Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear
My issue is that I was told and it was verified with your customer service representative that these wheel would work. Dry fit or not this company sold me a product they knew would not work.
Regards,
[redacted]
We apologize that you are not happy with the resolution. We can email or mail you an invoice detailing the cost of the wheels if you would like to resell them yourself. At this time we are unable to process a return if the parts have been installed. Our return policy is clearly stated on our website.
AutoAnything Customer Service
Revdex.com,
The customer placed the order for the seat covers on 11/29/2015. On our website, our return policy states you have 30 days to return something, unless it is the holiday season, you have 60 days. in this case the customer purchased the item during our extended 60 day return...
policy but it has been 3.5 months since the customer has received the item so we are not able to allow a return or exchange.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear Revdex.com,
Mr. [redacted]'s order was cancelled on 7/8/14 due to the manufacturing delay. His PayPal account was refunded the same day, but PayPal can take up to 5-7 business days to process the refund on their side. If he has not received the refund, he should explore this with...
PayPal.
If there are any further questions or issues, please contact AutoAnything Customer Service at ###-###-####.
The customer did not notify at 18000 miles when the item was still covered under warranty. We have no way to prove this is not basic wear and tear at this point. We cannot replace breaks under the information the customer provided. The manufacturer and I have both reviewed this case from this customer and based on all the facts the customer has used this on his vehicle for serval years without a problem. We are unable to provide credit or a replacement at this time based on our warranty policy listed online.
Decided to leave feedback after getting no where with your customer service agents. I order a dash mat for my new car (keep in mind this is my 2nd dash mat from you guys as I also ordered one for my other car as well) and when I went to install it, I found there was a large cut out in the middle of the dash, like for some sort of storage compartment top or something. Well my car doesn't have a storage compartment and I expected it to be flat without this cut out. After speaking with your rep to discuss why it appears I got the incorrect cutout, they advised me that the cut out was there to allow the airbag on the passenger side to deploy (I KID YOU NOT!!). Really? Airbag need an opening in the dash mat cover to deploy? Do you think I'm stupid? Anyway, now that I want to return the dash mat and buy another one from a manufacture that actually has the right design for my car, they are now insisting that I pay the $10 return shipping fee! It's not the right mat for my car and the lies and excuses that you are stating of why it is the right mat is unbelievable and crazy. I'll never order another thing from you guys again, you just lost a customer for life. I hope others avoid you guys too.
In regards to this complaint, we apologize that our customer was not happy with the resolution. However, our policy is clearly stated on our site in several places, including on the product page and a link to the Returns Policy at the bottom of every site page. Below is our published return policy. Due to the installation of the product prior to informing us of any damage, we were unable to accept a return. If the product had not been installed, we could have filed a damage claim. All defective or damage claims are rejected by the manufacturer and [redacted] if the product is installed. Once a product is installed it is no longer considered NEW.
Return policy
The vast majority of products available at AutoAnything are returnable, provided they are returned with all original packaging, paperwork and parts in new and unused condition.
To initiate a return, a Return Authorization Number (RA#) must be requested within 30 days of receipt of the product. When shipping the return, this RA# must be clearly labeled on the package. Items returned without an RA# are not eligible for refund or exchange.
"Large Print" Disclosures
Authorized items must be returned with all original packaging, paperwork and parts in new and unused condition. Items not returned in the above condition will fail inspection and a refund will not be issued.
AutoAnything may issue a refund in good faith prior to receiving the returned item. We reserve the right to rescind such refunds if the item fails inspection upon arrival.
AutoAnything will not compensate for damages incurred during product installation or use, nor reimburse labor charges or installation fees, under any circumstances.
Buyer beware! IF you order seat covers (or anything for that matter) from Auto Anything, please make sure you read all small print. These aren't custom fit seat covers and you may be on the hook for the return fee when you find they don't work.
I ordered a set of seat covers for my sister's vehicle, thinking that the sale price was fantastic (too good to be true). Well, that's what it was. When I did a search on their site for a specific model seat cover I got several to select from and placed the order for a nice set. Unfortunately, the covers didn't work on my sister's vehicle. There was no way to fasten the back on her vehicle seats and no cut-out for the driver seat controls.
When I called the company for a return authorization I was told that the seat covers are only "universal fit". Hmmm. So I asked the guy why they even sold seat covers for a specific model when they won't even fit. I again was told that they were just universal fit covers, which is crazy! He further stated that there is a box on the search results that you can check to select "custom fit" covers, which would be specifically made for the model you are looking for. Another hmmmm. My search didn't make that specification at the time I ordered, but depending on the way you do your search, that little box will come up on the middle section of the search results.
Now I am paying a $12.00 return fee for the seat covers that weren't even made to fit. The only way to waive this is if you order a replacement set. They had only ONE set that would work for my sister's vehicle at a cost 3 times the amount, plus they were horrible.
I have reviewed the customer's order. The customer placed an order for an tonneau cover, which is a very heavy item, so it ships out via Freight Truck. When an item ships out via Freight there are special delivery laws that are beyond our control. By law the freight...
company has to allow the customer to fully inspect the item to ensure there are no damages to the item because once the customer signs the Bill of Lading (BOL) by law, they are accepting the package as is. So if the customer signs the BOL and there is any damage, the freight company is no longer liable which means we are unable to file a shipping claim. Due to the special instructions that are associated with freight, AutoAnything, takes great pride in educating our customers about the special freight laws so they do not end up stuck with an item that is damaged because they wee unaware with the freight laws. On 11/2 we emailed this customer informing him of the freight laws. The customer also called in to check his order status on 11/11, where we also verbally informed the customer of the freight laws (call is recorded).
Even though we did our due diligence by informing this customer that if he signs the package he is stuck with it on two separate occasion, once verbally and once via email, we still offered the customer a $150 to help with repairs since we are not able to file a shipping claim since the customer signed the BOL accepting all responsibility. The customer has refunded our $150 credit.
Regards,
[redacted]
AutoAnything Contact Center Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I appreciate your response and shipping label, however this does not resolve my problem. I received a product that is defective and is deteriorating with use. It is a car cover for my new car, which I use to protect it from damage. If I were to send it in, your company has told me it will take about a month for shipping both ways, as well as inspection and replacement at the manufacturer. This means I would have my new car unprotected for at least one month while the issue is resolved. This is unfair to me as a consumer because my only mistake at this point was choosing your company. I paid full price for a working item, and was sent a defective one. If I had chosen another company I most likely would not be having this issue. I did not do anything wrong, so why should I be penalized and risk damage to my car, simply because of your manufacturers negligence? It is not right that I have to pay the price for a situation I had no hand in creating.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear
My issue is that I was told and it was verified with your customer service representative that these wheel would work. Dry fit or not this company sold me a product they knew would not work.
Regards,
[redacted]
We apologize that you are not happy with the resolution. We can email or mail you an invoice detailing the cost of the wheels if you would like to resell them yourself. At this time we are unable to process a return if the parts have been installed. Our return policy is clearly stated on our website.
AutoAnything Customer Service
Revdex.com,
The customer placed the order for the seat covers on 11/29/2015. On our website, our return policy states you have 30 days to return something, unless it is the holiday season, you have 60 days. in this case the customer purchased the item during our extended 60 day return...
policy but it has been 3.5 months since the customer has received the item so we are not able to allow a return or exchange.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear Revdex.com,
Mr. [redacted]'s order was cancelled on 7/8/14 due to the manufacturing delay. His PayPal account was refunded the same day, but PayPal can take up to 5-7 business days to process the refund on their side. If he has not received the refund, he should explore this with...
PayPal.
If there are any further questions or issues, please contact AutoAnything Customer Service at ###-###-####.
AutoAnything Customer Service
Revdex.com,
The customer did not notify at 18000 miles when the item was still covered under warranty. We have no way to prove this is not basic wear and tear at this point. We cannot replace breaks under the information the customer provided. The manufacturer and I have both reviewed this case from this customer and based on all the facts the customer has used this on his vehicle for serval years without a problem. We are unable to provide credit or a replacement at this time based on our warranty policy listed online.
Thank you,
[redacted]
Decided to leave feedback after getting no where with your customer service agents. I order a dash mat for my new car (keep in mind this is my 2nd dash mat from you guys as I also ordered one for my other car as well) and when I went to install it, I found there was a large cut out in the middle of the dash, like for some sort of storage compartment top or something. Well my car doesn't have a storage compartment and I expected it to be flat without this cut out. After speaking with your rep to discuss why it appears I got the incorrect cutout, they advised me that the cut out was there to allow the airbag on the passenger side to deploy (I KID YOU NOT!!). Really? Airbag need an opening in the dash mat cover to deploy? Do you think I'm stupid? Anyway, now that I want to return the dash mat and buy another one from a manufacture that actually has the right design for my car, they are now insisting that I pay the $10 return shipping fee! It's not the right mat for my car and the lies and excuses that you are stating of why it is the right mat is unbelievable and crazy. I'll never order another thing from you guys again, you just lost a customer for life. I hope others avoid you guys too.
In regards to this complaint, we apologize that our customer was not happy with the resolution. However, our policy is clearly stated on our site in several places, including on the product page and a link to the Returns Policy at the bottom of every site page. Below is our published return policy. Due to the installation of the product prior to informing us of any damage, we were unable to accept a return. If the product had not been installed, we could have filed a damage claim. All defective or damage claims are rejected by the manufacturer and [redacted] if the product is installed. Once a product is installed it is no longer considered NEW.
Return policy
The vast majority of products available at AutoAnything are returnable, provided they are returned with all original packaging, paperwork and parts in new and unused condition.
To initiate a return, a Return Authorization Number (RA#) must be requested within 30 days of receipt of the product. When shipping the return, this RA# must be clearly labeled on the package. Items returned without an RA# are not eligible for refund or exchange.
"Large Print" Disclosures
Authorized items must be returned with all original packaging, paperwork and parts in new and unused condition. Items not returned in the above condition will fail inspection and a refund will not be issued.
AutoAnything may issue a refund in good faith prior to receiving the returned item. We reserve the right to rescind such refunds if the item fails inspection upon arrival.
AutoAnything will not compensate for damages incurred during product installation or use, nor reimburse labor charges or installation fees, under any circumstances.
Buyer beware! IF you order seat covers (or anything for that matter) from Auto Anything, please make sure you read all small print. These aren't custom fit seat covers and you may be on the hook for the return fee when you find they don't work.
I ordered a set of seat covers for my sister's vehicle, thinking that the sale price was fantastic (too good to be true). Well, that's what it was. When I did a search on their site for a specific model seat cover I got several to select from and placed the order for a nice set. Unfortunately, the covers didn't work on my sister's vehicle. There was no way to fasten the back on her vehicle seats and no cut-out for the driver seat controls.
When I called the company for a return authorization I was told that the seat covers are only "universal fit". Hmmm. So I asked the guy why they even sold seat covers for a specific model when they won't even fit. I again was told that they were just universal fit covers, which is crazy! He further stated that there is a box on the search results that you can check to select "custom fit" covers, which would be specifically made for the model you are looking for. Another hmmmm. My search didn't make that specification at the time I ordered, but depending on the way you do your search, that little box will come up on the middle section of the search results.
Now I am paying a $12.00 return fee for the seat covers that weren't even made to fit. The only way to waive this is if you order a replacement set. They had only ONE set that would work for my sister's vehicle at a cost 3 times the amount, plus they were horrible.
Revdex.com,
I have reviewed the customer's order. The customer placed an order for an tonneau cover, which is a very heavy item, so it ships out via Freight Truck. When an item ships out via Freight there are special delivery laws that are beyond our control. By law the freight...
company has to allow the customer to fully inspect the item to ensure there are no damages to the item because once the customer signs the Bill of Lading (BOL) by law, they are accepting the package as is. So if the customer signs the BOL and there is any damage, the freight company is no longer liable which means we are unable to file a shipping claim. Due to the special instructions that are associated with freight, AutoAnything, takes great pride in educating our customers about the special freight laws so they do not end up stuck with an item that is damaged because they wee unaware with the freight laws. On 11/2 we emailed this customer informing him of the freight laws. The customer also called in to check his order status on 11/11, where we also verbally informed the customer of the freight laws (call is recorded).
Even though we did our due diligence by informing this customer that if he signs the package he is stuck with it on two separate occasion, once verbally and once via email, we still offered the customer a $150 to help with repairs since we are not able to file a shipping claim since the customer signed the BOL accepting all responsibility. The customer has refunded our $150 credit.
Regards,
[redacted]
AutoAnything Contact Center Manager
Revdex.com,
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This one was resolved as well. Customer was sent a replacement cargo mat in April and it fit.
[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I appreciate your response and shipping label, however this does not resolve my problem. I received a product that is defective and is deteriorating with use. It is a car cover for my new car, which I use to protect it from damage. If I were to send it in, your company has told me it will take about a month for shipping both ways, as well as inspection and replacement at the manufacturer. This means I would have my new car unprotected for at least one month while the issue is resolved. This is unfair to me as a consumer because my only mistake at this point was choosing your company. I paid full price for a working item, and was sent a defective one. If I had chosen another company I most likely would not be having this issue. I did not do anything wrong, so why should I be penalized and risk damage to my car, simply because of your manufacturers negligence? It is not right that I have to pay the price for a situation I had no hand in creating.
Regards,
[redacted]