AZ Pool Expert

Re: [redacted] - [redacted]Thank you for making us aware of the complaint our customer, [redacted] filed with your office.  Our Suamico, WI location always strives for excellent customer service, and we appreciate the opportunity to respond.Attached are the membership agreements...

signed by Ms. [redacted] acknowledging she was made aware of the annual fee date, located right above her signature.  Legally, Xperience Fitness is not obligated to refund Ms. [redacted] but, we would like to put our best foot forward and refund the annual fee on both accounts.  Xperience Fitness will refund the annual fees to the bank account information we have on file for Ms. [redacted].We trust that this has been amicably resolved, and we will consider this matter closed.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and approve.  Both parties involved met in person and came a resolution that was fair and beneficial to both of us.  I am thankful for the opportunity to resolve this matter in such a way.  Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Re:11972331 - Kimberly [redacted]Thank you for making us aware of the complaint our customer, Kimberly [redacted] filed with your office.  Our West Allis, WI location...

always strives for excellent customer service, and we appreciate the opportunity to respond.Xperience Fitness has always been transparent with its advertising for all of the years we have been in business.  In this case, Ms. [redacted] didn't click on the advertisement for the details.  By doing so, it leads interested people to our landing page which clearly explains the following:Specialists are on hand to help.*PROMOTION JOINING FEE IS VALID ON VALUE PLUS MEMBERSHIP OPTION.Only First and Last Month Due at time of Enrollment.  See Clubs for Details Offer Good Till February 15th.After reviewing the conversation Ms. [redacted] had with our Customer Service Department, we feel its best the she seeks out other fitness options.  We trust that this has been amicably resolved, and we will consider this matter closed.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
Thank you for you quick response and the help to resolve this matter. I have received the refund into my account. I just want to clarify that both the training sessions and my membership have been terminated and further transactions will be debited from my account?I have reviewed the response made by the business in response to complaint ID [redacted], and find that this resolution is satisfactory to me.  
Regards,
[redacted]

Thank you again for making us aware of the additional concern Ms. [redacted] has.  After further investigation, we see that accounts 7770-23062 and 777023010 were charges a dues payment of $21.95 each on 4-28-2017 but the account of 7770-23006 was not charged on 4-28-2017 in which the credit card of file declined.  Xperience Fitness will refund the accounts that were charged on 4-28-2017.We trust that this has been amicably resolved, and we will consider this matter now closed.

Re: [redacted] - [redacted]After reviewing Ms. [redacted]'s response and signed membership agreement on both accounts, Xperience Fitness is in no way obligated to refund Ms. [redacted] what she is requesting besides the monthly dues payment of $10.73 made on 1/22/18 two days after her membership was canceled.  Even though Xperience Fitness is under no obligation to refund the Annual Fee of $41.88 paid on 1/15/18 before Ms. [redacted] canceled her membership.  Xperience Fitness is willing too since she will not be using the club in 2018.  Total refund $52.61.  Please see the attachment to review the signed membership agreements.We trust that this has been amicably resolved and we will consider this matter closed.

Re: [redacted] - [redacted]Thank you for making us aware of the complaint our customer, [redacted] filed with your office.  Our Green Bay, WI location always strives for excellent service, and we appreciate the opportunity to respond.Xperience Fitness apologizes for the hassle and run...

around [redacted] got regarding this matter.  Instead of sending [redacted] a refund for $15.00 we will waive his next monthly dues payment of $21.95 due on 2/10/17 and normal monthly billing will continue on 3/10/17.We hope that this has been amicably resolved, and we will consider this matter closed unless notified otherwise.

Thank you for making us aware of the additional concerns our former customer, [redacted] M [redacted] has.When Ms. [redacted] moved to Buffalo, MN and joined Fitness Evolution she should have canceled her membership with Xperience Fitness.  Again, if Ms. [redacted] would have noticed these charges from her bank statement five years ago, this situation could have been avoided.  Xperience Fitness will not be held liable for negligence on Ms. [redacted]'s behalf.We will consider this matter closed.

Mr. [redacted],I would like to collect more details on this claim.  Please contact me directly at the number below.  Thank you.-- In good health,

Re: [redacted] M [redacted] - [redacted]Thank you for making us aware of the complaint our former customer, [redacted] M [redacted] filed with your office.  Our Vadnais Heights location always strives for excellent customer service, and we appreciate the opportunity to respond.Regardless if a member is...

using the facilities or not it's the member’s obligation to follow their signed membership agreement and comply with the cancellation policy and procedures set forth.  In this case, we have never received a cancellation notice from Ms. [redacted] until she contacted Xperience Fitness on 5-24-2017 which we then canceled her membership. If Ms. [redacted]'s would have noticed these charges from her bank statement five years ago, this situation could have been avoided.We trust that this has been amicably resolved, and we will consider this matter closed.

Re: [redacted] - [redacted] A. [redacted]Thank you for making us aware of the complaint our customer, [redacted] A. [redacted] filed with your office.  Our Brookfield, WI location always strives for excellent customer service, and we appreciate the opportunity to respond.On April 4, 2016 was...

the first time Xperience Fitness was made aware of [redacted] A. [redacted] intentions to cancel her membership.  We have no previous records in our data base indicating her intensions to cancel her membership nor have we received a cancellation letter from [redacted] A. [redacted] that she claims was sent.It's clear that [redacted] A. [redacted] intensions are to cancel her membership which was outlined on the complaint letter Xperience Fitness received on April, 4th.  We are more than happy to cancel her membership moving forward but, we will not offer a refund unless [redacted] A. [redacted] can produce a certified mail receipt showing that Xperience Fitness did receive her cancellation letter when she claims it was sent.We trust that this complaint has been amicably resolved, and we will consider this matter closed unless notified otherwise.

Re: [redacted] - [redacted]Thank you for making us aware of the complaint our customer, [redacted] filed with your office.  Our [redacted] ** location always strives for excellent customer service, and we appreciate the opportunity to respond. Ms. [redacted] had an active account...

at our [redacted] location and was under the impression that it was canceled out.  Unfortunately it wasn't canceled out for some reason then Ms. [redacted] reenrolled online.  This was a matter of miscommunication between both parties.  We do apologize for any poor customer service that she might have encountered, we set both memberships to cancel, and pulled the one membership out of collections and no further billing will take place.   We trust that this complaint has been amicably resolved, and we will consider this matter closed unless notified otherwise.

Thank you for making us aware of the complaint [redacted] filed with your office. Our West Allis, WI location always strives for excellent customer service, and we appreciate the opportunity to respond. The first time Xperience Fitness was made aware of Mr. [redacted]'s intent to...

cancel was on January 19, 2016 when our billing company received a letter from Mr. [redacted]. At no time was Mr. [redacted]'s medical condition brought to our attention prior to receiving the complaint he filed with the Revdex.com of Wisconsin otherwise, we would have taking action immediately. Xperience Fitness has canceled Mr. [redacted]'s membership and waived the past due balance. We trust that this complaint has been amicably resolved, and we will consider this matter closed unless notified otherwise.Thank you for making us aware of the complaint [redacted] filed with your office.  Our West Allis, WI location always strives for excellent customer service, and we appreciate the opportunity to respond.The first time Xperience Fitness was made aware of Mr. [redacted]'s intent to cancel was on January 19, 2016 when our billing company received a letter from Mr. [redacted].  At no time was Mr. [redacted]'s medical condition brought to our attention prior to receiving the complaint he filed with the Revdex.com of Wisconsin otherwise, we would have taking action immediately.Xperience Fitness has canceled Mr. [redacted]'s membership and waived the past due balance.  We trust that this complaint has been amicably resolved, and we will consider this matter closed unless notified otherwise.

Thank you for making us aware of the complaint our customer, [redacted] filed with your office.  Our Racine, WI location always strives for excellent customer service, and we appreciate the opportunity to respond. Xperience Fitness frequently runs specials on our enrollment fee at our...

different locations.  Which was the case when Mr. [redacted] joined our club.  We have since spoke with Mr. [redacted] and have credited his account. We trust that this has been amicably resolved, and we will consider this matter closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am writing to let you know that I have not received my refund. [redacted]

Thank you for making us aware of the complaint our customer, [redacted] filed with your office.  Our Greenfield, WI location always strives for excellent customer service, and we appreciate the opportunity to respond.We apologize to Mr. [redacted] for any miscommunication he experienced at...

time of enrollment.  All promotional mailers that Xperience Fitness sends out to the general public always have disclaimers printed on them and sometimes the disclaimer is over looked.  Xperience Fitness will credit Mr. [redacted]'s account $59.00 to be applied toward future membership dues.  We trust that this matter has been amicably resolved, and we will consider this matter closed unless notified otherwise.

Re: [redacted] - [redacted]Thank you for making us aware of the complaint our customer, [redacted] filed with your office.  Our Green Bay, WI location always strives for excellent customer service, and we appreciate the opportunity to respond.Xperience Fitness has never received a cancellation...

letter or e-mail from [redacted], this is the first time we were made aware of Ms. [redacted]'s intentions to cancel her membership.  Ms. [redacted] has been a long term member of Xperience Fitness and with that said, we have waived the past due balance owed, canceled the membership and pull her account from collection.We trust that this has been amicably resolved, and we will consider this matter closed.  Thank you.

I JUST SAW BILLING FROM GYMS. I DID NOT DOUBLE CHECK AND WHEN I MOVED OUT TO BUFFALO I ONLY WENT TO THEIR GYM. I THINK IT IS UN FAIR TO COMPANY TO KEEP BILLING YOU WHEN YOU ARE NOT USING THE SERVICE. AND WHY WAS I NEVER CONTACTED WHEN THE GYMS SWITCH OVER. THIS IS 5 YEARS OF THEM CHARGING WITHOUT SENDING A NEW CONTRACT OR UPDATING ME AT ALL TO EVEN LET ME KNOW I WAS A MEMBER STILL. I FIND IT VERY UN NERVING THAT THIS BUSINESS IS TAKING ADVANTAGE OF MY UN KNOWING AND IT IS 1,350.00 MAYBE NOT A LOT TO THEM BUT TO ME THAT IS HUGE.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]They have been scamming me since they signed me up then they claim too have not received  any letter and charge me for four more months this is fraudulent  behavior. I am not satisfied with my horrible experience with this place of business and would never recommend them to anyone