AZ Pool Expert

Re: *** *** * ***Thank you for making us aware of the aware of the complaint that our customer, *** *** filed with your office. Our Waukesha, WI location always strives for excellent customer service, and we appreciate the opportunity to respond. We do apologize
our sauna is temporarily closed due to faulty wiring. Mr*** is welcomed to use the sauna at any of our other locations in the greater Milwaukee area until the Waukesha one is fixed. Our management team has a cleaning process daily which begins each day with cleaners on from 7:A.Mto 7:P.M. We also breakdown the facilities into zone that one department is responsible to clean daily. We have a cleaner that cleans the weight machines every Wednesday and Thursday and on Friday and Saturday he cleans the resistant machines. If this is inadequate we'll be more than happy to consider redesigning our cleaning processes. For the record, this is the first and only formal complaint this location has received.Thank you for bringing this to our attention. In good health, *** ***
Director of Member RelationsXperience Fitness - MN/WI

Re: *** *** - ***Thank you for making us aware of the complaint our customer, *** *** filed with your office. Our Menasha, WI location always strives for excellent customer service, and we appreciate the opportunity to respond.Xperience Fitness has never
accepted membership cancellations over the phone. Ms*** contact our club on January, and they instructed her on how to properly cancel a membership with Xperience Fitness. This is also outlined on the members copy of the membership agreement they receive at time of enrollment. Xperience Fitness will use the Revdex.com of Wisconsin letter of complaint as Ms***'s notification to cancel her membership. Xperience Fitness will refund the annual fee of $back to Ms***'s checking account that we have on file. This refund will take - business days.We trust that this has been amicably resolved, and we will consider this matter closed

Thank you for making us aware of the complaint our customer, Michelle *** *** filed with your office. Our Brookfield, WI location always strives for excellent customer service, and we appreciate the opportunity to respond.We apologize to Ms. *** for any miss
communication regarding the annual fee. Xperience Fitness has moved her annual fee to 4-15-16 and it will continue in April each year moving forward we also waived all late and service fees on Ms***'s account. We ask that Ms*** contacts our Corporate Office to update her billing information on file so she can avoid any future late or service fees. ###-###-####We trust that this complaint has been amicably resolved, and we will consider this matter closed unless notified otherwise

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have not received my money back, and am most definitely not satisfiedI told *** in our first conversation, that after reading of the others being led around and around to try and get their money refunded, I had filed a dispute with my bank, hoping that this would get their attention more quicklyIn the dispute they were not able to do anything more than look at the original contract, and so they just let me know they were unable to decide in my favor based on thatThere were many more details involved as I stated in my original complaintIt is very interesting that they make the claim they investigate every accusation of employee theft, but did not mention that they are not able to look in to anything if they fired the employee in question the day before I was able to bring that matter to their attention, due to "issues with her background check" as *** told meOne would think a background check is done before you start working, but then again with the other unethical practices going on at this place it really isn't a surpriseAt this point, they have been paid, but my money has not been refunded (which was why they were not refunding in the first place.) So now that that part has been taken care of, I fully expect to be refunded, as their original response is now void.
Regards,
*** ***

Re: Nicholas *** - ***Thank you for making us aware of the complaint our customer, Nicholas *** filed with your office. Our West Allis, WI location always strives for excellent customer service, and we appreciate the opportunity to respond. Mr***
enrolled online with Xperience Fitness and at no time could the website or a sales rep change the Annual Fee date besides what is shown online, it's a program that can't be changed. Attached is Mr*** membership agreement and it clearly shows what date the Annual Fee would be due. Our *** *** reached out to Mr*** and he confirmed everything was "ok" with his account.We trust that this complaint has been amicably resolved, and we will consider this matter closed unless notified otherwise

According to the contract, I was not contacted by any trainer to schedule sessions in SeptemberI was told that a replacement trainer would work with me if my trainer was not availableI didn't receive any return calls when I did call to scheduleYou must provide day notice to end membership and when I realized no one would be responding or contacting me, that is what I didAt that time I was not requesting to end the contractI am requesting refund for September and October due to Xperience staff breaching their contract.

Re: *** - *** ***Thank you for making us aware of the complaint, *** *** filed with your office. Our Vadnais Heights, MN location always strives for excellent customer service, and we appreciate the opportunity to respond.Xperience Fitness
apologizes to Ms. *** for her frustrations. We collect our mail daily and we have never received a cancellation from Ms. *** nor were there any notes on her account indicating Ms. *** intentions to cancel. After Ms. ***'s account went delinquent, our billing company, ABC Financial has attempted to contact Ms. *** dozens of times via mail and phone and not once did Ms. *** respond to their efforts. Attached with this message is a copy of the attempts our billing company tried to reach out to Ms. ***. We will not offer a refund

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Re: *** - *** ***Thank you for making us aware of the complaint our customer, *** *** filed with your office. Our Waukesha, WI location always strives for excellent customer service, and we appreciate the opportunity to respond.We apologize to *** for any delays on this
refund. Attached is the Fed-X tracking number which was received today by Ms***.We trust that this has been amicably resolved, and we will consider this matter closed

Ms***,We were informed by yourself on April 4, that your credit card on file no longer works. When our accounting department mails a check to a business or to an individual it could take up to Business days. We are sorry for the inconvenience.Xperience Fitness - Racine, WI

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is what I asked forAlthough I am not satisfied with the customer service and response time including the fact that I had to go to the Revdex.com over this, I will accept the response and move on dissatisfied with the company but accepting of the outcome
Regards,
*** ***

When you click on it it just takes you to give your info and for the location you want and just says someone will be in contact

Thank you for making us aware of the complaint our customer, *** *** filed with your office. Our *** ** location always strives for excellent customer service, and we appreciate the opportunity to respond. The first time Xperience Fitness was aware of Mr***'s
intentions to cancel his membership was on July 28, when our billing company received his cancellation letter. Mr***'s last payment was on July 8, prior to receiving his cancellation letter and since that date, no further payments to Xperience Fitness have come from his account. We have waived the past due balance and his account is canceled. We trust that this complaint has been amicably resolved, and we will consider this matter closed unless notified otherwise

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Thank you for making us aware of the complaint our customers, Jesse & Amber H*** filed with your office. Our Brookfield, WI location always strives for excellent customer service, and we appreciate the opportunity to respond.Jesse has been a member with Xperience Fitness since 10/04/
and Amber (Dickey) H*** has been with Xperience Fitness since 9/21/2011. Jesse has had our Annual Maintenance Fee come out of his account on 10-for the past four years and Amber has had the same fee come of her account for the past six years. These members are well aware of this fee and cannot dispute it. If both members wish to cancel their membership they can either go to the Brookfield location to fill out a cancellation form, email *** or call our Customer Care line at 920-886-2810. Refund request denied. We trust that this has been amicably resolved, and we will consider this matter closed.--In good health, Paul D***Director of Member RelationsXperience Fitness - MN/WI

Re: *** *** - ***Thank you for making us aware of the complaint our former customer, *** *** filed with your office. Our Brookfield, WI location always strives for excellent customer service, and we appreciate the opportunity to respond.Ms*** purchased the personal
training package on 12-1-and had just over two years to use the training sessions. This is well past the members right to cancel (3-day) and we are hesitant to refund this because, Ms*** has made no effort trying to use the sessions she purchased and agreed too. With that said, we will refund Ms*** $1,447.20. We trust that this has been amicably resolved and we will consider this matter closed

***, Your refund would go back to your Visa ending with if it bounces back to us, we'll then mail you a check. Thank you!Xperience Fitness - Blaine, MN

Re: *** - *** ***Thank you for making us aware of the complaint our customer, *** *** filed with your office. Our Greenfield, WI location always strives for excellent customer service, and we appreciate the opportunity to respond. Are reviewing Ms***'s check
in history it looks like she did enter our Greenfield, WI location onAugust 8th at 8:13am. We at the Corporate Office don't know what her intentions where on that particular day was it to workout or to cancel her membership? Every employee of Xperience Fitness knows our cancellation policy and yet we have no cancellation notification from Ms*** on file? Also, Ms*** is attempting a "charge back" on the 9/2/membership dues. At this point Xperience Fitness will cancel Ms*** membership agreement but is unwilling to refund any money back to her due to the charge back. Please see attachment.We trust that this has been amicably resolved, and we will consider this matter closed unless notified otherwise

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Writing to let you know the complaint has been satisfied and I have received my full refund. However, I would recommend that you warn consumers about the physical training deptat Xpirence FitnessThe consumer should be made aware of the lack of professionalism and Degreed education in fitness trainingThe consumer should be alerted to reading the personal training contract over verrrrrry carefully or they will find themselves locked into a 1yr agreement. The consumer will also find that the session price changes from a lower price when you pay an up front amount to a higher session price when you start paying month to month even though you are locked into a contract. Thank you for your help in this matter and I hope other consumers don't fall into the same trap I did.