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Re: *** *** - ***Thank you for making us aware of the complaint our customer, *** *** filed with your office. Our Brookfield, WI location always strives for excellent customer service, and we appreciate the opportunity to respond. We are sorry that our personal training
program did not work for Ms***. Xperience Fitness has thousands of personal training clients getting great results and are on their way to becoming Unstoppable. We also understand that personal training is not for everyone and in this case it appears that there was some misunderstanding. We have canceled all recurring services and Ms***'s personal training agreement. We trust that this has been amicably resolved, and we will consider this matter closed unless notified otherwise

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and approve. Both parties involved met in person and came a resolution that was fair and beneficial to both of us. I am thankful for the opportunity to resolve this matter in such a way. Regards, *** ***

Re: *** *** - ***Thank you for making us aware of the complaint our customer, *** *** filed with your office. Our Blaine, MN location always strives for excellent customer services, and we appreciate the opportunity to respond.We apologize to Ms*** that she didn't have a great
experience with us. Xperience Fitness has thousands of personal training clients that are becoming or are Unstoppable with the use of our services. Again, we are sorry that Ms*** wasn't one of the majority. Below is a note between Ms*** and our employee regarding the conversation they had. 01/03/02:PMContacted *** and said she can come in and use the sessions if she wantsShe stated that she has free session on top of the sessions she has left but there is no record of it that I can seeI told her that she can come in and use them but she didn't want to because she is training at another gymShe requested a refund and I told her that there is a day cancellation policy and that if she wanted to use the sessions she can- *** Ms*** acknowledged she only had three personal training session left on her account but claimed she had three additional Free personal training session, which Xperience Fitness has no record of. Xperience Fitness has issued a refund for the three remaining personal training sessions. If Ms*** would like to cancel her membership she may do so by the following ways below.E-mail to: [email protected] Chat with our customer service department at: http://myxperiencefitness.com/Go to any Xperience Fitness location to fill out a cancellation formMail a letter of cancellation to: Xperience Fitness P.OBox Appleton, WI 54912We trust that this has been amicably resolved, and we will consider this matter closed unless notified otherwise.-- In good health, *** ***Director of Member RelationsXperience Fitness - MN/WI

Thank you for making us aware of the complaint our customer, *** *** filed with your office. Our *** ** location always strives for excellent customer service, and we appreciate the opportunity to respond.Every member at Xperience Fitness must pay the Annual Fee and we
apologize to Ms*** if she miss understood our representative. This complaint is NOT a recurring matter with Xperience Fitness and its clientele but we will conduct an investigating and will take necessary steps with further training with our employees on this matter.Xperience Fitness will waive the Annual Fee this year (10-15-15) for Ms*** but the fee will need to be paid next year (10-15-16) and each year moving forward.We trust that this complaint has been amicably resolved, and we will consider this matter closed unless notified otherwise

Mr***,Please let us know what your daughters full name is so we can investigate this matter. Thank you. Xperience Fitness Green Bay

Re: *** *** - ***Thank you for making us aware of the complaint our customer, *** *** filed with your office. Our Brookfield, WI location always strive for excellent customer service, and we appreciate the opportunity to
respond.Xperience Fitness has never received a cancellation of membership form from *** ***. Matter of fact, *** emailed our Corporate Office on 12/6/at 11:29am stating she was fully aware of the balance owed ($84.35) and said she would attempt to pay something that month toward her membership. Attached is a copy of all correspondence that our Corporate Office has had with *** *** and her acknowledging the past due balance owed to Xperience Fitness. *** *** may contact our customer support center to arrange payment ###-###-####. Thank you.We trust that this has been amicably resolved, and we will consider this matter closed

Re: *** *** - ***Thank you for making us aware of the complaint our customer, *** *** filed with your office. Our Appleton, WI location always strives for excellent customer services, and we appreciate the opportunity to respond. We apologize to *** for her
experience. All cancellation refunds must go through our accounting department which is why we cannot do refunds at the club. ***'s refund was submitted on 8/21/and should have been credited to her account on file by now. We trust that this complaint has been amicably resolved, and we will consider this matter closed unless notified otherwise

Re: *** A*** *** - ***If a member doesn't submit a cancellation notification to Xperience Fitness either by mail, e-mail, live chat or by visiting the club and completing a cancellation form, we have no way to know that the members intentions are to cancel their membership so our billing process continues. This is not fraudulent activity on the part of Xperience Fitness. This falls on the member complying with our cancellation policy to assure themselves that their membership is canceled

Thank you again for making us aware of the additional concerns that Ms*** has. As mentioned in our previous response, your membership has been cancelled and the past due balance has been waived.Thank you,Xperience Fitness Brookfield, WI

Re: *** *** - ***Thank you for making us aware of the complaint our customer, *** *** filed with your office. Our Appleton, WI location always strives for excellent customer service, and we appreciate the opportunity to respond. Xperience Fitness has
never received a cancellation letter from Ms. ***. Shortly after Ms. *** enrolled she was continuously contacted by our billing company, ABC Financial regarding some billing issues. Attached are documents from ABC Financial showing all attempts, dates and times they tried reaching out to Ms. *** but with no success. If Ms. *** did truly cancel her membership when she stated, why didn't Ms. *** talk to or mention this to our billing company when they called and sent letters to her?Our records also indicate that Ms. *** updated her billing on file with Xperience Fitness on 7-6-2016. Moving forward, we have canceled Ms***'s membership and with no proof of cancellation, no communication with our billing company and just recently updated her billing on file, Xperience Fitness will not issue a refund.

Thank you for making us aware of the complaint our customer, *** *** filed with your office. Our Hales Corners, WI location always strives for excellent customer service, and we appreciate the opportunity to respond.Our Hales Corners, WI location has thousands of personal training clients
and not one, besides Ms*** has complained about our business tactics. Xperience Fitness prides itself on the professionalism and ethical business practices our Personal Training Department displays to our members and to the community we surround. This is the second Personal Training Agreement Ms*** has signed and agreed to with our company. Ms*** is fully aware of the terms and conditions of the latest Personal Training agreement as she has signed off on it, please see attachment.Since Ms*** is not in the financial position to fulfill her obligation, Xperience Fitness is willing to waive the balance of her Personal Training Agreement ($3,712.12) and give Ms*** up until March 25, 2016 to use the six unused personal training sessions that are paid for. We trust that this complaint has been amicably resolved, and we will consider this matter closed unless notified otherwise

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
It is inappropriate that this response states that we consistently have trouble keeping our accounts current throughout our membership We had been Gold Gym Members for a long time previous to this purchase into Xperience, and if notes were taken properly it was known that our bank changed our check card number when our card was re-issued after a business breach and we took care of it immediately when Experience made contact with us I have yet again emailed all the snapshots as far back as my email allows me to and forwarded them to *** Also, I have been twice ignored now asking for the owner/ceo contact information
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I disagree with the business' perspective on when this was brought to their attention, however, I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAlthough, I do not believe that I was causing a scene I thank the business for a smooth resolution.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** ***

Thank you for making us aware of the complaint our customer, *** *** filed with your officeOur Racine, WI location always strives for excellent customer service, and we appreciate the opportunity to respondWe apologize to Mr*** for the delay on his refundOur accounting department
will issue and mail a refund check to Mr*** this weekIf there are any complications please contact me at the number belowOnce again, we apologize for the delayWe trust that this matter has been amicably resolved, and we will consider this matter closed unless notified otherwise.Thank you for making us aware of the complaint our customer, *** *** filed with your office. Our Racine, WI location always strives for excellent customer service, and we appreciate the opportunity to respond. We apologize to Mr*** for the delay on his refund. Our accounting department will issue and mail a refund check to Mr*** this week. If there are any complications please contact me at the number below. Once again, we apologize for the delay. We trust that this matter has been amicably resolved, and we will consider this matter closed unless notified otherwise.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]If they still intend to seek money via collection I don't owe them because an employee mislead me, we still have a problemThe burden should not be on me to make sure your employees follow protocolI want my account cancelledI'm moving out of stateI just don't appreciate being financially responsible for poor training and customer service
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** ***This back and forth resolves nothingI've been scammed from the beginning and now im being robbedShame on this business and those who scammed me from the jump : Nick Prescott

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Ms***,We were informed by yourself on April 4, that your credit card on file no longer works. When our accounting department mails a check to a business or to an individual it could take up to Business days. We are sorry for the inconvenience.Xperience Fitness - Racine, WI