AZ Pool Expert

Thank you for making us aware of the complaint our customer, *** *** filed with your office. Our Hales Corners, WI location always strives for excellent customer service, and we appreciate the opportunity to respond.***, we apologize that we had no choice to place the temporary porta
potties outside during our construction phase. We are dedicated to deliver a great facility to our members and fortunately, our locker room renovation will be completed shorty with everything returning back to normal. We again apologize for the inconvenience

It has been brought to our attention that Ms*** has canceled her membership. Xperience Fitness will not charge Ms*** for services not rendered. Xperience Fitness will refund Ms*** $for unused personal training sessions.We trust that this complaint has been amicably resolved, and will consider this matter closed unless notified otherwise

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Check was received todayThank you for your assistance.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I did make an error typing the date of purchaseI meant to put February of which is where the came from in November 2ndOther than that, I completely disagree with this responseIn the contract there is no specification of using the training twice per week or an expiration date of any kindIf the sessions expire the customer needs to be made aware and it needs to be in the contractI would not have signed if I knew that was the caseI was also told I could transfer or gift the membership by Ryan, the ** ***, to another member in an email before I was told they were expiredIn the contract it says I cannot transfer the sessionsWhy was I told I could? I also was not reached out to multiple times by anyoneA few months back my husband went in to the gym to ask for a refund for the sessionsRyan said he would submit the request and get back to usWe never heard backThat is why I emailed corporate asking what was going onI was told by corporate that I would need to speak with Ryan about it so I emailed himHis final response was on 11/17/but only with the contractHe did not answer any of the questions that I had askedAttached is a copy of the contract and the emails that we exchanged showing that he said I could transfer them to another member and that they expire and that I tried to get more information about the situation but was ignoredThe frequency that I visited the gym declined after the trainer I was working with couldn't fit me into their schedule anymore which was around MayI tried to get an appointment with him since May ending with no response from the trainer in AugustI told him many times I was more than willing to come in if he had morning appointmentsI have attached the email telling me his slots are fullI was not offered a different trainer to work with and like I said, I wouldn't have accepted given the chance with this horrible customer service.
Regards,
Kirsty ***

Re: *** *** - ***Thank you for making us aware of the complaint, *** *** filed with your office. Our Greenfield, WI location always strives for excellent customer service, and we appreciate the opportunity to respond.We apologize to Mr*** for any
miscommunication regarding his daughter personal training agreement. After investigating the matter, we concluded that this was a missed day cancel at the clubWe deactivated the members agreement, wrote off the past due balance and submitted the refund request of $to our accounting department so it can be processed asapThe refund will be returned to the Visa card we have on file.We trust that this has been amicably resolved, and we will consider this matter closed unless Mr*** has further questions

Re: *** *** - ***Thank you for making us aware of the complaint our customer, *** *** filed with your office. Our Appleton, WI location always strives for excellent customer service, and we appreciate the opportunity to respond. The reason that Ms***
had seen sporadic billing on her account is that her billing on file has continued to decline. Our billing company, ABC Financial attempted to reach out to Ms*** times in and times in 2016 with no return call back from Ms*** to ABC Financial. Phone records from ABC Financial to Ms*** are attached with this e-mail. Xperience Fitness is willing to waive the owed past due balance of $and cancel Ms***'s membership but we are unwilling to refund any dollar amount back. We trust that this has been amicably resolved, and we will consider this matter closed unless notified otherwise

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Thank you for your time and I appreciate your response
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Re: *** - *** *** Xperience Fitness wrote Ms*** a check on October 18, and Ms*** cash the check on October 24, 2017. Please see attachment.We trust that this has been amicably resolved and will consider this matter closed

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Check was received todayThank you for your assistance.
Regards,
*** ***

Thank you for making us aware of the complaint our customer, *** *** filed with your office. Our Vadnais Heights, MN location always strives for excellent customer service, and we appreciate the opportunity to respond.We have never received a cancellation letter from Mr
*** but our billing company did receive a payment from him on 6-19-since then, all payment have declined. Xperience Fitness is willing to cancel Mr***'s membership and waive the past due balance on his account. We trust that this complaint has been amicably resolved, and we will consider this matter closed unless notified otherwise

Re: *** ** *** * ***Thank you for making us aware of the complaint our customer, *** *** filed with your office. Our Woodbury, MN location always strives for excellent customer service, and we appreciate the opportunity to respond.Xperience Fitness has thousands of Personal
Training clients that are very happy with our services and are getting great results! We are sorry that Ms*** didn't experience the same. Xperience Fitness has deleted all recurring services on Ms*** account totaling $2,that she won't be responsible for. Again, all personal training obligations for Ms*** have been canceledWe trust that this complaint has been amicably resolved, and we will consider this matter closed unless notified otherwise

Our records indicate that Ms*** had two Personal Training purchases in the amount of $each totaling $552.08. Ms***'s individual Personal Training session rate was $69.01. Our records also indicate that she used one session which is why the refund was $and not $552.08. Thank you

Thank you once again for making us aware of the additional concerns Ms*** has. Our billing company, ABC Financial is under a strict policy with Xperience Fitness which we do not allow ABC to waive late and service fee that a member might accrue when their accounts declines. Xperience Fitness offered a settlement offer to Ms*** minus the late and service fees that would end up saving her over sixty dollars. Therefore the balances are different. Thank you.Xperience Fitness - Green Bay, WI

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Thank you for making us aware of the complaint our customer, *** *** filed with your office. Our Brookfield, WI location always strives for excellent customer service, and we appreciate the opportunity to respond.This is the first time we were made aware of *** ***'s intentions to
cancel his membership. We have never received a cancellation notice from *** *** and we have no notes in our data base indicating his intentions to cancel. We have reached out to *** *** on multiple occasions in attempt to collect his past due balance. Please see attached documents they confirm the time and dates we attempted to contact him. ***'s outstanding balance is $in which we are only asking for $to clear his account and cancel it. We feel that this is a reasonable offer that *** *** should honor. We ask him to contact our Customer Support Center at ###-###-#### to take care of his outstanding balance and to cancel his membership

Hi ***, I wanted to let you know that the refund was sent directly to Amex and it has been processed. Thank you for all your help, ***

Re: *** - *** *** Xperience Fitness wrote Ms*** a check on October 18, and Ms*** cash the check on October 24, 2017. Please see attachment.We trust that this has been amicably resolved and will consider this matter closed