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Re: *** *** - ***Thank you for making us aware of the complaint our customer, *** *** filed with your office.? Our Green Bay, WI location always strives for excellent service, and we appreciate the opportunity to respond.Xperience Fitness apologizes for the hassle and run
around? *** got regarding this matter.? Instead of sending *** a refund for $we will waive his next monthly dues payment of $due on 2/10/and monthly billing will continue on 3/10/17.We hope that this has been amicably resolved, and we will consider this matter closed unless notified otherwise

Re:? ***? Wu - ***Thank you for making us aware of the complaint our customer,? Yongbin Wu? filed with your office.? Our Hales Corners, WI location always strives for excellent customer service, and we appreciate the opportunity to respond.We appreciate Mr
***? business over the past three years and we do hope he continues as a member with Xperience Fitness.? Also, we apologize for any discomfort he felt when visiting our facility on May 23, 2018.? ? After speaking with our V.Pof Membership Sales and to our General Manager, we have never had a friend for free membership option available until November 1, 2017.? If MrWu has anything in writing stating his membership did included friends for free when he visits, we will be more than happy to honor that.? We have canceled MrWu's membership at his request but, if MrWu would like to reactivate his members, he may call our Corporate Office at any time.? ? ***

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

We again apologize to Ms*** for her frustrations over membership issues at our *** *** location.? At this time we cannot refund Ms*** the $that she previously requested.? As mentioned in our last reply, Ms*** has issued a "charge back" through her bank for the $that was withdrawn from the *** we have on file.? Attached is communication between myself and ABC Financial (Xperience Fitness billing company) informing them NOT to dispute the $charge and allow it to back into Ms*** *** account.? This will take - business days.? If Ms*** has any further questions or concerns she may contact me directly at the phone number below.In good health,*** ***
*** ** *** ***Xperience Fitness - MN/WI###-###-####

Our records indicate that Ms*** had two Personal Training? purchases? in the amount of $each totaling $552.08.? Ms***'s? individual Personal Training session rate? was $69.01.? Our records also indicate that she used one session which is why the refund was $and not $552.08.? Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
Despite what the company says, my husband and I most certainly submitted a cancellation letter, and their contact logs show me nothing other than that they keep trying to charge us for a membership we cancelledI am requesting that the charges that the company claims that we owe be dropped, and that they cease contact with us
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
Dear Xperience Fitness,I realize that you are taking the stance that you were never notified until 3-2-15, or we wouldn't be having this disputeI am telling you that you billed me and my husband for one entire year for a membership that was cancelled, in person, in Feb It appears that your company does this to many individuals- hence the reason that you don't let anyone make auto payments with a credit card (as credit cards have protection and dispute resolution against these types of things)You require a debit card, so that you may fraudulently pull money from someone's bank, without any recourse.With that being said- what do your records show as the last date that my husband and I entered your fitness center? It would be in January of 2014, as your staff TOOK OUR MEMBERSHIP CARDS AWAY when we cancelledIn other words- you removed our ability to utilize your club, however, you continued to withdraw money out of our bank account at the end of the month for over a yearPlease advise me when your records show that we last entered your gymAlso, please confirm that you billed for over a year of time that we had not entered your gymDo you think that someone who was aware of being charged membership fees for people would not step foot in the facility even once in an entire months?
Regards,
*** ***

Re: *** *** - ***Thank you for making us aware of the complaint our customer, *** *** filed with your office.? Our *** *** ** location always strives for excellent customer services, and we appreciate the opportunity to respond.? To date we have never
received a cancellation letter or e-mail from Mr***.? On 7-24-was the first time Xperience Fitness was made aware of Mr***? intentions to cancel his membership.? After months of receiving calls from our billing company Mr*** failed to respond to them and did a chargeback on his account indicating he was well aware his account was still active.? If Mr*** would have returned one of multiple calls from our billing company, let them know his intentions were to cancel his membership, Xperience Fitness would not have had to respond to this complaint in the first place.? ? Xperience Fitness will pull his account from collections status and cancel it out.? No refund.? ? ? We trust that this complaint has been amicably resolved, and we will consider this matter closed unless notified otherwise? ?

Re: *** - *** N ***Thank you for making us aware of the complaint that our customer,? *** N *** filed with your office.? Our Racine, WI location always strives for excellent customer service, and we appreciate the opportunity to respond.? ? *** signed up for XF Prime and Q coaching on 01/16.? XF Prime:This service includes the one-on-one sessions plus a monthly supply of supplementsThese are itemized out in the way they bill, meaning the sessions bill on one contract and the supplements bill from anotherHer sessions are set to bill biweekly on Fridays and her supplements are set to bill monthly on the 26th of each month.Q:Ms*** Q contract is also itemized out, meaning it has its own contractThat bills monthly on the 16th.? As ABC Financial, our billing company tried to pull these payments when they were due, they came back multiples times on multiple seperate occasions as NSFThis then spiraled into a domino effect causing her payments to overlap and clear on random days since ABC Financial continues to try and pull any past due balance.? Our Personal Trainer, *** cancelling on Ms*** twice with less than a 9-hour notice is unacceptable and appropriate action has been taken.? In regard to Ms*** payment issues, *** did send Ms*** copies of her contracts to help her understand how they were set up to bill.? We trust that this has been amicably resolved and will consider this matter closed unless Ms*** has further questions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I came in I cancelled at the Suamico Location signed to cancel I was given a copy I threw it away a couple weeks later most likely. I was told when I called I could do it that way or email XFcares, and I haven't stepped foot in an XF since then. I've explained this repeatedly. I can come in and provide step by step pantomime if necessary. I've received emails telling me I owe 2 different amounts, if your company can't determine the amount owed how can anyone trust you can file cancels correctly and based on other reviews and Revdex.com complaints that's a big problem for your company. And, calling customers liars...smooth.
Regards,
[redacted]Dear [redacted], Re: XPERIENCE FITNESS Account #: 6758-18469 A review of your account reveals that multiple chargeback disputes have been processed on your account. The account is now past due for a total of $129.75. As a courtesy, I have waived all of the late and service fees that were assessed on these payments due to the chargebacks. Please remit $129.75 to the address listed below to finalize your request. If you prefer you may visit our website below or call our customer care center at ###-###-#### to make your payment. If you have further questions, please contact your club directly, as we did not process the cancellation request on this account. [redacted]Customer Care Offline ProcessorABC Financial Services, Inc.Customer Care:  ###-###-#### Dear [redacted], Re: Xperience Fitness Account #: 6758-18469 Your cancellation is set up with a a final amount due of $58.90 once that amount is paid your membership will cancel.  [redacted]Customer Care Offline ProcessorABC Financial Services, Inc.Customer Care:  ###-###-#### [redacted],I show that we had spoken back in February, so I apologize if I missed any other messages.  Since we do not have record of your cancellation back in November, we cannot backdate your cancel.  Your account is now pending cancel, however, the balance of $58.90 is still due.  Thank you,[redacted] B.Customer Service Adviser,Xperience Fitness

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]-[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] [redacted]. Fix the sauna the right way Paul informed management a week ago it was no working right told them to get on it so it doesn’t go down like it did as far as cleaning Paul it’s a joke I would like for you to go there and see I would even meet you there to show you what we see as well as other issues that you should address for safety such as worn out equipment

Re: [redacted] - [redacted]Our point to Mr. [redacted] is that he had a past due account when or if he attemped to cancel his membership.  We say if tried to cancel his membership because we have no record of his cancellation.  Regardless, a member may not cancel his or her membership with a past due balance.  That statement is on Mr. [redacted]'s signed membership agreement.  After all of this we feel that Mr. [redacted] has no intention to pay his past due balance owed to Xperience Fitness.  Therefore, Xperience Fitness will waive the past due balance and will cancel the membership out.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The original 55 dollars is ridiculous but what's even worse is that you continue to charge me additional monthly fees as if I'm still a member.  Doing this only to keep attempting to make money off of me, with a terrible company practices. 
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Re: [redacted] - [redacted] N [redacted]Thank you for making us aware of the complaint that our customer, [redacted] N [redacted] filed with your office.  Our Racine, WI location always strives for excellent customer service, and we appreciate the opportunity to respond.  [redacted] signed up for XF...

Prime and Q coaching on 01/16. XF Prime:This service includes the one-on-one sessions plus a monthly supply of supplements. These are itemized out in the way they bill, meaning the sessions bill on one contract and the supplements bill from another. Her sessions are set to bill biweekly on Fridays and her supplements are set to bill monthly on the 26th of each month.Q:Ms. [redacted] Q contract is also itemized out, meaning it has its own contract. That bills monthly on the 16th. As ABC Financial, our billing company tried to pull these payments when they were due, they came back multiples times on multiple seperate occasions as NSF. This then spiraled into a domino effect causing her payments to overlap and clear on random days since ABC Financial continues to try and pull any past due balance. Our Personal Trainer, [redacted] cancelling on Ms. [redacted] twice with less than a 9-hour notice is unacceptable and appropriate action has been taken.  In regard to Ms. [redacted] payment issues, [redacted] did send Ms. [redacted] copies of her contracts to help her understand how they were set up to bill. We trust that this has been amicably resolved and will consider this matter closed unless Ms. [redacted] has further questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I understand the contracts. The issue is I was verbally told that I had to sign the first contract and when my post dated payment cleared it would be updated to a new one where the services above were included in prime. I am still getting calls about my payments even though I  notified [redacted] that his "resolution" was unacceptable and I would not be back. I would like to be refunded for my unused services as stated in the original complaint and my membership cancelled.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Writing to let you know the complaint has been satisfied and I have received my full refund.  However, I would recommend that you warn consumers about the physical training dept. at Xpirence Fitness. The consumer should be made aware of the lack of professionalism and Degreed education in fitness training. The consumer should be alerted to reading the personal training contract over verrrrrry carefully or they will find themselves locked into a 1yr agreement.  The consumer will also find that the session price changes from a lower price when you pay an up front amount to a higher session price when you start paying month to month even though you are locked into a contract. Thank you for your help in this matter and I hope other consumers don't fall into the same trap I did.

Thank you for making us aware of the complaint our customer, [redacted] filed with your office.  Our Greenfield, WI location always strives for excellent customer service, and we appreciate the opportunity to respond.Mr. [redacted] is referring to our Kids Club hours for his...

child.  Our Kids Club hours are posted in our club which Mr. [redacted] should have seen prior to signing his child up on a membership.  Mr. [redacted] is a very good customer of ours so, Xperience Fitness will credit his membership account with (8) months of free membership dues and will cancel out the Kids Club membership.We trust that this matter has been amicably resolved, and we will consider this matter closed unless notified otherwise.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I was wondering how they will be reimbursing me? I would prefer a check mailed to me because I am not sure which card I used to purchase the personal training sessions.
Regards,
[redacted]