AZ Pool Expert

Re: *** - *** ***Thank you for making us aware of the complaint our customer, *** *** filed with your office. Our Vadnais Heights, MN location always strive for excellent customer service, and we appreciate the opportunity to respond.We apologize to Ms*** for the delay in the refund
that she is owed. We had a glitch with our accounting department and Ms***'s 3-day cancellation and refund was never received. Our accounting department now has the refund request and has since processed it. Ms*** should expect the refund of $back to *** banking information that we have on file within 3-business days. Again, we greatly apologize for the delay.We trust that this has been amicably resolved, and we will consider this matter closed unless notified ot***wise

Re: *** - *** ***Thank you for making us aware of the complaint our customer, *** *** filed with your office. Our Greenfield, WI location always strives for excellent customer service, and we appreciate the opportunity to respond. Are reviewing Ms***'s check
in history it looks like she did enter our Greenfield, WI location onAugust 8th at 8:13am. We at the Corporate Office don't know what her intentions where on that particular day was it to workout or to cancel her membership? Every employee of Xperience Fitness knows our cancellation policy and yet we have no cancellation notification from Ms*** on file? Also, Ms*** is attempting a "charge back" on the 9/2/membership dues. At this point Xperience Fitness will cancel Ms*** membership agreement but is unwilling to refund any money back to her due to the charge back. Please see attachment.We trust that this has been amicably resolved, and we will consider this matter closed unless notified otherwise

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** ***`

Thank you for making us aware of the complaint our customer, *** *** filed with your office. Our *** ** location always strives for excellent customer service, and we appreciate the opportunity to respond.Every member at Xperience Fitness must pay the Annual Fee and we
apologize to Ms*** if she miss understood our representative. This complaint is NOT a recurring matter with Xperience Fitness and its clientele but we will conduct an investigating and will take necessary steps with further training with our employees on this matter.Xperience Fitness will waive the Annual Fee this year (10-15-15) for Ms*** but the fee will need to be paid next year (10-15-16) and each year moving forward.We trust that this complaint has been amicably resolved, and we will consider this matter closed unless notified otherwise

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Thank you for making us aware of the complaint our customer, *** *** filed with your office. Our Appleton, WI location always strives for excellent customer services, and we appreciate the opportunity to respond. We apologize to *** for her experience. All cancellation
refunds must go through our accounting department which is why we cannot do refunds at the club. ***'s refund was submitted on 8/21/and should have been credited to her account on file by now. Her membership is canceled and account information has been deleted from our data base. We trust that this complaint has been amicably resolved, and we will consider this matter closed unless notified otherwise.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]If they still intend to seek money via collection I don't owe them because an employee mislead me, we still have a problemThe burden should not be on me to make sure your employees follow protocolI want my account cancelledI'm moving out of stateI just don't appreciate being financially responsible for poor training and customer service
Regards,
*** ***

***,Our company processes refunds twice a month, mid-month and at the of each month. Your refund was processed on February 13, and will be sent to you via mail on February 15, 2018. Thank you.Xperience Fitness

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Thank you for making us aware of the complaint our customer, *** *** filed with your office. Our West Allis, WI location always strives for excellent customer service, and we appreciate the opportunity to respond. Our billing company, ABC Financial contacted Ms*** on August
20, when she did a charge back of membership dues on her account and her husband’s account. At that point our billing company informed Ms*** on the company’s cancellation policies. Please see attachment for all communications between Ms*** and ABC Financial. Xperience Fitness and or ABC Financial has never received a cancellation letter from Ms*** or her husband. Ms*** may contact our Customer Support Center to make final payment on both accounts. Thank you. ###-###-####

Re: *** *** - ***Thank you for making us aware of the complaint that *** *** filed with your office. Our Waukesha, WI location always strives for excellent customer service, and we appreciate the opportunity to respond.The first Xperience Fitness was made aware of Trey's
intention to cancel his membership was on 1/18/at 9:A.M. We have no notes in our system or a cancellation letter on file prior to that date. Please see the attached notes regarding our conversations with *** ***. Since member is cancelling their membership Xperience Fitness is more than happy to refund the Annual Fee that billed on 1/15/for $39.00. Without further proof of cancellation before 1/18/there will not be any further refunds on this account.We trust that this has been amicably resolved and we will consider this matter closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I came in I cancelled at the Suamico Location signed to cancel I was given a copy I threw it away a couple weeks later most likelyI was told when I called I could do it that way or email XFcares, and I haven't stepped foot in an XF since thenI've explained this repeatedlyI can come in and provide step by step pantomime if necessaryI've received emails telling me I owe different amounts, if your company can't determine the amount owed how can anyone trust you can file cancels correctly and based on other reviews and Revdex.com complaints that's a big problem for your companyAnd, calling customers liars...smooth
Regards,
*** ***Dear ***, Re: XPERIENCE FITNESS Account #: 6758-18469 A review of your account reveals that multiple chargeback disputes have been processed on your accountThe account is now past due for a total of $As a courtesy, I have waived all of the late and service fees that were assessed on these payments due to the chargebacks. Please remit $to the address listed below to finalize your requestIf you prefer you may visit our website below or call our customer care center at ###-###-#### to make your paymentIf you have further questions, please contact your club directly, as we did not process the cancellation request on this account. *** ***Customer Care Offline ProcessorABC Financial Services, Inc.Customer Care: ###-###-#### Dear ***, Re: Xperience Fitness Account #: 6758-18469 Your cancellation is set up with a a final amount due of $once that amount is paid your membership will cancel. *** ***Customer Care Offline ProcessorABC Financial Services, Inc.Customer Care: ###-###-#### ***,I show that we had spoken back in February, so I apologize if I missed any other messages. Since we do not have record of your cancellation back in November, we cannot backdate your cancel. Your account is now pending cancel, however, the balance of $is still due. Thank you,*** B.Customer Service Adviser,Xperience Fitness

Re: *** *** - ***Thank you for making us aware of the complaint our customer, *** *** filed with your office. Our West Allis, WI location always strives for excellent customer service, and we appreciate the opportunity to respond.We apologize to Mr*** for the breakdown
in communication regarding his wishes to cancel the Personal Training agreement he entered into with Xperience Fitness. Mr*** contacted Xperience Fitness outside of the 3-day right to cancel his personal training agreement but, to date has yet used any of the sessions he purchased and with the unfortunate personal circumstance that occurred, Xperience Fitness is more than happy to honor Mr***'s refund request. Please allow - business days for the refund request to be credited to the bank information we have on file.We trust that this complaint has been amicably resolved, and we will consider this matter closed unless notified otherwise

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Xperience Fitness states that they attempted to contact me via phone and mail for "numerous delinquent payments"As per my banking statements from sign on date 12/2014, the payment was automatically deducted on or about the 3rd of each monthAny delays in draw were by a day or which allowed for weekends or holidaysAt no time would there have been reason to contact me for delinquencyHad they attempted to contact me by phone or by mail, I would have noticed this was occurring much earlier than 11/11/and put a stop to it before this large amount of money was taken from my accountXperience Fitness does not acknowledge or address the multiple months in which larger payments were drawn from my account as explained in prior messagesIt does not stand to reason that had they been contacting me as they claimed, that I would have let the billing continue for a plan that I cancelled 12/I do not accept their resolution of $being returned to my account for only one month of feesI am again requesting a full refund for all months billed starting in January of for a total of $I will agree to forfeit my initial sign up fee of $that was deducted from my account on 12/3/
Regards,
*** ***

Re: *** - *** A ***Thank you for making us aware of the complaint our customer, *** *** filed with your office. Our Greenfield, WI location always strives for excellent customer service, and we appreciate the opportunity to respond. We apologize to Mr*** for this isolated incident
which was an inconvenience for him. Xperience Fitness has thousands of members enjoying our personal training serves and getting fantastic results but, we apologize again to Mr*** for not having the opportunity to get the same results as our other members using our personal training serves.We have issues a refund of $for the two personal training session and the difference of his down payment, $23.92 will be credited toward future membership dues. We trust that this matter has been amicably resolved, and we will consider this matter closed.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I believe I do not need to pay anything neither Xperience Fitness refunds no amountI am ok with the solution Even I would like to have an amicable solution. Thanks for your help
Regards,
*** ***

Thank you for making us aware of the complaint our former customer, *** *** filed with your office. Our Vadnais Heights, MN location always strives for excellent customer service, and we appreciate the opportunity to respond.We apologize to Ms*** for
her frustrations and confusion regarding the cancellation after she moved to Texas. Ms***'s membership is canceled and the past due amount has been waived. No collection action will be taken on our part. We trust that this matter has been amicably resolved, and we will consider this matter closed unless notified otherwise

Thank you for making us aware of the complaint our customer, *** *** filed with your office. Our *** ** location always strives for excellent customer service, and we appreciate the opportunity to respond. The first time Xperience Fitness was aware of Mr***'s
intentions to cancel his membership was on July 28, when our billing company received his cancellation letter. Mr***'s last payment was on July 8, prior to receiving his cancellation letter and since that date, no further payments to Xperience Fitness have come from his account. We have waived the past due balance and his account is canceled. We trust that this complaint has been amicably resolved, and we will consider this matter closed unless notified otherwise

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** ***This back and forth resolves nothingI've been scammed from the beginning and now im being robbedShame on this business and those who scammed me from the jump : Nick Prescott

Thank you for sending Xperience Fitness your e-mail trail of your cancellation. We have been in contact with our billing company, ABC Financial to inquire why they didn't accept your cancellation of your membership by e-mail and are waiting on a response. In the meantime, your membership has been canceled, the past due balance has been waived and we can assure you that your canceled membership will not go to collections. We apologize that our billing company didn't cancel your membership out immediately and any stress that was placed on you.We trust that this has been amicably resolved, and we will consider this matter closed