company on November 1, and requested cancellation of contract He was refunded in full on November 2, to his [redacted] ending in ***.Mr [redacted] has been refunded in full and we consider this matter to be resolved.RespectfullyCustomer Relations

Thank you for bringing this to our attention We appreciate the opportunity to respond to and resolve this matterWe reviewed the calls in question and found that on June 20th, when Ms [redacted] called our office, she was given proper cancellation procedures by our CS representative She called back into our office that same day and spoke to one of our newer representativesThis representative made an error and stated that Ms [redacted] would get a full refund of her down payment, rather than stating the fact that she would get a prorated refund, as she was past her initial day full refund period Our newer representative told Ms [redacted] that she would receive a full refund of her down payment and a prorated refund of the one monthly payment she made.We do apologize for this error We will refund Ms [redacted] in full for the down payment she made and the one monthly payment as a gesture of good will Respectfully.....Customer Relations

We appreciate your concern for your parents and do want to resolve this matter in an amicable manner.Ms [redacted] did call our company on December 29, and set up an extended service contract for their Kia Soul This coverage would protect their vehicle until December 28, or until the odometer reached 136,miles This coverage would have protected their Kia well past the manufacturer warranty.However, if the ***'s do not want the coverage, we will be happy to refund them in full The prorated refund due was mailed on September 29th to their [redacted] address We will mail another check for the remainder of the monies they have paid in to their coverage to the same address They should receive the additional refund of $in to business days mailed to the same P O Box.Respectfully....Customer Relations

Thank you for bringing this to our attention We appreciate the opportunity to respond.Our company sends out mailed advertising, giving consumers the opportunity to purchase an extended service contract for their new or used vehicles They are simply advertisements, like the many others we all receive in the mail each day.There are dozens of marketers that send out similar advertisements regarding the purchase of an extended service contract for your vehicles Our company, CarShield, is not affiliated in any way with the other marketing companies out there The mailed advertisements sent on our behalf all say CarShield, accompanied by our address, in the upper right or left hand corner.It would be helpful if you could provide us with the ID number that would have appeared on the mailer, so we can determine if it was sent on our behalf and when it was sentWe will be happy to remove your contact information you provided in this complaint from our mailing list immediately We apologize for any inconvenience the receipt of the mailer has caused.Respectfully,Consumer Relations

Initial Business Response / [redacted] (1000, 5, 2015/06/05) */ Ms [redacted] was called several times regarding past due paymentsShe was also sent notices from Omnisure Group, the payment processing center handling her paymentsI have attached those notices going back to January of Ms [redacted] was told about the cancellation policy during the initial sales call...."in the event your coverage cancels for non-payment, no refund is due", and it is also addressed in the contract she received Ms [redacted] ' coverage cancelled for non-payment on March 22, after several attempts by phone and mail to reach her regarding this issue She is due no refund Initial Consumer Rebuttal / [redacted] (1500, 6, 2015/06/05) */ I was never told that I would not receive a refund for non paymentNone the less I still didn't receive the contract in the mailAs I stated their third party collection agency didn't send me an invoice which should have been invoiced out to meI would like my refund from my previous policySince they do not want to refund all of my money Final Business Response / [redacted] (4000, 13, 2015/06/10) */ Ms [redacted] had prior coverage with us that she cancelledShe used the money she had put into her prior coverage as the down payment on coverage for her Mazda She was then notified several times by OMNISURE, the payment processing center,when her account fell into past due statusHer account then cancelled for non payment The cancellation policy is part of the sales script and recited to every customer during the time of purchase at the end of the call"Should your coverage cancel for non payment, no refund is due" I am sorry, however Ms [redacted] is due no refund at this time

Thank you for bringing this to our attention We appreciate the opportunity to respond to and resolve this issue.There are many marketing companies out there that "cold call" consumers and send similar mailers You may be getting calls and mailers from several different companies We only have record of one inbound call from you on July 5, At that time we removed you from our mailing and call list We show no outbound calls to the number you have provided in this complaint.RespectfullyConsumer Relations

Mailer ID: [redacted] I can send a photo of the mailer and will record my next call to the company to illustrate the harassing customer service

Initial Business Response / [redacted] (1000, 6, 2015/04/20) */ After reviewing Mr [redacted] 's file, we see that Mr [redacted] did call our office on three separate occasions The first call was at 7:pm on April 15, He told the sales representative that answered the phone that he wanted to cancel his coverageThe sales rep gave Mr [redacted] the Customer Service number and let him know that they had closed for the day at pmMr [redacted] was instructed to call back the next day during business hours Mr [redacted] called Customer Service department on April 16, and spoke to a Customer Service RepAt that time he said he would review the coverage sent to him Mr [redacted] called again on April and said he would like to cancel his coverageHe was given the proper procedures to cancel and we received his letter giving us authorization to cancel today Mr [redacted] reached us by phone several times, as stated above His coverage has been cancelled and his Visa was refunded in full the down payment amount madeHe has also been sent and email confirmation of the cancellation and refund

$and Carshield to fulfil their promise to fix my vehicle as per me losing valuable work time and and my vehicle still in the shop I can not get another extended warranty due to my car is already damagedCarshield giving me the run around puts me in the position where I would have to pay out of pocket over $to fix the car that was under their warranty

We have received Ms [redacted] 's letter requesting cancellation as of today We haven cancelled her contract, as she requested We have also waived the cancellation fee for her as a gesture of goodwill Ms [redacted] has been covered since February 23, and she will be receiving a prorated refund of $will be credited back to her MasterCard ending in *** The remaining balance of her refund, $51.23, will be mailed to the address listed in this complaint.We have processed the $credit as of today MasterCard generally takes 3-business days to show credit to an account Ms [redacted] should be receiving the check for the remainder of her refund in 7-days

Initial Business Response / [redacted] (1000, 7, 2015/09/15) */ I have contacted American Auto Shield on behalf of Mr [redacted] American Auto Shield is the obligor/administrator of the Extended Service Contract Mr [redacted] purchased American Auto Shield stated that the failed components in the claim presented to them were not listed as covered in the contract the [redacted] ' purchased The [redacted] ' may choose to retain their coverage for future repairs, or they can choose to cancel their coverage We would be happy to help the [redacted] ' with whatever decision they make Respectfully,

Ms [redacted] purchased coverage for her Honda Civic through our company on January 29, She requested cancellation on February 26, and was refunded in full on February 28, 2013...credited back to her Mastercard.The company she is referring to in this complaint is not ours.We respectfully request that close this complaint as invalid

Thank you for bringing this to our attention We appreciate the opportunity to respond and resolve this matter.We have never spoken to Ms [redacted] at the number she has provided We also do not have record of anyone by her name calling our officeOur mailers say CarShield at the top of every one, along with listing our address When you call the number on one of our mailers, you speak to a representative that politely gives information regarding an extended service contract on your new or used vehicle The extended service contracts we can offer are similar the the extended service contracts you can purchase from your dealership when you buy a new vehicle However, we can usually offer the same coverage at a lower cost to the consumerOur representatives would never offer anything other than information on extended service contracts We respectfully request that this complaint be closed as invalid.Thank you