AZ Pool Expert

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Thank you for making us aware of the complaint our customer, [redacted] filed with your office Our Woodbury, MN location always strives for excellent customer service, and we appreciate the opportunity to respond.We apologize to Mr [redacted] that he wasn't able to obtain the results he was looking for Xperience Fitness has thousands of personal training clients that are Unstoppable and have been using our services for years Which in the interest of goodwill, we have decided to refund the unused portion of the members personal training sessions Mr [redacted] will receive a refund of unused sessions We have attached our accounting report identifying the unused sessions.We trust that this has been amicably resolved, and will consider this matter closed unless notified otherwise

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted] ***

Re: [redacted] - [redacted] Thank you for making us aware of the complaint our customer, [redacted] filed with your office Our Appleton, WI location always strives for excellent customer services, and we appreciate the opportunity to respondWe apologize to [redacted] for her experience All cancellation refunds must go through our accounting department which is why we cannot do refunds at the club [redacted] 's refund was submitted on 8/21/and should have been credited to her account on file by nowWe trust that this complaint has been amicably resolved, and we will consider this matter closed unless notified otherwise

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you for helping me resolve this matter Regards, [redacted]

Thank you for making us aware of the complaint our customer, [redacted] filed with your office Our Vadnais Heights, MN location always strives for excellent customer service, and we appreciate the opportunity to respond.Xperience Fitness has thousands of personal training clients that are getting great results using this service We also understand that a personal trainer is not for everyone such it is in this case Our Personal Training Manager went above and beyond in attempt to help Ms [redacted] with her nutritional and health concerns but, to no avail as Ms [redacted] canceled her appointment As Ms [redacted] pointed out in the complaint letter she inquired about a medical or financial freeze on her personal training sessions, which we would have been more than happy to accommodate but instead, Xperience Fitness has decided to relieve Ms [redacted] of all future payments on her personal training agreement Ms [redacted] has (5) paid personal training session that she can still use Please contact our Vadnais Heights location to schedule an appointment ###-###-####.We trust that this has been amicably resolved, and we will consider this matter closed

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

As stated in our letter dated 8-16-2017, Xperience Fitness has CANCELED your membership.Xperience Fitness Menasha

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I want to speak to someone in management, just like the very rude lady said the manager never returned my call.
Regards,
*** ***

Hi ***, I wanted to let you know that the refund was sent directly to Amex and it has been processed. Thank you for all your help, ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Thank you for sending Xperience Fitness your e-mail trail of your cancellation. We have been in contact with our billing company, ABC Financial to inquire why they didn't accept your cancellation of your membership by e-mail and are waiting on a response. In the meantime, your membership has been canceled, the past due balance has been waived and we can assure you that your canceled membership will not go to collections. We apologize that our billing company didn't cancel your membership out immediately and any stress that was placed on you.We trust that this has been amicably resolved, and we will consider this matter closed

Re: *** *** - ***Thank you for making us aware of the complaint our customer, *** *** filed with your office. Our Racine, WI location always strive for excellent customer service, and we appreciate the opportunity to respond.Xperience Fitness does sympathize with Ms
***'s loss which has been reiterated to her by our General Manager and our Corporate Office representative. Our correspondence with Ms*** and customer service has been nothing less than exemplary in this matter. Ms*** was requesting a refund and unfortunately Xperience Fitness cannot be held liable in this situation which, was not what Ms*** wanted to hear. Attached with this e-mail is a signed Liability Release Form and a signed Membership Agreement Form outlining the policies which Ms*** agreed too at time of enrollment. Again, we are sorry for this incident a police report has been filed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Yes cancelledAnd also sent me a bill for almost dollars that your staff informed me would go to collectionsSoIf you still intend to pursue that money that I should not owe since its for june and july and late fees when I attempted to cancel in April, I will continue to reject the resolutionPlease confirm that you will not pursue further compensation from me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I will keep an eye to make sure I am not further charged for the services and agreement that has been cancelled, which was stated in the business' response regarding the matter
Regards,
*** ***

Thank you for making us aware of the complaint our former customer, *** *** filed with your office. Our *** ***, WI location always strives for excellent customer service, and we appreciate the opportunity to respond. In cases like this
Xperience Fitness has to investigate all avenues especially when there our claims of employee theft. Xperience Fitness was unaware of any promises made to Ms*** to waive monthly fees since that decision can only be made at the Corporate level. We are sorry for any inconveniences placed on Ms***. Ms*** did a "charge back" on her credit card which in return Xperience Fitness will not be refunding her.We trust that this matter has been amicably resolved, and we will consider this matter closed unless notified otherwise

Re: *** *** - 7758-48417Thank you for making us aware of the complaint our customer, *** *** filed with your office. Our Hales Corners, WI location always strives for excellent customer service, and we appreciate the opportunity to respond.After reviewing this
complaint, we have concluded that Ms*** has not participated in any of the Q Classes nor did she receive a My Zone Belt. Xperience Fitness will mail a check to Ms*** for $to the address on the complaint. Please allow up to business days. Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Re: *** *** - ***Thank you for making us aware of the complaint our customer, *** *** filed with your office. Our Brookfield, WI location always strives for excellent customer service, and we appreciate the opportunity to respond. We are sorry that our personal training
program did not work for Ms***. Xperience Fitness has thousands of personal training clients getting great results and are on their way to becoming Unstoppable. We also understand that personal training is not for everyone and in this case it appears that there was some misunderstanding. We have canceled all recurring services and Ms***'s personal training agreement. We trust that this has been amicably resolved, and we will consider this matter closed unless notified otherwise