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Re: *** *** - ***Thank you for making us aware of the complaint our customer, *** *** filed with your office.? Our *** ** location always strives for excellent customer service, and we appreciate the opportunity to respond.To date our Corporate Office has not received a
cancellation letter from Ms*** nor are there notes in our database indicating? Ms***'s? intentions to cancel her membership with Xperience Fitness.? ? Xperience Fitness has canceled Ms*** membership? as of? today,? December 18, 2015.? We trust that this complaint has been amicably resolved, and we will consider this matter closed unless notified otherwise

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.? I also want to point out that while this document states that, the signing process of the document is very rushed by the staff, and terms are not clearly communicated
Regards,
*** ***

Re: Robert L K*** - 11834978Thank you for making us aware of the complaint our customer, Robert L K*** filed with your office.? Our Woodbury, MN location always strives for excellent customer service, and we appreciate the opportunity to respond.Since our new Management Team took over in
July at? our Woodbury location, it? has passed all daily cleaning audits.? We have no record of MrK*** submitting a membership cancellation at the club or to our Corporate Office.? MrK*** filed for bankruptcy and by law, we have canceled his membership and have waived the past due amount he owed Xperience Fitness.We trust that this has been amicably resolved, and we will consider this matter closed unless notified otherwise-- In good health, ? ? Paul D*** Director of Member Relations Xperience Fitness - MN/WI

Revdex.com and Xperience Fitness:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me? Thank you for your help in this matter
*** ***

Re: *** * *** ***Thank you for making us aware of the complaint that our customers father, Dan *** filed with your office.? Our Green Bay, WI location always strives for excellent customer service, and we appreciate the opportunity to respond.We understand that sometimes people forget to read their membership agreement and follow the proper procedures to cancel their membership.? But in this case, while *** K was using our club she was contacted by our billing company, ABC Financial five times in the month of July notifying her that her credit card on file was about to expire.? They received no response from ***.? From September 16, through December 15, our billing company attempted to reach out to *** over (30) times (see attachment) again, with no return phone call or any type of communication.? *** or her family neglected to communicate with Xperience Fitness and or to our billing company until her account was on the brink of going to collections then we received this complaint.Please contact *** Bat our Corporate Office to clear the debt owed920-886-2804.Member number 6758-

Thank you for making us aware of the complaint our customer, *** * *** filed with your office.? Our *** ** location always strives for excellent customer service, and we appreciate the opportunity to respond.Xperience Fitness apologizes to Ms*** for the scheduling
conflicts? that she went through trying to schedule personal training sessions.? ? Our Personal Trainer Manager? reached out to Ms*** to see if there was any opportunity to schedule future sessions but, at this time Ms*** declined our offer but said she might revisit that down the road.? Xperience Fitness will refund the (4) unused personal training session back to Ms***'s account information on file.We trust that this complaint has been amicably resolved, and we will consider this matter closed unless notified otherwise

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

Re: *** *** - ***Thank you for making us aware of the complaint our customer, *** *** filed with your office.? Our Woodbury, MN location always strive for excellent customer service, and we appreciate the opportunity to respond.The first time? our Corporate Office was made aware
of this situation was on February 9, 2017.? We have since processed a full? refund for Ms*** that will be refunded to her account on file within 3-business days.? We apologize for the delay.? We are happy to see that Ms*** is still enjoying the services of Xperience Fitness!We trust that this matter has been amicably resolved, and we will consider this matter closed unless our customer has further questions.? Thank you

Re: *** - *** ***Thank you for making us aware of the complaint our customer,? *** ***? filed with your office.? Our West Allis, WI location always strives for excellent customer service, and we appreciate the opportunity to respond.On 3-12-was the first time our office
was made aware of Mr***'s intentions to cancel his membership.? At that point Mr***'s account had been past due since 2-27-and our billing company, ABC Financial attempted to contact Mr*** eight times via e-mail, phone calls and mail notifying him about his past due balance.? Mr*** failed to return emails or phone calls from our billing company.? As written on all our membership agreements, A member in good standing may cancel their membership at any time for any reason by providing Xperience Fitness a 30-day written notice of cancellation.Mr*** please contact our Corporate Office to make payment on your past due balance.? ###-###-####.? Thank you.?

Thank you for making us aware of the complaint our customer,? *** *** filed with your office.? Our Brookfield, WI location always strives for excellent customer service, and we appreciate the opportunity to respond.Xperience Fitness wants every member to have a great experience
each and every time they use our facilities.? ? We? apologize that Ms***? hasn't had the same positive experience that thousands of other member have had.? Our General Manager will be reaching out to Ms*** to cover her concerns? about our business and to make sure that she has a better experience when visiting Xperience Fitness moving forward.We trust that this complaint has been amicably resolved, and we will consider this matter closed unless notified otherwise

Re: *** - *** ***Thank you for making us aware of the complaint? *** ***? filed with your office.? Our Hales Corners, WI location always strives for excellent customer service, and we appreciate the opportunity to respond.After speaking with the Director of Sales
Xperience Fitness had an $enrollment fee in the month of April with no addtional months for free added to the agreement.? Ms*** has invested a total of $since enrollment.? ? May 24th? dues $Ms.? ***'s accountMay 24th? dues $Kids Club accountMay 24th? dues $29.99? (Declined)? MrMcDowell's accountApril 24th? processing fee $8.00? MrMcDowell's accountApril 24th? merchandise $19.42? MrMcDowell's accountXperience Fitness will return the? May 24th? dues on? Ms.? ***'s account and for the Kids Club account totaling $refund.? Xperience Fitness will not refund the processing fee (past 3-day right to cancel) or the charge for merchandise.We trust that this has been amicably resolved and will consider this matter closed

Thank you for making us aware of the complaint our customer, Michael ***? filed with your office.? Our *** ** location always strives for excellent customer service, and we appreciate the opportunity to respond.? ? Our cancellation policy clearly states that we require a
30-day written notice? of cancellation from current members.? ? Any payments the fall within that days the member is responsible for.? In this case Xperience Fitness will refund Mr*** $that he is requesting.? We trust that this complaint has been amicably resolved, and we will consider this matter closed unless notified otherwise

Re:- Kimberly ***Thank you for making us aware of the complaint our customer, Kimberly *** filed with your office.? Our West Allis, WI location
always strives for excellent customer service, and we appreciate the opportunity to respond.Xperience Fitness has always been transparent with its advertising for all of? the years we have been in business.? ? In this case, Ms*** didn't click on the advertisement for the details.? By doing so, it leads interested people to our landing page which clearly explains the following:Specialists are on hand to help.*PROMOTION JOINING FEE IS VALID ON VALUE PLUS MEMBERSHIP OPTION.Only First and Last Month Due at time of Enrollment.? See Clubs for Details Offer Good Till? February 15th.After reviewing the conversation Ms*** had with our Customer Service Department, we feel its best the she seeks out other fitness options.? We trust that this has been amicably resolved, and we will consider this matter closed

I have left Ms*** a voicemail and waiting for a return call.? ? *** ***
Director of Member? RelationsXperience Fitness920-886-2796?

Re: *** * *** ***?
Thank you for making us aware of the complaint our customer, *** *** filed with your office.? Our Brookfield, WI location always strives for excellent customer service, and we appreciate the opportunity to respond.Xperience Fitness does apologize to
Ms*** if she experienced any poor customer service on our end.? After reviewing Ms***'s account we noticed she paid a down grade fee on 1/17/and her next monthly dues payment on 1/20/should have been $9.99.? Xperience Fitness has refunded the additional $dollars back to Ms***'s banking account information on file.? Again, we apologize for any poor customer service but want to thank you for being a member with Xperience Fitness.? ? We trust that this has been amicably resolved and will consider this matter closed unless Ms*** has further questions

Re: *** - *** A*** ***Thank you for making us aware of the complaint our customer, *** A*** *** filed with your office.? Our Brookfield, WI location always strives for excellent customer service, and we appreciate the opportunity to respond.On April 4, was
the first time? Xperience Fitness? was made aware of *** A*** *** intentions to cancel her membership.? We have no previous records in our data base indicating her intensions to cancel her membership? nor have we received a cancellation letter from? *** A*** *** that she claims was sent.It's clear that *** A*** *** intensions are to cancel her membership which was outlined on the complaint letter Xperience Fitness received on April, 4th.? We are more than happy to cancel? her membership moving forward but, we will not offer a refund unless *** A*** *** can produce a certified mail receipt showing that Xperience Fitness did receive her cancellation letter when she claims it was sent.We trust that this complaint has been amicably resolved, and we will consider this matter closed unless notified otherwise

Thank you for making us aware of the complaint our customer, *** *** filed with your office.? Our Woodbury, MN location always strives for excellent customer service, and we appreciate the opportunity to respond.We apologize to Mr*** that he wasn't able to obtain the results he
was looking for.? Xperience Fitness has thousands of personal training clients that are Unstoppable and have been using our services for years.? Which in the interest of goodwill, we have decided to refund the unused portion of the members personal training sessions.? Mr*** will receive a refund of unused sessions.? We have attached? our accounting report identifying the unused sessions.We trust that this has been amicably resolved, and will consider this matter closed unless notified otherwise

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

Re: *** - *** ***Thank you for making us aware of the complaint our customer, *** *** filed with your office.? Our Woodbury, WI location always strives for excellent customer service, and we appreciate the opportunity to respond.? We greatly apologize to Ms*** for the
difficulties that she went through to have a consistent trainer at our Woodbury location.? Ms*** has been a loyal customer of Xperience Fitness since and again, we apologize to her.? Ms*** did meet with our management team today and both have come up with a solution and a plan to have Ms*** with a full-time trainer moving forward.? We will wait on Ms***'s response to see if this complaint can be closed.? ?