AZ Pool Expert

Re: *** *** - ***Thank you for making us aware of the complaint our customer, *** *** filed with your office.? Our Hales Corners location always strives for excellent customer service, and we appreciate the opportunity to respond.This is the first time our Corporate Office
has been made aware of Ms***'s intention to cancel her membership.? We have no notes in our data base or? no cancellation letter from Ms.? *** on file.? We are more than happy to cancel her membership, waive the past due balance and make sure this does not affect her credit rating.We trust that this complaint has been amicably resolved, and we will consider this matter closed unless notified otherwise

Re: *** *** - ***Ms***'s latest membership agreement does have an Annual Fee date of 7-15-on it.? Regardless, please see attachment the invoice history on Ms***'s account clearly shows the Annual Fee of $was charged back and Xperience Fitness never received it.? Xperience Fitness will? refund the dues payment made by Ms*** on 8-6-2016.? Again, we trust that this has been amicably resolved, and we will consider this matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I made several attempts when my account was overdrawn by the financial company that Xperience usesWhy they have no record of my attempts to collect funds that should not have been taken out of my account is beyond meThis did happen and I am sure they have proof of itI have not used nor will I ever use or recommend there services because of this incidentThe reason they have payments until August? Is because it was done illegallyI do not want to persue matters further but I will be forced to if this company insists that I owe them anything further than the cancellation letter that I have sent twiceI will pay for a certified letter-but that is all
Regards,
*** ***

Of course my letter wouldnt have a timestamp by an employee, as I photocopied it BEFORE I mailed it outI still have that same Credit Card and use it so I don't believe for a second it was declinedAlso I never have any phone calls from Xperience, only that emailI stand by my conviction that I cancelled my membership, but I do not want to go to collectionsI will pay the $needed to clear my account
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
The original dollars is ridiculous but what's even worse is that you continue to charge me additional monthly fees as if I'm still a member.? Doing this only to keep attempting to make money off of me, with a terrible company practices.?
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

*** ***,Both accounts were reimbursed for the annual fee they get processed separately which in return will hit your account on different days.? Thank you.? Xperience Fitness? - Suamico? ? ?

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you for helping me resolve this matter.?
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

*** - *** ***Xperience Fitness was contacted by Ms*** on November 11, at 2:56pm.? On that date, we were first made aware of Ms***'s intentions to cancel her membership.? Again, our billing company? mailed? numerous delinquent letters to? Ms***'s address on file which also? matches the address on the complaint she? submitted to the Revdex.com of Wisconsin.? But Ms*** never contacted them nor did she return any phone calls from our billing company which they attempted from January 16, - May 29, when her phone number then showed disconnected on our records but, prior to May 29, 2016? Ms***? never returned any? messages left by our billing company.? If? Ms*** would have spoken with our billing company when they first attempted to contact her, this situation would have never happened.? We will use our first contact date of November 11, as her true cancellation date and since Ms*** billed once after that date, Xperience Fitness is more than happy to refund the December 2, dues of $back to her account on file.? ? We trust that this has been amicably resolved, and we will consider this matter closed.?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]? I want to speak to someone in management, just like the very rude lady said the manager never returned my call.?
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

Re: *** L *** - ***Thank you for making us aware of the complaint our customer,? *** L ***? filed with your office.? Our Appleton, WI location always strives for excellent customer service, and we appreciate the opportunity to respond.After reviewing Ms***'s
concerns, we found that Ms*** paid a down payment of $at time of enrollment on 2-2-then her first monthly dues of $came out on 3-15-2018.? No other fee/s have been taken out.? Xperience Fitness has canceled Ms***'s account per her request on 3-26-and have refunded the last months dues that came out on 3-15-equaling $29.99.We trust that this has been amicably resolved and will consider this matter closed

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***-***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me? I will keep an eye to make sure I am not further charged for the services and agreement that has been cancelled, which was stated in the business' response regarding the matter
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

Re: *** *** - ***Thank you again for bringing *** ***'s new concern to our attention.? We cannot verify the validity of this cancellation letter *** just recently gave us.? There is no date,? time stamp or any of our employee's signature on the letter verifying that? this wasn't just written and submitted by *** on 10-14-2016.We have not been able to take monthly? dues out of ***'s account after June because his credit card on file continued to decline.? Attached is his invoice history confirming this.? ***'s phone number? and address that we have on file match those on the complaint he filed with the Revdex.com of Wisconsin again, attached? are confirmed records showing our billing company, ABC Financial attempted to contact *** + times regarding his past due balance with Xperience Fitness.? This is indisputable proof of our attempts to contact *** but he neglected to contact us back prior to his account status changing to Return for Collections***'s outstanding balance with Xperience Fitness is $in which we are only asking for $to clear his account from collections and to cancel his membership.? We ask him to contact our customer support center at ###-###-#### to take care of his outstanding balance this week.? Thank you

Thank you for making us aware of the complaint our cus***er, *** *** filed with your office.? Our Brookfield, WI location always strives for excellent cus***er service, and we appreciate the opportunity to respond.We have been in continuous contact with? Ms*** regarding this
matter.? ? Xperience Fitness? apologizes to Ms*** for this error and per her request, we have refunded the down payment, credited $back to her credit card and paid the bank fees she was charged.We trust that this complaint has been amicably resolved, and we will consider this matter closed unless notified otherwise

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

Re: *** - *** ***Thank you for making us aware of the complaint our customer, *** *** filed with your office.? Our Brookfield, WI location always strives for excellent customer service, and we appreciate the opportunity to respond.Our billing company, ABC Financial received Ms
***'s "membership" cancellation on 9-30-2016.? ? Since Ms*** has a separate Personal Training agreement that wasn't cancel through proper procedures, it billed again in October.? Attached is Ms***'s personal training agreement with the cancellation policy highlighted.? Xperience Fitness is willing to comply with Ms***'s request and refund $276.04.? This refund will take up to business days.? We trust that this matter has been amicably resolved, and we will consider this matter closed