AZ Pool Expert

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I believe I do not need to pay anything neither Xperience Fitness refunds no amountI am ok with the solution Even I would like to have an amicable solution. Thanks for your help
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11820967, and have determines ned that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The annual fee is for the year going forwardI do not want to continue and did not ask to be auto renewedAlso we paid our last member ship fees for the month up front and should have been charged again
Regards,
Jesse And Amber ***

Re: *** *** - ***After reviewing Ms***'s response and signed membership agreement on both accounts, Xperience Fitness is in no way obligated to refund Ms*** what she is requesting besides the monthly dues payment of $made on 1/22/two days after her membership was canceled. Even though Xperience Fitness is under no obligation to refund the Annual Fee of $paid on 1/15/before Ms*** canceled her membership. Xperience Fitness is willing too since she will not be using the club in 2018. Total refund $52.61. Please see the attachment to review the signed membership agreements.We trust that this has been amicably resolved and we will consider this matter closed.

Thank you for making us aware of the complaint our customer, *** *** filed with your office. Our Appleton, WI location always strives for excellent customer service, and we appreciate the opportunity to respond. Xperience Fitness was
unaware of the insurance provider that Mr*** claims that Xperience Fitness should be a part of which, pays for his monthly membership dues. After researching his claim we found that his insurance company is compatible with our reimbursement program. Xperience Fitness has met Mr***'s refund request so we trust that this matter has been amicably resolved, and we will consider this matter closed unless notified otherwise

Thank you for making us aware of the complaint our customer, *** *** filed with your office. Our West Allis, WI location always strives for excellent customer service, and we appreciate the opportunity to respond.Ms***, your issue was reviewed by myself then our customer service team
contacted you with our answerWe have had (30) recorded conversations with Ms*** dating back to March 1, Ms*** still hasn't provided Xperience Fitness with the documentation she told our customer service advisor she had which, would relieve her past due balance with Xperience FitnessThis is a simple case of someone miss leading our business, speaking poorly about it just to have a past due balance waived that is clearly owedPlease contact *** S at ###-###-#### to make payment on your account. After this step is completed, we’ll consider activating your membership.We trust that this has been amicably resolved, and we will consider this matter closed

Re: *** L *** - ***Thank you for making us aware of the complaint our customer, *** L *** filed with your office. Our Appleton, WI location always strives for excellent customer service, and we appreciate the opportunity to respond.After reviewing Ms***'s
concerns, we found that Ms*** paid a down payment of $at time of enrollment on 2-2-then her first monthly dues of $came out on 3-15-2018. No other fee/s have been taken out. Xperience Fitness has canceled Ms***'s account per her request on 3-26-and have refunded the last months dues that came out on 3-15-equaling $29.99.We trust that this has been amicably resolved and will consider this matter closed

Re: *** - Chris ***Thank you for making us aware of the complaint that our customer, Chris *** filed with your office. Our Green Bay, WI location always strives for excellent customer service, and we appreciate the opportunity to respond.After reviewing the notes in our
system, the first that Xperience Fitness was made aware of MrSkokan's intention to cancel his membership was on 12-1-at 9:A.M. If MrSkokan would have followed the cancellation policy on his signed membership agreement, this would have never been an issue. Xperience Fitness will refund MrSkokan months of dues totaling $back to his billing on file which will take up to business days. Attached with this response is a copy of MrSkokan's signed membership agreement with our cancellation policy highlighted We trust that this has been amicably resolved and will consider this matter closed.

Re: *** * *** * ***Thank you for making us aware of the complaint our customer, *** * *** filed with your office. Our Brookfield, WI location always strive for excellent customer service, and we appreciate the opportunity to respond.We apologize to
Ms. *** for any miscommunication on our part. After reviewing Ms. *** account, we have refunded $for (6) unused personal training sessions. We trust that this has been amicably resolved and will consider this matter closed

Thank you for making us aware of the complaint our member, *** *** filed with your office. Our Hales Corners, WI location always strives for excellent customer service, and we appreciate the opportunity to respond.Attached are (4) pages of dates and times that our billing company
tried to reach out to Mr***'s wife attempting to correct the billing problem on her account which dates back to 5-19-2014. We are unsure if the phone number on her account was wrong or if they elected to ignore the phone calls. Mr*** claims he updated the monthly billing method on his, and his wife's account through ABC Financial (Xperience Fitness's billing company) on 6-2-2014. Which was true but, Mr***'s wife's account was never updated and this could have been a simple mistake on ABC's end but we cannot confirm that. Mr*** also claims that he canceled his membership at the time he updated billing with ABC. If that was the case, our billing company is under a strict policy never to accept membership cancellations over the phone and would have instructed Mr*** to mail a cancellation letter directly to them, which ABC or Xperience Fitness has no record of receiving. Since Mr*** has not use Xperience Fitness for quite some time, we will apply the dues he paid on his membership to his wife's account to bring it out of collection status and then Xperience Fitness will cancel both accounts. We trust that this complaint has been amicably resolved, and will consider it closed unless notified otherwise

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Thank you for making us aware of the additional concerns our former customer, *** M *** has.When Ms*** moved to Buffalo, MN and joined Fitness Evolution she should have canceled her membership with Xperience Fitness. Again, if Ms*** would have noticed these charges from her bank statement five years ago, this situation could have been avoided. Xperience Fitness will not be held liable for negligence on Ms***'s behalf.We will consider this matter closed

Re: *** M *** - ***Thank you for making us aware of the complaint our former customer, *** M *** filed with your office. Our Vadnais Heights location always strives for excellent customer service, and we appreciate the opportunity to respond.Regardless if a member is
using the facilities or not it's the member’s obligation to follow their signed membership agreement and comply with the cancellation policy and procedures set forth. In this case, we have never received a cancellation notice from Ms*** until she contacted Xperience Fitness on 5-24-which we then canceled her membership. If Ms***'s would have noticed these charges from her bank statement five years ago, this situation could have been avoided.We trust that this has been amicably resolved, and we will consider this matter closed

Re: *** *** - ***Thank you for making us aware of the complaint our customer, *** *** filed with your office. Our Appleton, WI location always strives for excellent customer service, and we appreciate the opportunity to respond.We are sorry to hear that Mr*** is medically
unable to complete his personal training session with Xperience FitnessWe have submitted a refund request for $6,that will be credited back to Mr***'s American Express that we have on file within (21) business days. We trust that this has been amicably resolved and will consider this matter closed.

Thank you for making us aware of the complaint our customer, *** *** filed with your office. Our Woodbury, MN location always strives for excellent customer service, and we appreciate the opportunity to respond.*** *** signed up for a personal training agreement and
didn't understand the 3-day right to cancel. Xperience Fitness will refund any and all unused sessions plus cancel her membership. We trust that this complaint has been amicably resolved, and we will consider this matter closed unless notified otherwise

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Ms***,As mentioned in the previous response, your membership has been canceled, the past due balance has been waived and your membership has been pulled from collection status. Your credit score has not and will not be impacted.Thank you,Xperience Fitness

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have attached an original scanning of the Cancellation letter I had sent to the Appleton location per Xperience Fitness' website instructionsIt says to write your full name, club location attended, phone number and reason why you are leavingI had those written on my letter, which is dated June 1, Also I have attached my account statements verifying that after June (my payments were being charged every 20th) I was no longer chargedI understand that even though I cancelled on June 1, I was still responsible for June's payment (which came out of my account)I assumed they received the letter and my membership was cancelled, as I was not being charged anymore (you can see from July's statement that no payment was taken out on the 20th) membership fees were taken out automatically, and again after June they stoppedI have not received any phone calls, emails, or letters sent to my address stating that I was overdue, except for this recent one which is what prompted me to file a complaintI should not have to pay a $fee, because I was under the assumption my account was already cancelled
Regards,
*** ***

Re: *** *** - ***Thank you for making us aware of the complaint our customer, *** *** filed with your office. Our West Allis, WI location always strives for excellent customer services, and we appreciate the opportunity to respond.Our notes indicate the first Xperience
Fitness was aware of Ms***'s intentions to cancel her membership where on 8-13-2015, see attachment. Xperience Fitness canceled Ms***'s membership on 8-13-and since she paid her last month upfront at signing, we are more than happy to refund $back to her account on file. Please allow 7-business days. We trust that this complaint has been amicably resolved, and we will consider this matter closed unless notified otherwise

Re: *** *** - ***Thank you for making us aware of the complaint our customer, *** *** filed with your office. Our Hales Corners, WI location always strives for excellent customer services, and we appreciate the opportunity to respond.Ms*** and her husband have had a
problem with keeping their accounts current since time of enrollment. If Ms*** can provide our Corporate Office with the cancellation e-mail she stated was sent to us, we will then look at the date of the e-mail and their account to see if they were current or delinquent. No accounts can be canceled if a member is delinquent but if both accounts were current at the time of the e-mail, we will be more than happy to cancel both accounts, wavie the past due balance and assure Ms*** the account will not be turned over to a collections company. Please scan and e-mail or forward the cancellation e-mail letter to *** or mail to: Xperience Fitness P.OBox 657. Appleton, WI 54912. Thank you