AZ Pool Expert

Re: *** - *** ***Thank you for making us aware of the compliant our customer, *** *** filed with your officeOur Greenfield, WI location always strives for excellent customer service, and we appreciate the opportunity to respond.When a member commits to Xperience Fitness we
expect the same in return. *** *** wants to cancel her personal training commitment for additional reasons not stated in her complaint. Our personal training staff has been more then accommodating with ***'s busy schedule and at one point, *** wanted to put her personal training commitment on temporary due to family commitments, which we would have been more than happy to do We also understand that personal training is not for everyone. Xperience Fitness personal trainers hold their clients accountable with a sound nutrition program, workout schedule with a personal trainer and the frequency using the club without a personal trainer. With that said, Xperience Fitness will refund *** for the sessions not used totaling $Xperience Fitness will not refund any money paid that included supplements or the MyZone belt that *** purchased on a separate occasion If there is a default with the MyZone belt please contact MyZone or go into our Greenfield, WI location for a replacement.We trust this this complaint has been amicably resolved, and we will consider this matter closed

Re: *** *** - ***Thank you for making us aware of the additional concerns that *** *** has. *** *** canceled her membership on 9-30-with ABC Financial which was thirteen days after her bill date on 9-17-2016. In addition to that, Xperience Fitness has a "30-Day" notice of cancellation which is clearly stated on the membership agreement. Technically Xperience Fitness does not owe *** *** a refund of membership dues. Since *** *** did pay her last month dues upfront at the time of enrollment, we are more than happy to refund that. The amount refunded will be $which will be credited to billing information that we have on file within to business days. We again, trust that this matter has been amicably resolved and will consider this matter closed

Thank you for making us aware of the complaint our customer, *** *** filed with your office. Our *** ** location always strives for excellent customer service, and we appreciate the opportunity to respond.This was a matter of miscommunication on both parties
which has been recently cleared up. Our *** *** will be training her team on bettering their communication skills so this does not happen againWe obviously strive to be a transparent in every aspect of our business. Ms*** and her husband are great members and we plan on making sure of that for years to come. If Ms*** has any more questions or concern she may contact our General Manage or myself directly. In closing, we would like to say thank you to both of them for being members at Xperience Fitness!!

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

*** - *** ***Thank you for making us aware of the complaint, *** *** filed with your office. Our Green Bay, WI location always strives for excellent customer service, and we appreciate the opportunity to respond.Xperience Fitness was first made aware of Ms***
intentions to cancel her membership on 2-13-at 8:A.M. This is noted on her account in our database. We have no other notes or a cancellation form on file indicating anything different. If Ms*** has proof of the cancellation or at least could walk us through the steps on how she canceled, we could reconsider a refund and waiving the past due balance of $109.75. But at this point, Xperience Fitness will not. Thank you

Re: Robert L K*** - 11834978Thank you for making us aware of the complaint our customer, Robert L K*** filed with your office. Our Woodbury, MN location always strives for excellent customer service, and we appreciate the opportunity to respond.Since our new Management Team took over in
July at our Woodbury location, it has passed all daily cleaning audits. We have no record of MrK*** submitting a membership cancellation at the club or to our Corporate Office. MrK*** filed for bankruptcy and by law, we have canceled his membership and have waived the past due amount he owed Xperience Fitness.We trust that this has been amicably resolved, and we will consider this matter closed unless notified otherwise-- In good health, Paul D*** Director of Member Relations Xperience Fitness - MN/WI

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI was wondering how they will be reimbursing me? I would prefer a check mailed to me because I am not sure which card I used to purchase the personal training sessions
Regards,
*** ***

Re: *** * *** ***Thank you for making us aware of the complaint that our customer, Kedzie *** filed with your office. Our Racine, WI location always strives for excellent customer service, and we appreciate the opportunity to respond.This case was a simple
communication breakdown and we apologize to our member Kedzie ***. Ms*** former account that was set for collections has now been canceled and the fees have been waived. Thank you for bringing this to our attention.We trust that this has been amicably resolved and will consider this matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.In response to the reply from Xperience Fitness, I have gone through my records carefullyAt no time did I receive a call from ABC Financial nor have I received any other communication from themI suspect that is due to the number they had on file was not correctI have also gone through all of my financial transactions and have located billings that have occurred above and beyond the $per monthOn 12/5/I was billed $On 4/2/I was billed $On 4/30/I was billed $On 7/2/I was billed $This would bring the total billed to me of $Xperience claims that they contacted me on 7/6/to update my billing and that I gave them authorization to update and bill meThis is incorrectIf they had contacted me via phone, I would have started the dispute that this account was to be cancelled as of December 8th when I mailed in my request to cancel and came to the location to turn in my key tagIf Xperience pulls their check in records, they will note that I have not once accessed their gymAlso of note, they state in the scanned information that they attempted to call me on 7/1/and found the number to be disconnectedI ask how it is they contacted me on 7/6/via phone to update if that number was no longer in service as their records indicate? I also attest that they did not have the correct number on file for me or we would have connected much earlier and this dispute would not be in place as of todayI am again asking to be refunded for the amount they took from my card as this account was to be cancelled back in December when I mailed in my form.
Regards,
*** ***

Thank you for making us aware of the complaint our customers, Jesse & Amber H*** filed with your office. Our Brookfield, WI location always strives for excellent customer service, and we appreciate the opportunity to respond.Jesse has been a member with Xperience Fitness since 10/04/
and Amber (Dickey) H*** has been with Xperience Fitness since 9/21/2011. Jesse has had our Annual Maintenance Fee come out of his account on 10-for the past four years and Amber has had the same fee come of her account for the past six years. These members are well aware of this fee and cannot dispute it. If both members wish to cancel their membership they can either go to the Brookfield location to fill out a cancellation form, email *** or call our Customer Care line at 920-886-2810. Refund request denied. We trust that this has been amicably resolved, and we will consider this matter closed.--In good health, Paul D***Director of Member RelationsXperience Fitness - MN/WI

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** ***They have been scamming me since they signed me up then they claim too have not received any letter and charge me for four more months this is fraudulent behaviorI am not satisfied with my horrible experience with this place of business and would never recommend them to anyone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regardless of the signed agreement, as mentioned before, I was informed at signing that I paid for my last month up front so I want the recently billed to me credited back to my card as wellAlso regardless of a signed agreement, the most recent version does not have an annual fee and ***, an Xperience employee, informed me I do not have one, so there should not be a charge nor a charge backI shouldn't have had to waste the time on this or the effort to go to the Revdex.com, eitherThis is a coaching opportunity for your staff, not me.I want in writing that the will be refunded and that the annual fee is forgiven and refunded
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I appreciate the offer of reimbursement of $charge and I do see the credit for it in my bank account. I appreciate that, however, I am asking for BOTH $charges to be reimbursed. I came in and opened TWO accounts at the same time. I personally signed for both myself and my husband Jeremy *** using only my ID, I opened both accounts in the twenty minutes I was sitting at the desk. Neither account was told of the yearly charge fee, nor did I get a tour, nor did I get the deal for signing up (either a towel or a tshirt). Please reimburse for both accounts that were opened
Regards,
*** ***

Re: *** - *** *** Thank you for making us aware of the complaint our customer, *** *** filed with your office. Our Greenfield, WI location always strives for excellent customer service, and we appreciate the opportunity to respond.We are very sorry for any
miscommunication. We have thousands of personal training clients that are becoming Unstoppable but we also realize that personal training is not for everyone. Our Personal Trainers are always excited when talking to potential new clients and wanting to help change their lives which, in some cases could be viewed as being pushy but, this is a very remote possibility. Xperience Fitness has cancel Ms***'s personal training agreement and membership. We trust that this complaint has been amicably resolved, and we will consider this matter closed unless notified otherwise

Re: *** - *** *** Thank you for making us aware of the complaint our customer, *** *** filed with your office. Our Greenfield, WI location always strives for excellent customer service, and we appreciate the opportunity to respond.We are very sorry for any
miscommunication. We have thousands of personal training clients that are becoming Unstoppable but we also realize that personal training is not for everyone. Our Personal Trainers are always excited when talking to potential new clients and wanting to help change their lives which, in some cases could be viewed as being pushy but, this is a very remote possibility. Xperience Fitness has cancel Ms***'s personal training agreement and membership. We trust that this complaint has been amicably resolved, and we will consider this matter closed unless notified otherwise

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is what I asked forAlthough I am not satisfied with the customer service and response time including the fact that I had to go to the Revdex.com over this, I will accept the response and move on dissatisfied with the company but accepting of the outcome
Regards,
*** ***

*** ***'s membership is canceled and the past due amount owed has been waived. There is no need for Ms*** to mail a certified letter to our Corporate Office to cancel her membership. Attached is Ms***'s invoice history for her to review or dispute with our billing company. Again, since NO cancellation letter was ever received by Xperience Fitness or ABC Financial we are unwilling to issues ant refund

I Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.As you continue to suggest that I was the problem, not your cleanliness and safety, I will suggest that folks that were in the lobby that day, that have shared with others what they saw, that witnessed the interruption and scene the general manager caused, must be just as wrongIt's a sad day when a manager feels the need to tell a customer that his $a month fees aren't enough to take care of his building, is foul with employees and customers, and is actually seen ridiculing customers by mimicking their actions while working outYour so called manager is the problem in this issue, and after reading many of the complaints on the Revdex.com site I see it as a common threadI am very glad that all of this data is going to be visible to anyone that reads the Revdex.com siteAfter lengthy conversations with the health department it seems they are only responsible for your pool, not the locker room and showersSo lets go to the Deptof Agriculture, Trade, & Consumer Protection (DATCP) with my concerns, as they are the regulating body over fitness centersI must also share with any future potential members reading this information, if you don't want to be kicked out of this fitness center, ignore the requests on the wall asking for your feedback, the mold in the showers and steam room, and anything else you might see, as you will be singled out as a chronic complainerAnd in regard to your cleaning around the clock, neither the women's or men's locker rooms are cleaned more often than a few times a weekMost of the employees hired for janitorial duties don't last longThat statement is a jokeI can only hope that if enough people speak up, over so far have filed complaints, that eventually your status at the Revdex.com will drop from an A- to a B.
Regards,
*** ***