Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I did recieve another [redacted], however , it was exactly the same as the first one. It is still not as advertised: no finished edge. Not custom contoured to match the van's cargo area contours, not the same as in the I picture.
We are sorry to hear your experience was not to your satisfaction. We publish our 1 year Price Match Guarantee on our website. You can find it under our Help Center page under Policies.
Price match for...
products you have already purchased
Email us at [redacted], providing the lower price, where you found it and the date you purchased the item from us. We will look into your order and process your refund. You will receive confirmation of the refund by email within 1-2 business days.
Processing your order at the lower match price is done at the discretion of AutoAnything and is subject to evaluation using the terms and conditions below.
Terms and conditions
Price comparison includes merchandise selling price plus equivalent shipping method, handling charges, and sales tax. The item also needs to be the identical product and in new and unused condition. The item needs to be in stock and available for purchase from an authorized dealer and not a pricing error. Excludes rebates, liquidations, auction sites such as Ebay, and employee discounts. Price match discounts cannot be combined with AutoAnything promotional offers. The Price match policy applies to orders shipped within the United States and US Territories. Expedited shipping offers and orders shipped outside of the United States or U.S. Territories are not eligible for price matching. AutoAnything reserves the right to limit the amount of price match requests per customer.
If you have the information required above, we will be happy to validate and process the price match for you. You can email us at [redacted] or call us at ###-###-#### and choose Customer Service to process a Price Match request.
AutoAnything Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
As stated previously, I was not made aware of any special warranty procedures, nor was I warned that I would be financially responsible for costs incurred due to faulty parts. I am greatly disappointed that Auto Anything is refusing to stand behind the sale I made with their company. Auto Anything did NOT facilitate any warranty, I was forced to do it all on my own with [redacted], as Auto Anything was demanding I return the faulty rotors and then they would send out the new ones. This can be verified by the Warranty Manager at [redacted]. Auto Anything's actions can only be described as deplorable, and as I incurred an undue cost due to the product THEY sold me, compensation is warranted. If they are unwilling to even attempt to make this situation right, I will have no choice but to pursue legal action under the advisement of my attorney. I would very much prefer to avoid legal action, and hope Auto Anything does the right thing, and make this right.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.My credit card company said they are reviewing the issue. We have not been told that I will receive my money back. I was told that my credit card company is awaiting a response from autoanything. I will contact my credit card company to check the status and return to this site and document my findings. In the meantime, I would encourage Autoanything to share their communication they provided to my credit card company, as to this date, I was told there hasn't been any.
Regards,
[redacted]
you for contacting AutoAnything. I apologize for any inconvenience for the inconvenience this may have caused. Due to the item being discontinued by the manufacturer, we do not have the ability to source the item from another location. We have issued a refund in full back to your original form of payment, please allow 3-5 business days for your card issuer to process the credit.
To find another great product or for any other questions, please contact us at
###-###-####.We’re here Monday-Friday from 6 AM-5 PM (PST) and Saturday
from 6 AM-3:30 PM.
To the ride ahead,
[redacted]
Customer Service Supervisor
AutoAnything
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I was told by a rep from your company that this resolution would not be possible. If I could just get the parts I ordered I would be happy. but apparently that won't be possible. the only other resolution I would except is a full refund, and I will
Regards,
[redacted]
I just want to say that this is a good business and sometime they will mess up. I ordered a car cover and with a center speaker for my car. I waited about a week and I got a email saying it was delivered and and I looked where it was delivered to and it was clear across united states to a military base. I look at my shipping address and it was correct so ups messed up and the support said they would fix it. They asked what cover it was and they would ship me a new one because of the error. About a week later I got the new cover and it ended up being the wrong cover with out the center speaker. But I could not send it back because when I opened it, the warranty part was ripped off and was in the box. Im guessing that when they were shipping, they acceditly ripped off the warrenty part with the recite and just shoved in the box thinking it was the right cover I guess. but anyways 4 days later im guess the military base must of corrected the wrong delivery and sent me my first cover I ordered what when I looked I was the right one. And I was happy to get it. I called the support people and told them that I got the correct cover in the mail and that I had a extra cover that the support sent me that some reason that the tag was ripped off. They told me sorry that they can't take the order back if the warranty is ripped off. Well i'm fine that I can't send the cover back but I was charged for the seconded order that I can't get my extra 30 dollars they charged me, but i'm fine with that. .
It's been almost a 7 months and I got on to order some new car matts. I looked at my shipping to check up on my package and I seen that I had the two dash covers and thought I had to write a review to tell people that sometimes they mess up.
I placed an order in early December. The week of Christmas, they informed me that they no longer carry that product. The salesman talked me into a different product that would ship after Christmas. Only half of the product arrived in January. I called to get a refund and now I must pay freight on the returned item. The customer service person completely ignored me when I asked why I had to pay. When I questioned again and request to speak to someone else about the return fee, she said "like who?". I had to tell her a manager. All managers were busy and could not come to the phone. They got me for $12.00 and I hope they enjoy it because I will not do business with them at all. The customer service group runs block to keep anyone from contacting them. I looked at their web site and I cannot find any place to review the product and company. Yet they claim to have thousands of favorable reviews.
Dear Mr. [redacted],
We have proactively refunded your card. We have not received the dispute from your credit card company yet. However, we have initiated the refund of $167.98 to your VISA card today. Please allow VISA 5-7 business days to process the refund.
If you have any other questions or concerns, please contact us at ###-###-####.
There is a chance I guess that if you ordered something that was actually "in stock" as it said it was, and there were no screw ups then maybe you could have a good experience. If, however, there is any aspect of your order that requires them to be efficient, competent and exercise followup then you're sol. I had to return a Christmas present my wife ordered and it's now Feb and they still haven't shipped anything to me. Every time I call there is some reason the order hasn't been processed. And they were paid back in December. It's ridiculous. If you can, find what you need somewhere else.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
It does not state anywhere on your price match policy about a part number. I suggest you review your policy. As for the identical item the truck is also pictured on the website. You could always call the company and check if the part is the same number as I did when talking to your sales person.
Regards,
[redacted]
While we do not have control as to what [redacted] shows online we are willing to give the customer a discount for the inconvenience. We are unable to sell this part for $69.99, the part the customer needs for their 2000 Nissan Xterra is retailed for $416.95, we would be willing to sell this to the customer at 20% off which will bring it down to $333.56. free shipping and no tax.
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
This Wasn't about a refund. This was about your deceptive price matching policy. Further there was no data problem you lied about the application not being for my vehicle rather then provide a replacement which is not part of the original complaint anyways.
Immediately after placing my order with Autoanything, my email inbox was jammed with spam. I received in the mail a catalog I did not request and, if my experience with email junk, is any indication, I expect more to come. If I had known that my email information would be shared with every hair care, lawn service, and male enhancement company on earth, I would not have bought from this company. I contacted the company about stopping the deluge of spam, but no one contacted me back.
Dear Mr. [redacted],
0pt;">
I received your Revdex.com Complaint today and I left you a voice
message. I want to apologize for your experience as this is not a normal
situation. I see you spoke to some of the Supervisors and were given
discounts along the way. I know this does not make up for your
experience. I would like to offer you to keep the Rocker Panels, and
refund the remainder of what you paid (the balance left after the previous
discount refunds). You may do what you like with the product - install it,
sell it, give it away. I know this does not make up for the time you
spent calling us or for the negative experience.
In addition, if you ever want to purchase anything again in
the future, I will give you a generous discount and handle the transaction
personally. I have initiated the refund today. Feel free to contact
me at the number below if you have any questions.
I placed a order and paid in full for a set of SKU: 4481764
Description: BedTred Ultra Truck Bed Liner by BedRug for my 2008 Ford F-150 on 11/2/16 and never recieved my
Product so on 11/30/16 I placed a call to find out where my product was almost a month later which then I was told that I was sent a email reguarding a refund for the total amount of purchase price back of $359.10 on 11/15/16. The $359.10 was refunded on 11/17/16 which was 15 days from the date of purchase. I was told the reason for the refund was because they could not provide me with the product I paid for in full until the middle of January so they returned my money because they could not fulfill my order. The product was supposed to originally arrive in two weeks from the day of purchase. I asked what can be done to resolve this problem and I was told that I can call back in January to replace my order or choose a different product for purchase. I said to them that this is poor customer service and and that this is not how a company should be ran and the woman on the phone agreed but would not offer me another solution. I would never buy from them again unless I want them to hold my money for 15 days and then return it with nothing but a sorry.
They say they have products in stock, once the payment is made they delay shipping. My car has been on blocks for over 6 weeks and they still haven't delivered my products. They initially said they had them in stock and would take 4 days for delivery. They have promised me shopping dates on 4 different occasions. They do not deliver when promised. Horrible customer service!
We have provided the customer with a $50 credit back to his credit card since he is not happy with the sound of the exhaust system. Our website does show that our return policy states an item must be in unused condition to return an item for credit. In this case, the item was installed and used and the customer does not like the sound the exhaust makes. Unfortunately because the item has been installed we are unable to return it back but we did want to extend a discount to the customer on our behalf to help compensate for the customer not being satisfied with the part ordered.
Dear Mr. [redacted],
We apologize that your order was canceled due to the inadvertent error, and your original payment method has been credited accordingly. We credited your...
[redacted] account Monday, 3/31/14. [redacted] may take 5-7 business days to process. We appreciate your understanding and want you to know that we will not be undersold on [redacted] or any other products per our Low Price Guarantee policy ([redacted]). We sincerely apologize for any inconvenience this may cause, but Airaid dictates the price that all distributors may sell their products.
Our website also states the following:
Changes and Corrections to the Site or Services
AutoAnything enhances and updates its Site and Services
often. We may change or discontinue the Site or any Services, with or
without notice to you. AutoAnything reserves the right to correct any
errors, inaccuracies or omissions (including after an order has been
submitted) and to change or update information at any time without prior
notice. Such errors, inaccuracies or omissions may relate to pricing or
availability, and we reserve the right to cancel or refuse to accept any
order placed based on incorrect pricing or availability.
[redacted]
We have offered you a discount on an eligible brand, but are unable to violate [redacted] set pricing. Should you have any questions or concerns, please feel free to give us a call at [redacted]
Sincerely,
AutoAnything Customer Service
Buyer beware. We installed rain guards ordered from Auto Anything. Hours past the recommended 12-hour wait time, we tried the windows. One guard was catching and making the window motor run hard so we removed them. Contacted Auto Anything for return or exchange. Because they were installed, they won't take them back. Talk about Catch-22. They want us to reinstall them, tasking our truck's window motor again so they can have a photo to see if maybe, perhaps, possibly, the maker of the visor can do anything. Ridiculous. Never again.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I did recieve another [redacted], however , it was exactly the same as the first one. It is still not as advertised: no finished edge. Not custom contoured to match the van's cargo area contours, not the same as in the I picture.
Regards,
[redacted]
Dear Mr. [redacted],
We are sorry to hear your experience was not to your satisfaction. We publish our 1 year Price Match Guarantee on our website. You can find it under our Help Center page under Policies.
Price match for...
products you have already purchased
Email us at [redacted], providing the lower price, where you found it and the date you purchased the item from us. We will look into your order and process your refund. You will receive confirmation of the refund by email within 1-2 business days.
Processing your order at the lower match price is done at the discretion of AutoAnything and is subject to evaluation using the terms and conditions below.
Terms and conditions
Price comparison includes merchandise selling price plus equivalent shipping method, handling charges, and sales tax. The item also needs to be the identical product and in new and unused condition. The item needs to be in stock and available for purchase from an authorized dealer and not a pricing error. Excludes rebates, liquidations, auction sites such as Ebay, and employee discounts. Price match discounts cannot be combined with AutoAnything promotional offers. The Price match policy applies to orders shipped within the United States and US Territories. Expedited shipping offers and orders shipped outside of the United States or U.S. Territories are not eligible for price matching. AutoAnything reserves the right to limit the amount of price match requests per customer.
If you have the information required above, we will be happy to validate and process the price match for you. You can email us at [redacted] or call us at ###-###-#### and choose Customer Service to process a Price Match request.
AutoAnything Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
As stated previously, I was not made aware of any special warranty procedures, nor was I warned that I would be financially responsible for costs incurred due to faulty parts. I am greatly disappointed that Auto Anything is refusing to stand behind the sale I made with their company. Auto Anything did NOT facilitate any warranty, I was forced to do it all on my own with [redacted], as Auto Anything was demanding I return the faulty rotors and then they would send out the new ones. This can be verified by the Warranty Manager at [redacted]. Auto Anything's actions can only be described as deplorable, and as I incurred an undue cost due to the product THEY sold me, compensation is warranted. If they are unwilling to even attempt to make this situation right, I will have no choice but to pursue legal action under the advisement of my attorney. I would very much prefer to avoid legal action, and hope Auto Anything does the right thing, and make this right.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.My credit card company said they are reviewing the issue. We have not been told that I will receive my money back. I was told that my credit card company is awaiting a response from autoanything. I will contact my credit card company to check the status and return to this site and document my findings. In the meantime, I would encourage Autoanything to share their communication they provided to my credit card company, as to this date, I was told there hasn't been any.
Regards,
[redacted]
Dear [redacted],
Thank...
you for contacting AutoAnything. I apologize for any inconvenience for the inconvenience this may have caused. Due to the item being discontinued by the manufacturer, we do not have the ability to source the item from another location. We have issued a refund in full back to your original form of payment, please allow 3-5 business days for your card issuer to process the credit.
To find another great product or for any other questions, please contact us at
###-###-####.We’re here Monday-Friday from 6 AM-5 PM (PST) and Saturday
from 6 AM-3:30 PM.
To the ride ahead,
[redacted]
Customer Service Supervisor
AutoAnything
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I was told by a rep from your company that this resolution would not be possible. If I could just get the parts I ordered I would be happy. but apparently that won't be possible. the only other resolution I would except is a full refund, and I will
Regards,
[redacted]
I just want to say that this is a good business and sometime they will mess up. I ordered a car cover and with a center speaker for my car. I waited about a week and I got a email saying it was delivered and and I looked where it was delivered to and it was clear across united states to a military base. I look at my shipping address and it was correct so ups messed up and the support said they would fix it. They asked what cover it was and they would ship me a new one because of the error. About a week later I got the new cover and it ended up being the wrong cover with out the center speaker. But I could not send it back because when I opened it, the warranty part was ripped off and was in the box. Im guessing that when they were shipping, they acceditly ripped off the warrenty part with the recite and just shoved in the box thinking it was the right cover I guess. but anyways 4 days later im guess the military base must of corrected the wrong delivery and sent me my first cover I ordered what when I looked I was the right one. And I was happy to get it. I called the support people and told them that I got the correct cover in the mail and that I had a extra cover that the support sent me that some reason that the tag was ripped off. They told me sorry that they can't take the order back if the warranty is ripped off. Well i'm fine that I can't send the cover back but I was charged for the seconded order that I can't get my extra 30 dollars they charged me, but i'm fine with that. .
It's been almost a 7 months and I got on to order some new car matts. I looked at my shipping to check up on my package and I seen that I had the two dash covers and thought I had to write a review to tell people that sometimes they mess up.
I placed an order in early December. The week of Christmas, they informed me that they no longer carry that product. The salesman talked me into a different product that would ship after Christmas. Only half of the product arrived in January. I called to get a refund and now I must pay freight on the returned item. The customer service person completely ignored me when I asked why I had to pay. When I questioned again and request to speak to someone else about the return fee, she said "like who?". I had to tell her a manager. All managers were busy and could not come to the phone. They got me for $12.00 and I hope they enjoy it because I will not do business with them at all. The customer service group runs block to keep anyone from contacting them. I looked at their web site and I cannot find any place to review the product and company. Yet they claim to have thousands of favorable reviews.
Dear Mr. [redacted],
We have proactively refunded your card. We have not received the dispute from your credit card company yet. However, we have initiated the refund of $167.98 to your VISA card today. Please allow VISA 5-7 business days to process the refund.
If you have any other questions or concerns, please contact us at ###-###-####.
AutoAnything Customer Service
There is a chance I guess that if you ordered something that was actually "in stock" as it said it was, and there were no screw ups then maybe you could have a good experience. If, however, there is any aspect of your order that requires them to be efficient, competent and exercise followup then you're sol. I had to return a Christmas present my wife ordered and it's now Feb and they still haven't shipped anything to me. Every time I call there is some reason the order hasn't been processed. And they were paid back in December. It's ridiculous. If you can, find what you need somewhere else.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
It does not state anywhere on your price match policy about a part number. I suggest you review your policy. As for the identical item the truck is also pictured on the website. You could always call the company and check if the part is the same number as I did when talking to your sales person.
Regards,
[redacted]
Revdex.com,
While we do not have control as to what [redacted] shows online we are willing to give the customer a discount for the inconvenience. We are unable to sell this part for $69.99, the part the customer needs for their 2000 Nissan Xterra is retailed for $416.95, we would be willing to sell this to the customer at 20% off which will bring it down to $333.56. free shipping and no tax.
Regards,
[redacted]
Better Business...
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
This Wasn't about a refund. This was about your deceptive price matching policy. Further there was no data problem you lied about the application not being for my vehicle rather then provide a replacement which is not part of the original complaint anyways.
Immediately after placing my order with Autoanything, my email inbox was jammed with spam. I received in the mail a catalog I did not request and, if my experience with email junk, is any indication, I expect more to come. If I had known that my email information would be shared with every hair care, lawn service, and male enhancement company on earth, I would not have bought from this company. I contacted the company about stopping the deluge of spam, but no one contacted me back.
Dear Mr. [redacted],
0pt;">
I received your Revdex.com Complaint today and I left you a voice
message. I want to apologize for your experience as this is not a normal
situation. I see you spoke to some of the Supervisors and were given
discounts along the way. I know this does not make up for your
experience. I would like to offer you to keep the Rocker Panels, and
refund the remainder of what you paid (the balance left after the previous
discount refunds). You may do what you like with the product - install it,
sell it, give it away. I know this does not make up for the time you
spent calling us or for the negative experience.
In addition, if you ever want to purchase anything again in
the future, I will give you a generous discount and handle the transaction
personally. I have initiated the refund today. Feel free to contact
me at the number below if you have any questions.
Regards,
[redacted]
Customer Service Manager
T: ###-###-#### | F: ###-###-####
E:[redacted]@autoanything.com
I placed a order and paid in full for a set of SKU: 4481764
Description: BedTred Ultra Truck Bed Liner by BedRug for my 2008 Ford F-150 on 11/2/16 and never recieved my
Product so on 11/30/16 I placed a call to find out where my product was almost a month later which then I was told that I was sent a email reguarding a refund for the total amount of purchase price back of $359.10 on 11/15/16. The $359.10 was refunded on 11/17/16 which was 15 days from the date of purchase. I was told the reason for the refund was because they could not provide me with the product I paid for in full until the middle of January so they returned my money because they could not fulfill my order. The product was supposed to originally arrive in two weeks from the day of purchase. I asked what can be done to resolve this problem and I was told that I can call back in January to replace my order or choose a different product for purchase. I said to them that this is poor customer service and and that this is not how a company should be ran and the woman on the phone agreed but would not offer me another solution. I would never buy from them again unless I want them to hold my money for 15 days and then return it with nothing but a sorry.
They say they have products in stock, once the payment is made they delay shipping. My car has been on blocks for over 6 weeks and they still haven't delivered my products. They initially said they had them in stock and would take 4 days for delivery. They have promised me shopping dates on 4 different occasions. They do not deliver when promised. Horrible customer service!
Revdex.com,
We have provided the customer with a $50 credit back to his credit card since he is not happy with the sound of the exhaust system. Our website does show that our return policy states an item must be in unused condition to return an item for credit. In this case, the item was installed and used and the customer does not like the sound the exhaust makes. Unfortunately because the item has been installed we are unable to return it back but we did want to extend a discount to the customer on our behalf to help compensate for the customer not being satisfied with the part ordered.
Regards,
[redacted]
Dear Mr. [redacted],
We apologize that your order was canceled due to the inadvertent error, and your original payment method has been credited accordingly. We credited your...
[redacted] account Monday, 3/31/14. [redacted] may take 5-7 business days to process. We appreciate your understanding and want you to know that we will not be undersold on [redacted] or any other products per our Low Price Guarantee policy ([redacted]). We sincerely apologize for any inconvenience this may cause, but Airaid dictates the price that all distributors may sell their products.
Our website also states the following:
Changes and Corrections to the Site or Services
AutoAnything enhances and updates its Site and Services
often. We may change or discontinue the Site or any Services, with or
without notice to you. AutoAnything reserves the right to correct any
errors, inaccuracies or omissions (including after an order has been
submitted) and to change or update information at any time without prior
notice. Such errors, inaccuracies or omissions may relate to pricing or
availability, and we reserve the right to cancel or refuse to accept any
order placed based on incorrect pricing or availability.
[redacted]
We have offered you a discount on an eligible brand, but are unable to violate [redacted] set pricing. Should you have any questions or concerns, please feel free to give us a call at [redacted]
Sincerely,
AutoAnything Customer Service
Buyer beware. We installed rain guards ordered from Auto Anything. Hours past the recommended 12-hour wait time, we tried the windows. One guard was catching and making the window motor run hard so we removed them. Contacted Auto Anything for return or exchange. Because they were installed, they won't take them back. Talk about Catch-22. They want us to reinstall them, tasking our truck's window motor again so they can have a photo to see if maybe, perhaps, possibly, the maker of the visor can do anything. Ridiculous. Never again.